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At a Glance
Market Segments
Small-Business (67.8% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
$19.00 1 user per month billed annually
HubSpot Data Hub
Star Rating
(564)4.5 out of 5
Market Segments
Small-Business (67.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansZendesk for Customer Service
Star Rating
(6,659)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Zendesk Support Suite offers robust ticketing features, but users mention that HubSpot Data Hub's integration capabilities with CRM systems provide a more seamless experience for managing customer interactions.
- Users report that while Zendesk Support Suite has a strong knowledge base feature, HubSpot Data Hub's reporting and analytics tools are praised for their user-friendly dashboards, making data insights more accessible.
- Reviewers mention that Zendesk's customer support is generally reliable, but users on G2 highlight that HubSpot Data Hub's support team is more responsive and proactive in addressing issues, leading to higher satisfaction ratings.
- Users say that Zendesk Support Suite has a steeper learning curve, particularly with its setup process, while HubSpot Data Hub is noted for its ease of setup, allowing teams to get started quickly.
- G2 users report that Zendesk's customization options are extensive, but reviewers mention that HubSpot Data Hub's user interface is more intuitive, making it easier for teams to adapt and utilize the software effectively.
- Users on G2 highlight that while both products meet requirements well, HubSpot Data Hub's focus on small businesses allows it to cater more specifically to their needs, resulting in a slightly higher satisfaction score in this area.
Pricing
Entry-Level Pricing
HubSpot Data Hub
Operations Hub Free
$0.00
Per Month
No credit card required
- Two way data sync
- Default field mappings
- Third-party integrations
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
HubSpot Data Hub
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.7
351
8.6
5,116
Ease of Use
8.7
462
8.6
5,160
Ease of Setup
8.6
336
8.0
3,184
Ease of Admin
8.9
200
8.2
3,073
Quality of Support
8.8
326
8.4
4,794
Has the product been a good partner in doing business?
9.1
199
8.4
2,999
Product Direction (% positive)
8.5
344
8.0
4,770
Features by Category
Ticket and Case Management
Not enough data
8.8
2550
|
Verified
Not enough data
8.7
2565
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Generative AI
Not enough data
7.6
384
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Communication Channels
Not enough data
8.5
2060
|
Verified
Not enough data
8.8
2309
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Platform
Not enough data
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
Not enough data
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Data Source Access
9.7
11
Not enough data
9.7
11
Not enough data
9.5
11
Not enough data
Data Interaction
9.7
10
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
9.8
9
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
Data Exporting
9.5
10
Not enough data
9.7
10
Not enough data
9.8
10
Not enough data
Generative AI
7.8
10
Not enough data
Usability
Not enough data
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Reporting
Not enough data
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Management
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
43
Not enough data
9.0
41
Not enough data
Feature Not Available
Not enough data
9.0
29
Not enough data
Management
Feature Not Available
Not enough data
8.6
45
Not enough data
9.3
41
Not enough data
Feature Not Available
Not enough data
Security
8.9
30
Not enough data
Agentic AI - Cloud Migration
8.1
9
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
Responses
Not enough data
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Development
8.9
166
Not enough data
Feature Not Available
Not enough data
8.6
32
|
Verified
Not enough data
8.3
31
|
Verified
Not enough data
8.2
29
|
Verified
Not enough data
8.1
27
Not enough data
8.1
27
Not enough data
Management
8.7
34
|
Verified
Not enough data
8.8
32
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
8.5
31
|
Verified
Not enough data
8.3
28
Not enough data
Security
8.8
29
|
Verified
Not enough data
8.6
29
|
Verified
Not enough data
8.6
29
|
Verified
Not enough data
Integration Options
8.8
29
|
Verified
Not enough data
8.8
25
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Deployment
8.5
24
Not enough data
8.4
26
Not enough data
Conversational Platform
Not enough data
8.1
859
Not enough data
8.3
716
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Revenue Sourcing and Forecasting
8.3
50
Not enough data
8.7
57
Not enough data
8.7
58
Not enough data
8.5
47
Not enough data
8.5
54
Not enough data
8.1
41
Not enough data
8.4
42
Not enough data
CRM Data Enrichment
8.8
51
Not enough data
9.2
54
Not enough data
8.8
46
Not enough data
8.9
50
Not enough data
8.9
41
Not enough data
Account Management
8.0
46
Not enough data
8.4
48
Not enough data
8.3
46
Not enough data
8.5
43
Not enough data
8.5
40
Not enough data
8.4
37
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.6
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Customer Support
Not enough data
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Automation
Not enough data
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Communication
Not enough data
8.6
950
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
720
Not enough data
8.5
737
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1777
|
Verified
Not enough data
8.5
849
|
Verified
Not enough data
8.1
650
Not enough data
8.5
898
Not enough data
8.6
824
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Self-Service Platform
Not enough data
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
741
Not enough data
8.9(won by default)
689
Channels
Not enough data
9.0(won by default)
740
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
563
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.2(won by default)
539
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Autonomy
Not enough data
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
10
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
Management
8.8
11
Not enough data
8.8
11
Not enough data
8.7
10
Not enough data
8.9
11
Not enough data
8.8
11
Not enough data
Generative AI
7.0
10
Not enough data
7.2
10
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
HubSpot Data Hub and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
HubSpot Data Hub is categorized as Data Preparation, Revenue Operations & Intelligence (RO&I), Cloud Migration, Stream Analytics, iPaaS, ETL Tools, and Data Quality
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Chatbots, Shared Inbox, AI Customer Support Agents, Conversational Support, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
HubSpot Data Hub
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.0%
Marketing and Advertising
11.7%
Real Estate
9.7%
Computer Software
9.3%
Financial Services
5.1%
Other
51.1%
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Discussions
Which connectors do you support?
1 Comment
SS
PieSync currently integrates with over 200 apps and services. A full list can be found here: https://www.piesync.com/connections/Read more
What's the difference between PieSync and Zapier?
1 Comment
JH
Piesynch is designed to provide two-way sync on a continual basis between apps, where Zapier is trigger-based and performs one-off tasks between apps.Read more
Does anybody knows how to sync PieSync with Intercom?
1 Comment
AE
https://www.piesync.com/intercom/Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
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