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Compare HubSpot Service Hub, Kayako, TeamSupport, and HappyFox

Pricing

 
Service Hub Free
$0
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Service Hub Enterprise
$1,200
/month
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Service Hub Professional
$400
/month
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Service Hub Starter
$50
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
8.6
8.9
Ease of Use
Ease of Use
8.9
8.4
8.6
9.3
Ease of Setup
Ease of Setup
7.9
8.0
8.3
8.9
Ease of Admin
Ease of Admin
8.1
8.1
8.7
9.1
Quality of Support
Quality of Support
8.6
8.2
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.1
9.0
9.2
Meets Requirements
HubSpot Service Hub
8.8
Kayako
8.1
TeamSupport
8.6
HappyFox
8.9
Ease of Use
HubSpot Service Hub
8.9
Kayako
8.4
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
HubSpot Service Hub
7.9
Kayako
8.0
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
HubSpot Service Hub
8.1
Kayako
8.1
TeamSupport
8.7
HappyFox
9.1
Quality of Support
HubSpot Service Hub
8.6
Kayako
8.2
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Kayako
8.4
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.1
TeamSupport
9.0
HappyFox
9.2

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Kayako
8.1
TeamSupport
8.4
HappyFox
8.7
Response Automation
HubSpot Service Hub
9.0
Kayako
8.4
TeamSupport
8.5
HappyFox
8.9
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
TeamSupport
8.4
HappyFox
8.6
Attachments/Screencasts
HubSpot Service Hub
7.0
Kayako
7.5
TeamSupport
8.6
HappyFox
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
TeamSupport
8.8
HappyFox
8.9
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.8
TeamSupport
8.9
HappyFox
9.2
Ticket response user experience
HubSpot Service Hub
Not enough data available
Kayako
8.4
TeamSupport
8.8
HappyFox
9.0
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Kayako
8.9
TeamSupport
8.4
HappyFox
8.5
Searchable Articles
HubSpot Service Hub
8.5
Kayako
9.2
TeamSupport
8.3
HappyFox
8.8
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
TeamSupport
8.1
HappyFox
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
9.1
TeamSupport
8.7
HappyFox
7.4
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.2
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.3
TeamSupport
8.9
HappyFox
9.3
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
TeamSupport
8.4
HappyFox
8.1
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
TeamSupport
8.4
HappyFox
9.0
Email to Case
HubSpot Service Hub
9.0
Kayako
8.7
TeamSupport
8.9
HappyFox
9.1
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.3
TeamSupport
8.4
HappyFox
8.8
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.0
TeamSupport
8.5
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
TeamSupport
8.0
HappyFox
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
TeamSupport
8.6
HappyFox
8.3
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
TeamSupport
8.6
HappyFox
8.6
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
TeamSupport
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
TeamSupport
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
TeamSupport
8.3
HappyFox
8.0
Knowledge Base
HubSpot Service Hub
8.0
Kayako
7.9
TeamSupport
8.4
HappyFox
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
TeamSupport
8.4
HappyFox
8.6
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.8
TeamSupport
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
6.7
TeamSupport
Not enough data available
HappyFox
Not enough data available
Reporting
HubSpot Service Hub
8.7
Kayako
7.2
TeamSupport
8.3
HappyFox
8.3
Dashboards
HubSpot Service Hub
9.0
Kayako
7.7
TeamSupport
8.6
HappyFox
8.6
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.7
TeamSupport
Not enough data available
HappyFox
9.1
Mobile User Support
HubSpot Service Hub
Not enough data available
Kayako
7.7
TeamSupport
7.4
HappyFox
7.3
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
TeamSupport
8.5
HappyFox
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
TeamSupport
8.7
HappyFox
8.7
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
TeamSupport
7.9
HappyFox
9.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
TeamSupport
8.7
HappyFox
9.2
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
TeamSupport
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
56.5%
40.7%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.9%
47.3%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
7.6%
12.0%
15.3%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%
TeamSupport
Small-Business
40.7%
Mid-Market
47.3%
Enterprise
12.0%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
23.7%
Computer Software
26.6%
Information Technology and Services
14.0%
 
Telecommunications
8.0%
Computer Software
17.5%
Information Technology and Services
21.0%
Computer Software
12.1%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.1%
Internet
5.6%
Higher Education
6.4%
 
Legal Services
8.0%
Internet
5.2%
Financial Services
4.4%
Real Estate
3.8%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
3.8%
Hospitality
3.7%
Education Management
3.8%
 
Other
44.0%
Other
42.7%
Other
38.7%
Other
59.9%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.0%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospitality

Been having issues with a customer Open Tickets refreshing

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
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TeamSupport
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HappyFox
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