Compare HubSpot Service Hub, Kayako, and Help Scout

Pricing

 
Service Hub Enterprise
$1,200
/month
Inbox
$15
/agent/month
Plus
$27
user/month
 
Service Hub Professional
$400
/month
Growth
$30
/agent/month
Basic
$8
user/month
 
Service Hub Starter
$50
/month
Scale
$60
/agent/month
Standard
$15
user/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.5
Ease of Use
Ease of Use
9.1
8.4
9.2
Ease of Setup
Ease of Setup
8.2
8.0
8.8
Ease of Admin
Ease of Admin
8.2
8.1
8.8
Quality of Support
Quality of Support
8.7
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
7.3
7.8
Meets Requirements
HubSpot Service Hub
8.9
Kayako
8.1
Help Scout
8.5
Ease of Use
HubSpot Service Hub
9.1
Kayako
8.4
Help Scout
9.2
Ease of Setup
HubSpot Service Hub
8.2
Kayako
8.0
Help Scout
8.8
Ease of Admin
HubSpot Service Hub
8.2
Kayako
8.1
Help Scout
8.8
Quality of Support
HubSpot Service Hub
8.7
Kayako
8.2
Help Scout
8.8
Ease of Doing Business With
HubSpot Service Hub
8.9
Kayako
8.4
Help Scout
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.3
Help Scout
7.8

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.7
Help Scout
9.1
Ticket response user experience
HubSpot Service Hub
9.2
Kayako
8.5
Help Scout
9.3
Workflow
HubSpot Service Hub
8.5
Kayako
8.1
Help Scout
8.3
Response Automation
HubSpot Service Hub
8.5
Kayako
8.3
Help Scout
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
Help Scout
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
6.9
Kayako
7.5
Help Scout
8.5
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
Help Scout
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Kayako
8.7
Help Scout
8.7
Searchable Articles
HubSpot Service Hub
8.3
Kayako
9.0
Help Scout
8.0
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.5
Help Scout
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.8
Help Scout
8.1
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
8.9
Help Scout
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.3
Help Scout
8.2
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.1
Help Scout
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
Help Scout
6.7
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
Help Scout
9.0
Email to Case
HubSpot Service Hub
9.3
Kayako
8.7
Help Scout
9.3
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
7.0
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.2
Help Scout
8.1
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
Help Scout
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
Help Scout
7.7
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
Help Scout
Not enough data available
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
Help Scout
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
Help Scout
Not enough data available
Knowledge Base
HubSpot Service Hub
7.4
Kayako
8.0
Help Scout
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
Help Scout
9.2
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.9
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
7.0
Help Scout
Not enough data available
Reporting
HubSpot Service Hub
9.0
Kayako
7.3
Help Scout
8.1
Dashboards
HubSpot Service Hub
8.5
Kayako
7.7
Help Scout
8.3
Platform
Mobile User Support
HubSpot Service Hub
7.3
Kayako
7.7
Help Scout
Not enough data available
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.8
Help Scout
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.9
Help Scout
7.6
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
Help Scout
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
Help Scout
9.4
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
54.1%
54.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
35.4%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
10.5%
6.1%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Kayako
Small-Business
54.1%
Mid-Market
35.4%
Enterprise
10.5%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
24.8%
Computer Software
22.5%
 
Telecommunications
9.1%
Computer Software
17.6%
Internet
17.1%
 
Mechanical or Industrial Engineering
6.1%
Telecommunications
6.8%
Information Technology and Services
8.0%
 
Legal Services
6.1%
Internet
5.4%
Marketing and Advertising
5.9%
 
Education Management
6.1%
Marketing and Advertising
3.6%
Real Estate
4.8%
 
Other
51.5%
Other
41.9%
Other
41.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Kayako
Information Technology and Services
24.8%
Computer Software
17.6%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
41.9%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Help Scout
No downloads provided
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