Compare HubSpot Service Hub vs Inbenta

See this
comparison of HubSpot Service Hub vs. Inbenta
based on data from user reviews. HubSpot Service Hub rates 4.3/5 stars with 26 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.2
Ease of Use
Ease of Use
9.1
8.5
Ease of Setup
Ease of Setup
8.2
9.1
Ease of Admin
Ease of Admin
8.2
8.3
Quality of Support
Quality of Support
8.7
9.4
Ease of Doing Business With
Ease of Doing Business With
8.9
9.8
Product Direction (% positive)
Product Direction (% positive)
10.0
9.0
Meets Requirements
HubSpot Service Hub
8.9
Inbenta
8.2
Ease of Use
HubSpot Service Hub
9.1
Inbenta
8.5
Ease of Setup
HubSpot Service Hub
8.2
Inbenta
9.1
Ease of Admin
HubSpot Service Hub
8.2
Inbenta
8.3
Quality of Support
HubSpot Service Hub
8.7
Inbenta
9.4
Ease of Doing Business With
HubSpot Service Hub
8.9
Inbenta
9.8
Product Direction (% positive)
HubSpot Service Hub
10.0
Inbenta
9.0

Features

Ticket and Case Management
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Ticket response user experience
HubSpot Service Hub
9.2
Inbenta
Not enough data available
Workflow
HubSpot Service Hub
8.5
Inbenta
Not enough data available
Response Automation
HubSpot Service Hub
8.5
Inbenta
Not enough data available
SLA Management
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
6.9
Inbenta
Not enough data available
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.2
Inbenta
Not enough data available
Searchable Articles
HubSpot Service Hub
8.3
Inbenta
Not enough data available
Community Forums
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Forum to Reponse
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Live Chat
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Email to Case
HubSpot Service Hub
9.3
Inbenta
Not enough data available
Chat/Live Support
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Social Integration
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Call Scripting
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Knowledge Base
HubSpot Service Hub
7.4
Inbenta
Not enough data available
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Q&A
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Reporting
HubSpot Service Hub
9.0
Inbenta
Not enough data available
Dashboards
HubSpot Service Hub
8.5
Inbenta
Not enough data available
Platform
Mobile User Support
HubSpot Service Hub
7.3
Inbenta
Not enough data available
ITIL Compliance
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Internationalization
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Performance & Reliability
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available
Integration APIs
HubSpot Service Hub
Not enough data available
Inbenta
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
65.4%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.8%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.8%
25.0%
HubSpot Service Hub
Small-Business
65.4%
Mid-Market
30.8%
Enterprise
3.8%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Marketing and Advertising
21.2%
Internet
41.7%
 
Telecommunications
9.1%
Information Technology and Services
33.3%
 
Mechanical or Industrial Engineering
6.1%
Computer Software
16.7%
 
Legal Services
6.1%
Government Administration
8.3%
 
Education Management
6.1%
 
Other
51.5%
Other
0.0%
HubSpot Service Hub
Marketing and Advertising
21.2%
Telecommunications
9.1%
Mechanical or Industrial Engineering
6.1%
Legal Services
6.1%
Education Management
6.1%
Other
51.5%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Inbenta
Most Helpful Favorable Review
Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Inbenta
No downloads provided
Ask Service Hub a QuestionContact Service HubAsk Inbenta a QuestionContact Inbenta