Compare HubSpot Service Hub, Kayako, and TeamSupport

Pricing

 
Service Hub Free
$0
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Service Hub Enterprise
$1,200
/month
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Service Hub Professional
$400
/month
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Starter
$50
/month
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.1
8.6
Ease of Use
Ease of Use
9.0
8.4
8.7
Ease of Setup
Ease of Setup
8.3
8.0
8.3
Ease of Admin
Ease of Admin
8.3
8.1
8.7
Quality of Support
Quality of Support
8.7
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
7.2
9.0
Meets Requirements
HubSpot Service Hub
9.0
Kayako
8.1
TeamSupport
8.6
Ease of Use
HubSpot Service Hub
9.0
Kayako
8.4
TeamSupport
8.7
Ease of Setup
HubSpot Service Hub
8.3
Kayako
8.0
TeamSupport
8.3
Ease of Admin
HubSpot Service Hub
8.3
Kayako
8.1
TeamSupport
8.7
Quality of Support
HubSpot Service Hub
8.7
Kayako
8.2
TeamSupport
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
Kayako
8.4
TeamSupport
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.2
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.7
TeamSupport
8.9
Ticket response user experience
HubSpot Service Hub
8.8
Kayako
8.5
TeamSupport
8.8
Workflow
HubSpot Service Hub
8.5
Kayako
8.1
TeamSupport
8.4
Response Automation
HubSpot Service Hub
8.0
Kayako
8.4
TeamSupport
8.5
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
8.0
TeamSupport
8.4
Attachments/Screencasts
HubSpot Service Hub
7.4
Kayako
7.6
TeamSupport
8.6
Ticket Collaboration
HubSpot Service Hub
7.3
Kayako
8.5
TeamSupport
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
Kayako
8.7
TeamSupport
8.3
Searchable Articles
HubSpot Service Hub
8.5
Kayako
9.1
TeamSupport
8.3
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.5
TeamSupport
8.0
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.8
TeamSupport
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
8.9
TeamSupport
8.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.3
TeamSupport
8.4
Tickets and Tagging
HubSpot Service Hub
8.7
Kayako
9.1
TeamSupport
8.9
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
TeamSupport
8.3
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
TeamSupport
8.4
Email to Case
HubSpot Service Hub
8.9
Kayako
8.7
TeamSupport
8.9
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.3
TeamSupport
8.3
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.2
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
TeamSupport
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
TeamSupport
8.6
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
TeamSupport
8.6
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
TeamSupport
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
TeamSupport
8.2
Knowledge Base
HubSpot Service Hub
7.6
Kayako
8.0
TeamSupport
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
TeamSupport
8.4
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.9
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
7.1
TeamSupport
Not enough data available
Reporting
HubSpot Service Hub
9.0
Kayako
7.3
TeamSupport
8.3
Dashboards
HubSpot Service Hub
8.7
Kayako
7.7
TeamSupport
8.6
Platform
Mobile User Support
HubSpot Service Hub
7.3
Kayako
7.7
TeamSupport
7.4
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.8
TeamSupport
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
TeamSupport
8.4
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
TeamSupport
8.7
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
TeamSupport
7.9
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
TeamSupport
8.7
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.5%
53.8%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
35.7%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
10.4%
12.4%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%

Reviewers' Industry

 
Marketing and Advertising
19.4%
Information Technology and Services
24.7%
Computer Software
26.6%
 
Telecommunications
8.3%
Computer Software
17.5%
Information Technology and Services
21.1%
 
Mechanical or Industrial Engineering
5.6%
Telecommunications
6.7%
Internet
5.4%
 
Legal Services
5.6%
Internet
5.4%
Financial Services
4.2%
 
Education Management
5.6%
Marketing and Advertising
3.6%
Hospitality
3.7%
 
Other
55.6%
Other
42.2%
Other
39.0%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
HubSpot Service Hub
Most Helpful Favorable Review
Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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HubSpot Service Hub
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Kayako
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TeamSupport
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