Compare HubSpot Service Hub, Inbenta, and Coveo

Pricing

 
Service Hub Enterprise
$1,200
/month
Coveo for Sitecore
Contact us
 
Service Hub Professional
$400
/month
Coveo for Salesforce
Contact us
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial
Coveo
Coveo for Sitecore
Contact us
Coveo for Salesforce
Contact us
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.2
7.8
Ease of Use
Ease of Use
9.0
8.5
7.9
Ease of Setup
Ease of Setup
8.3
9.1
6.4
Ease of Admin
Ease of Admin
8.3
8.3
8.1
Quality of Support
Quality of Support
8.7
9.4
8.3
Ease of Doing Business With
Ease of Doing Business With
9.0
9.8
7.7
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
5.1
Meets Requirements
HubSpot Service Hub
9.0
Inbenta
8.2
Coveo
7.8
Ease of Use
HubSpot Service Hub
9.0
Inbenta
8.5
Coveo
7.9
Ease of Setup
HubSpot Service Hub
8.3
Inbenta
9.1
Coveo
6.4
Ease of Admin
HubSpot Service Hub
8.3
Inbenta
8.3
Coveo
8.1
Quality of Support
HubSpot Service Hub
8.7
Inbenta
9.4
Coveo
8.3
Ease of Doing Business With
HubSpot Service Hub
9.0
Inbenta
9.8
Coveo
7.7
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0
Coveo
5.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.3%
25.0%
23.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
50.0%
15.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.3%
25.0%
61.5%
HubSpot Service Hub
Small-Business
63.3%
Mid-Market
33.3%
Enterprise
3.3%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%
Coveo
Small-Business
23.1%
Mid-Market
15.4%
Enterprise
61.5%

Reviewers' Industry

 
Marketing and Advertising
16.7%
Internet
41.7%
Computer Software
23.1%
 
Telecommunications
6.7%
Information Technology and Services
33.3%
Insurance
15.4%
 
Education Management
6.7%
Computer Software
16.7%
Sports
7.7%
 
Consumer Services
6.7%
Government Administration
8.3%
Non-Profit Organization Management
7.7%
 
Computer Software
6.7%
Information Technology and Services
7.7%
 
Other
56.7%
Other
0.0%
Other
38.5%
HubSpot Service Hub
Marketing and Advertising
16.7%
Telecommunications
6.7%
Education Management
6.7%
Consumer Services
6.7%
Computer Software
6.7%
Other
56.7%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%
Coveo
Computer Software
23.1%
Insurance
15.4%
Sports
7.7%
Non-Profit Organization Management
7.7%
Information Technology and Services
7.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

G2 User

Ease of use, all are com for table using the service

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

 
HubSpot Service Hub
Most Helpful Favorable Review
Tammy B.
Consultant in Legal Services

I like the Knowledge that they offer from building the website from scratch. I like that they have good insight and letting me know what is available and recommendations for the domain names to track the most attention. I like how they can take a small idea...

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Faruk A.
Administrator in Government Administration

There's nothing to dislike in the system from the perspective of our organisation. It's always a balance of cost and opportunity when it comes to using a given technology. From a not-for-profit perspective, the value this service provides is really impressive.

Coveo
Most Helpful Favorable Review
G2 User

Ease of use, all are com for table using the service

Most Helpful Critical Review
G2 User in Consumer Electronics

It tries too hard. You can probably do without it.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inbenta
No downloads provided
Coveo
No downloads provided
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