Compare HubSpot Service Hub, Inline Manual, Zendesk Support, and TeamSupport

Pricing

 
Service Hub Enterprise
$1,200
/month
STANDARD
$59
per month
Essential
$5
/month
Support Desk
$50
/ agent / month billed annually
 
Service Hub Professional
$400
/month
STANDARD PRO
$158
per month
Team
$19
/month
Enterprise
$65
/ agent / month billed annually
 
Service Hub Starter
$50
/month
ENTERPRISE
from $1220
per month
Professional
$49
/month
Private Cloud
Custom
Contact Us for Pricing
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
8.7
8.6
Ease of Use
Ease of Use
9.1
7.6
8.6
8.7
Ease of Setup
Ease of Setup
8.2
8.1
8.2
8.3
Ease of Admin
Ease of Admin
8.2
8.1
8.3
8.7
Quality of Support
Quality of Support
8.7
9.8
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
9.0
Meets Requirements
HubSpot Service Hub
8.9
Inline Manual
8.8
Zendesk Support
8.7
TeamSupport
8.6
Ease of Use
HubSpot Service Hub
9.1
Inline Manual
7.6
Zendesk Support
8.6
TeamSupport
8.7
Ease of Setup
HubSpot Service Hub
8.2
Inline Manual
8.1
Zendesk Support
8.2
TeamSupport
8.3
Ease of Admin
HubSpot Service Hub
8.2
Inline Manual
8.1
Zendesk Support
8.3
TeamSupport
8.7
Quality of Support
HubSpot Service Hub
8.7
Inline Manual
9.8
Zendesk Support
8.3
TeamSupport
8.8
Ease of Doing Business With
HubSpot Service Hub
8.9
Inline Manual
9.7
Zendesk Support
8.4
TeamSupport
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
Inline Manual
10.0
Zendesk Support
7.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Searchable Articles
HubSpot Service Hub
8.3
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3
Community Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.3
TeamSupport
8.0
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.3
TeamSupport
8.3
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.7
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
TeamSupport
8.4
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.9
TeamSupport
8.9
Live Chat
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
TeamSupport
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
57.1%
38.2%
40.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
28.6%
45.0%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
14.3%
16.8%
12.4%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
TeamSupport
Small-Business
40.6%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Computer Software
50.0%
Computer Software
17.5%
Computer Software
26.7%
 
Telecommunications
9.1%
Marketing and Advertising
12.5%
Information Technology and Services
15.2%
Information Technology and Services
21.2%
 
Mechanical or Industrial Engineering
6.1%
Investment Management
12.5%
Internet
9.9%
Internet
5.4%
 
Legal Services
6.1%
Health, Wellness and Fitness
12.5%
Marketing and Advertising
4.7%
Financial Services
4.2%
 
Education Management
6.1%
Financial Services
12.5%
Retail
3.5%
Hospitality
3.7%
 
Other
51.5%
Other
0.0%
Other
49.2%
Other
38.7%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.2%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Most Helpful Critical Review
G2 User in Computer Software

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HubSpot Service Hub
No videos provided
Inline Manual
No videos provided
Zendesk Support
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
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