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Compare HubSpot Service Hub, Kayako, Help Scout, and Freshdesk

Pricing

 
Service Hub Enterprise
$1,200
/month
Inbox
$15
/agent/month
Plus
$27
user/month
Sprout
Free
for UNLIMITED agents
 
Service Hub Professional
$400
/month
Growth
$30
/agent/month
Basic
$8
user/month
Blossom
$19
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Scale
$60
/agent/month
Standard
$15
user/month
Garden
$35
/ agent / month billed annually
 
Service Hub Free
$0
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
8.5
8.5
Ease of Use
Ease of Use
8.9
8.4
9.2
8.8
Ease of Setup
Ease of Setup
7.9
8.0
8.8
8.6
Ease of Admin
Ease of Admin
8.1
8.1
8.8
8.7
Quality of Support
Quality of Support
8.6
8.2
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
8.9
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
7.1
7.8
8.6
Meets Requirements
HubSpot Service Hub
8.8
Kayako
8.1
Help Scout
8.5
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
8.9
Kayako
8.4
Help Scout
9.2
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
7.9
Kayako
8.0
Help Scout
8.8
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.1
Kayako
8.1
Help Scout
8.8
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.6
Kayako
8.2
Help Scout
8.8
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Kayako
8.4
Help Scout
8.9
Freshdesk
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.1
Help Scout
7.8
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Kayako
8.1
Help Scout
8.3
Freshdesk
8.4
Response Automation
HubSpot Service Hub
9.0
Kayako
8.4
Help Scout
8.4
Freshdesk
8.5
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
Help Scout
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Kayako
7.5
Help Scout
8.5
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
Help Scout
8.8
Freshdesk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.8
Help Scout
9.1
Freshdesk
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
Kayako
8.4
Help Scout
9.3
Freshdesk
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Kayako
8.9
Help Scout
8.7
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.5
Kayako
9.2
Help Scout
7.9
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
8.3
Freshdesk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
8.0
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
9.1
Help Scout
8.8
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
8.1
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.3
Help Scout
8.7
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
Help Scout
6.5
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
Help Scout
9.0
Freshdesk
8.6
Email to Case
HubSpot Service Hub
9.0
Kayako
8.7
Help Scout
9.2
Freshdesk
9.0
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.3
Help Scout
6.9
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.0
Help Scout
8.0
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
Help Scout
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
Help Scout
7.7
Freshdesk
8.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
Help Scout
Not enough data available
Freshdesk
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Kayako
7.9
Help Scout
8.4
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
Help Scout
9.2
Freshdesk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.8
Help Scout
9.7
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Freshdesk
8.2
Reporting
HubSpot Service Hub
8.7
Kayako
7.2
Help Scout
8.1
Freshdesk
7.8
Dashboards
HubSpot Service Hub
9.0
Kayako
7.7
Help Scout
8.3
Freshdesk
8.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
Freshdesk
8.3
Mobile User Support
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
Freshdesk
8.1
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
Help Scout
7.6
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
8.5
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.2
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
9.4
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.4
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
56.5%
55.9%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.9%
39.2%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
7.6%
4.9%
10.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
23.7%
Computer Software
23.0%
Information Technology and Services
20.4%
 
Telecommunications
8.0%
Computer Software
17.5%
Internet
17.5%
Computer Software
13.9%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.1%
Information Technology and Services
7.7%
Internet
5.9%
 
Legal Services
8.0%
Internet
5.2%
Marketing and Advertising
6.0%
Education Management
3.7%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
3.8%
Hospital & Health Care
4.9%
E-Learning
3.4%
 
Other
44.0%
Other
42.7%
Other
41.0%
Other
52.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

- Hundreds of bugs never get fixed. Bad support

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
Freshdesk
Ask Service Hub a QuestionContact Service HubAsk Kayako a QuestionContact KayakoAsk Help Scout a QuestionContact Help ScoutAsk Freshdesk a QuestionContact Freshdesk
 
HubSpot Service Hub
HubSpot Service Hub
Kayako
Kayako
Optimized for quick response
Help Scout
Help Scout
Freshdesk
Freshdesk