# Hubble vs Userbrain Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Userbrain excels in **ease of use** , with users appreciating its straightforward setup process. One user highlighted how quickly they could set up studies and receive actionable insights, making usability testing feel effortless.
- **Users say** Hubble shines in **recruitment capabilities** , allowing for precise targeting of user demographics. Reviewers noted the ease of plugging in specific characteristics to recruit from a broad pool, which is particularly beneficial for companies looking to reach diverse audiences.
- **According to verified reviews** , both platforms received high marks for **quality of support** , but Hubble edges out with a perfect score. Users praised Hubble's responsive team, who assist with feature requests and study setups, enhancing the overall user experience.
- **Reviewers mention** that Userbrain's **output quality** is impressive, with AI summarization providing well-structured documentation. This feature allows users to quickly identify usability issues, which is a significant advantage for those needing rapid feedback.
- **G2 reviewers highlight** that while Userbrain is favored by small businesses, Hubble's focus on mid-market companies allows it to offer features that cater to larger organizations. Users appreciated Hubble's intuitive interface and extensive tester coverage, which is ideal for global companies.
- **Users report** that both platforms have their strengths, but Userbrain's simplicity in usability testing is a standout feature. One user noted the elegance of its design, allowing them to easily set goals and receive video feedback, which contrasts with Hubble's more complex setup process.



| | Hubble | Userbrain | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 49 | 34 | 
| **Largest Market Segment** | Mid-Market (66.7% of reviews) | Small-Business (77.4% of reviews) | 
| **Entry Level Price** | Contact Us | $0.00 | 

---
## Top Pros & Cons

### Hubble

Pros:
- Ease of Use (16 reviews)
- Customer Support (14 reviews)

Cons:
- Software Bugs (3 reviews)
- Missing Features (2 reviews)

### Userbrain

Pros:
- Audience Diversity (1 reviews)
- Customer Support (1 reviews)


---
## Ratings Comparison
| Rating | Hubble | Userbrain | 
|---|---|---|
  | **Meets Requirements** | 9.2 (42 reviews) | 8.9 (24 reviews) | 
  | **Ease of Use** | 9.5 (44 reviews) | 9.3 (26 reviews) | 
  | **Ease of Setup** | 9.7 (36 reviews) | 9.7 (20 reviews) | 
  | **Ease of Admin** | 10.0 (10 reviews) | 9.5 (16 reviews) | 
  | **Quality of Support** | 10.0 (42 reviews) | 9.2 (21 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (10 reviews) | 9.1 (16 reviews) | 
  | **Product Direction (% positive)** | 9.7 (42 reviews) | 9.4 (21 reviews) | 

---
## Pricing

### Hubble

#### Entry-Level Pricing

Plan: Starter Plan for Organizations

Price: Contact Us

Description: Starter plan for enterprises that want to elevate their continuous user research operations.

Key Features:
- In-product surveys
- Unmoderated tests
- Prototype tests

[Learn more about Hubble](https://www.g2.com/products/hubbleux/reviews)

#### Free Trial

Yes

### Userbrain

#### Entry-Level Pricing

Plan: Free 

Price: $0.00

Description: No subscription, no minimum order


Key Features:
- 5 sessions with your own users
- Refills monthly
- Get testers from our 170k+ pool of qualified testers on demand

[Browse all 3 editions](https://www.g2.com/products/userbrain/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Hubble** | 8.3/10 | 43 |
| **Userbrain** | 8.5/10 | 20 |

#### User Response Methods

| Feature | Hubble | Userbrain | 
|---|---|---|
| **Survey** | 9.8 (33 reviews) | 9.7 (11 reviews) | 
| **Video Snippets** | 9.2 (26 reviews) | 9.6 (13 reviews) | 
| **Video Interview** | 7.5 (25 reviews) | 8.8 (7 reviews) | 
| **Photo Submission** | 7.2 (23 reviews) | 8.3 (5 reviews) | 
| **Text/Notes** | Feature Not Available | 9.6 (9 reviews) | 

#### Participant Selection

| Feature | Hubble | Userbrain | 
|---|---|---|
| **In-App** | 8.4 (23 reviews) | 7.3 (5 reviews) | 
| **In-Store** | 6.6 (20 reviews) | 5.7 (5 reviews) | 
| **On-Site** | 7.7 (22 reviews) | 6.7 (5 reviews) | 
| **Recruitment Pool** | 8.8 (30 reviews) | 8.9 (12 reviews) | 

#### Insights

| Feature | Hubble | Userbrain | 
|---|---|---|
| **Analytics** | 8.8 (35 reviews) | 9.3 (10 reviews) | 
| **Collaboration** | 9.1 (27 reviews) | 8.8 (7 reviews) | 
| **Sorting** | Feature Not Available | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Hubble | Userbrain | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 9.5 (13 reviews) | 

### Conversational AI Survey Platforms

| Product | Score | Reviews |
|---|---|---|
| **Hubble** | N/A | N/A |
| **Userbrain** | N/A | N/A |

#### Study Creation & Design - Conversational AI Survey Platforms

| Feature | Hubble | Userbrain | 
|---|---|---|
| **AI-Powered Question Generation** | Not enough data | Not enough data | 
| **Research Objective Optimization** | Not enough data | Not enough data | 
| **Cross-Platform Study Design** | Not enough data | Not enough data | 
| **Multi-Modal Study Templates** | Not enough data | Not enough data | 
| **Adaptive Survey Logic** | Not enough data | Not enough data | 

#### Participant Management & Recruitment - Conversational AI Survey Platforms

| Feature | Hubble | Userbrain | 
|---|---|---|
| **Incentive Automation** | Not enough data | Not enough data | 
| **Intelligent Screener Management** | Not enough data | Not enough data | 
| **Global Participant Access** | Not enough data | Not enough data | 
| **Automated Panel Recruitment** | Not enough data | Not enough data | 

#### Data Collection & Interview Moderation - Conversational AI Survey Platforms

| Feature | Hubble | Userbrain | 
|---|---|---|
| **Embed and present various media types including images, videos, prototypes, or websites for participant evaluation** | Not enough data | Not enough data | 
| **AI Interview Moderation** | Not enough data | Not enough data | 
| **Create natural conversation flows that feel like human interactions rather than traditional form-based surveys** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to Hubble (1):** [Conversational AI Survey Platforms](https://www.g2.com/categories/conversational-ai-survey-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Hubble | Userbrain | 
|---|---|---|
| **Small-Business** | 17.8% | 77.4% | 
| **Mid-Market** | 66.7% | 16.1% | 
| **Enterprise** | 15.6% | 6.5% | 

### By Industry

#### Hubble

- **Computer Software:** 29.5%
- **Hospital & Health Care:** 13.6%
- **Information Technology and Services:** 11.4%
- **Staffing and Recruiting:** 6.8%
- **Insurance:** 4.5%
- **Financial Services:** 4.5%
- **Education Management:** 4.5%
- **Consumer Services:** 4.5%
- **Computer Games:** 4.5%
- **Real Estate:** 2.3%
- **Other:** 13.6%

#### Userbrain

- **Computer Software:** 10.3%
- **Information Technology and Services:** 10.3%
- **Online Media:** 6.9%
- **Leisure, Travel & Tourism:** 6.9%
- **Hospital & Health Care:** 6.9%
- **Financial Services:** 6.9%
- **Apparel & Fashion:** 3.4%
- **Automotive:** 3.4%
- **Banking:** 3.4%
- **Consumer Goods:** 3.4%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to Hubble

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5522 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) — 4.5/5 stars (1140 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (287 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (277 reviews)

### Alternatives to Userbrain

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (287 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (277 reviews)
- [CleverX](https://www.g2.com/products/cleverx/reviews) — 4.4/5 stars (253 reviews)
- [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) — 4.4/5 stars (243 reviews)

---
## Top Discussions

### Hubble

No discussions available for this product.

### Userbrain

- Title: [What is the 100% Satisfaction Guarantee?](https://www.g2.com/discussions/what-is-the-100-satisfaction-guarantee) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "If you’re not happy with one of the tests, we’ll send you a new one without any costs. No questions asked."
- Title: [Can I select my participants?](https://www.g2.com/discussions/can-i-select-my-participants) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Sure! You can target our testers based on their language, region, gender, age and device type."
- Title: [How many different tasks can I set?](https://www.g2.com/discussions/how-many-different-tasks-can-i-set) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We don’t limit the amount of tasks you can ask our testers to perform on your site. However, your set of tasks should be doable within 15 minutes."
- Title: [Who and where is your panel from?](https://www.g2.com/discussions/who-and-where-is-your-panel-from) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our testing panel is made of 30000 everyday people, from all around the world. You can target our testers based on their language, region, gender, age, and..."
- Title: [What is a user test?](https://www.g2.com/discussions/what-is-a-user-test) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "A user test is a 5-15 minute screen recording including audio from one of our testers using your site on their own devices.

Our testers will follow the..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hubbleux-vs-userbrain)