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Compare HubSpot Service Hub vs Freshdesk
See this
comparison of HubSpot Service Hub vs. Freshdesk
based on data from user reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Freshdesk rates 4.4/5 stars with 2,087 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Starter
$50
/month
Sprout
Free
for UNLIMITED agents
 
Service Hub Free
$0
Blossom
$19
/ agent / month billed annually
 
Service Hub Enterprise
$1,200
/month
Garden
$35
/ agent / month billed annually
 
Service Hub Professional
$400
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
HubSpot Service Hub
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.5
Ease of Use
Ease of Use
8.9
8.8
Ease of Setup
Ease of Setup
7.9
8.6
Ease of Admin
Ease of Admin
8.1
8.7
Quality of Support
Quality of Support
8.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.0
8.9
Product Direction (% positive)
Product Direction (% positive)
10.0
8.6
Meets Requirements
HubSpot Service Hub
8.8
Freshdesk
8.5
Ease of Use
HubSpot Service Hub
8.9
Freshdesk
8.8
Ease of Setup
HubSpot Service Hub
7.9
Freshdesk
8.6
Ease of Admin
HubSpot Service Hub
8.1
Freshdesk
8.7
Quality of Support
HubSpot Service Hub
8.6
Freshdesk
8.9
Ease of Doing Business With
HubSpot Service Hub
9.0
Freshdesk
8.9
Product Direction (% positive)
HubSpot Service Hub
10.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HubSpot Service Hub
8.7
Freshdesk
8.4
Response Automation
HubSpot Service Hub
9.0
Freshdesk
8.5
SLA Management
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
HubSpot Service Hub
7.0
Freshdesk
8.4
Ticket Collaboration
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Ticket creation user experience
HubSpot Service Hub
Not enough data available
Freshdesk
8.9
Ticket response user experience
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Knowledge Share
Knowledge Base
HubSpot Service Hub
8.3
Freshdesk
8.8
Searchable Articles
HubSpot Service Hub
8.5
Freshdesk
8.6
Community Forums
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
HubSpot Service Hub
Not enough data available
Freshdesk
7.2
Forum to Reponse
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Tickets and Tagging
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Live Chat
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Email to Case
HubSpot Service Hub
9.0
Freshdesk
9.0
Chat/Live Support
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Social Integration
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Customer and Contacts Database
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
Products and Version Tracking
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Call Scripting
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Knowledge Base
HubSpot Service Hub
8.0
Freshdesk
8.5
Ideas/Feedback
HubSpot Service Hub
Not enough data available
Freshdesk
8.4
Q&A
HubSpot Service Hub
Not enough data available
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
HubSpot Service Hub
Not enough data available
Freshdesk
8.2
Reporting
HubSpot Service Hub
8.7
Freshdesk
7.8
Dashboards
HubSpot Service Hub
9.0
Freshdesk
8.2
Platform
ITIL Compliance
HubSpot Service Hub
Not enough data available
Freshdesk
8.3
Mobile User Support
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Customization
HubSpot Service Hub
Not enough data available
Freshdesk
8.0
User, Role, and Access Management
HubSpot Service Hub
Not enough data available
Freshdesk
8.5
Internationalization
HubSpot Service Hub
Not enough data available
Freshdesk
8.1
Performance & Reliability
HubSpot Service Hub
Not enough data available
Freshdesk
8.8
Integration APIs
HubSpot Service Hub
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.1%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.6%
10.9%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Marketing and Advertising
28.0%
Information Technology and Services
20.4%
 
Telecommunications
8.0%
Computer Software
13.9%
 
Mechanical or Industrial Engineering
8.0%
Internet
5.9%
 
Legal Services
8.0%
Education Management
3.7%
 
Primary/Secondary Education
4.0%
E-Learning
3.4%
 
Other
44.0%
Other
52.6%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
HubSpot Service Hub
No videos provided
Freshdesk
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