# HubSpot Service Hub vs Kayako Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Kayako. Users appreciate its intuitive interface and seamless integration with other HubSpot products, making it a favorite for organizations looking for a cohesive customer support solution.
- **Users say** that Kayako offers unique features like the AI agent named Kay, which assists agents by suggesting replies based on previous interactions. This feature has been highlighted as a game-changer for improving response quality and efficiency, although some users feel it could benefit from more advanced automation capabilities.
- **Reviewers mention** that HubSpot Service Hub's ticketing system is particularly user-friendly, allowing for quick issue resolution. Many users have noted how easy it is to manage customer support tickets directly within the platform, which enhances their overall productivity.
- **According to verified reviews** , Kayako's SingleView™ Customer History feature is praised for providing agents with a comprehensive view of customer interactions. This capability allows for more personalized support, although some users have expressed a desire for improved customization options to better fit their specific workflows.
- **Users highlight** that HubSpot Service Hub's reporting functionality is robust and intuitive, making it easier for teams to track performance metrics and customer interactions. This has been particularly beneficial for organizations that rely heavily on data-driven decision-making.
- **G2 reviewers note** that while Kayako has a strong focus on ticket collaboration and internal discussions, it sometimes struggles with overall market presence and user engagement, as evidenced by its lower review count compared to HubSpot Service Hub. This disparity may impact the availability of community support and shared user experiences.



| | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 2,917 | 227 | 
| **Largest Market Segment** | Small-Business (59.6% of reviews) | Small-Business (54.6% of reviews) | 
| **Entry Level Price** | $0.00 Per Month | $15/agent/month | 

---
## Top Pros & Cons

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

### Kayako

Pros:
- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)

Cons:
- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)

---
## Ratings Comparison
| Rating | HubSpot Service Hub | Kayako | 
|---|---|---|
  | **Meets Requirements** | 8.5 (2145 reviews) | 8.1 (205 reviews) | 
  | **Ease of Use** | 8.6 (2338 reviews) | 8.4 (204 reviews) | 
  | **Ease of Setup** | 8.3 (1347 reviews) | 8.0 (137 reviews) | 
  | **Ease of Admin** | 8.5 (921 reviews) | 8.0 (132 reviews) | 
  | **Quality of Support** | 8.8 (1968 reviews) | 8.0 (191 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (909 reviews) | 8.3 (131 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2011 reviews) | 7.1 (202 reviews) | 

---
## Pricing

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

### Kayako

#### Entry-Level Pricing

Plan: Inbox

Price: $15 /agent/month

Description: A shared email, chat, and social inbox for small teams

Key Features:
- Email, chat and social
- Assignment rules
- Insights

[Browse all 3 editions](https://www.g2.com/products/kayako/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 1151 |
| **Kayako** | 8.2/10 | 172 |

#### Ticket and Case Management

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (774 reviews) ✓ Verified | 8.7 (155 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.4 (775 reviews) ✓ Verified | 8.5 (157 reviews) ✓ Verified | 
| **Workflow** | 8.4 (792 reviews) ✓ Verified | 8.1 (149 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (710 reviews) ✓ Verified | 8.3 (144 reviews) ✓ Verified | 
| **SLA Management** | 7.8 (482 reviews) | 8.0 (129 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.2 (708 reviews) ✓ Verified | 7.6 (146 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.4 (723 reviews) | 8.5 (147 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (749 reviews) ✓ Verified | 7.8 (56 reviews) | 

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.3 (98 reviews) | 9.3 (5 reviews) | 
| **AI Text Summarization** | 7.3 (98 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (89 reviews) | 9.4 (6 reviews) | 
| **Natural Language Interaction** | 7.5 (91 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (91 reviews) | Not enough data | 

#### Communication Channels

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Customer Portal** | 8.1 (505 reviews) | 8.4 (131 reviews) ✓ Verified | 
| **Email to Case** | 8.5 (720 reviews) ✓ Verified | 8.7 (144 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (642 reviews) ✓ Verified | 8.3 (105 reviews) ✓ Verified | 
| **Social Integration** | 7.8 (447 reviews) | 7.3 (57 reviews) ✓ Verified | 
| **Voice** | 7.7 (465 reviews) | Feature Not Available | 

#### Platform

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Mobile User Support** | 7.3 (513 reviews) | 7.7 (83 reviews) ✓ Verified | 
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.9 (115 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.4 (670 reviews) ✓ Verified | 8.2 (102 reviews) ✓ Verified | 
| **Integration** | 8.3 (632 reviews) ✓ Verified | 7.9 (65 reviews) ✓ Verified | 
| **Reporting** | 8.3 (730 reviews) ✓ Verified | 7.4 (132 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (744 reviews) ✓ Verified | 7.7 (128 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.9/10 | 1025 |
| **Kayako** | N/A | N/A |

#### Customer Information

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Customer Health Scores** | 8.4 (610 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (743 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.6 (789 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.0 (484 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.3 (607 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 8.3 (593 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.5 (751 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Churn Risk** | 7.5 (457 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.8 (480 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.2 (559 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (408 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (863 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 8.2 (711 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 8.4 (745 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.6 (816 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.4 (867 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.2 (667 reviews) | Not enough data | 
| **Scalability** | 8.5 (789 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.8 (749 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.7 (859 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (843 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.6 (121 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (118 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (92 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (92 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (93 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (92 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (92 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 568 |
| **Kayako** | 8.2/10 | 14 |

#### Productivity Tools

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Notes** | 8.7 (504 reviews) | 8.2 (13 reviews) | 
| **Internal Discussion** | 8.3 (454 reviews) | 8.7 (13 reviews) | 
| **Assignments and Tasks** | 8.6 (497 reviews) | 8.3 (13 reviews) | 
| **Workflows** | 8.6 (510 reviews) | 7.6 (13 reviews) | 
| **Templates** | 8.6 (500 reviews) | 8.3 (13 reviews) | 
| **Integrations** | 8.4 (483 reviews) | 8.5 (13 reviews) | 
| **Tagging System** | 8.4 (461 reviews) | 8.5 (13 reviews) | 

#### Analytics

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Trends** | 8.0 (384 reviews) | 8.2 (13 reviews) | 
| **Performance Tracking** | 8.4 (447 reviews) | 7.9 (13 reviews) | 
| **Email Tracking** | 8.7 (496 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (58 reviews) | Not enough data | 
| **Decision Making** | 7.4 (58 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.7/10 | 19 |
| **Kayako** | N/A | N/A |

#### Responses

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Personalization** | 9.1 (16 reviews) | Not enough data | 
| **Route To Human** | 8.6 (16 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 9.0 (16 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Sales Follow-Up** | 8.5 (16 reviews) | Not enough data | 
| **Customer Interaction Automation** | 8.5 (16 reviews) | Not enough data | 
| **Lead Generation** | 8.6 (16 reviews) | Not enough data | 
| **Document Processing** | 8.5 (16 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (16 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Conversation Editor** | 8.1 (16 reviews) | Not enough data | 
| **Integration** | 8.8 (16 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.8 (16 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Independent Decision Making** | 8.9 (16 reviews) | Not enough data | 
| **Adaptive Responses** | 8.5 (16 reviews) | Not enough data | 
| **Task Execution** | 8.3 (16 reviews) | Not enough data | 
| **Problem Solving** | 8.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Generation** | 8.8 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (17 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.0/10 | 932 |
| **Kayako** | N/A | N/A |

#### Conversational Platform

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Personalization** | 8.3 (804 reviews) | Not enough data | 
| **Omnichannel** | 8.0 (608 reviews) | Not enough data | 
| **Contextual Engagement** | 8.1 (354 reviews) | Not enough data | 
| **Proactive Engagement** | 8.2 (548 reviews) | Not enough data | 

#### Support Automation

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Intelligent Routing** | 8.2 (634 reviews) | Not enough data | 
| **Seamless Escalation** | 8.1 (396 reviews) | Not enough data | 
| **Transcripts** | 8.2 (609 reviews) | Not enough data | 
| **Self-Serve Support** | 8.1 (566 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.4 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (261 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.4/10 | 885 |
| **Kayako** | 8.5/10 | 139 |

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.7 (140 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Pop-up Chat** | 8.6 (424 reviews) ✓ Verified | 8.5 (40 reviews) ✓ Verified | 
| **Notifications** | 8.4 (422 reviews) ✓ Verified | 8.8 (39 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (388 reviews) ✓ Verified | 8.1 (34 reviews) ✓ Verified | 
| **In-App Messaging** | 8.6 (337 reviews) | 8.8 (29 reviews) ✓ Verified | 
| **Co-Browsing** | 8.1 (265 reviews) | Not enough data | 

####  Internal Use

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Customization ** | 8.1 (624 reviews) ✓ Verified | 7.9 (115 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.5 (380 reviews) ✓ Verified | 8.7 (37 reviews) ✓ Verified | 
| **Lead Development** | 8.4 (340 reviews) ✓ Verified | 8.1 (31 reviews) ✓ Verified | 
| **Knowledge Base** | 8.6 (421 reviews) | 8.7 (41 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (412 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Customer Profiles** | 8.7 (399 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.3/10 | 746 |
| **Kayako** | 7.8/10 | 58 |

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Summarization** | 7.6 (186 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Knowledge Base** | 8.6 (655 reviews) | 8.6 (48 reviews) | 
| **Searchable Articles** | 8.6 (628 reviews) | 8.7 (49 reviews) | 
| **Community Forums** | 7.7 (86 reviews) | 8.5 (39 reviews) | 
| **Mobile Optimization** | 7.9 (416 reviews) | 7.1 (8 reviews) | 
| **Personalization** | 8.3 (451 reviews) | 6.9 (8 reviews) | 

#### Self-Service Platform

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Branding** | 8.3 (437 reviews) | 6.9 (8 reviews) | 
| **Automation** | 8.5 (454 reviews) | 7.5 (8 reviews) | 
| **Artificial Intelligence** | 7.7 (360 reviews) | 8.5 (8 reviews) | 
| **Integrations** | 8.3 (429 reviews) | 7.3 (8 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (32 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (32 reviews) | Not enough data | 
| **Adaptive Learning** | 8.3 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (31 reviews) | Not enough data | 
| **Decision Making** | 8.5 (31 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 7.6/10 | 86 |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.6 (86 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (86 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | 8.5/10 | 345 |
| **Kayako** | N/A | N/A |

#### Generative AI

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **AI Text Generation** | 7.5 (80 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (81 reviews) | Not enough data | 

#### Survey Management

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Brand Design Consistency** | 8.6 (213 reviews) ✓ Verified | Not enough data | 
| **Survey Deployment** | 8.6 (260 reviews) ✓ Verified | Not enough data | 
| **Feedback Collection** | 8.7 (278 reviews) ✓ Verified | Not enough data | 
| **Device Responsiveness** | 8.6 (263 reviews) ✓ Verified | Not enough data | 

#### Process Management

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Feedback Aggregation** | 8.5 (246 reviews) ✓ Verified | Not enough data | 
| **Trigger Alerts** | 8.6 (256 reviews) | Not enough data | 
| **Real-Time Analysis** | 8.6 (255 reviews) ✓ Verified | Not enough data | 
| **Real-Time Action** | 8.6 (255 reviews) | Not enough data | 

#### System Management

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Security** | 8.9 (252 reviews) ✓ Verified | Not enough data | 
| **System Monitoring** | 8.8 (243 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Kayako** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Service Hub** | N/A | N/A |
| **Kayako** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to HubSpot Service Hub (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)



---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Service Hub | Kayako | 
|---|---|---|
| **Small-Business** | 59.6% | 54.6% | 
| **Mid-Market** | 37.1% | 35.8% | 
| **Enterprise** | 3.3% | 9.6% | 

### By Industry

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.4%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

#### Kayako

- **Information Technology and Services:** 26.1%
- **Computer Software:** 15.3%
- **Telecommunications:** 5.9%
- **Internet:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Computer Networking:** 3.6%
- **Education Management:** 3.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 2.7%
- **Higher Education:** 2.7%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7777 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (470 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)

### Alternatives to Kayako

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7777 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)

---
## Top Discussions

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

### Kayako

- Title: [Does Kayako offer an API?](https://www.g2.com/discussions/api-4f1ac902-927c-441b-92b7-02522a208f31) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Visit us at https://developer.kayako.com/ for more information."
- Title: [What integrations does Kayako support?](https://www.g2.com/discussions/integrations-274e8967-7d4f-4b09-9ee5-3805488ac273) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+..."
- Title: [had any one used reporting with kayako](https://www.g2.com/discussions/had-any-one-used-reporting-with-kayako) — 2 comments, 1 upvote
  > **Top comment:** "We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages..."
- Title: [What features does Kayako offer?](https://www.g2.com/discussions/features-functionality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile..."
- Title: [Can I use Messenger in multiple languages?](https://www.g2.com/discussions/language-support-1cf604fd-3ad7-4e3a-bc54-e2251822fc4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-service-hub-vs-kayako)