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Compare HubSpot Service Hub, Kayako, HappyFox, and Freshdesk

Pricing

 
Service Hub Free
$0
Inbox
$15
/agent/month
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
 
Service Hub Enterprise
$1,200
/month
Growth
$30
/agent/month
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
 
Service Hub Professional
$400
/month
Scale
$60
/agent/month
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.1
8.9
8.5
Ease of Use
Ease of Use
8.9
8.4
9.3
8.8
Ease of Setup
Ease of Setup
7.9
8.0
8.9
8.6
Ease of Admin
Ease of Admin
8.1
8.1
9.1
8.7
Quality of Support
Quality of Support
8.6
8.2
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
7.1
9.2
8.6
Meets Requirements
HubSpot Service Hub
8.8
Kayako
8.1
HappyFox
8.9
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
8.9
Kayako
8.4
HappyFox
9.3
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
7.9
Kayako
8.0
HappyFox
8.9
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.1
Kayako
8.1
HappyFox
9.1
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.6
Kayako
8.2
HappyFox
9.2
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Kayako
8.4
HappyFox
9.3
Freshdesk
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.1
HappyFox
9.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Kayako
8.1
HappyFox
8.7
Freshdesk
8.4
Response Automation
HubSpot Service Hub
9.0
Kayako
8.4
HappyFox
8.9
Freshdesk
8.5
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
HappyFox
8.6
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Kayako
7.5
HappyFox
8.4
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
HappyFox
8.9
Freshdesk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.8
HappyFox
9.2
Freshdesk
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
Kayako
8.4
HappyFox
9.0
Freshdesk
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Kayako
8.9
HappyFox
8.5
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.5
Kayako
9.2
HappyFox
8.8
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
HappyFox
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.6
HappyFox
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
9.1
HappyFox
7.4
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.2
HappyFox
8.1
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.3
HappyFox
9.3
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
HappyFox
8.1
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
HappyFox
9.0
Freshdesk
8.6
Email to Case
HubSpot Service Hub
9.0
Kayako
8.7
HappyFox
9.1
Freshdesk
9.0
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.3
HappyFox
8.8
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.0
HappyFox
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
HappyFox
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
HappyFox
8.3
Freshdesk
8.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
HappyFox
8.6
Freshdesk
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
HappyFox
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
HappyFox
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
HappyFox
8.0
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Kayako
7.9
HappyFox
8.4
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
HappyFox
8.6
Freshdesk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.8
HappyFox
8.7
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
6.7
HappyFox
Not enough data available
Freshdesk
8.2
Reporting
HubSpot Service Hub
8.7
Kayako
7.2
HappyFox
8.3
Freshdesk
7.8
Dashboards
HubSpot Service Hub
9.0
Kayako
7.7
HappyFox
8.6
Freshdesk
8.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.7
HappyFox
9.1
Freshdesk
8.3
Mobile User Support
HubSpot Service Hub
Not enough data available
Kayako
7.7
HappyFox
7.3
Freshdesk
8.1
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
HappyFox
8.3
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
HappyFox
8.7
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
HappyFox
9.1
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
HappyFox
9.2
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
HappyFox
8.9
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
56.5%
45.9%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
35.9%
38.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
7.6%
15.3%
10.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
23.7%
Information Technology and Services
14.0%
Information Technology and Services
20.4%
 
Telecommunications
8.0%
Computer Software
17.5%
Computer Software
12.1%
Computer Software
13.9%
 
Mechanical or Industrial Engineering
8.0%
Telecommunications
7.1%
Higher Education
6.4%
Internet
5.9%
 
Legal Services
8.0%
Internet
5.2%
Real Estate
3.8%
Education Management
3.7%
 
Primary/Secondary Education
4.0%
Marketing and Advertising
3.8%
Education Management
3.8%
E-Learning
3.4%
 
Other
44.0%
Other
42.7%
Other
59.9%
Other
52.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
Freshdesk
Ask Service Hub a QuestionContact Service HubAsk Kayako a QuestionContact KayakoAsk HappyFox a QuestionContact HappyFoxAsk Freshdesk a QuestionContact Freshdesk
 
HubSpot Service Hub
HubSpot Service Hub
Kayako
Kayako
Optimized for quick response
HappyFox
HappyFox
Optimized for quick response
Freshdesk
Freshdesk