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At a Glance
Market Segments
Mid-Market (39.1% of reviews)
Small-Business (60.8% of reviews)
Entry-Level Pricing
$210/month per user
$0.00
Dynamics 365 Sales
Star Rating
(1,606)3.8 out of 5
Market Segments
Mid-Market (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansHubSpot Sales Hub
Star Rating
(13,369)4.4 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Sales excels in Product Catalog management with a score of 9.2, allowing for extensive customization and organization of products, while HubSpot Sales Hub, although strong, does not match this level of detail.
- Reviewers mention that HubSpot Sales Hub shines in Email Marketing with a score of 8.8, providing robust tools for campaign management and analytics, whereas Dynamics 365 Sales falls short with a score of 7.6 in the same category.
- G2 users highlight that Dynamics 365 Sales offers superior Opportunity & Pipeline Management with a score of 7.9, but HubSpot Sales Hub outperforms it with a score of 8.5, indicating a more user-friendly interface for tracking sales opportunities.
- Users on G2 report that HubSpot Sales Hub has a more intuitive Ease of Use rating of 8.7 compared to Dynamics 365 Sales' 7.4, making it a preferred choice for teams looking for a straightforward CRM experience.
- Reviewers say that Dynamics 365 Sales provides strong Customer Contract Management features with a score of 8.0, but HubSpot Sales Hub slightly edges it out with an 8.2, indicating better overall functionality in managing contracts.
- Users report that HubSpot Sales Hub's Customer Support features, including a well-rated Knowledge Base (8.5), are more comprehensive than those of Dynamics 365 Sales, which scored 7.9, leading to a more satisfying user experience.
Pricing
Entry-Level Pricing
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
HubSpot Sales Hub
Free HubSpot CRM
$0.00
A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.
- Contact management
- Contact website activity
- Companies
Free Trial
Dynamics 365 Sales
No trial information availableHubSpot Sales Hub
Free Trial is available
Ratings
Meets Requirements
8.1
1,281
8.6
9,744
Ease of Use
7.4
1,287
8.7
10,630
Ease of Setup
7.2
408
8.3
4,607
Ease of Admin
7.6
383
8.6
3,109
Quality of Support
7.5
1,123
8.6
8,772
Has the product been a good partner in doing business?
7.8
378
8.7
3,063
Product Direction (% positive)
6.3
1,262
8.7
9,324
Features by Category
Sales Force Automation
8.1
962
|
Verified
8.7
6031
|
Verified
7.9
678
|
Verified
Feature Not Available
7.9
901
|
Verified
8.5
5882
|
Verified
7.8
969
|
Verified
8.5
6076
|
Verified
7.6
734
|
Verified
7.8
4183
|
Verified
7.9
864
|
Verified
8.5
5044
|
Verified
7.6
729
|
Verified
7.8
3241
|
Verified
7.8
718
|
Verified
7.8
3146
|
Verified
8.0
768
|
Verified
8.2
2438
Marketing Automation
7.6
754
|
Verified
8.7
5366
|
Verified
7.5
732
|
Verified
8.5
5035
|
Verified
7.8
818
|
Verified
8.7
5177
|
Verified
7.6
642
|
Verified
8.1
4426
|
Verified
Customer Support
8.0
708
|
Verified
8.3
3617
|
Verified
7.8
672
|
Verified
8.2
2448
7.9
694
|
Verified
8.4
3282
|
Verified
7.7
603
|
Verified
8.0
3264
|
Verified
7.9
630
|
Verified
8.3
3496
|
Verified
Reporting & Analytics
7.9
895
|
Verified
8.2
5743
|
Verified
7.9
944
|
Verified
8.4
6096
|
Verified
7.7
783
|
Verified
7.9
4269
|
Verified
Mobile & Social
7.5
556
|
Verified
8.0
3792
|
Verified
7.6
550
|
Verified
8.1
2443
|
Verified
7.4
620
|
Verified
7.7
4111
|
Verified
Platform
8.1
292
|
Verified
8.1
2898
|
Verified
8.1
307
|
Verified
8.3
2515
|
Verified
8.2
300
|
Verified
8.5
2971
|
Verified
7.9
227
|
Verified
8.1
2275
|
Verified
7.9
249
|
Verified
7.5
1968
7.8
275
|
Verified
8.0
2569
|
Verified
7.7
290
|
Verified
8.6
2970
|
Verified
7.8
254
|
Verified
8.0
1658
Integration
7.9
297
|
Verified
8.4
2259
|
Verified
7.8
232
|
Verified
8.2
2361
|
Verified
7.6
238
|
Verified
8.1
2221
|
Verified
Generative AI
8.1
18
7.4
668
Agentic AI - CRM
8.0
5
7.1
206
6.7
5
7.1
204
7.4
7
7.3
202
9.0
5
7.1
205
8.3
5
7.0
204
8.7
5
7.0
204
8.3
5
7.1
204
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
526
Not enough data
8.6
622
Not enough data
8.8
650
Not enough data
8.9
657
Organization
Not enough data
9.0
679
Not enough data
8.8
665
Not enough data
8.6
603
Performance Analysis
Not enough data
8.3
557
Not enough data
8.8
666
Sales Analysis
Not enough data
8.5
561
Not enough data
8.7
617
Generative AI
Not enough data
8.1
156
Not enough data
8.3
156
Agentic AI - AI Sales Assistant
Not enough data
7.8
20
Not enough data
7.9
19
Not enough data
7.9
20
Not enough data
7.9
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
8.3
20
Integrated Workflows
Not enough data
8.8
1625
Not enough data
9.0
1671
Not enough data
8.3
1434
Not enough data
8.2
1334
Not enough data
8.8
1515
Not enough data
8.7
1379
Not enough data
8.6
1301
Repeatability and Reportability
Not enough data
8.6
1474
Not enough data
8.7
1542
Not enough data
8.6
1514
Not enough data
8.1
1391
Not enough data
Feature Not Available
AI and Automation
Not enough data
8.2
1241
Not enough data
8.1
1208
Not enough data
8.2
1200
Not enough data
7.8
1080
Not enough data
7.7
1026
Generative AI
Not enough data
7.3
490
Agentic AI - Sales Engagement
Not enough data
7.0
175
Not enough data
7.2
176
Not enough data
7.2
177
Not enough data
7.3
176
Not enough data
7.1
177
Not enough data
7.2
177
Not enough data
7.1
178
Call Analytics
Not enough data
8.2
299
Not enough data
7.9
267
Not enough data
8.0
276
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.5
241
Not enough data
7.7
251
Generative AI
Not enough data
7.6
110
Agentic AI - Conversation Intelligence
Not enough data
7.4
24
Not enough data
7.4
24
Not enough data
7.6
24
Not enough data
7.2
24
Not enough data
7.6
23
Not enough data
7.2
23
Not enough data
7.2
23
Responses
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
7.1
8
Automation - AI Agents
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
8.3
6
Platform
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.6
7
Autonomy - AI Agents
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.6
7
Not enough data
7.1
7
Generative AI
Not enough data
8.8
7
Not enough data
8.8
7
Integrations
Not enough data
8.3
521
Not enough data
9.0
717
Not enough data
8.3
586
Not enough data
8.4
575
Not enough data
7.7
486
Branding & Customizatio
Not enough data
8.6
626
Not enough data
8.7
646
Not enough data
8.4
568
Automatic Rules & Configurations
Not enough data
8.7
620
Not enough data
8.9
629
Not enough data
8.5
586
Agentic AI - Business Scheduling
Not enough data
7.6
45
Not enough data
7.6
45
Agentic AI - Visitor Identification
Not enough data
5.7
16
Agentic AI - Sales Performance Management
Not enough data
6.6
77
Not enough data
6.8
77
Not enough data
6.6
77
Incentives
Not enough data
7.9
767
Not enough data
8.1
844
|
Verified
Not enough data
7.6
715
|
Verified
Not enough data
8.3
940
Personalization
Not enough data
8.4
965
Not enough data
8.5
1095
|
Verified
Not enough data
8.8
1193
|
Verified
Not enough data
8.5
985
|
Verified
Administrative
Not enough data
8.6
1019
|
Verified
Not enough data
8.4
899
|
Verified
Not enough data
8.3
855
Agentic AI - Email Tracking
Not enough data
6.9
114
Not enough data
6.8
114
Not enough data
6.9
114
Not enough data
6.9
114
Not enough data
6.9
113
Not enough data
6.8
114
Not enough data
6.9
115
Analytics
Not enough data
8.7
2089
Not enough data
8.8
2078
Not enough data
Feature Not Available
Customizations
Not enough data
8.8
2130
Not enough data
8.9
2129
Not enough data
8.8
2222
Not enough data
Feature Not Available
Not enough data
8.9
2202
Generative AI
Not enough data
7.5
482
Agentic AI - Sales Analytics
Not enough data
6.9
100
Not enough data
7.1
99
Not enough data
7.2
97
Not enough data
7.3
99
Not enough data
7.1
98
Data Sourcing
8.7
21
8.3
1350
8.5
21
8.4
1419
8.4
20
8.2
1287
8.1
21
8.6
1537
8.7
20
8.4
1381
Predictive Analytics
8.7
20
8.1
1338
8.6
19
8.2
1298
8.3
19
7.7
1125
8.3
19
7.9
1257
Sales Management
8.8
20
8.8
1546
8.7
19
7.9
1239
8.5
20
8.4
1401
8.7
20
8.9
1611
Agentic AI - Outbound Call Tracking
Not enough data
7.5
63
Not enough data
7.1
61
Calling
Not enough data
8.6
1192
Not enough data
8.1
984
Not enough data
8.6
1151
Not enough data
8.7
1183
Not enough data
7.9
70
Contacts
Not enough data
8.7
1258
Not enough data
8.4
1100
Not enough data
8.6
1160
Insights
Not enough data
9.0
1347
Not enough data
8.7
1188
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1092
Not enough data
7.5
66
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
Feedback
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Enablement
Not enough data
7.0
63
Not enough data
7.0
62
Not enough data
6.9
61
Content Management
Not enough data
8.4
803
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
812
Not enough data
8.4
798
Analytics
Not enough data
8.4
881
Not enough data
8.4
882
Not enough data
8.4
827
Not enough data
8.3
801
Learning Management - Sales Enablement
Not enough data
7.4
38
Not enough data
7.3
37
Not enough data
7.7
39
Revenue Enablement - Sales Enablement
Not enough data
7.2
37
Not enough data
7.1
37
Not enough data
7.4
38
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Sales and HubSpot Sales Hub are categorized as CRM and Sales Analytics
Unique Categories
Dynamics 365 Sales is categorized as Sales Coaching
HubSpot Sales Hub is categorized as Conversation Intelligence, Business Scheduling, Sales Engagement, AI Sales Assistant, Sales Enablement, Outbound Call Tracking, Visitor Identification, Email Tracking, Sales Performance Management, AI Agents For Business Operations, and Insurance CRM
Reviews
Reviewers' Company Size
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HubSpot Sales Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Computer Software
15.9%
Information Technology and Services
12.2%
Marketing and Advertising
9.9%
Financial Services
4.3%
Education Management
3.2%
Other
54.6%
Alternatives
Discussions
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HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
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LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
will microsoft dynamics undergo more repackages
1 Comment
MP
They are updating annually their NAV product so I would assume they will be updating their CRM application as well.Read more
Can I automate multiple scheduled sales email sends based on the suggested optimized send times?
6 Comments
JF
Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences.Read more
Will Hubspot connect well with variety of accounting softwares?
5 Comments
CM
There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant...Read more
Is there any way to email and add a call task on the same day in sequences?
4 Comments
KH
yes you can use sequences for email and then make a workflow for adding task same day .Read more
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