# HubSpot Sales Hub vs Kustomer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Sales Hub excels in keeping all sales-related activities organized in one place, which simplifies the management of leads, deals, emails, and follow-ups. Users appreciate the automation features that save time by handling repetitive tasks, making daily operations more efficient.
- **Users say** Kustomer stands out for its exceptional AI response time, providing quick assistance and seamlessly transitioning to human support when necessary. This responsiveness is complemented by a tech support team that is noted for being quick to reply and proactive in follow-ups.
- **Reviewers mention** that HubSpot Sales Hub offers a highly detailed interface, allowing for fast searching and filtering of information. The integration with AI tools like Claude enhances user experience by enabling simple conversations to retrieve data about prospects and deal stages.
- **According to verified reviews** , Kustomer is praised for its visually appealing design and reliability. Users value the custom reports feature, which provides various ways to pull data, making it easier to track performance metrics effectively.
- **G2 reviewers highlight** that while HubSpot Sales Hub has a user-friendly setup process, Kustomer's setup is also noted for being seamless, with users appreciating the ease of getting started with the platform.
- **Users report** that HubSpot Sales Hub allows for customization through features like folder creation for business templates, enhancing the overall usability and personalization of the platform, while Kustomer's focus on performance tracking offers valuable insights for mid-market users.



| | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 13,856 | 558 | 
| **Largest Market Segment** | Small-Business (60.8% of reviews) | Mid-Market (66.3% of reviews) | 
| **Entry Level Price** | $0.00 | Contact Us | 

---
## Top Pros & Cons

### HubSpot Sales Hub

Pros:
- Ease of Use (1430 reviews)
- Features (831 reviews)

Cons:
- Missing Features (500 reviews)
- Limited Features (472 reviews)

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

---
## Ratings Comparison
| Rating | HubSpot Sales Hub | Kustomer | 
|---|---|---|
  | **Meets Requirements** | 8.6 (10057 reviews) | 8.9 (411 reviews) | 
  | **Ease of Use** | 8.7 (10950 reviews) | 8.8 (426 reviews) | 
  | **Ease of Setup** | 8.3 (4912 reviews) | 8.7 (236 reviews) | 
  | **Ease of Admin** | 8.6 (3159 reviews) | 8.2 (155 reviews) | 
  | **Quality of Support** | 8.6 (9058 reviews) | 9.0 (392 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (3111 reviews) | 8.8 (151 reviews) | 
  | **Product Direction (% positive)** | 8.7 (9604 reviews) | 8.8 (397 reviews) | 

---
## Pricing

### HubSpot Sales Hub

#### Entry-Level Pricing

Plan: Free HubSpot CRM

Price: $0.00

Description: A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.

Key Features:
- Contact management
- Contact website activity
- Companies

[Browse all 4 editions](https://www.g2.com/products/hubspot-sales-hub/pricing)

#### Free Trial

Yes

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 7628 |
| **Kustomer** | N/A | N/A |

#### Sales Force Automation

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Contact & Account Management** | 8.7 (6165 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (6048 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.6 (6202 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 7.8 (4200 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.5 (5095 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 7.8 (3262 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 7.8 (3171 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.2 (2465 reviews) | Not enough data | 

#### Marketing Automation

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Email Marketing** | 8.7 (5425 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.5 (5064 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.7 (5264 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 8.1 (4451 reviews) ✓ Verified | Not enough data | 

#### Customer Support

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Case Management** | 8.3 (3633 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (2465 reviews) | Not enough data | 
| **Knowledge Base** | 8.4 (3305 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (3282 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (3510 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Reporting** | 8.2 (5850 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.4 (6162 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.0 (4300 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Social Collaboration Features** | 8.0 (3811 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 8.1 (2460 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (4132 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Customization** | 8.0 (2959 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.3 (2605 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.5 (2986 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.1 (2279 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 7.5 (1974 reviews) | Not enough data | 
| **Document & Content Mgmt.** | 8.0 (2583 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.6 (3029 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.0 (1666 reviews) | Not enough data | 

#### Integration

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (2269 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.2 (2399 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.2 (2249 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.4 (693 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (220 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (214 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (222 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (215 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.0 (220 reviews) | Not enough data | 
| **Proactive Assistance** | 7.1 (217 reviews) | Not enough data | 
| **Decision Making** | 7.2 (215 reviews) | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | 8.7/10 | 297 |

#### Ticket and Case Management

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (186 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.1 (195 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.9 (199 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.9 (189 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.8 (183 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.2 (184 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.2 (187 reviews) ✓ Verified | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (54 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (52 reviews) | 

#### Agentic AI - Help Desk

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (44 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (45 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (44 reviews) | 

#### Communication Channels

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (167 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.3 (198 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.1 (169 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.5 (167 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.7 (156 reviews) | 

#### Platform

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (84 reviews) | 
| **Customization ** | Not enough data | 8.7 (174 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (125 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.0 (130 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.4 (166 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.5 (160 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Lead Generation

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 837 |
| **Kustomer** | N/A | N/A |

#### Lead Facilitation

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Customer-facing Chatbot** | 8.4 (525 reviews) | Not enough data | 
| **Lead Qualification** | 8.6 (621 reviews) | Not enough data | 
| **Lead Follow-up** | 8.9 (651 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.9 (656 reviews) | Not enough data | 

#### Organization

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.9 (677 reviews) | Not enough data | 
| **Data Entry** | 8.8 (664 reviews) | Not enough data | 
| **Integrations / APIs** | 8.6 (602 reviews) | Not enough data | 

#### Performance Analysis

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Coaching ** | 8.3 (554 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (667 reviews) | Not enough data | 

#### Sales Analysis

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 
| **Sales Forecasting ** | 8.7 (619 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | 8.1 (155 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (154 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (19 reviews) | Not enough data | 
| **Multi-step Planning** | 8.1 (19 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (19 reviews) | Not enough data | 
| **Decision Making** | 8.2 (19 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1886 |
| **Kustomer** | N/A | N/A |

#### Integrated Workflows

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Task Management** | 8.8 (1639 reviews) | Not enough data | 
| **Email Tracking/Automation** | 9.0 (1690 reviews) | Not enough data | 
| **Calls and Voice** | 8.3 (1439 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.2 (1335 reviews) | Not enough data | 
| **CRM Integration** | 8.8 (1527 reviews) | Not enough data | 
| **Calendar** | 8.7 (1388 reviews) | Not enough data | 
| **Shared Records** | 8.5 (1301 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Content Management** | 8.6 (1477 reviews) | Not enough data | 
| **Workflow Management** | 8.7 (1550 reviews) | Not enough data | 
| **Workflow Performance** | 8.6 (1521 reviews) | Not enough data | 
| **Sales Coaching and Insights** | 8.1 (1392 reviews) | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### AI and Automation

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Lead Prioritization** | 8.2 (1245 reviews) | Not enough data | 
| **Lead Scoring** | 8.1 (1210 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.1 (1202 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.8 (1082 reviews) | Not enough data | 
| **Machine Learning** | 7.7 (1029 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.3 (494 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (180 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (180 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (181 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (180 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (181 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (181 reviews) | Not enough data | 
| **Decision Making** | 7.1 (183 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.7/10 | 386 |
| **Kustomer** | N/A | N/A |

#### Call Analytics

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Call Recording** | 8.2 (303 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (269 reviews) | Not enough data | 
| **Call Analysis** | 8.0 (278 reviews) | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Customer Scoring** | Feature Not Available | Not enough data | 
| **Speech-to-Text** | 7.5 (243 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Summarization** | 7.6 (111 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (25 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (24 reviews) | Not enough data | 
| **Proactive Assistance** | 7.3 (24 reviews) | Not enough data | 
| **Decision Making** | 7.5 (25 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 11 |
| **Kustomer** | N/A | N/A |

#### Responses

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Personalization** | 8.3 (10 reviews) | Not enough data | 
| **Route To Human** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 7.7 (10 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Sales Follow-Up** | 8.9 (9 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.1 (9 reviews) | Not enough data | 
| **Lead Generation** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 8.5 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.8 (8 reviews) | Not enough data | 

#### Platform

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Conversation Editor** | 8.2 (10 reviews) | Not enough data | 
| **Integration** | 8.3 (10 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.9 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Independent Decision Making** | 7.8 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 7.8 (9 reviews) | Not enough data | 
| **Task Execution** | 8.0 (9 reviews) | Not enough data | 
| **Problem Solving** | 7.6 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | 9.1 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 9.0 (10 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | 8.9/10 | 227 |

#### Conversational Platform

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (188 reviews) | 
| **Omnichannel** | Not enough data | 9.1 (181 reviews) | 
| **Contextual Engagement** | Not enough data | 9.1 (167 reviews) | 
| **Proactive Engagement** | Not enough data | 9.0 (88 reviews) | 

#### Support Automation

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 9.0 (163 reviews) | 
| **Seamless Escalation** | Not enough data | 9.0 (178 reviews) | 
| **Transcripts** | Not enough data | 9.3 (158 reviews) | 
| **Self-Serve Support** | Not enough data | 8.6 (90 reviews) | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (55 reviews) | 
| **AI Text Summarization** | Not enough data | 8.4 (55 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.4/10 | 771 |
| **Kustomer** | N/A | N/A |

#### Integrations

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **MS Teams Integration** | 8.3 (523 reviews) | Not enough data | 
| **Email Integration** | 9.0 (720 reviews) | Not enough data | 
| **Zoom Integration** | 8.3 (588 reviews) | Not enough data | 
| **Google Meet Integration** | 8.4 (577 reviews) | Not enough data | 
| **Salesforce Integration** | 7.7 (487 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Custom Booking Page** | 8.6 (627 reviews) | Not enough data | 
| **Personalized Links** | 8.7 (647 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.4 (568 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Set Working Hours** | 8.7 (621 reviews) | Not enough data | 
| **Automatic Updates** | 8.9 (630 reviews) | Not enough data | 
| **Buffer Times** | 8.5 (588 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (48 reviews) | Not enough data | 
| **Multi-step Planning** | 7.6 (47 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | 8.4/10 | 255 |

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (44 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (44 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.0 (43 reviews) | 

#### Communication

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.9 (157 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (176 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.0 (146 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.8 (135 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (85 reviews) | 

####  Internal Use

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Customization ** | Not enough data | 8.7 (174 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.0 (154 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.3 (91 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (153 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.0 (158 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.0 (175 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | 8.5/10 | 108 |

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (33 reviews) | 

#### Self-Service Experience

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (90 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (86 reviews) | 
| **Community Forums** | Not enough data | 8.6 (67 reviews) | 
| **Mobile Optimization** | Not enough data | 8.3 (50 reviews) | 
| **Personalization** | Not enough data | 8.6 (54 reviews) | 

#### Self-Service Platform

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Branding** | Not enough data | 9.0 (58 reviews) | 
| **Automation** | Not enough data | 8.9 (59 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.5 (53 reviews) | 
| **Integrations** | Not enough data | 9.0 (57 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (20 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (20 reviews) | 
| **Decision Making** | Not enough data | 8.3 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | 9.0/10 | 54 |

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 8.4 (25 reviews) | 

#### Process

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Mentions** | Not enough data | 8.8 (41 reviews) | 
| **Tickets** | Not enough data | 9.2 (46 reviews) | 
| **Macros** | Not enough data | 9.5 (48 reviews) | 

#### Channels

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Email** | Not enough data | 9.6 (47 reviews) | 
| **Social** | Not enough data | 9.1 (44 reviews) | 
| **Live Chat** | Not enough data | 9.3 (44 reviews) | 
| **Phone** | Not enough data | 9.1 (43 reviews) | 
| **Text** | Not enough data | 9.3 (43 reviews) | 

#### Insight

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Surveys** | Not enough data | 9.1 (44 reviews) | 
| **Reporting** | Not enough data | 8.7 (47 reviews) | 
| **Visitor Activity** | Not enough data | 8.2 (41 reviews) | 
| **Help Desk** | Not enough data | 8.7 (44 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | 8.3/10 | 38 |

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (36 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (36 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 6.1/10 | 17 |
| **Kustomer** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Cross-system Integration** | 6.0 (17 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1389 |
| **Kustomer** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (82 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.8 (82 reviews) | Not enough data | 
| **Proactive Assistance** | 6.6 (82 reviews) | Not enough data | 

#### Incentives

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Badges** | 7.9 (770 reviews) | Not enough data | 
| **Triggers** | 8.1 (848 reviews) ✓ Verified | Not enough data | 
| **Commission Calculator** | 7.5 (719 reviews) ✓ Verified | Not enough data | 
| **Leaderboards** | 8.3 (944 reviews) | Not enough data | 

#### Personalization

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Profiles** | 8.4 (967 reviews) | Not enough data | 
| **Custom Reports** | 8.5 (1101 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (1199 reviews) ✓ Verified | Not enough data | 
| **Goal Setting** | 8.5 (991 reviews) ✓ Verified | Not enough data | 

#### Administrative

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Integration** | 8.6 (1022 reviews) ✓ Verified | Not enough data | 
| **Employee Structure** | 8.4 (903 reviews) ✓ Verified | Not enough data | 
| **Behavior Monitoring** | 8.3 (857 reviews) | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.8/10 | 2526 |
| **Kustomer** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (119 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (119 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (119 reviews) | Not enough data | 
| **Adaptive Learning** | 6.9 (119 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (118 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (119 reviews) | Not enough data | 
| **Decision Making** | 7.0 (120 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Open Rates** | 8.7 (2097 reviews) | Not enough data | 
| **Link Activity** | 8.8 (2082 reviews) | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Email Platform Integration** | 8.8 (2135 reviews) | Not enough data | 
| **Email Scheduling** | 8.9 (2135 reviews) | Not enough data | 
| **Notifications** | 8.8 (2231 reviews) | Not enough data | 
| **Email Categorization** | Feature Not Available | Not enough data | 
| **Templates** | 8.9 (2211 reviews) | Not enough data | 

#### Generative AI

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.5 (485 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.0/10 | 1860 |
| **Kustomer** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (106 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (104 reviews) | Not enough data | 
| **Adaptive Learning** | 7.3 (102 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (104 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (103 reviews) | Not enough data | 

#### Data Sourcing

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Data Sourcing** | 8.3 (1356 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.4 (1425 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.2 (1289 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.6 (1545 reviews) | Not enough data | 
| **Data Segmentation** | 8.4 (1387 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Lead Scoring** | 8.1 (1345 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.2 (1301 reviews) | Not enough data | 
| **Risk Analysis** | 7.8 (1130 reviews) | Not enough data | 
| **Live Forecasting** | 7.9 (1262 reviews) | Not enough data | 

#### Sales Management

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (1552 reviews) | Not enough data | 
| **Sales Gamification** | 7.9 (1244 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.4 (1407 reviews) | Not enough data | 
| **Activity Tracking** | 8.9 (1621 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 8.3/10 | 1507 |
| **Kustomer** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (63 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (61 reviews) | Not enough data | 

#### Calling

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Record Calls** | 8.6 (1190 reviews) | Not enough data | 
| **Generate Location** | 8.1 (981 reviews) | Not enough data | 
| **Call Types** | 8.6 (1149 reviews) | Not enough data | 
| **Click-to-Call** | 8.7 (1180 reviews) | Not enough data | 
| **Auto Dialer** | 7.9 (71 reviews) | Not enough data | 

#### Contacts

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Personalization** | 8.7 (1255 reviews) | Not enough data | 
| **Information Locater** | 8.4 (1099 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (1158 reviews) | Not enough data | 

#### Insights

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Notes** | 9.0 (1345 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (1186 reviews) | Not enough data | 
| **Automated Voicemails** | Feature Not Available | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.4 (1090 reviews) | Not enough data | 
| **Automated Note Taking** | 7.6 (68 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | 7.7/10 | 1025 |
| **Kustomer** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (61 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (59 reviews) | Not enough data | 

#### Content Management

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Content Import** | 8.4 (804 reviews) | Not enough data | 
| **Content Creation** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 
| **Advanced Search** | 8.2 (813 reviews) | Not enough data | 
| **Content Storage** | 8.3 (799 reviews) | Not enough data | 

#### Analytics

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Reporting** | 8.4 (883 reviews) | Not enough data | 
| **Alerts** | 8.4 (883 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.4 (826 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (800 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Sales Training ** | 7.5 (38 reviews) | Not enough data | 
| **Sales Coaching** | 7.4 (38 reviews) | Not enough data | 
| **Sales Onboarding** | 7.7 (39 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Cross-Functional Alignment** | 7.2 (37 reviews) | Not enough data | 
| **AI and Automation** | 7.1 (39 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 7.4 (38 reviews) | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | 8.4/10 | 10 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (8 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.7 (8 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (8 reviews) | 
| **Multilingual Support** | Not enough data | 7.9 (7 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.1 (7 reviews) | 
| **Feedback Collection** | Not enough data | 8.1 (7 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (8 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (9 reviews) | 

#### Automation

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.8 (8 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (8 reviews) | 
| **Document Processing** | Not enough data | 8.8 (7 reviews) | 

#### Autonomy

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.8 (7 reviews) | 
| **Adaptive Responses** | Not enough data | 9.2 (8 reviews) | 
| **Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (8 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **HubSpot Sales Hub** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to HubSpot Sales Hub (12):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to Kustomer (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Help Desk Software](https://www.g2.com/categories/help-desk), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | HubSpot Sales Hub | Kustomer | 
|---|---|---|
| **Small-Business** | 60.8% | 21.1% | 
| **Mid-Market** | 35.2% | 66.3% | 
| **Enterprise** | 4.0% | 12.6% | 

### By Industry

#### HubSpot Sales Hub

- **Computer Software:** 15.9%
- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.3%
- **Education Management:** 3.2%
- **Real Estate:** 2.8%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.8%
- **Health, Wellness and Fitness:** 1.6%
- **Staffing and Recruiting:** 1.6%
- **Other:** 44.5%

#### Kustomer

- **Consumer Services:** 13.8%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to HubSpot Sales Hub

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25842 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9678 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4286 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2937 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (841 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (300 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9106 reviews)

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6989 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3878 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2495 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7732 reviews)

---
## Top Discussions

### HubSpot Sales Hub

- Title: [Can I automate multiple scheduled sales email sends based on the suggested optimized send times?](https://www.g2.com/discussions/can-i-automate-multiple-scheduled-sales-email-sends-based-on-the-suggested-optimized-send-times) — 6 comments, 1 upvote
  > **Top comment:** "Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences."
- Title: [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) — 5 comments
  > **Top comment:** "Hubspot Sales is a client management or engagement tool. Hubspot is split into two main categories Sales and Marketing. As the question is around sales -..."
- Title: [Will Hubspot connect well with variety of accounting softwares?](https://www.g2.com/discussions/will-hubspot-connect-well-with-variety-of-accounting-softwares) — 5 comments, 2 upvotes
  > **Top comment:** "There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant..."
- Title: [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) — 4 comments
  > **Top comment:** "HubSpot Sales Hub helps small and mid-sized businesses manage their sales pipeline better by:

Giving a clear view of all leads and deals.
Automating..."
- Title: [Sequences](https://www.g2.com/discussions/24872-sequences) — 4 comments, 1 upvote
  > **Top comment:** "Yes, you can do either... You can export a list of people who belong to a specific segment (list) or you can add a new "sequence" and enroll those already in..."

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubspot-sales-hub-vs-kustomer)