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Compare HubSpot Service Hub, Kayako, Help Scout, and Zendesk Support

Pricing

 
Service Hub Professional
$400
/month
Inbox
$15
/agent/month
Basic
$8
user/month
Essential
$5
/month
 
Service Hub Starter
$50
/month
Growth
$30
/agent/month
Standard
$15
user/month
Team
$19
/month
 
Service Hub Free
$0
Scale
$60
/agent/month
Plus
$27
user/month
Professional
$49
/month
 
Service Hub Enterprise
$1,200
/month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
8.5
8.7
Ease of Use
Ease of Use
8.9
8.4
9.2
8.6
Ease of Setup
Ease of Setup
7.9
8.0
8.8
8.2
Ease of Admin
Ease of Admin
8.1
8.1
8.8
8.3
Quality of Support
Quality of Support
8.6
8.2
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
10.0
7.1
7.8
7.6
Meets Requirements
HubSpot Service Hub
8.8
Kayako
8.1
Help Scout
8.5
Zendesk Support
8.7
Ease of Use
HubSpot Service Hub
8.9
Kayako
8.4
Help Scout
9.2
Zendesk Support
8.6
Ease of Setup
HubSpot Service Hub
7.9
Kayako
8.0
Help Scout
8.8
Zendesk Support
8.2
Ease of Admin
HubSpot Service Hub
8.1
Kayako
8.1
Help Scout
8.8
Zendesk Support
8.3
Quality of Support
HubSpot Service Hub
8.6
Kayako
8.2
Help Scout
8.8
Zendesk Support
8.3
Ease of Doing Business With
HubSpot Service Hub
9.0
Kayako
8.4
Help Scout
8.9
Zendesk Support
8.4
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.1
Help Scout
7.8
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Kayako
8.1
Help Scout
8.3
Zendesk Support
8.5
Response Automation
HubSpot Service Hub
9.0
Kayako
8.4
Help Scout
8.4
Zendesk Support
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
HubSpot Service Hub
7.0
Kayako
7.5
Help Scout
8.5
Zendesk Support
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
Help Scout
8.8
Zendesk Support
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.8
Help Scout
9.1
Zendesk Support
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
Kayako
8.4
Help Scout
9.3
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Kayako
9.0
Help Scout
8.7
Zendesk Support
8.6
Searchable Articles
HubSpot Service Hub
8.5
Kayako
9.2
Help Scout
7.9
Zendesk Support
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.7
Help Scout
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
8.0
Zendesk Support
8.2
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
9.1
Help Scout
8.8
Zendesk Support
8.6
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
8.1
Zendesk Support
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.3
Help Scout
8.7
Zendesk Support
8.9
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
Help Scout
6.5
Zendesk Support
8.6
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
Help Scout
9.0
Zendesk Support
8.5
Email to Case
HubSpot Service Hub
9.0
Kayako
8.7
Help Scout
9.2
Zendesk Support
8.8
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
6.9
Zendesk Support
8.4
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.0
Help Scout
8.0
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
Help Scout
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
Help Scout
7.7
Zendesk Support
8.2
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
Help Scout
Not enough data available
Zendesk Support
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Zendesk Support
7.9
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Zendesk Support
7.8
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
Zendesk Support
8.0
Knowledge Base
HubSpot Service Hub
8.0
Kayako
7.9
Help Scout
8.4
Zendesk Support
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
Help Scout
9.2
Zendesk Support
8.1
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.8
Help Scout
9.7
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Zendesk Support
8.0
Reporting
HubSpot Service Hub
8.7
Kayako
7.2
Help Scout
8.1
Zendesk Support
8.0
Dashboards
HubSpot Service Hub
9.0
Kayako
7.7
Help Scout
8.3
Zendesk Support
8.1
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
Zendesk Support
8.2
Mobile User Support
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
Zendesk Support
8.1
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
Help Scout
7.6
Zendesk Support
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
8.5
Zendesk Support
8.3
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.2
Zendesk Support
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
9.4
Zendesk Support
8.5
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.4
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
56.2%
55.9%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.1%
39.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
7.7%
4.9%
16.7%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
23.8%
Computer Software
23.0%
Computer Software
17.8%
 
Telecommunications
8.0%
Computer Software
17.6%
Internet
17.5%
Information Technology and Services
15.3%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.1%
Information Technology and Services
7.7%
Internet
10.0%
 
Legal Services
8.0%
Internet
5.2%
Marketing and Advertising
6.0%
Marketing and Advertising
4.7%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
3.8%
Hospital & Health Care
4.9%
Retail
3.5%
 
Other
44.0%
Other
42.4%
Other
41.0%
Other
48.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.5%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Mechanical or Industrial Engineering

Most of the categories/fields are easily customizable on top of being intuitive. They also offer a complimentary onboarding period of a month!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Help Scout
No downloads provided
Zendesk Support
No downloads provided
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