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Compare HubSpot Service Hub, Intercom, and LiveAgent

Pricing

 
Service Hub Enterprise
$1,200
/month
Engage
$53
starting from
All-inclusive
$39/month
User Seat
 
Service Hub Professional
$400
/month
Respond
$53
starting from
Ticket+Chat
$29/month
User Seat
 
Service Hub Starter
$50
/month
Educate
$49
monthly flat rate
Ticket
$9/month
User Seat
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.8
Ease of Use
Ease of Use
8.9
8.7
9.0
Ease of Setup
Ease of Setup
7.9
8.3
8.7
Ease of Admin
Ease of Admin
8.1
8.7
8.9
Quality of Support
Quality of Support
8.6
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
9.0
8.8
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
8.5
9.0
Meets Requirements
HubSpot Service Hub
8.8
Intercom
8.6
LiveAgent
8.8
Ease of Use
HubSpot Service Hub
8.9
Intercom
8.7
LiveAgent
9.0
Ease of Setup
HubSpot Service Hub
7.9
Intercom
8.3
LiveAgent
8.7
Ease of Admin
HubSpot Service Hub
8.1
Intercom
8.7
LiveAgent
8.9
Quality of Support
HubSpot Service Hub
8.6
Intercom
8.5
LiveAgent
9.1
Ease of Doing Business With
HubSpot Service Hub
9.0
Intercom
8.8
LiveAgent
9.1
Product Direction (% positive)
HubSpot Service Hub
10.0
Intercom
8.5
LiveAgent
9.0

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Intercom
8.3
LiveAgent
8.7
Response Automation
HubSpot Service Hub
9.0
Intercom
8.2
LiveAgent
8.7
SLA Management
HubSpot Service Hub
Not enough data available
Intercom
7.7
LiveAgent
8.6
Attachments/Screencasts
HubSpot Service Hub
7.0
Intercom
8.7
LiveAgent
8.7
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Intercom
8.8
LiveAgent
8.9
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Intercom
8.7
LiveAgent
9.0
Ticket response user experience
HubSpot Service Hub
Not enough data available
Intercom
8.7
LiveAgent
9.0
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Intercom
8.7
LiveAgent
8.7
Email to Case
HubSpot Service Hub
9.0
Intercom
8.6
LiveAgent
9.0
Chat/Live Support
HubSpot Service Hub
Not enough data available
Intercom
9.3
LiveAgent
9.1
Social Integration
HubSpot Service Hub
Not enough data available
Intercom
8.4
LiveAgent
8.6
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Intercom
7.4
LiveAgent
8.6
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Intercom
8.2
LiveAgent
8.6
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Intercom
7.8
LiveAgent
8.7
Call Scripting
HubSpot Service Hub
Not enough data available
Intercom
7.1
LiveAgent
8.8
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Intercom
7.1
LiveAgent
8.7
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Intercom
7.7
LiveAgent
8.7
Knowledge Base
HubSpot Service Hub
8.0
Intercom
8.6
LiveAgent
8.6
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Intercom
8.2
LiveAgent
8.7
Q&A
HubSpot Service Hub
Not enough data available
Intercom
8.1
LiveAgent
8.8
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Intercom
7.5
LiveAgent
8.6
Reporting
HubSpot Service Hub
8.7
Intercom
7.7
LiveAgent
8.6
Dashboards
HubSpot Service Hub
9.0
Intercom
7.7
LiveAgent
8.8
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Intercom
8.0
LiveAgent
8.7
Mobile User Support
HubSpot Service Hub
Not enough data available
Intercom
8.6
LiveAgent
8.0
Customization
HubSpot Service Hub
Not enough data available
Intercom
7.8
LiveAgent
8.5
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Intercom
8.7
LiveAgent
8.7
Internationalization
HubSpot Service Hub
Not enough data available
Intercom
8.0
LiveAgent
8.7
Performance & Reliability
HubSpot Service Hub
Not enough data available
Intercom
9.0
LiveAgent
9.0
Integration APIs
HubSpot Service Hub
Not enough data available
Intercom
8.6
LiveAgent
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
68.8%
62.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
27.3%
24.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
3.9%
13.1%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Intercom
Small-Business
68.8%
Mid-Market
27.3%
Enterprise
3.9%
LiveAgent
Small-Business
62.6%
Mid-Market
24.3%
Enterprise
13.1%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
24.5%
Information Technology and Services
12.6%
 
Telecommunications
8.0%
Internet
16.7%
Computer Software
7.4%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
15.0%
Internet
5.6%
 
Legal Services
8.0%
Marketing and Advertising
6.9%
Retail
4.5%
 
Primary/Secondary Education
4.0%
Education Management
2.0%
Marketing and Advertising
4.2%
 
Other
44.0%
Other
35.0%
Other
65.8%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Intercom
Computer Software
24.5%
Internet
16.7%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
LiveAgent
Information Technology and Services
12.6%
Computer Software
7.4%
Internet
5.6%
Retail
4.5%
Marketing and Advertising
4.2%
Other
65.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Intercom
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I can promote leads and users to take effect with targeted email, and in-app information triggered by time. I like that this program can connect with another tool like Salesforce, Segment, and much more.

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

HubSpot Service Hub
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

HubSpot Service Hub
No downloads provided
LiveAgent
Ask Service Hub a QuestionContact Service HubAsk Intercom a QuestionContact Intercom
Add Product
HubSpot Service Hub
HubSpot Service Hub
Intercom
Intercom
Optimized for quick response
LiveAgent
LiveAgent