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Compare HubSpot Service Hub, Kayako, Help Scout, and HappyFox

Pricing

 
Service Hub Free
$0
Inbox
$15
/agent/month
Basic
$8
user/month
Mighty
$29
per staff / month
 
Service Hub Enterprise
$1,200
/month
Growth
$30
/agent/month
Standard
$15
user/month
Fantastic
$49
per staff / month
 
Service Hub Professional
$400
/month
Scale
$60
/agent/month
Plus
$27
user/month
Enterprise
$69
per staff / month
 
Service Hub Starter
$50
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
8.4
8.9
Ease of Use
Ease of Use
8.9
8.4
9.2
9.3
Ease of Setup
Ease of Setup
7.9
8.0
8.8
8.9
Ease of Admin
Ease of Admin
8.1
8.1
8.8
9.1
Quality of Support
Quality of Support
8.6
8.2
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.0
7.8
9.3
Meets Requirements
HubSpot Service Hub
8.8
Kayako
8.1
Help Scout
8.4
HappyFox
8.9
Ease of Use
HubSpot Service Hub
8.9
Kayako
8.4
Help Scout
9.2
HappyFox
9.3
Ease of Setup
HubSpot Service Hub
7.9
Kayako
8.0
Help Scout
8.8
HappyFox
8.9
Ease of Admin
HubSpot Service Hub
8.1
Kayako
8.1
Help Scout
8.8
HappyFox
9.1
Quality of Support
HubSpot Service Hub
8.6
Kayako
8.2
Help Scout
8.8
HappyFox
9.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Kayako
8.4
Help Scout
8.9
HappyFox
9.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.0
Help Scout
7.8
HappyFox
9.3

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Kayako
8.1
Help Scout
8.3
HappyFox
8.8
Response Automation
HubSpot Service Hub
9.0
Kayako
8.3
Help Scout
8.4
HappyFox
8.9
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
Help Scout
Not enough data available
HappyFox
8.6
Attachments/Screencasts
HubSpot Service Hub
7.0
Kayako
7.5
Help Scout
8.5
HappyFox
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
Help Scout
8.8
HappyFox
8.9
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.7
Help Scout
9.1
HappyFox
9.2
Ticket response user experience
HubSpot Service Hub
Not enough data available
Kayako
8.4
Help Scout
9.3
HappyFox
9.1
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Kayako
8.9
Help Scout
8.7
HappyFox
8.5
Searchable Articles
HubSpot Service Hub
8.5
Kayako
9.2
Help Scout
7.9
HappyFox
8.8
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.5
Help Scout
8.0
HappyFox
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
9.0
Help Scout
8.8
HappyFox
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.1
HappyFox
8.1
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.3
Help Scout
8.7
HappyFox
9.3
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
Help Scout
6.5
HappyFox
8.1
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.3
Help Scout
9.0
HappyFox
8.9
Email to Case
HubSpot Service Hub
9.0
Kayako
8.7
Help Scout
9.2
HappyFox
9.1
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
6.9
HappyFox
8.8
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
6.9
Help Scout
8.0
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
Help Scout
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
Help Scout
7.7
HappyFox
8.1
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
Help Scout
Not enough data available
HappyFox
8.3
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
HappyFox
8.0
Knowledge Base
HubSpot Service Hub
8.0
Kayako
7.9
Help Scout
8.4
HappyFox
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
Help Scout
9.2
HappyFox
8.5
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.8
Help Scout
9.7
HappyFox
8.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
6.6
Help Scout
Not enough data available
HappyFox
Not enough data available
Reporting
HubSpot Service Hub
8.7
Kayako
7.2
Help Scout
8.0
HappyFox
8.3
Dashboards
HubSpot Service Hub
9.0
Kayako
7.6
Help Scout
8.2
HappyFox
8.5
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
HappyFox
9.1
Mobile User Support
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
HappyFox
7.3
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
Help Scout
7.6
HappyFox
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
8.5
HappyFox
8.7
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.2
HappyFox
9.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
9.4
HappyFox
9.2
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
56.5%
55.6%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.7%
39.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
7.7%
4.9%
15.5%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%
Help Scout
Small-Business
55.6%
Mid-Market
39.4%
Enterprise
4.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
23.4%
Computer Software
23.1%
Information Technology and Services
14.1%
 
Telecommunications
8.0%
Computer Software
17.7%
Internet
17.6%
Computer Software
12.2%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.2%
Information Technology and Services
7.7%
Higher Education
6.4%
 
Legal Services
8.0%
Internet
5.3%
Marketing and Advertising
5.5%
Real Estate
3.8%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
3.8%
Hospital & Health Care
4.9%
Education Management
3.8%
 
Other
44.0%
Other
42.6%
Other
41.2%
Other
59.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%
Help Scout
Computer Software
23.1%
Internet
17.6%
Information Technology and Services
7.7%
Marketing and Advertising
5.5%
Hospital & Health Care
4.9%
Other
41.2%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Help Scout
No downloads provided
HappyFox
No downloads provided
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Help Scout
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HappyFox
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