Compare HubSpot Service Hub, Inbenta, and Information Builders WebFOCUS

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial
Information Builders WebFOCUS
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.2
8.7
Ease of Use
Ease of Use
9.1
8.5
7.6
Ease of Setup
Ease of Setup
8.2
9.1
7.2
Ease of Admin
Ease of Admin
8.2
8.3
7.4
Quality of Support
Quality of Support
8.7
9.4
8.7
Ease of Doing Business With
Ease of Doing Business With
8.9
9.8
8.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
9.1
Meets Requirements
HubSpot Service Hub
8.9
Inbenta
8.2
Information Builders WebFOCUS
8.7
Ease of Use
HubSpot Service Hub
9.1
Inbenta
8.5
Information Builders WebFOCUS
7.6
Ease of Setup
HubSpot Service Hub
8.2
Inbenta
9.1
Information Builders WebFOCUS
7.2
Ease of Admin
HubSpot Service Hub
8.2
Inbenta
8.3
Information Builders WebFOCUS
7.4
Quality of Support
HubSpot Service Hub
8.7
Inbenta
9.4
Information Builders WebFOCUS
8.7
Ease of Doing Business With
HubSpot Service Hub
8.9
Inbenta
9.8
Information Builders WebFOCUS
8.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0
Information Builders WebFOCUS
9.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
25.0%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
50.0%
31.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
25.0%
63.5%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Information Builders WebFOCUS
Small-Business
4.8%
Mid-Market
31.7%
Enterprise
63.5%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Internet
41.7%
Higher Education
10.1%
 
Telecommunications
9.1%
Information Technology and Services
33.3%
Financial Services
9.2%
 
Mechanical or Industrial Engineering
6.1%
Computer Software
16.7%
Information Technology and Services
8.4%
 
Legal Services
6.1%
Government Administration
8.3%
Hospital & Health Care
7.6%
 
Education Management
6.1%
Government Administration
6.7%
 
Other
51.5%
Other
0.0%
Other
58.0%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Information Builders WebFOCUS
Higher Education
10.1%
Financial Services
9.2%
Information Technology and Services
8.4%
Hospital & Health Care
7.6%
Government Administration
6.7%
Other
58.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 User

Data visualization, analytics, cleansing

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Information Builders WebFOCUS
Most Helpful Favorable Review
G2 User

Data visualization, analytics, cleansing

Most Helpful Critical Review
G2 User in Internet

Tools look and feel is a bit out outdated as compared to the other light weight software out in the market. Customer support really depends on who you get. Definitely not plug and play and not for you typically analyst.

Screenshots

 
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HubSpot Service Hub
Information Builders WebFOCUS

Videos

 No videos providedNo videos provided

The Data-Driven Business

HubSpot Service Hub
No videos provided
Inbenta
No videos provided
Information Builders WebFOCUS

The Data-Driven Business

Downloads

HubSpot Service Hub
No downloads provided
Inbenta
No downloads provided
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