Compare HubSpot Service Hub, Inline Manual, Zendesk Support, and Freshdesk

Pricing

 
Service Hub Free
$0
STANDARD
$59
per month
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
 
Service Hub Enterprise
$1,200
/month
STANDARD PRO
$158
per month
Team
$19
/month
Blossom
$19
/ agent / month billed annually
 
Service Hub Professional
$400
/month
ENTERPRISE
from $1220
per month
Professional
$49
/month
Garden
$35
/ agent / month billed annually
 
Service Hub Starter
$50
/month
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.8
8.7
8.5
Ease of Use
Ease of Use
9.0
7.6
8.6
8.8
Ease of Setup
Ease of Setup
8.3
8.1
8.2
8.6
Ease of Admin
Ease of Admin
8.3
8.1
8.3
8.7
Quality of Support
Quality of Support
8.7
9.8
8.3
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.6
8.7
Meets Requirements
HubSpot Service Hub
9.0
Inline Manual
8.8
Zendesk Support
8.7
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
9.0
Inline Manual
7.6
Zendesk Support
8.6
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
8.3
Inline Manual
8.1
Zendesk Support
8.2
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.3
Inline Manual
8.1
Zendesk Support
8.3
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.7
Inline Manual
9.8
Zendesk Support
8.3
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Inline Manual
9.7
Zendesk Support
8.4
Freshdesk
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Inline Manual
10.0
Zendesk Support
7.6
Freshdesk
8.7

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.3
Freshdesk
8.5
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.3
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.5
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
8.7
Inline Manual
Not enough data available
Zendesk Support
8.9
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Zendesk Support
8.6
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.5%
57.1%
38.1%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
28.6%
45.1%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.4%
14.3%
16.7%
10.9%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
19.4%
Computer Software
50.0%
Computer Software
17.5%
Information Technology and Services
20.4%
 
Telecommunications
8.3%
Marketing and Advertising
12.5%
Information Technology and Services
15.2%
Computer Software
13.9%
 
Mechanical or Industrial Engineering
5.6%
Investment Management
12.5%
Internet
9.9%
Internet
5.8%
 
Legal Services
5.6%
Health, Wellness and Fitness
12.5%
Marketing and Advertising
4.7%
Education Management
3.7%
 
Education Management
5.6%
Financial Services
12.5%
Retail
3.5%
E-Learning
3.4%
 
Other
55.6%
Other
0.0%
Other
49.2%
Other
52.9%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Higher Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
G2 User in Investment Management

They are using chrome for the authoring tool i am using safari. Not a big deal...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos providedNo videos providedNo videos provided
HubSpot Service Hub
No videos provided
Inline Manual
No videos provided
Zendesk Support
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inline Manual
No downloads provided
Zendesk Support
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk Inline Manual a QuestionContact Inline ManualRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk