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Compare HubSpot Service Hub vs Help Scout
See this
comparison of HubSpot Service Hub vs. Help Scout
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Help Scout rates 4.3/5 stars with 149 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
Basic
$8
user/month
 
Service Hub Professional
$400
/month
Standard
$15
user/month
 
Service Hub Starter
$50
/month
Plus
$27
user/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
Ease of Use
Ease of Use
8.9
9.2
Ease of Setup
Ease of Setup
7.9
8.8
Ease of Admin
Ease of Admin
8.1
8.8
Quality of Support
Quality of Support
8.6
8.8
Ease of Doing Business With
Ease of Doing Business With
9.0
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
7.8
Meets Requirements
HubSpot Service Hub
8.8
Help Scout
8.5
Ease of Use
HubSpot Service Hub
8.9
Help Scout
9.2
Ease of Setup
HubSpot Service Hub
7.9
Help Scout
8.8
Ease of Admin
HubSpot Service Hub
8.1
Help Scout
8.8
Quality of Support
HubSpot Service Hub
8.6
Help Scout
8.8
Ease of Doing Business With
HubSpot Service Hub
9.0
Help Scout
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Help Scout
7.8

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Help Scout
8.3
Response Automation
HubSpot Service Hub
9.0
Help Scout
8.4
SLA Management
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Attachments/Screencasts
HubSpot Service Hub
7.0
Help Scout
8.5
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Help Scout
8.8
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Help Scout
9.1
Ticket response user experience
HubSpot Service Hub
Not enough data available
Help Scout
9.3
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Help Scout
8.7
Searchable Articles
HubSpot Service Hub
8.5
Help Scout
7.9
Community Forums
HubSpot Service Hub
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Help Scout
8.0
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Help Scout
8.8
Forum to Reponse
HubSpot Service Hub
Not enough data available
Help Scout
8.1
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Help Scout
8.7
Live Chat
HubSpot Service Hub
Not enough data available
Help Scout
6.5
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Help Scout
9.0
Email to Case
HubSpot Service Hub
9.0
Help Scout
9.2
Chat/Live Support
HubSpot Service Hub
Not enough data available
Help Scout
6.9
Social Integration
HubSpot Service Hub
Not enough data available
Help Scout
8.0
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Help Scout
7.7
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Call Scripting
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Knowledge Base
HubSpot Service Hub
8.0
Help Scout
8.4
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Help Scout
9.2
Q&A
HubSpot Service Hub
Not enough data available
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Reporting
HubSpot Service Hub
8.7
Help Scout
8.1
Dashboards
HubSpot Service Hub
9.0
Help Scout
8.3
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Mobile User Support
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Customization
HubSpot Service Hub
Not enough data available
Help Scout
7.6
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Help Scout
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Help Scout
8.2
Performance & Reliability
HubSpot Service Hub
Not enough data available
Help Scout
9.4
Integration APIs
HubSpot Service Hub
Not enough data available
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
4.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Computer Software
23.0%
 
Telecommunications
8.0%
Internet
17.5%
 
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
7.7%
 
Legal Services
8.0%
Marketing and Advertising
6.0%
 
Primary/Secondary Education
4.0%
Hospital & Health Care
4.9%
 
Other
44.0%
Other
41.0%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 User

- Hundreds of bugs never get fixed. Bad support

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

Facilidad de acceso a la información y filtros

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

- Hundreds of bugs never get fixed. Bad support

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
HubSpot Service Hub
No downloads provided
Help Scout
No downloads provided
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