Compare HubSpot Service Hub, Inbenta, and Google Enterprise Search

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial
Google Enterprise Search
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.2
8.8
Ease of Use
Ease of Use
9.1
8.5
8.7
Ease of Setup
Ease of Setup
8.2
9.1
7.0
Ease of Admin
Ease of Admin
8.2
8.3
7.3
Quality of Support
Quality of Support
8.7
9.4
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
9.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
7.8
Meets Requirements
HubSpot Service Hub
8.9
Inbenta
8.2
Google Enterprise Search
8.8
Ease of Use
HubSpot Service Hub
9.1
Inbenta
8.5
Google Enterprise Search
8.7
Ease of Setup
HubSpot Service Hub
8.2
Inbenta
9.1
Google Enterprise Search
7.0
Ease of Admin
HubSpot Service Hub
8.2
Inbenta
8.3
Google Enterprise Search
7.3
Quality of Support
HubSpot Service Hub
8.7
Inbenta
9.4
Google Enterprise Search
8.0
Ease of Doing Business With
HubSpot Service Hub
8.9
Inbenta
9.8
Google Enterprise Search
Not enough data available
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0
Google Enterprise Search
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
25.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
50.0%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
25.0%
46.2%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Google Enterprise Search
Small-Business
38.5%
Mid-Market
15.4%
Enterprise
46.2%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Internet
41.7%
Information Technology and Services
30.0%
 
Telecommunications
9.1%
Information Technology and Services
33.3%
Telecommunications
10.0%
 
Mechanical or Industrial Engineering
6.1%
Computer Software
16.7%
Management Consulting
10.0%
 
Legal Services
6.1%
Government Administration
8.3%
Consumer Services
10.0%
 
Education Management
6.1%
Research
5.0%
 
Other
51.5%
Other
0.0%
Other
35.0%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Google Enterprise Search
Information Technology and Services
30.0%
Telecommunications
10.0%
Management Consulting
10.0%
Consumer Services
10.0%
Research
5.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

G2 User in Information Technology and Services

Best search algorithm in the market. Results are displayed in a user-friendly manner. Accuracy of search results and context matching is quite good.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

While the Enterprise search is great, it is definitely not on par with Google.com search results. There are several times when the results were not relevant or were not up to the mark. I expected it to perform better. Not sure, if this was the way it...

 
HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Google Enterprise Search
Most Helpful Favorable Review
G2 User in Information Technology and Services

Best search algorithm in the market. Results are displayed in a user-friendly manner. Accuracy of search results and context matching is quite good.

Most Helpful Critical Review
G2 User

While the Enterprise search is great, it is definitely not on par with Google.com search results. There are several times when the results were not relevant or were not up to the mark. I expected it to perform better. Not sure, if this was the way it...

Screenshots

 
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No screenshots provided
HubSpot Service Hub
Google Enterprise Search
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inbenta
No downloads provided
Google Enterprise Search
No downloads provided
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