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At a Glance
Market Segments
Small-Business (59.6% of reviews)
Small-Business (89.5% of reviews)
Entry-Level Pricing
$0.00 Per Month
$30.00 1 user / Per Month
HubSpot Service Hub
Star Rating
(2,869)4.4 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansintheloop.io
Star Rating
(19)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user / Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HubSpot Service Hub has a solid ticket creation user experience rated at 8.5, but reviewers mention that intheloop.io excels with a score of 9.7, highlighting its intuitive interface and streamlined process for creating tickets.
- Reviewers mention that HubSpot's response automation feature scores 8.3, while intheloop.io offers a perfect score of 10.0, indicating that users appreciate the advanced automation capabilities that enhance efficiency in handling customer inquiries.
- G2 users report that HubSpot's quality of support is rated at 8.8, but users on G2 rave about intheloop.io's perfect score of 10.0, emphasizing the responsiveness and helpfulness of their support team.
- Users say that HubSpot's internal discussion tools score 8.4, while intheloop.io shines with a score of 10.0, with reviewers highlighting the seamless collaboration features that facilitate team communication.
- Reviewers mention that HubSpot's SLA management feature is rated at 7.8, which is lower than intheloop.io's perfect score of 10.0, indicating that users find intheloop.io's SLA management more robust and user-friendly.
- Users report that HubSpot's integrations score 8.4, while intheloop.io's integrations receive a perfect score of 10.0, with reviewers noting the extensive range of third-party applications that can be easily connected to enhance functionality.
Pricing
Entry-Level Pricing
HubSpot Service Hub
Service Hub Free
$0.00
Per Month
For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.
- Ticketing
- Custom support form fields
- Live chat
intheloop.io
Standard
$30.00
1 user / Per Month
Ideal for operational teams focused on improving customer service efficiency.
- Minimum 5 users
- Includes 10 channels
- Workload management
Free Trial
HubSpot Service Hub
Free Trial is available
intheloop.io
Free Trial is available
Ratings
Meets Requirements
8.5
2,109
9.3
17
Ease of Use
8.6
2,301
9.4
17
Ease of Setup
8.3
1,312
9.3
9
Ease of Admin
8.5
911
9.4
8
Quality of Support
8.8
1,937
10.0
17
Has the product been a good partner in doing business?
8.8
899
10.0
8
Product Direction (% positive)
8.7
1,978
10.0
14
Features by Category
Ticket and Case Management
8.5
767
|
Verified
9.7
5
|
Verified
8.4
768
|
Verified
10.0
5
|
Verified
8.4
773
|
Verified
10.0
5
|
Verified
8.2
706
|
Verified
Not enough data
7.8
483
Not enough data
8.2
707
|
Verified
10.0
5
|
Verified
8.4
716
10.0
5
|
Verified
8.7
739
|
Verified
Not enough data
Generative AI
7.4
96
Not enough data
7.4
96
Not enough data
Agentic AI - Help Desk
7.5
90
Not enough data
7.6
92
Not enough data
7.5
91
Not enough data
Communication Channels
8.1
505
Not enough data
8.5
718
|
Verified
10.0
6
|
Verified
8.3
642
|
Verified
9.7
5
|
Verified
7.8
448
Not enough data
7.7
465
Feature Not Available
Platform
7.4
513
9.0
5
8.1
625
|
Verified
7.7
5
8.4
668
|
Verified
8.0
5
|
Verified
8.3
623
|
Verified
Not enough data
8.3
719
|
Verified
9.0
5
|
Verified
8.5
742
|
Verified
Not enough data
Customer Information
8.4
611
|
Verified
Not enough data
8.6
744
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
8.3
607
|
Verified
Not enough data
8.3
594
|
Verified
Not enough data
8.5
752
|
Verified
Not enough data
Predictions
7.5
458
|
Verified
Not enough data
7.9
480
|
Verified
Not enough data
8.2
559
Not enough data
7.8
408
|
Verified
Not enough data
Platform
8.5
861
|
Verified
Not enough data
8.2
710
|
Verified
Not enough data
8.4
745
|
Verified
Not enough data
8.6
816
|
Verified
Not enough data
8.4
867
|
Verified
Not enough data
8.2
663
Not enough data
8.5
788
|
Verified
Not enough data
8.8
749
|
Verified
Not enough data
8.7
857
|
Verified
Not enough data
8.8
842
|
Verified
Not enough data
Generative AI
7.7
121
Not enough data
7.8
118
Not enough data
Agentic AI - Customer Success
7.5
92
Not enough data
7.6
93
Not enough data
7.7
94
Not enough data
7.8
93
Not enough data
7.7
93
Not enough data
Inbox Tools
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
Not enough data
Not enough data
9.3
9
Coordination Tools
Not enough data
6.4
6
Not enough data
Not enough data
Not enough data
8.9
6
Software Options
Not enough data
10.0
10
Not enough data
9.1
9
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
17
Not enough data
8.7
17
Not enough data
9.0
17
Not enough data
Automation - AI Agents
8.6
17
Not enough data
8.6
17
Not enough data
8.7
17
Not enough data
8.6
17
Not enough data
8.8
17
Not enough data
Platform
8.2
17
Not enough data
8.8
17
Not enough data
8.8
17
Not enough data
Autonomy - AI Agents
8.9
17
Not enough data
8.6
17
Not enough data
8.4
17
Not enough data
8.6
17
Not enough data
Generative AI
8.9
18
Not enough data
9.1
18
Not enough data
Conversational Platform
8.3
805
Not enough data
8.0
609
Not enough data
8.1
356
Not enough data
8.2
549
Not enough data
Support Automation
8.2
634
Not enough data
8.1
398
Not enough data
8.2
610
Not enough data
8.1
567
Not enough data
Generative AI
7.4
265
Not enough data
7.5
262
Not enough data
Generative AI
7.7
141
Not enough data
7.7
139
Not enough data
Feature Not Available
Not enough data
Communication
8.6
426
|
Verified
Not enough data
8.4
424
|
Verified
Not enough data
8.7
390
|
Verified
Not enough data
8.6
338
Not enough data
8.1
266
Not enough data
Internal Use
8.1
625
|
Verified
7.7
5
8.5
382
|
Verified
Not enough data
8.4
341
|
Verified
Not enough data
8.6
423
Not enough data
8.8
413
|
Verified
Not enough data
8.7
401
|
Verified
Not enough data
Generative AI
7.6
188
Not enough data
Self-Service Experience
8.6
657
Not enough data
8.6
630
Not enough data
7.7
86
Not enough data
7.9
418
Not enough data
8.3
453
Not enough data
Self-Service Platform
8.3
439
Not enough data
8.5
455
Not enough data
7.7
362
Not enough data
8.3
431
Not enough data
Agentic AI - Customer Self-Service
8.4
34
Not enough data
8.5
34
Not enough data
8.3
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
8.9
33
Not enough data
8.6
33
Not enough data
Generative AI
7.6
86
Not enough data
7.5
86
Not enough data
Generative AI
7.5
79
Not enough data
7.3
80
Not enough data
Survey Management
8.6
212
|
Verified
Not enough data
8.6
258
|
Verified
Not enough data
8.7
277
|
Verified
Not enough data
8.6
262
|
Verified
Not enough data
Process Management
8.5
245
|
Verified
Not enough data
8.6
255
Not enough data
8.6
253
|
Verified
Not enough data
8.6
254
Not enough data
System Management
8.9
251
|
Verified
Not enough data
8.8
242
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Service Hub and intheloop.io are categorized as Shared Inbox and Help Desk
Unique Categories
HubSpot Service Hub is categorized as AI Agents For Business Operations, Conversational Support, Customer Success, Live Chat, Enterprise Feedback Management, Customer Self-Service, and Digital Customer Service Platforms
intheloop.io is categorized as Email Client
Reviews
Reviewers' Company Size
HubSpot Service Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
intheloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.5%
Information Technology and Services
10.5%
Marketing and Advertising
5.2%
Financial Services
4.6%
Education Management
3.3%
Other
56.8%
Management Consulting
10.5%
Cosmetics
10.5%
Warehousing
5.3%
Transportation/Trucking/Railroad
5.3%
Security and Investigations
5.3%
Other
63.2%
Alternatives
Discussions
How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?
3 Comments
TB
Tim's Web Worx: HubSpot Service Hub Review
As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful...Read more
How to customise the website
2 Comments
MK
Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link...Read more
What is service hub?
2 Comments
TE
I have no idea. I don't know what G2 is either. It's very confusing. Read more
intheloop.io has no discussions with answers
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