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Compare HubSpot Service Hub, Kayako, Zendesk Support, and Freshdesk

Pricing

 
Service Hub Free
$0
Inbox
$15
/agent/month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Service Hub Enterprise
$1,200
/month
Growth
$30
/agent/month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Service Hub Professional
$400
/month
Scale
$60
/agent/month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
8.7
8.5
Ease of Use
Ease of Use
8.9
8.4
8.6
8.8
Ease of Setup
Ease of Setup
7.9
8.0
8.2
8.6
Ease of Admin
Ease of Admin
8.1
8.1
8.3
8.7
Quality of Support
Quality of Support
8.6
8.2
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
7.1
7.6
8.6
Meets Requirements
HubSpot Service Hub
8.8
Kayako
8.1
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
8.9
Kayako
8.4
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
7.9
Kayako
8.0
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.1
Kayako
8.1
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.6
Kayako
8.2
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Kayako
8.4
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.1
Zendesk Support
7.6
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Kayako
8.1
Zendesk Support
8.5
Freshdesk
8.4
Response Automation
HubSpot Service Hub
9.0
Kayako
8.4
Zendesk Support
8.4
Freshdesk
8.5
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
Zendesk Support
8.1
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Kayako
7.5
Zendesk Support
8.4
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
Zendesk Support
8.6
Freshdesk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.8
Zendesk Support
8.9
Freshdesk
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
Kayako
8.4
Zendesk Support
8.7
Freshdesk
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Kayako
8.9
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.5
Kayako
9.2
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
Zendesk Support
8.2
Freshdesk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
Zendesk Support
8.2
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
9.1
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.2
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.3
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
Zendesk Support
8.6
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
Zendesk Support
8.5
Freshdesk
8.6
Email to Case
HubSpot Service Hub
9.0
Kayako
8.7
Zendesk Support
8.8
Freshdesk
9.0
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.3
Zendesk Support
8.4
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.0
Zendesk Support
8.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
Zendesk Support
8.1
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
Zendesk Support
8.2
Freshdesk
8.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
Zendesk Support
8.2
Freshdesk
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
Zendesk Support
7.9
Freshdesk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
Zendesk Support
7.8
Freshdesk
8.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
Zendesk Support
8.0
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Kayako
7.9
Zendesk Support
8.4
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
Zendesk Support
8.1
Freshdesk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.8
Zendesk Support
8.2
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
6.7
Zendesk Support
8.0
Freshdesk
8.2
Reporting
HubSpot Service Hub
8.7
Kayako
7.2
Zendesk Support
8.0
Freshdesk
7.8
Dashboards
HubSpot Service Hub
9.0
Kayako
7.7
Zendesk Support
8.1
Freshdesk
8.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.7
Zendesk Support
8.2
Freshdesk
8.3
Mobile User Support
HubSpot Service Hub
Not enough data available
Kayako
7.7
Zendesk Support
8.1
Freshdesk
8.1
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
Zendesk Support
8.0
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
Zendesk Support
8.3
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
Zendesk Support
8.2
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
Zendesk Support
8.5
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
Zendesk Support
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
56.5%
38.5%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.9%
44.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
7.6%
16.7%
10.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.8%
Enterprise
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
23.7%
Computer Software
17.7%
Information Technology and Services
20.4%
 
Telecommunications
8.0%
Computer Software
17.5%
Information Technology and Services
15.3%
Computer Software
13.9%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.1%
Internet
10.0%
Internet
5.9%
 
Legal Services
8.0%
Internet
5.2%
Marketing and Advertising
4.8%
Education Management
3.7%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
3.8%
Retail
3.5%
E-Learning
3.4%
 
Other
44.0%
Other
42.7%
Other
48.8%
Other
52.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%
Zendesk Support
Computer Software
17.7%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.5%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zendesk Support
No videos provided
Freshdesk
Ask Service Hub a QuestionContact Service HubAsk Kayako a QuestionContact KayakoRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk
 
HubSpot Service Hub
HubSpot Service Hub
Kayako
Kayako
Optimized for quick response
Zendesk Support
Zendesk Support
Freshdesk
Freshdesk