Compare HubSpot Service Hub, Kayako, Zendesk Support, and Zoho Desk

Pricing

 
Service Hub Free
$0
Inbox
$15
/agent/month
Essential
$5
/month
FREE
$0
/agent/month
 
Service Hub Enterprise
$1,200
/month
Growth
$30
/agent/month
Team
$19
/month
PROFESSIONAL
$12
/agent/month
 
Service Hub Professional
$400
/month
Scale
$60
/agent/month
Professional
$49
/month
ENTERPRISE
$25
/agent/month
 
Service Hub Starter
$50
/month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.7
8.7
Ease of Use
Ease of Use
9.1
8.4
8.6
8.5
Ease of Setup
Ease of Setup
8.2
8.0
8.2
8.1
Ease of Admin
Ease of Admin
8.2
8.1
8.3
8.4
Quality of Support
Quality of Support
8.7
8.2
8.3
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
10.0
7.3
7.6
8.7
Meets Requirements
HubSpot Service Hub
8.9
Kayako
8.1
Zendesk Support
8.7
Zoho Desk
8.7
Ease of Use
HubSpot Service Hub
9.1
Kayako
8.4
Zendesk Support
8.6
Zoho Desk
8.5
Ease of Setup
HubSpot Service Hub
8.2
Kayako
8.0
Zendesk Support
8.2
Zoho Desk
8.1
Ease of Admin
HubSpot Service Hub
8.2
Kayako
8.1
Zendesk Support
8.3
Zoho Desk
8.4
Quality of Support
HubSpot Service Hub
8.7
Kayako
8.2
Zendesk Support
8.3
Zoho Desk
8.2
Ease of Doing Business With
HubSpot Service Hub
8.9
Kayako
8.4
Zendesk Support
8.4
Zoho Desk
8.5
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.3
Zendesk Support
7.6
Zoho Desk
8.7

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.7
Zendesk Support
8.9
Zoho Desk
8.7
Ticket response user experience
HubSpot Service Hub
9.2
Kayako
8.5
Zendesk Support
8.7
Zoho Desk
8.5
Workflow
HubSpot Service Hub
8.5
Kayako
8.1
Zendesk Support
8.5
Zoho Desk
8.2
Response Automation
HubSpot Service Hub
8.5
Kayako
8.3
Zendesk Support
8.4
Zoho Desk
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
Zendesk Support
8.1
Zoho Desk
8.3
Attachments/Screencasts
HubSpot Service Hub
6.9
Kayako
7.5
Zendesk Support
8.4
Zoho Desk
8.3
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
Zendesk Support
8.6
Zoho Desk
8.6
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Kayako
8.7
Zendesk Support
8.6
Zoho Desk
8.7
Searchable Articles
HubSpot Service Hub
8.3
Kayako
9.0
Zendesk Support
8.6
Zoho Desk
8.7
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.5
Zendesk Support
8.3
Zoho Desk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.8
Zendesk Support
8.3
Zoho Desk
8.6
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
8.9
Zendesk Support
8.6
Zoho Desk
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.3
Zendesk Support
8.5
Zoho Desk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.1
Zendesk Support
8.9
Zoho Desk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
Zendesk Support
8.6
Zoho Desk
8.7
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
Zendesk Support
8.5
Zoho Desk
8.4
Email to Case
HubSpot Service Hub
9.3
Kayako
8.7
Zendesk Support
8.8
Zoho Desk
8.7
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.2
Zendesk Support
8.4
Zoho Desk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.2
Zendesk Support
8.2
Zoho Desk
8.5
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
Zendesk Support
8.1
Zoho Desk
8.4
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
Zendesk Support
8.2
Zoho Desk
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
Zendesk Support
8.2
Zoho Desk
8.4
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
Zendesk Support
8.0
Zoho Desk
8.3
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
Zendesk Support
7.9
Zoho Desk
8.3
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
Zendesk Support
8.1
Zoho Desk
8.3
Knowledge Base
HubSpot Service Hub
7.4
Kayako
8.0
Zendesk Support
8.4
Zoho Desk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
Zendesk Support
8.1
Zoho Desk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.9
Zendesk Support
8.2
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
7.0
Zendesk Support
8.0
Zoho Desk
8.5
Reporting
HubSpot Service Hub
9.0
Kayako
7.3
Zendesk Support
8.0
Zoho Desk
8.3
Dashboards
HubSpot Service Hub
8.5
Kayako
7.7
Zendesk Support
8.2
Zoho Desk
8.5
Platform
Mobile User Support
HubSpot Service Hub
7.3
Kayako
7.7
Zendesk Support
8.1
Zoho Desk
8.4
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.8
Zendesk Support
8.2
Zoho Desk
8.5
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.9
Zendesk Support
8.0
Zoho Desk
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
Zendesk Support
8.3
Zoho Desk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
Zendesk Support
8.2
Zoho Desk
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
Zendesk Support
8.5
Zoho Desk
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
Zendesk Support
8.4
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
54.1%
38.3%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
35.4%
44.9%
23.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
10.5%
16.8%
5.7%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Kayako
Small-Business
54.1%
Mid-Market
35.4%
Enterprise
10.5%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%
Zoho Desk
Small-Business
70.5%
Mid-Market
23.9%
Enterprise
5.7%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
24.8%
Computer Software
17.5%
Information Technology and Services
23.4%
 
Telecommunications
9.1%
Computer Software
17.6%
Information Technology and Services
15.2%
Computer Software
10.5%
 
Mechanical or Industrial Engineering
6.1%
Telecommunications
6.8%
Internet
9.9%
Telecommunications
3.9%
 
Legal Services
6.1%
Internet
5.4%
Marketing and Advertising
4.7%
Internet
3.9%
 
Education Management
6.1%
Marketing and Advertising
3.6%
Retail
3.5%
Marketing and Advertising
3.8%
 
Other
51.5%
Other
41.9%
Other
49.2%
Other
54.6%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Kayako
Information Technology and Services
24.8%
Computer Software
17.6%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
41.9%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Zoho Desk
Information Technology and Services
23.4%
Computer Software
10.5%
Telecommunications
3.9%
Internet
3.9%
Marketing and Advertising
3.8%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zendesk Support
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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HubSpot Service Hub
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Kayako
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Zendesk Support
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Zoho Desk
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