Compare HubSpot Service Hub, Inline Manual, Zendesk Support, and Help Scout

Pricing

 
Service Hub Enterprise
$1,200
/month
STANDARD
$59
per month
Essential
$5
/month
Plus
$27
user/month
 
Service Hub Professional
$400
/month
STANDARD PRO
$158
per month
Team
$19
/month
Standard
$15
user/month
 
Service Hub Starter
$50
/month
ENTERPRISE
from $1220
per month
Professional
$49
/month
Basic
$8
user/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
8.5
Ease of Use
Ease of Use
9.0
7.6
8.6
9.2
Ease of Setup
Ease of Setup
8.3
8.1
8.2
8.8
Ease of Admin
Ease of Admin
8.3
8.1
8.3
8.8
Quality of Support
Quality of Support
8.7
9.8
8.3
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
7.8
Meets Requirements
HubSpot Service Hub
9.0
Inline Manual
8.8
Zendesk Support
8.7
Help Scout
8.5
Ease of Use
HubSpot Service Hub
9.0
Inline Manual
7.6
Zendesk Support
8.6
Help Scout
9.2
Ease of Setup
HubSpot Service Hub
8.3
Inline Manual
8.1
Zendesk Support
8.2
Help Scout
8.8
Ease of Admin
HubSpot Service Hub
8.3
Inline Manual
8.1
Zendesk Support
8.3
Help Scout
8.8
Quality of Support
HubSpot Service Hub
8.7
Inline Manual
9.8
Zendesk Support
8.3
Help Scout
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
Inline Manual
9.7
Zendesk Support
8.4
Help Scout
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Inline Manual
10.0
Zendesk Support
7.6
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.7
Searchable Articles
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.0
Community Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.3
Help Scout
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.3
Help Scout
8.1
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
Help Scout
8.2
Tickets and Tagging
HubSpot Service Hub
8.7
Inline Manual
Not enough data available
Zendesk Support
8.9
Help Scout
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Help Scout
6.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.5%
57.1%
38.1%
54.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
28.6%
45.1%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
14.3%
16.7%
6.1%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
Help Scout
Small-Business
54.7%
Mid-Market
39.2%
Enterprise
6.1%

Reviewers' Industry

 
Marketing and Advertising
19.4%
Computer Software
50.0%
Computer Software
17.5%
Computer Software
22.9%
 
Telecommunications
8.3%
Marketing and Advertising
12.5%
Information Technology and Services
15.2%
Internet
17.0%
 
Mechanical or Industrial Engineering
5.6%
Investment Management
12.5%
Internet
9.9%
Information Technology and Services
8.0%
 
Legal Services
5.6%
Health, Wellness and Fitness
12.5%
Marketing and Advertising
4.7%
Marketing and Advertising
5.9%
 
Education Management
5.6%
Financial Services
12.5%
Retail
3.5%
Real Estate
4.8%
 
Other
55.6%
Other
0.0%
Other
49.2%
Other
41.5%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Help Scout
Computer Software
22.9%
Internet
17.0%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User

Integration is very minimal, especially compared to Zendesk

 
HubSpot Service Hub
Most Helpful Favorable Review
Sarah S.
User

I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

Integration is very minimal, especially compared to Zendesk

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
Help Scout
No downloads provided
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