Compare HubSpot Service Hub, Inline Manual, Zendesk Support, and HappyFox

Pricing

 
Service Hub Enterprise
$1,200
/month
STANDARD
$59
per month
Essential
$5
/month
Mighty
$29
per staff / month
 
Service Hub Professional
$400
/month
STANDARD PRO
$158
per month
Team
$19
/month
Enterprise
$69
per staff / month
 
Service Hub Starter
$50
/month
ENTERPRISE
from $1220
per month
Professional
$49
/month
Fantastic
$49
per staff / month
 
Service Hub Free
$0
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
8.9
Ease of Use
Ease of Use
9.0
7.6
8.6
9.3
Ease of Setup
Ease of Setup
8.3
8.1
8.2
8.9
Ease of Admin
Ease of Admin
8.3
8.1
8.3
9.1
Quality of Support
Quality of Support
8.7
9.8
8.3
9.2
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
9.2
Meets Requirements
HubSpot Service Hub
9.0
Inline Manual
8.8
Zendesk Support
8.7
HappyFox
8.9
Ease of Use
HubSpot Service Hub
9.0
Inline Manual
7.6
Zendesk Support
8.6
HappyFox
9.3
Ease of Setup
HubSpot Service Hub
8.3
Inline Manual
8.1
Zendesk Support
8.2
HappyFox
8.9
Ease of Admin
HubSpot Service Hub
8.3
Inline Manual
8.1
Zendesk Support
8.3
HappyFox
9.1
Quality of Support
HubSpot Service Hub
8.7
Inline Manual
9.8
Zendesk Support
8.3
HappyFox
9.2
Ease of Doing Business With
HubSpot Service Hub
9.0
Inline Manual
9.7
Zendesk Support
8.4
HappyFox
9.3
Product Direction (% positive)
HubSpot Service Hub
10.0
Inline Manual
10.0
Zendesk Support
7.6
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Searchable Articles
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
Community Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.3
HappyFox
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
7.4
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Tickets and Tagging
HubSpot Service Hub
8.7
Inline Manual
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
Live Chat
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.3%
57.1%
38.2%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
28.6%
45.0%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
14.3%
16.8%
15.0%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%

Reviewers' Industry

 
Marketing and Advertising
16.7%
Computer Software
42.9%
Computer Software
17.2%
Information Technology and Services
14.7%
 
Telecommunications
6.7%
Marketing and Advertising
14.3%
Information Technology and Services
14.5%
Computer Software
11.0%
 
Education Management
6.7%
Investment Management
14.3%
Internet
9.4%
Higher Education
5.5%
 
Consumer Services
6.7%
Health, Wellness and Fitness
14.3%
Marketing and Advertising
4.8%
Real Estate
3.7%
 
Computer Software
6.7%
Financial Services
14.3%
Retail
3.8%
Internet
3.7%
 
Other
56.7%
Other
0.0%
Other
50.3%
Other
61.5%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Zendesk Support
Computer Software
17.2%
Information Technology and Services
14.5%
Internet
9.4%
Marketing and Advertising
4.8%
Retail
3.8%
Other
50.3%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

 
HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk Inline Manual a QuestionContact Inline ManualRequest More InformationRequest More InformationAsk HappyFox a QuestionContact HappyFox