# Dynamics 365 Sales vs HubSpot Sales Hub Comparison
---
## AI Generated Summary
- **G2 reviewers report** that HubSpot Sales Hub excels in user experience, with a clean interface and robust automation features that streamline repetitive tasks. Users appreciate how it keeps everything related to sales in one place, making it easy to manage leads, deals, emails, and follow-ups.
- **According to verified reviews** , Dynamics 365 Sales offers strong integration with Microsoft products, allowing for seamless tracking of emails and meetings directly within Outlook. This "zero-context switching" feature is particularly praised by users who value efficiency in their workflow.
- **Users say** that HubSpot Sales Hub's extensive customization options, such as the ability to create folders for business templates, significantly enhance their productivity. This flexibility is a standout feature that helps users tailor the platform to their specific needs.
- **Reviewers mention** that while Dynamics 365 Sales has advanced segmentation capabilities and AI functionality for tracking meetings, it sometimes struggles with configuration challenges, which can hinder user experience during setup and daily use.
- **G2 reviewers highlight** that HubSpot Sales Hub's automation tools not only save time but also improve overall sales management efficiency. Users find the AI tools particularly helpful for quick access to information about prospects and deal stages, enhancing their ability to respond promptly to customer needs.
- **According to recent user feedback** , Dynamics 365 Sales is well-regarded for its mobile functionality, allowing users to manage their sales activities on the go. However, it still faces challenges in overall user satisfaction compared to HubSpot, which boasts a significantly higher G2 Score and a larger volume of recent positive reviews.



| | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,621 | 13,868 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Small-Business (60.8% of reviews) | 
| **Entry Level Price** | $210/month per user | $0.00 | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### HubSpot Sales Hub

Pros:
- Ease of Use (1216 reviews)
- Features (702 reviews)

Cons:
- Missing Features (435 reviews)
- Limited Features (409 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1294 reviews) | 8.6 (10067 reviews) | 
  | **Ease of Use** | 7.5 (1300 reviews) | 8.7 (10959 reviews) | 
  | **Ease of Setup** | 7.2 (420 reviews) | 8.3 (4920 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 8.6 (3160 reviews) | 
  | **Quality of Support** | 7.5 (1135 reviews) | 8.6 (9067 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 8.7 (3112 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1269 reviews) | 8.7 (9612 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### HubSpot Sales Hub

#### Entry-Level Pricing

Plan: Free HubSpot CRM

Price: $0.00

Description: A foundational CRM that helps businesses organize their interactions, and create great experiences for their customers.

Key Features:
- Contact management
- Contact website activity
- Companies

[Browse all 4 editions](https://www.g2.com/products/hubspot-sales-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.8/10 | 1204 |
| **HubSpot Sales Hub** | 8.0/10 | 7638 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Contact & Account Management** | 8.1 (966 reviews) ✓ Verified | 8.7 (6171 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (678 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (908 reviews) ✓ Verified | 8.6 (6051 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (973 reviews) ✓ Verified | 8.6 (6207 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (735 reviews) ✓ Verified | 7.8 (4201 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (871 reviews) ✓ Verified | 8.5 (5096 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (729 reviews) ✓ Verified | 7.8 (3263 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.8 (3172 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (767 reviews) ✓ Verified | 8.2 (2466 reviews) | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Email Marketing** | 7.6 (753 reviews) ✓ Verified | 8.7 (5428 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (731 reviews) ✓ Verified | 8.5 (5065 reviews) ✓ Verified | 
| **Lead Management** | 7.9 (822 reviews) ✓ Verified | 8.7 (5267 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (641 reviews) ✓ Verified | 8.1 (4452 reviews) ✓ Verified | 

#### Customer Support

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Case Management** | 8.0 (707 reviews) ✓ Verified | 8.3 (3634 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (671 reviews) ✓ Verified | 8.1 (2466 reviews) | 
| **Knowledge Base** | 7.9 (693 reviews) ✓ Verified | 8.4 (3306 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (602 reviews) ✓ Verified | 8.0 (3283 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (629 reviews) ✓ Verified | 8.3 (3511 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 8.2 (5852 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (945 reviews) ✓ Verified | 8.4 (6164 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (784 reviews) ✓ Verified | 8.0 (4301 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (555 reviews) ✓ Verified | 8.0 (3812 reviews) ✓ Verified | 
| **Social Network Integration** | 7.6 (549 reviews) ✓ Verified | 8.1 (2462 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.7 (4133 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 8.0 (2959 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (309 reviews) ✓ Verified | 8.3 (2607 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.5 (2986 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 8.1 (2279 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 7.5 (1974 reviews) | 
| **Document & Content Mgmt.** | 7.8 (277 reviews) ✓ Verified | 8.0 (2583 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 8.6 (3031 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 8.0 (1666 reviews) | 

#### Integration

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 8.4 (2269 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 8.2 (2400 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 8.2 (2250 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | 7.9 (17 reviews) | 7.4 (694 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (221 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (215 reviews) | 
| **Cross-system Integration** | 8.1 (8 reviews) | 7.4 (224 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (216 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (221 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (218 reviews) | 
| **Decision Making** | Not enough data | 7.2 (216 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Lead Generation

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 8.4/10 | 839 |

#### Lead Facilitation

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.4 (526 reviews) | 
| **Lead Qualification** | Not enough data | 8.6 (622 reviews) | 
| **Lead Follow-up** | Not enough data | 8.9 (652 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.9 (657 reviews) | 

#### Organization

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.9 (678 reviews) | 
| **Data Entry** | Not enough data | 8.8 (666 reviews) | 
| **Integrations / APIs** | Not enough data | 8.6 (603 reviews) | 

#### Performance Analysis

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Coaching ** | Not enough data | 8.3 (555 reviews) | 
| **Peformance Tracking** | Not enough data | 8.8 (668 reviews) | 

#### Sales Analysis

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Feature Not Available | 
| **Sales Forecasting ** | Not enough data | 8.7 (620 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (156 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (155 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (20 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (20 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (20 reviews) | 
| **Decision Making** | Not enough data | 8.2 (20 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1887 |

#### Integrated Workflows

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Task Management** | Not enough data | 8.8 (1639 reviews) | 
| **Email Tracking/Automation** | Not enough data | 9.0 (1690 reviews) | 
| **Calls and Voice** | Not enough data | 8.3 (1439 reviews) | 
| **Other Outreach Options ** | Not enough data | 8.2 (1335 reviews) | 
| **CRM Integration** | Not enough data | 8.8 (1527 reviews) | 
| **Calendar** | Not enough data | 8.7 (1389 reviews) | 
| **Shared Records** | Not enough data | 8.5 (1301 reviews) | 

#### Repeatability and Reportability

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Content Management** | Not enough data | 8.6 (1477 reviews) | 
| **Workflow Management** | Not enough data | 8.7 (1550 reviews) | 
| **Workflow Performance** | Not enough data | 8.6 (1521 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.1 (1392 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### AI and Automation

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.2 (1245 reviews) | 
| **Lead Scoring** | Not enough data | 8.1 (1210 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.1 (1202 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.8 (1082 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (1029 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (494 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (180 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (180 reviews) | 
| **Cross-system Integration** | Not enough data | 7.1 (181 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (180 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (181 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (181 reviews) | 
| **Decision Making** | Not enough data | 7.1 (183 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 7.7/10 | 386 |

#### Call Analytics

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Call Recording** | Not enough data | 8.2 (303 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (269 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (278 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 7.5 (243 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (111 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (25 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (24 reviews) | 
| **Decision Making** | Not enough data | 7.5 (25 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 8.5/10 | 12 |

#### Responses

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.5 (11 reviews) | 
| **Route To Human** | Not enough data | 8.6 (11 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 7.9 (11 reviews) | 

#### Automation - AI Agents

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.0 (10 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.2 (10 reviews) | 
| **Lead Generation** | Not enough data | 8.7 (10 reviews) | 
| **Document Processing** | Not enough data | 8.5 (10 reviews) | 
| **Feedback Collection** | Not enough data | 8.9 (9 reviews) | 

#### Platform

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (11 reviews) | 
| **Integration** | Not enough data | 8.5 (11 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.0 (10 reviews) | 

#### Autonomy -  AI Agents

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (10 reviews) | 
| **Adaptive Responses** | Not enough data | 7.8 (10 reviews) | 
| **Task Execution** | Not enough data | 8.0 (10 reviews) | 
| **Problem Solving** | Not enough data | 7.8 (10 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (11 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 8.4/10 | 771 |

#### Integrations

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 8.3 (523 reviews) | 
| **Email Integration** | Not enough data | 9.0 (720 reviews) | 
| **Zoom Integration** | Not enough data | 8.3 (588 reviews) | 
| **Google Meet Integration** | Not enough data | 8.4 (577 reviews) | 
| **Salesforce Integration** | Not enough data | 7.7 (487 reviews) | 

#### Branding & Customizatio

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.6 (627 reviews) | 
| **Personalized Links** | Not enough data | 8.7 (647 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.4 (568 reviews) | 

#### Automatic Rules & Configurations

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.7 (621 reviews) | 
| **Automatic Updates** | Not enough data | 8.9 (630 reviews) | 
| **Buffer Times** | Not enough data | 8.5 (588 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (48 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (47 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 6.1/10 | 17 |

#### Agentic AI - Visitor Identification

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 6.0 (17 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 8.0/10 | 1389 |

#### Agentic AI - Sales Performance Management

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (82 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 6.6 (82 reviews) | 

#### Incentives

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Badges** | Not enough data | 7.9 (770 reviews) | 
| **Triggers** | Not enough data | 8.1 (848 reviews) ✓ Verified | 
| **Commission Calculator** | Not enough data | 7.5 (719 reviews) ✓ Verified | 
| **Leaderboards** | Not enough data | 8.3 (944 reviews) | 

#### Personalization

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Profiles** | Not enough data | 8.4 (967 reviews) | 
| **Custom Reports** | Not enough data | 8.5 (1101 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (1199 reviews) ✓ Verified | 
| **Goal Setting** | Not enough data | 8.5 (991 reviews) ✓ Verified | 

#### Administrative

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Integration** | Not enough data | 8.6 (1022 reviews) ✓ Verified | 
| **Employee Structure** | Not enough data | 8.4 (903 reviews) ✓ Verified | 
| **Behavior Monitoring** | Not enough data | 8.3 (857 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 7.8/10 | 2526 |

#### Agentic AI - Email Tracking

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (119 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (119 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (119 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (119 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (118 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (119 reviews) | 
| **Decision Making** | Not enough data | 7.0 (120 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Open Rates** | Not enough data | 8.7 (2097 reviews) | 
| **Link Activity** | Not enough data | 8.8 (2082 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.8 (2135 reviews) | 
| **Email Scheduling** | Not enough data | 8.9 (2135 reviews) | 
| **Notifications** | Not enough data | 8.8 (2231 reviews) | 
| **Email Categorization** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | 8.9 (2211 reviews) | 

#### Generative AI

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (485 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **HubSpot Sales Hub** | 8.0/10 | 1861 |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (107 reviews) | 
| **Cross-system Integration** | Not enough data | 7.1 (105 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (103 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (105 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (104 reviews) | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | 8.3 (1357 reviews) | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | 8.4 (1426 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | 8.2 (1290 reviews) | 
| **Interactive Dashboards** | 8.1 (21 reviews) | 8.6 (1546 reviews) | 
| **Data Segmentation** | 8.7 (20 reviews) | 8.4 (1388 reviews) | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | 8.1 (1346 reviews) | 
| **Opportunity Scoring** | 8.6 (19 reviews) | 8.2 (1302 reviews) | 
| **Risk Analysis** | 8.3 (19 reviews) | 7.8 (1131 reviews) | 
| **Live Forecasting** | 8.3 (19 reviews) | 7.9 (1263 reviews) | 

#### Sales Management

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | 8.8 (1553 reviews) | 
| **Sales Gamification** | 8.7 (19 reviews) | 7.9 (1245 reviews) | 
| **Account-Based Analytics** | 8.5 (20 reviews) | 8.4 (1408 reviews) | 
| **Activity Tracking** | 8.7 (20 reviews) | 8.9 (1622 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 8.3/10 | 1507 |

#### Agentic AI - Outbound Call Tracking

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (61 reviews) | 

#### Calling

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Record Calls** | Not enough data | 8.6 (1190 reviews) | 
| **Generate Location** | Not enough data | 8.1 (981 reviews) | 
| **Call Types** | Not enough data | 8.6 (1149 reviews) | 
| **Click-to-Call** | Not enough data | 8.7 (1180 reviews) | 
| **Auto Dialer** | Not enough data | 7.9 (71 reviews) | 

#### Contacts

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (1255 reviews) | 
| **Information Locater** | Not enough data | 8.4 (1099 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (1158 reviews) | 

#### Insights

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Notes** | Not enough data | 9.0 (1345 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (1186 reviews) | 
| **Automated Voicemails** | Not enough data | Feature Not Available | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 8.4 (1090 reviews) | 
| **Automated Note Taking** | Not enough data | 7.6 (68 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **HubSpot Sales Hub** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | 7.7/10 | 1025 |

#### Agentic AI - Sales Enablement

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (59 reviews) | 

#### Content Management

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Content Import** | Not enough data | 8.4 (804 reviews) | 
| **Content Creation** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | Feature Not Available | 
| **Advanced Search** | Not enough data | 8.2 (813 reviews) | 
| **Content Storage** | Not enough data | 8.3 (799 reviews) | 

#### Analytics

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (883 reviews) | 
| **Alerts** | Not enough data | 8.4 (883 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.4 (826 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (800 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Sales Training ** | Not enough data | 7.5 (38 reviews) | 
| **Sales Coaching** | Not enough data | 7.4 (38 reviews) | 
| **Sales Onboarding** | Not enough data | 7.7 (39 reviews) | 

#### Revenue Enablement - Sales Enablement

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | 7.2 (37 reviews) | 
| **AI and Automation** | Not enough data | 7.1 (39 reviews) | 
| **End-to-End Customer Journey Insights** | Not enough data | 7.4 (38 reviews) | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | N/A | N/A |
| **HubSpot Sales Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Dynamics 365 Sales (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to HubSpot Sales Hub (11):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | HubSpot Sales Hub | 
|---|---|---|
| **Small-Business** | 31.1% | 60.8% | 
| **Mid-Market** | 39.4% | 35.2% | 
| **Enterprise** | 29.5% | 4.0% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.7%
- **Computer Software:** 8.3%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### HubSpot Sales Hub

- **Computer Software:** 15.9%
- **Information Technology and Services:** 12.2%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.3%
- **Education Management:** 3.2%
- **Real Estate:** 2.8%
- **Internet:** 2.2%
- **Hospital & Health Care:** 1.8%
- **Health, Wellness and Fitness:** 1.6%
- **Staffing and Recruiting:** 1.6%
- **Other:** 44.5%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14708 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3089 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1441 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1001 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (953 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)

### Alternatives to HubSpot Sales Hub

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9688 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (845 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9108 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### HubSpot Sales Hub

- Title: [Can I automate multiple scheduled sales email sends based on the suggested optimized send times?](https://www.g2.com/discussions/can-i-automate-multiple-scheduled-sales-email-sends-based-on-the-suggested-optimized-send-times) — 6 comments, 1 upvote
  > **Top comment:** "Yes, you can schedule automated emails at suggested optimized times. You can send single emails or sequences."
- Title: [What is HubSpot Sales Hub used for?](https://www.g2.com/discussions/what-is-hubspot-sales-hub-used-for) — 5 comments
  > **Top comment:** "Hubspot Sales is a client management or engagement tool. Hubspot is split into two main categories Sales and Marketing. As the question is around sales -..."
- Title: [Will Hubspot connect well with variety of accounting softwares?](https://www.g2.com/discussions/will-hubspot-connect-well-with-variety-of-accounting-softwares) — 5 comments, 2 upvotes
  > **Top comment:** "There aren’t any native integrations that I’m aware of. There are a few you can set up through Zapier. A word of caution: HubSpot isn’t currently compliant..."
- Title: [How has HubSpot Sales Hub impacted the sales pipeline management in small to mid-sized businesses?](https://www.g2.com/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) — 4 comments
  > **Top comment:** "HubSpot Sales Hub helps small and mid-sized businesses manage their sales pipeline better by:

Giving a clear view of all leads and deals.
Automating..."
- Title: [Sequences](https://www.g2.com/discussions/24872-sequences) — 4 comments, 1 upvote
  > **Top comment:** "Yes, you can do either... You can export a list of people who belong to a specific segment (list) or you can add a new "sequence" and enroll those already in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-hubspot-sales-hub)