# HubSpot Sales Hub vs Reply Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Sales Hub excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Reply. Users appreciate its robust features, such as the ability to create and manage a comprehensive database of clients and deals, which enhances their workflow and productivity.
- **Users say** that Reply shines in its customer support, with many highlighting the responsiveness of the customer experience team. Reviewers have noted that the team is quick to implement feedback, making it a strong choice for those who prioritize support in their software selection.
- **According to verified reviews** , HubSpot Sales Hub offers a more intuitive user interface, which is frequently praised for its ease of use. Users have mentioned that the platform allows for seamless integration with various email providers, making it easier to manage outreach and communication.
- **Reviewers mention** that while Reply is noted for its intuitive capabilities, it lacks the extensive feature set that HubSpot Sales Hub provides. Users have expressed that HubSpot's AI assistant offers valuable insights that significantly aid in their daily tasks, a feature that is less emphasized in Reply.
- **Users highlight** that HubSpot Sales Hub's implementation process is quick and efficient, with many recent users appreciating the intuitive onboarding wizard. This contrasts with some feedback on Reply, where users have indicated that while it runs smoothly, it may not offer the same level of comprehensive features for managing sales processes.
- **G2 reviewers note** that while both platforms cater to small businesses, HubSpot Sales Hub has a broader market presence and a larger user base, which contributes to its higher overall ratings. Users have expressed satisfaction with the ability to create custom dashboards and share insights with their teams, enhancing collaboration and decision-making.



| | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 13,805 | 1,542 | 
| **Largest Market Segment** | Small-Business (60.9% of reviews) | Small-Business (80.7% of reviews) | 
| **Entry Level Price** | $0.00 | Free | 

---
## Top Pros & Cons

### HubSpot Sales Hub

Pros:
- Ease of Use (1216 reviews)
- Features (702 reviews)

Cons:
- Missing Features (435 reviews)
- Limited Features (409 reviews)

### Reply

Pros:
- Ease of Use (77 reviews)
- Automation (59 reviews)

Cons:
- Learning Curve (26 reviews)
- Learning Difficulty (21 reviews)

---
## Ratings Comparison
| Rating | HubSpot Sales Hub | Reply | 
|---|---|---|
  | **Meets Requirements** | 8.6 (10017 reviews) | 9.0 (1171 reviews) | 
  | **Ease of Use** | 8.7 (10908 reviews) | 8.9 (1199 reviews) | 
  | **Ease of Setup** | 8.4 (4864 reviews) | 8.7 (607 reviews) | 
  | **Ease of Admin** | 8.6 (3159 reviews) | 8.8 (430 reviews) | 
  | **Quality of Support** | 8.6 (9021 reviews) | 9.3 (1160 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (3111 reviews) | 9.2 (430 reviews) | 
  | **Product Direction (% positive)** | 8.7 (9571 reviews) | 9.1 (1108 reviews) | 

---
## Pricing

### HubSpot Sales Hub

#### Entry-Level Pricing

Plan: Free HubSpot CRM

Price: $0.00

Description: A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.

Key Features:
- Contact management
- Contact website activity
- Companies

[Browse all 4 editions](https://www.g2.com/products/hubspot-sales-hub/pricing)

#### Free Trial

Yes

### Reply

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Discover Reply.io and take it for a spin 

Key Features:
- AI Sequence generator 
- 200 B2B data search credits 
- Jason AI

[Browse all 5 editions](https://www.g2.com/products/reply/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 7582 |
| **Reply** | N/A | N/A |

#### Sales Force Automation

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Contact & Account Management** | 8.7 (6152 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (6028 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.6 (6184 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.8 (4202 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.5 (5093 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.8 (3262 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.8 (3171 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.2 (2467 reviews) | Not enough data | 

#### Marketing Automation

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Email Marketing** | 8.7 (5417 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.5 (5063 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.7 (5253 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 8.1 (4451 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Case Management** | 8.3 (3634 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (2466 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (3304 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (3281 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (3511 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Reporting** | 8.2 (5839 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (6152 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.0 (4299 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Social Collaboration Features** | 8.0 (3813 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 8.1 (2462 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (4131 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Customization** | 8.1 (2954 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (2592 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.5 (2988 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.1 (2283 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.5 (1976 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 8.0 (2583 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.6 (3018 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.0 (1669 reviews) | Not enough data | 

#### Integration

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (2269 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.2 (2394 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.2 (2243 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **AI Text Generation** | 7.4 (685 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (219 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (213 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (220 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (214 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (217 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (215 reviews) | Not enough data | 
| **Decision Making** | 7.2 (214 reviews) | Not enough data | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Reply** | 8.6/10 | 73 |

#### Data Availability

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Contact Data Availability** | Not enough data | 8.2 (60 reviews) | 
| **Company Data Availability** | Not enough data | 8.1 (61 reviews) | 
| **Industry Research Availability** | Not enough data | 7.9 (56 reviews) | 
| **Technographic Data Availability** | Not enough data | 7.6 (27 reviews) | 

#### Data Accuracy

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Contact Data Accuracy** | Not enough data | 8.2 (57 reviews) | 
| **Company Data Accuracy** | Not enough data | 8.3 (55 reviews) | 
| **Technographic Data Accuracy** | Not enough data | 8.2 (27 reviews) | 

#### Agentic AI - Sales Intelligence

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Platform

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Internationalization** | Not enough data | 8.9 (61 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.1 (64 reviews) | 
| **Performance and Reliability** | Not enough data | 9.2 (65 reviews) | 
| **Reporting/Dashboards** | Not enough data | 9.3 (65 reviews) | 
| **Mobile User Support** | Not enough data | 8.4 (58 reviews) | 
| **APIs** | Not enough data | 8.6 (60 reviews) | 

#### Features

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Lead Builder** | Not enough data | 8.7 (58 reviews) | 
| **Integration to CRM/Marketing Automation** | Not enough data | 8.9 (59 reviews) | 
| **Data Cleaning/Enrichment** | Not enough data | 8.5 (56 reviews) | 
| **Data Segmentation/Filtering** | Not enough data | 8.9 (55 reviews) | 
| **Search** | Not enough data | 8.9 (59 reviews) | 
| **News/People Alerts** | Not enough data | 8.1 (53 reviews) | 
| **Connections** | Not enough data | 8.4 (52 reviews) | 
| **Reporting** | Not enough data | 9.2 (55 reviews) | 
| **Messaging** | Not enough data | 9.4 (56 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Reply** | N/A | N/A |

#### Lead Generation

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 837 |
| **Reply** | 8.2/10 | 75 |

#### Lead Facilitation

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (526 reviews) | 8.1 (73 reviews) | 
| **Lead Qualification** | 8.6 (623 reviews) | 8.3 (69 reviews) | 
| **Lead Follow-up** | 8.9 (651 reviews) | 9.4 (69 reviews) | 
| **Meeting Scheduling ** | 8.9 (658 reviews) | 8.5 (66 reviews) | 

#### Organization

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.9 (679 reviews) | 8.4 (67 reviews) | 
| **Data Entry** | 8.8 (666 reviews) | 8.8 (68 reviews) | 
| **Integrations / APIs** | 8.6 (603 reviews) | 8.7 (68 reviews) | 

#### Performance Analysis

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Coaching ** | 8.3 (556 reviews) | 8.3 (67 reviews) | 
| **Peformance Tracking** | 8.8 (668 reviews) | 8.8 (71 reviews) | 

#### Sales Analysis

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | 7.8 (65 reviews) | 
| **Sales Forecasting ** | 8.7 (620 reviews) | 8.0 (65 reviews) | 

#### Generative AI

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **AI Text Generation** | 8.1 (156 reviews) | 8.5 (42 reviews) | 
| **AI Text Summarization** | 8.3 (155 reviews) | 8.0 (41 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (19 reviews) | 7.8 (6 reviews) | 
| **Multi-step Planning** | 8.1 (18 reviews) | 7.5 (6 reviews) | 
| **Cross-system Integration** | 8.1 (19 reviews) | 7.5 (6 reviews) | 
| **Adaptive Learning** | 8.1 (19 reviews) | 7.8 (6 reviews) | 
| **Natural Language Interaction** | 8.0 (19 reviews) | 7.8 (6 reviews) | 
| **Proactive Assistance** | 8.0 (19 reviews) | 7.8 (6 reviews) | 
| **Decision Making** | 8.2 (19 reviews) | 7.8 (6 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1884 |
| **Reply** | 7.7/10 | 658 |

#### Integrated Workflows

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Task Management** | 8.8 (1639 reviews) | 8.0 (440 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 9.0 (1689 reviews) | 9.1 (598 reviews) ✓ Verified | 
| **Calls and Voice** | 8.3 (1439 reviews) | 7.4 (305 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.2 (1336 reviews) | 8.3 (393 reviews) ✓ Verified | 
| **CRM Integration** | 8.8 (1526 reviews) | 8.0 (414 reviews) ✓ Verified | 
| **Calendar** | 8.7 (1388 reviews) | 7.9 (279 reviews) | 
| **Shared Records** | 8.5 (1302 reviews) | 8.0 (275 reviews) | 

#### Repeatability and Reportability

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Content Management** | 8.6 (1478 reviews) | 8.2 (396 reviews) ✓ Verified | 
| **Workflow Management** | 8.7 (1550 reviews) | 8.6 (471 reviews) ✓ Verified | 
| **Workflow Performance** | 8.6 (1522 reviews) | 8.5 (461 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.1 (1393 reviews) | 8.0 (374 reviews) | 
| **Gamification** | Feature Not Available | 7.2 (258 reviews) | 

#### AI and Automation

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Lead Prioritization** | 8.2 (1246 reviews) | 8.0 (280 reviews) | 
| **Lead Scoring** | 8.1 (1211 reviews) | 7.8 (276 reviews) | 
| **Best Time of Day Scheduling** | 8.1 (1202 reviews) | 8.4 (303 reviews) | 
| **Buyer Intelligence** | 7.8 (1083 reviews) | 7.5 (259 reviews) | 
| **Machine Learning** | 7.7 (1030 reviews) | 7.9 (272 reviews) | 

#### Generative AI

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **AI Text Generation** | 7.3 (494 reviews) | 8.1 (154 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (180 reviews) | 6.9 (43 reviews) | 
| **Multi-step Planning** | 7.1 (180 reviews) | 6.5 (42 reviews) | 
| **Cross-system Integration** | 7.1 (181 reviews) | 6.8 (42 reviews) | 
| **Adaptive Learning** | 7.3 (180 reviews) | 6.7 (41 reviews) | 
| **Natural Language Interaction** | 7.1 (181 reviews) | 6.7 (42 reviews) | 
| **Proactive Assistance** | 7.2 (181 reviews) | 6.6 (41 reviews) | 
| **Decision Making** | 7.1 (183 reviews) | 6.6 (40 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.7/10 | 387 |
| **Reply** | N/A | N/A |

#### Call Analytics

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Call Recording** | 8.2 (304 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (270 reviews) | Not enough data | 
| **Call Analysis** | 8.0 (279 reviews) | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Customer Scoring** | Feature Not Available | Not enough data | 
| **Speech-to-Text** | 7.5 (244 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **AI Text Summarization** | 7.6 (112 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (25 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (24 reviews) | Not enough data | 
| **Decision Making** | 7.5 (25 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 11 |
| **Reply** | N/A | N/A |

#### Responses

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Personalization** | 8.3 (10 reviews) | Not enough data | 
| **Route To Human** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 7.7 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Sales Follow-Up** | 8.9 (9 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.1 (9 reviews) | Not enough data | 
| **Lead Generation** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 8.5 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (8 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Conversation Editor** | 8.2 (10 reviews) | Not enough data | 
| **Integration** | 8.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.9 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Independent Decision Making** | 7.8 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 7.8 (9 reviews) | Not enough data | 
| **Task Execution** | 8.0 (9 reviews) | Not enough data | 
| **Problem Solving** | 7.6 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **AI Text Generation** | 9.1 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (10 reviews) | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Reply** | 8.6/10 | 100 |

#### Lead Intelligence

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Lead Validation** | Not enough data | 8.9 (87 reviews) | 
| **Lead Enrichment** | Not enough data | 8.7 (87 reviews) | 
| **Lead Quality** | Not enough data | 8.5 (87 reviews) | 
| **Lead Analysis** | Not enough data | 8.6 (86 reviews) | 
| **Browser Extension** | Not enough data | 8.3 (86 reviews) | 

#### Agentic AI - Lead Intelligence

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 773 |
| **Reply** | N/A | N/A |

#### Integrations

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **MS Teams Integration** | 8.3 (524 reviews) | Not enough data | 
| **Email Integration** | 9.0 (722 reviews) | Not enough data | 
| **Zoom Integration** | 8.3 (589 reviews) | Not enough data | 
| **Google Meet Integration** | 8.4 (579 reviews) | Not enough data | 
| **Salesforce Integration** | 7.7 (488 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Custom Booking Page** | 8.6 (629 reviews) | Not enough data | 
| **Personalized Links** | 8.7 (649 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.4 (570 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Set Working Hours** | 8.7 (623 reviews) | Not enough data | 
| **Automatic Updates** | 8.9 (632 reviews) | Not enough data | 
| **Buffer Times** | 8.5 (589 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (48 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (47 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Reply** | N/A | N/A |

#### Automation

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 6.1/10 | 17 |
| **Reply** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Cross-system Integration** | 6.0 (17 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1388 |
| **Reply** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 6.6 (82 reviews) | Not enough data | 

#### Incentives

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Badges** | 7.9 (770 reviews) | Not enough data | 
| **Triggers** | 8.1 (848 reviews) ✓ Verified | Not enough data | 
| **Commission Calculator** | 7.5 (719 reviews) ✓ Verified | Not enough data | 
| **Leaderboards** | 8.3 (944 reviews) | Not enough data | 

#### Personalization

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Profiles** | 8.4 (967 reviews) | Not enough data | 
| **Custom Reports** | 8.5 (1100 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (1199 reviews) ✓ Verified | Not enough data | 
| **Goal Setting** | 8.5 (991 reviews) ✓ Verified | Not enough data | 

#### Administrative

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Integration** | 8.6 (1022 reviews) ✓ Verified | Not enough data | 
| **Employee Structure** | 8.4 (903 reviews) ✓ Verified | Not enough data | 
| **Behavior Monitoring** | 8.3 (857 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.8/10 | 2526 |
| **Reply** | 7.7/10 | 726 |

#### Agentic AI - Email Tracking

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (118 reviews) | 6.4 (26 reviews) | 
| **Multi-step Planning** | 6.9 (118 reviews) | 7.0 (27 reviews) | 
| **Cross-system Integration** | 6.9 (118 reviews) | 7.0 (26 reviews) | 
| **Adaptive Learning** | 6.9 (118 reviews) | 6.7 (26 reviews) | 
| **Natural Language Interaction** | 6.9 (117 reviews) | 6.5 (26 reviews) | 
| **Proactive Assistance** | 6.8 (118 reviews) | 6.7 (26 reviews) | 
| **Decision Making** | 6.9 (119 reviews) | 6.4 (26 reviews) | 

#### Analytics

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Open Rates** | 8.7 (2098 reviews) | 8.6 (671 reviews) | 
| **Link Activity** | 8.8 (2084 reviews) | 8.2 (486 reviews) | 
| **Attachment Activity** | Feature Not Available | 8.1 (448 reviews) | 

#### Customizations

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Email Platform Integration** | 8.8 (2137 reviews) | 8.7 (568 reviews) | 
| **Email Scheduling** | 8.9 (2136 reviews) | 9.0 (661 reviews) | 
| **Notifications** | 8.8 (2233 reviews) | 8.4 (567 reviews) | 
| **Email Categorization** | Feature Not Available | 8.5 (542 reviews) | 
| **Templates** | 8.9 (2212 reviews) | 8.6 (601 reviews) | 

#### Generative AI

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **AI Text Generation** | 7.5 (485 reviews) | 7.9 (145 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1859 |
| **Reply** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (105 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (103 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (101 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (103 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (102 reviews) | Not enough data | 

#### Data Sourcing

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Data Sourcing** | 8.3 (1357 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (1426 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (1290 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (1546 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (1388 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Lead Scoring** | 8.1 (1346 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.2 (1302 reviews) | Not enough data | 
| **Risk Analysis** | 7.7 (1131 reviews) | Not enough data | 
| **Live Forecasting** | 7.9 (1263 reviews) | Not enough data | 

#### Sales Management

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (1553 reviews) | Not enough data | 
| **Sales Gamification** | 7.9 (1245 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.4 (1407 reviews) | Not enough data | 
| **Activity Tracking** | 8.9 (1620 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.3/10 | 1509 |
| **Reply** | 8.1/10 | 100 |

#### Agentic AI - Outbound Call Tracking

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (62 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (60 reviews) | Not enough data | 

#### Calling

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Record Calls** | 8.6 (1192 reviews) | 8.0 (58 reviews) ✓ Verified | 
| **Generate Location** | 8.1 (983 reviews) | 8.2 (61 reviews) ✓ Verified | 
| **Call Types** | 8.6 (1151 reviews) | 7.9 (61 reviews) ✓ Verified | 
| **Click-to-Call** | 8.7 (1182 reviews) | 8.4 (59 reviews) | 
| **Auto Dialer** | 7.9 (70 reviews) | 6.4 (6 reviews) | 

#### Contacts

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Personalization** | 8.7 (1257 reviews) | 8.9 (84 reviews) ✓ Verified | 
| **Information Locater** | 8.4 (1100 reviews) | 8.6 (64 reviews) ✓ Verified | 
| **Record Prospect Data** | 8.6 (1160 reviews) | 8.4 (72 reviews) ✓ Verified | 

#### Insights

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Notes** | 9.0 (1347 reviews) | 8.6 (69 reviews) ✓ Verified | 
| **Daily Summary** | 8.7 (1188 reviews) | 8.6 (73 reviews) ✓ Verified | 
| **Automated Voicemails** | Feature Not Available | 8.0 (54 reviews) ✓ Verified | 
| **Automated Emails** | Feature Not Available | 9.1 (87 reviews) ✓ Verified | 
| **Sorts Prospects** | 8.4 (1092 reviews) | 8.5 (68 reviews) ✓ Verified | 
| **Automated Note Taking** | 7.5 (67 reviews) | 6.0 (5 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.7/10 | 1025 |
| **Reply** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (59 reviews) | Not enough data | 

#### Content Management

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Content Import** | 8.4 (805 reviews) | Not enough data | 
| **Content Creation** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 
| **Advanced Search** | 8.2 (813 reviews) | Not enough data | 
| **Content Storage** | 8.3 (800 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Reporting** | 8.4 (884 reviews) | Not enough data | 
| **Alerts** | 8.4 (884 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.4 (827 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (801 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Sales Training ** | 7.5 (38 reviews) | Not enough data | 
| **Sales Coaching** | 7.4 (38 reviews) | Not enough data | 
| **Sales Onboarding** | 7.7 (39 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Cross-Functional Alignment** | 7.2 (37 reviews) | Not enough data | 
| **AI and Automation** | 7.1 (39 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 7.4 (38 reviews) | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Reply** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Reply** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to HubSpot Sales Hub (9):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to Reply (3):** [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs)


---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Sales Hub | Reply | 
|---|---|---|
| **Small-Business** | 60.9% | 80.7% | 
| **Mid-Market** | 35.2% | 17.2% | 
| **Enterprise** | 4.0% | 2.1% | 

### By Industry

#### HubSpot Sales Hub

- **Computer Software:** 16.0%
- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.3%
- **Education Management:** 3.2%
- **Real Estate:** 2.8%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.8%
- **Staffing and Recruiting:** 1.6%
- **Health, Wellness and Fitness:** 1.6%
- **Other:** 44.5%

#### Reply

- **Computer Software:** 18.2%
- **Marketing and Advertising:** 16.3%
- **Information Technology and Services:** 11.7%
- **Financial Services:** 5.6%
- **Staffing and Recruiting:** 5.1%
- **Internet:** 3.5%
- **Venture Capital & Private Equity:** 2.8%
- **Management Consulting:** 2.0%
- **Computer & Network Security:** 1.3%
- **Telecommunications:** 1.1%
- **Other:** 32.5%

---
## Alternatives

### Alternatives to HubSpot Sales Hub

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (114 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (816 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)

### Alternatives to Reply

- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9648 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4094 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outplay](https://www.g2.com/products/outplay/reviews) — 4.5/5 stars (269 reviews)
- [lemlist](https://www.g2.com/products/lemlist/reviews) — 4.6/5 stars (1578 reviews)
- [Mixmax](https://www.g2.com/products/mixmax/reviews) — 4.6/5 stars (1457 reviews)
- [PersistIQ](https://www.g2.com/products/persistiq/reviews) — 4.5/5 stars (325 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2038 reviews)
- [Snov.io](https://www.g2.com/products/snov-io/reviews) — 4.5/5 stars (491 reviews)

---
## Top Discussions

### HubSpot Sales Hub

- Title: [Can I automate multiple scheduled sales email sends based on the suggested optimized send times?](https://www.g2.com/discussions/can-i-automate-multiple-scheduled-sales-email-sends-based-on-the-suggested-optimized-send-times) — 6 comments, 1 upvote
  > **Top comment:** "Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences."
- Title: [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) — 5 comments
  > **Top comment:** "Hubspot Sales is a client management or engagement tool. Hubspot is split into two main categories Sales and Marketing. As the question is around sales -..."
- Title: [Will Hubspot connect well with variety of accounting softwares?](https://www.g2.com/discussions/will-hubspot-connect-well-with-variety-of-accounting-softwares) — 5 comments, 2 upvotes
  > **Top comment:** "There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant..."
- Title: [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) — 4 comments
  > **Top comment:** "HubSpot Sales Hub helps small and mid-sized businesses manage their sales pipeline better by:

Giving a clear view of all leads and deals.
Automating..."
- Title: [Sequences](https://www.g2.com/discussions/24872-sequences) — 4 comments, 1 upvote
  > **Top comment:** "Yes, you can do either... You can export a list of people who belong to a specific segment (list) or you can add a new "sequence" and enroll those already in..."

### Reply

- Title: [How does the AB test algorithm work, does the system send the best emails? Where to see examples of efficient tunnels, for different fields of activity.](https://www.g2.com/discussions/how-does-the-ab-test-algorithm-work-does-the-system-send-the-best-emails-where-to-see-examples-of-efficient-tunnels-for-different-fields-of-activity) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Alekas, thanks for the question! 

With A/B testing you create several options of an email that are equally distributed among the contacts on your list...."
- Title: [When exactly would Linked-in be automated completely i am really excited about that part.](https://www.g2.com/discussions/52207-when-exactly-would-linked-in-be-automated-completely-i-am-really-excited-about-that-part) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Javel, thank you for your interest! LinkedIn automation is expected to appear in Reply this autumn 🙌"
- Title: [What key feature beside the automated emails do you find the most helpful in outreach sequences?](https://www.g2.com/discussions/43603-what-key-feature-beside-the-automated-emails-do-you-find-the-most-helpful-in-outreach-sequences) — 2 comments, 1 upvote
  > **Top comment:** "Depending on your industry and the source of contacts, sms can be very affective, though it should be used with a light touch."
- Title: [Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?](https://www.g2.com/discussions/33801-is-there-any-plans-to-implement-importing-phone-numbers-from-linkedin-into-the-chrome-extensions) — 2 comments, 1 upvote
  > **Top comment:** "Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortly"
- Title: [Have you considered implementing the lead scoring and custom size of A/B test group?](https://www.g2.com/discussions/33247-have-you-considered-implementing-the-lead-scoring-and-custom-size-of-a-b-test-group) — 2 comments
  > **Top comment:** "Hi Vladyslav, great question. 
Though the idea is great, it isn't included in Reply's roadmap for this year :( Anyway, I'm passing it on to the product team..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-sales-hub-vs-reply)