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Compare HubSpot Service Hub, Inline Manual, and Help Scout

Pricing

 
Service Hub Enterprise
$1,200
/month
STANDARD
$59
per month
Basic
$8
user/month
 
Service Hub Professional
$400
/month
STANDARD PRO
$158
per month
Standard
$15
user/month
 
Service Hub Starter
$50
/month
ENTERPRISE
from $1220
per month
Plus
$27
user/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.6
8.4
Ease of Use
Ease of Use
8.9
7.5
9.2
Ease of Setup
Ease of Setup
7.9
8.0
8.8
Ease of Admin
Ease of Admin
8.1
8.3
8.8
Quality of Support
Quality of Support
8.6
9.7
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
9.7
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
10.0
7.8
Meets Requirements
HubSpot Service Hub
8.8
Inline Manual
8.6
Help Scout
8.4
Ease of Use
HubSpot Service Hub
8.9
Inline Manual
7.5
Help Scout
9.2
Ease of Setup
HubSpot Service Hub
7.9
Inline Manual
8.0
Help Scout
8.8
Ease of Admin
HubSpot Service Hub
8.1
Inline Manual
8.3
Help Scout
8.8
Quality of Support
HubSpot Service Hub
8.6
Inline Manual
9.7
Help Scout
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
Inline Manual
9.7
Help Scout
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Inline Manual
10.0
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Inline Manual
Not enough data available
Help Scout
8.7
Searchable Articles
HubSpot Service Hub
8.5
Inline Manual
Not enough data available
Help Scout
7.9
Community Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Help Scout
8.0
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Help Scout
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Help Scout
8.1
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Help Scout
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Inline Manual
Not enough data available
Help Scout
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
50.0%
55.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
33.3%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
16.7%
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Inline Manual
Small-Business
50.0%
Mid-Market
33.3%
Enterprise
16.7%
Help Scout
Small-Business
55.6%
Mid-Market
39.4%
Enterprise
4.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
42.9%
Computer Software
23.1%
 
Telecommunications
8.0%
Marketing and Advertising
14.3%
Internet
17.6%
 
Mechanical or Industrial Engineering
8.0%
Investment Management
14.3%
Information Technology and Services
7.7%
 
Legal Services
8.0%
Health, Wellness and Fitness
14.3%
Marketing and Advertising
5.5%
 
Primary/Secondary Education
4.0%
Financial Services
14.3%
Hospital & Health Care
4.9%
 
Other
44.0%
Other
0.0%
Other
41.2%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Inline Manual
Computer Software
42.9%
Marketing and Advertising
14.3%
Investment Management
14.3%
Health, Wellness and Fitness
14.3%
Financial Services
14.3%
Other
0.0%
Help Scout
Computer Software
23.1%
Internet
17.6%
Information Technology and Services
7.7%
Marketing and Advertising
5.5%
Hospital & Health Care
4.9%
Other
41.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User in Marketing and Advertising

I use this tool on most of my clients websites and my blogs as well. Very easy to use and to setup on wordpress.

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inline Manual
Most Helpful Favorable Review
G2 User in Investment Management

Very fast developing product with new and new features all the time. It helped a lot to create a best user experience for our customers, although we have a slow onboarding process.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Screenshots

 
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