# Dynamics 365 Customer Service vs HubSpot Service Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Service Hub excels in user experience, with many users praising its intuitive interface and seamless integration with other HubSpot products. One user noted, "It was extremely useful for our organization and offered strong reporting functionality," highlighting how the platform feels cohesive and easy to navigate.
- **Users say** that Dynamics 365 Customer Service offers robust AI capabilities that enhance case handling. Reviewers appreciate how it "brings AI into everyday workflows," making support processes quicker and more efficient, which is particularly beneficial for teams managing multiple customer interactions.
- **According to verified reviews** , HubSpot Service Hub stands out for its straightforward ticketing system. Users find that "ticketing is very easy" and helps resolve issues quickly, making it a preferred choice for small businesses looking for simplicity and effectiveness in customer support.
- **Reviewers mention** that Dynamics 365 Customer Service provides strong workflow management features, allowing users to track cases and manage support tasks effectively. One user highlighted the platform's ability to integrate with tools like Teams and Outlook, which enhances collaboration across different communication channels.
- **G2 reviewers indicate** that while both platforms have similar star ratings, HubSpot Service Hub's higher G2 Score reflects greater overall satisfaction among users. The recent influx of reviews for HubSpot suggests that it is currently resonating well with users, particularly in the small business segment.
- **Users report** that Dynamics 365 Customer Service has a strong focus on customization, with many appreciating its flexibility in adapting to specific business needs. One user noted the ease of managing customer interactions across various platforms, which is a significant advantage for organizations with diverse support channels.



| | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 32 | 2,917 | 
| **Largest Market Segment** | Mid-Market (53.6% of reviews) | Small-Business (59.6% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 Per Month | 

---
## Top Pros & Cons

### Dynamics 365 Customer Service

Pros:
- Automation (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)

### HubSpot Service Hub

Pros:
- Ease of Use (325 reviews)
- Features (214 reviews)

Cons:
- Missing Features (117 reviews)
- Limited Customization (93 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
  | **Meets Requirements** | 8.5 (20 reviews) | 8.5 (2145 reviews) | 
  | **Ease of Use** | 7.9 (20 reviews) | 8.6 (2338 reviews) | 
  | **Ease of Setup** | 7.4 (9 reviews) | 8.3 (1347 reviews) | 
  | **Ease of Admin** | 7.7 (8 reviews) | 8.5 (921 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 8.8 (1968 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (6 reviews) | 8.8 (909 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 8.7 (2011 reviews) | 

---
## Pricing

### Dynamics 365 Customer Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### HubSpot Service Hub

#### Entry-Level Pricing

Plan: Service Hub Free

Price: $0.00 Per Month

Description: For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free.

Key Features:
- Ticketing
- Custom support form fields
- Live chat

[Browse all 4 editions](https://www.g2.com/products/hubspot-service-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.5/10 | 13 |
| **HubSpot Service Hub** | 8.0/10 | 1151 |

#### Ticket and Case Management

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Ticket creation user experience** | 8.2 (10 reviews) ✓ Verified | 8.5 (774 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.3 (10 reviews) ✓ Verified | 8.4 (775 reviews) ✓ Verified | 
| **Workflow** | 8.8 (10 reviews) ✓ Verified | 8.4 (792 reviews) ✓ Verified | 
| **Response Automation** | 8.9 (9 reviews) ✓ Verified | 8.3 (710 reviews) ✓ Verified | 
| **SLA Management** | 8.7 (9 reviews) ✓ Verified | 7.8 (482 reviews) | 
| **Attachments/Screencasts** | 8.2 (10 reviews) | 8.2 (708 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (9 reviews) ✓ Verified | 8.4 (723 reviews) | 
| **Customer and Contacts Database** | 8.5 (10 reviews) ✓ Verified | 8.7 (749 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (98 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (98 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (89 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (91 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (91 reviews) | 

#### Communication Channels

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Customer Portal** | 8.3 (10 reviews) ✓ Verified | 8.1 (505 reviews) | 
| **Email to Case** | 8.7 (10 reviews) | 8.5 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (9 reviews) ✓ Verified | 8.3 (642 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (10 reviews) | 7.8 (447 reviews) | 
| **Voice** | 8.5 (10 reviews) ✓ Verified | 7.7 (465 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Mobile User Support** | 8.3 (6 reviews) | 7.3 (513 reviews) | 
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.1 (624 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (7 reviews) ✓ Verified | 8.4 (670 reviews) ✓ Verified | 
| **Integration** | 8.3 (7 reviews) ✓ Verified | 8.3 (632 reviews) ✓ Verified | 
| **Reporting** | 8.5 (9 reviews) ✓ Verified | 8.3 (730 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (9 reviews) ✓ Verified | 8.5 (744 reviews) ✓ Verified | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | 7.9/10 | 1025 |

#### Customer Information

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.4 (610 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.6 (743 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (789 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.0 (484 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.3 (607 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.3 (593 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.5 (751 reviews) ✓ Verified | 

#### Predictions

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.5 (457 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.8 (480 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.2 (559 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (408 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.5 (863 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 8.2 (711 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.4 (745 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.6 (816 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (867 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.2 (667 reviews) | 
| **Scalability** | Not enough data | 8.5 (789 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.8 (749 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.7 (859 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.8 (843 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (118 reviews) | 

#### Agentic AI - Customer Success

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (92 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (92 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (93 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (92 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (92 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | 8.3/10 | 568 |

#### Productivity Tools

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Notes** | Not enough data | 8.7 (504 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (454 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (497 reviews) | 
| **Workflows** | Not enough data | 8.6 (510 reviews) | 
| **Templates** | Not enough data | 8.6 (500 reviews) | 
| **Integrations** | Not enough data | 8.4 (483 reviews) | 
| **Tagging System** | Not enough data | 8.4 (461 reviews) | 

#### Analytics

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Trends** | Not enough data | 8.0 (384 reviews) | 
| **Performance Tracking** | Not enough data | 8.4 (447 reviews) | 
| **Email Tracking** | Not enough data | 8.7 (496 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (58 reviews) | 
| **Decision Making** | Not enough data | 7.4 (58 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | 8.7/10 | 19 |

#### Responses

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 9.1 (16 reviews) | 
| **Route To Human** | Not enough data | 8.6 (16 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.0 (16 reviews) | 

#### Automation - AI Agents

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.5 (16 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.5 (16 reviews) | 
| **Lead Generation** | Not enough data | 8.6 (16 reviews) | 
| **Document Processing** | Not enough data | 8.5 (16 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (16 reviews) | 

#### Platform

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.1 (16 reviews) | 
| **Integration** | Not enough data | 8.8 (16 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.8 (16 reviews) | 

#### Autonomy -  AI Agents

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Responses** | Not enough data | 8.5 (16 reviews) | 
| **Task Execution** | Not enough data | 8.3 (16 reviews) | 
| **Problem Solving** | Not enough data | 8.5 (16 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (17 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | 8.0/10 | 932 |

#### Conversational Platform

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (804 reviews) | 
| **Omnichannel** | Not enough data | 8.0 (608 reviews) | 
| **Contextual Engagement** | Not enough data | 8.1 (354 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (548 reviews) | 

#### Support Automation

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (634 reviews) | 
| **Seamless Escalation** | Not enough data | 8.1 (396 reviews) | 
| **Transcripts** | Not enough data | 8.2 (609 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (566 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (261 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | 8.4/10 | 885 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (140 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (138 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (424 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (422 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (388 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.6 (337 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (265 reviews) | 

####  Internal Use

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Customization ** | 8.9 (6 reviews) ✓ Verified | 8.1 (624 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (380 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.4 (340 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (421 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (412 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (399 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | 8.4/10 | 17 |
| **HubSpot Service Hub** | 8.3/10 | 746 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (186 reviews) | 

#### Self-Service Experience

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Knowledge Base** | 8.9 (15 reviews) | 8.6 (655 reviews) | 
| **Searchable Articles** | 8.2 (13 reviews) | 8.6 (628 reviews) | 
| **Community Forums** | 8.1 (12 reviews) | 7.7 (86 reviews) | 
| **Mobile Optimization** | 7.8 (6 reviews) | 7.9 (416 reviews) | 
| **Personalization** | 7.8 (6 reviews) | 8.3 (451 reviews) | 

#### Self-Service Platform

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Branding** | 8.9 (6 reviews) | 8.3 (437 reviews) | 
| **Automation** | 9.4 (6 reviews) | 8.5 (454 reviews) | 
| **Artificial Intelligence** | 8.3 (7 reviews) | 7.7 (360 reviews) | 
| **Integrations** | 8.6 (6 reviews) | 8.3 (429 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (32 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (32 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (31 reviews) | 
| **Decision Making** | Not enough data | 8.5 (31 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | 7.6/10 | 86 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (86 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (86 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | 8.5/10 | 345 |

#### Generative AI

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (80 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (81 reviews) | 

#### Survey Management

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.6 (213 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.6 (260 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.7 (278 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.6 (263 reviews) ✓ Verified | 

#### Process Management

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.5 (246 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.6 (256 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.6 (255 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.6 (255 reviews) | 

#### System Management

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Security** | Not enough data | 8.9 (252 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.8 (243 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Customer Service** | N/A | N/A |
| **HubSpot Service Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


**Unique to HubSpot Service Hub (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Success Software](https://www.g2.com/categories/customer-success), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Customer Service | HubSpot Service Hub | 
|---|---|---|
| **Small-Business** | 14.3% | 59.6% | 
| **Mid-Market** | 53.6% | 37.1% | 
| **Enterprise** | 32.1% | 3.3% | 

### By Industry

#### Dynamics 365 Customer Service

- **Information Technology and Services:** 14.8%
- **Telecommunications:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 7.4%
- **Accounting:** 3.7%
- **Consumer Electronics:** 3.7%
- **Consumer Services:** 3.7%
- **Financial Services:** 3.7%
- **Fine Art:** 3.7%
- **Food Production:** 3.7%
- **Other:** 33.3%

#### HubSpot Service Hub

- **Computer Software:** 19.4%
- **Information Technology and Services:** 10.7%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 4.5%
- **Education Management:** 3.4%
- **Real Estate:** 3.0%
- **Health, Wellness and Fitness:** 2.7%
- **Consumer Services:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Accounting:** 1.9%
- **Other:** 44.4%

---
## Alternatives

### Alternatives to Dynamics 365 Customer Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7001 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (483 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7794 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)

### Alternatives to HubSpot Service Hub

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7001 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2500 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (565 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7794 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (483 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1908 reviews)

---
## Top Discussions

### Dynamics 365 Customer Service

No discussions available for this product.

### HubSpot Service Hub

- Title: [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** " Tim's Web Worx: HubSpot Service Hub Review

As a proud HubSpot Solutions Partner, Tim's Web Worx has had the privilege of integrating HubSpot's powerful..."
- Title: [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) — 2 comments, 1 upvote
  > **Top comment:** "HubSpot Service Hub is an AI-powered tool for managing customer interactions and resolving issues, suitable for businesses of all sizes."
- Title: [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) — 2 comments
  > **Top comment:** "Huspot is a multi-tool CRM that includes tools for sales, marketing, support, and a CMS. We use Hubspot for the CRM, marketing tools like forms, landing..."
- Title: [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) — 2 comments
  > **Top comment:** "I have no idea. I don't know what G2 is either. It's very confusing. "
- Title: [How to customise the website](https://www.g2.com/discussions/24540-how-to-customise-the-website) — 2 comments, 1 upvote
  > **Top comment:** "Eduardo,
Its not entirely clear to me what you are hoping to customize? We have been able to do quite a bit with ours for the Knowledge Base. Here's a link..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-customer-service-vs-hubspot-service-hub)