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Compare HubSpot Service Hub, Inline Manual, Zendesk Support, and Help Scout

Pricing

 
Service Hub Enterprise
$1,200
/month
STANDARD
$59
per month
Essential
$5
/month
Plus
$27
user/month
 
Service Hub Professional
$400
/month
STANDARD PRO
$158
per month
Team
$19
/month
Standard
$15
user/month
 
Service Hub Starter
$50
/month
ENTERPRISE
from $1220
per month
Professional
$49
/month
Basic
$8
user/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.7
8.5
Ease of Use
Ease of Use
8.9
7.5
8.6
9.2
Ease of Setup
Ease of Setup
7.9
8.0
8.2
8.8
Ease of Admin
Ease of Admin
8.1
8.3
8.3
8.8
Quality of Support
Quality of Support
8.6
9.7
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
7.8
Meets Requirements
HubSpot Service Hub
8.8
Inline Manual
8.6
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
HubSpot Service Hub
8.9
Inline Manual
7.5
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
HubSpot Service Hub
7.9
Inline Manual
8.0
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
HubSpot Service Hub
8.1
Inline Manual
8.3
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
HubSpot Service Hub
8.6
Inline Manual
9.7
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
Inline Manual
9.7
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Inline Manual
10.0
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
7.9
Community Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.2
Help Scout
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.2
Help Scout
8.0
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
Help Scout
8.1
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.9
Help Scout
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
50.0%
38.5%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.3%
44.7%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
16.7%
16.8%
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.8%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
42.9%
Computer Software
17.8%
Computer Software
23.0%
 
Telecommunications
8.0%
Marketing and Advertising
14.3%
Information Technology and Services
15.3%
Internet
17.5%
 
Mechanical or Industrial Engineering
8.0%
Investment Management
14.3%
Internet
10.0%
Information Technology and Services
7.7%
 
Legal Services
8.0%
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.7%
Marketing and Advertising
6.0%
 
Primary/Secondary Education
4.0%
Financial Services
14.3%
Retail
3.4%
Hospital & Health Care
4.9%
 
Other
44.0%
Other
0.0%
Other
48.8%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.0%
Marketing and Advertising
4.7%
Retail
3.4%
Other
48.8%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

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