Compare HubSpot Service Hub, Kayako, and Freshdesk

Pricing

 
Service Hub Enterprise
$1,200
/month
Inbox
$15
/agent/month
Sprout
Free
for UNLIMITED agents
 
Service Hub Professional
$400
/month
Growth
$30
/agent/month
Blossom
$19
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Scale
$60
/agent/month
Garden
$35
/ agent / month billed annually
 
Service Hub Free
$0
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.5
Ease of Use
Ease of Use
9.1
8.4
8.8
Ease of Setup
Ease of Setup
8.2
8.0
8.6
Ease of Admin
Ease of Admin
8.2
8.1
8.7
Quality of Support
Quality of Support
8.7
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
7.2
8.7
Meets Requirements
HubSpot Service Hub
8.9
Kayako
8.1
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
9.1
Kayako
8.4
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
8.2
Kayako
8.0
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.2
Kayako
8.1
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.7
Kayako
8.2
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
8.9
Kayako
8.4
Freshdesk
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Kayako
7.2
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Kayako
8.7
Freshdesk
8.9
Ticket response user experience
HubSpot Service Hub
9.2
Kayako
8.5
Freshdesk
8.8
Workflow
HubSpot Service Hub
8.5
Kayako
8.1
Freshdesk
8.4
Response Automation
HubSpot Service Hub
8.5
Kayako
8.4
Freshdesk
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Kayako
8.0
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
6.9
Kayako
7.6
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Kayako
8.5
Freshdesk
8.6
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Kayako
8.7
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.3
Kayako
9.1
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Kayako
8.5
Freshdesk
8.5
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Kayako
8.8
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Kayako
8.9
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Kayako
8.3
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Kayako
9.1
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Kayako
8.9
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Kayako
8.4
Freshdesk
8.6
Email to Case
HubSpot Service Hub
9.3
Kayako
8.7
Freshdesk
8.9
Chat/Live Support
HubSpot Service Hub
Not enough data available
Kayako
8.3
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Kayako
7.2
Freshdesk
8.3
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Kayako
7.0
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Kayako
7.6
Freshdesk
8.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Kayako
6.9
Freshdesk
8.3
Call Scripting
HubSpot Service Hub
Not enough data available
Kayako
6.7
Freshdesk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Kayako
6.7
Freshdesk
8.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Kayako
7.7
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
7.4
Kayako
8.0
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Kayako
7.2
Freshdesk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Kayako
7.9
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Kayako
7.1
Freshdesk
8.2
Reporting
HubSpot Service Hub
9.0
Kayako
7.3
Freshdesk
7.9
Dashboards
HubSpot Service Hub
8.5
Kayako
7.7
Freshdesk
8.2
Platform
Mobile User Support
HubSpot Service Hub
7.3
Kayako
7.7
Freshdesk
8.1
ITIL Compliance
HubSpot Service Hub
Not enough data available
Kayako
7.8
Freshdesk
8.3
Customization
HubSpot Service Hub
Not enough data available
Kayako
7.8
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Kayako
8.2
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Kayako
8.0
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Kayako
8.6
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
Kayako
8.0
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
53.8%
52.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
35.7%
36.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
10.4%
10.9%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Information Technology and Services
24.7%
Information Technology and Services
20.4%
 
Telecommunications
9.1%
Computer Software
17.5%
Computer Software
14.0%
 
Mechanical or Industrial Engineering
6.1%
Telecommunications
6.7%
Internet
5.8%
 
Legal Services
6.1%
Internet
5.4%
Education Management
3.7%
 
Education Management
6.1%
Marketing and Advertising
3.6%
E-Learning
3.4%
 
Other
51.5%
Other
42.2%
Other
52.8%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HubSpot Service Hub
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Freshdesk
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HubSpot Service Hub
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Kayako
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Freshdesk
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