Compare HubSpot Service Hub, Inbenta, and Swiftype Site Search

Pricing

 
Service Hub Enterprise
$1,200
/month
Standard
$79
per month
 
Service Hub Professional
$400
/month
Pro
$199
per month
 
Service Hub Starter
$50
/month
Enterprise
Contact Vendor
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial
Swiftype Site Search
Standard
$79per month
Pro
$199per month
Enterprise
Contact Vendor
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.2
8.7
Ease of Use
Ease of Use
9.1
8.5
8.7
Ease of Setup
Ease of Setup
8.2
9.1
8.6
Ease of Admin
Ease of Admin
8.2
8.3
9.0
Quality of Support
Quality of Support
8.7
9.4
9.0
Ease of Doing Business With
Ease of Doing Business With
8.9
9.8
9.2
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
8.5
Meets Requirements
HubSpot Service Hub
8.9
Inbenta
8.2
Swiftype Site Search
8.7
Ease of Use
HubSpot Service Hub
9.1
Inbenta
8.5
Swiftype Site Search
8.7
Ease of Setup
HubSpot Service Hub
8.2
Inbenta
9.1
Swiftype Site Search
8.6
Ease of Admin
HubSpot Service Hub
8.2
Inbenta
8.3
Swiftype Site Search
9.0
Quality of Support
HubSpot Service Hub
8.7
Inbenta
9.4
Swiftype Site Search
9.0
Ease of Doing Business With
HubSpot Service Hub
8.9
Inbenta
9.8
Swiftype Site Search
9.2
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0
Swiftype Site Search
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
25.0%
34.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
50.0%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
25.0%
18.5%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Swiftype Site Search
Small-Business
34.6%
Mid-Market
46.9%
Enterprise
18.5%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Internet
41.7%
Information Technology and Services
11.1%
 
Telecommunications
9.1%
Information Technology and Services
33.3%
Computer Software
11.1%
 
Mechanical or Industrial Engineering
6.1%
Computer Software
16.7%
Internet
10.2%
 
Legal Services
6.1%
Government Administration
8.3%
Higher Education
7.4%
 
Education Management
6.1%
Insurance
5.6%
 
Other
51.5%
Other
0.0%
Other
54.6%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Swiftype Site Search
Information Technology and Services
11.1%
Computer Software
11.1%
Internet
10.2%
Higher Education
7.4%
Insurance
5.6%
Other
54.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Computer Software

Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image) and that was a bit annoying to fix. There was ultimately a solution,...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Swiftype Site Search
Most Helpful Favorable Review
Jose d.
Administrator in Internet

The Swiftype team is incredible responsive and they helped us in every step of the Search integration. As a tech publication, we need to be able to deliver real time results and make sure users are always able to find what they are looking for. Swiftype...

Most Helpful Critical Review
G2 User in Computer Software

Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image) and that was a bit annoying to fix. There was ultimately a solution,...

Screenshots

 
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HubSpot Service Hub
Swiftype Site Search

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inbenta
No downloads provided
Swiftype Site Search
No downloads provided
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