Compare HubSpot Service Hub, Kayako, and HappyFox

Pricing

 
Service Hub Enterprise
$1,200
/month
Inbox
$15
/agent/month
Mighty
$29
per staff / month
 
Service Hub Professional
$400
/month
Growth
$30
/agent/month
Fantastic
$49
per staff / month
 
Service Hub Starter
$50
/month
Scale
$60
/agent/month
Enterprise
$69
per staff / month
 
Service Hub Free
$0
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.9
Ease of Use
Ease of Use
9.1
8.4
9.3
Ease of Setup
Ease of Setup
8.2
8.0
8.9
Ease of Admin
Ease of Admin
8.2
8.1
9.1
Quality of Support
Quality of Support
8.7
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
7.2
9.2
Meets Requirements
HubSpot Service Hub
8.9
Kayako
8.1
HappyFox
8.9
Ease of Use
HubSpot Service Hub
9.1
Kayako
8.4
HappyFox
9.3
Ease of Setup
HubSpot Service Hub
8.2
Kayako
8.0
HappyFox
8.9
Ease of Admin
HubSpot Service Hub
8.2
Kayako
8.1
HappyFox
9.1
Quality of Support
HubSpot Service Hub
8.7
Kayako
8.2
HappyFox
9.2
Ease of Doing Business With
HubSpot Service Hub
8.9
Kayako
8.4
HappyFox
9.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.2
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.7
HappyFox
9.2
Ticket response user experience
HubSpot Service Hub
9.2
Kayako
8.4
HappyFox
9.1
Workflow
HubSpot Service Hub
8.5
Kayako
8.1
HappyFox
8.8
Response Automation
HubSpot Service Hub
8.5
Kayako
8.3
HappyFox
8.9
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
7.9
HappyFox
8.6
Attachments/Screencasts
HubSpot Service Hub
6.9
Kayako
7.5
HappyFox
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
HappyFox
8.9
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Kayako
8.7
HappyFox
8.6
Searchable Articles
HubSpot Service Hub
8.3
Kayako
9.1
HappyFox
8.9
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.7
HappyFox
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
8.9
HappyFox
7.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.3
HappyFox
8.2
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.1
HappyFox
9.4
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.8
HappyFox
8.1
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.3
HappyFox
9.0
Email to Case
HubSpot Service Hub
9.3
Kayako
8.7
HappyFox
9.2
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.2
HappyFox
8.9
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.1
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
HappyFox
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
HappyFox
8.5
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
HappyFox
8.6
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
HappyFox
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
HappyFox
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
HappyFox
8.1
Knowledge Base
HubSpot Service Hub
7.4
Kayako
7.9
HappyFox
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
HappyFox
8.7
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.8
HappyFox
8.7
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
7.0
HappyFox
8.3
Reporting
HubSpot Service Hub
9.0
Kayako
7.3
HappyFox
8.4
Dashboards
HubSpot Service Hub
8.5
Kayako
7.7
HappyFox
8.6
Platform
Mobile User Support
HubSpot Service Hub
7.3
Kayako
7.7
HappyFox
7.5
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.8
HappyFox
9.1
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.9
HappyFox
8.3
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
HappyFox
8.7
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
HappyFox
9.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
HappyFox
9.2
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
54.4%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
35.6%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
10.0%
15.2%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Kayako
Small-Business
54.4%
Mid-Market
35.6%
Enterprise
10.0%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
24.9%
Information Technology and Services
14.6%
 
Telecommunications
9.1%
Computer Software
17.2%
Computer Software
12.0%
 
Mechanical or Industrial Engineering
6.1%
Telecommunications
6.8%
Higher Education
6.3%
 
Legal Services
6.1%
Internet
5.4%
Real Estate
3.8%
 
Education Management
6.1%
Marketing and Advertising
3.6%
Education Management
3.8%
 
Other
51.5%
Other
42.1%
Other
59.5%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Kayako
Information Technology and Services
24.9%
Computer Software
17.2%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.1%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
HappyFox
No downloads provided
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