# Micro Focus Service Manager (formerly HP Service Manager) vs PaperCut Comparison
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## AI Generated Summary
- **G2 reviewers report** that PaperCut excels in user-friendliness, with many users appreciating its intuitive interface and effective logging capabilities. One user highlighted how it helps in reducing wastage by maintaining printing volume, which is a significant advantage for organizations looking to manage their printing costs.
- **Users say** that HP Service Manager offers a good range of customization options, making it adaptable for various needs. However, some users feel that while it is a solid ticket management tool for midsize companies, it may not be as robust as PaperCut in terms of overall usability and feature richness.
- **Reviewers mention** that PaperCut's reporting features provide valuable insights into printing habits, which can help organizations make informed decisions about their printing practices. This capability is particularly praised for its role in enhancing security by ensuring sensitive documents are not left unattended on printers.
- **According to verified reviews** , HP Service Manager is noted for its ease of raising and closing incidents and change orders. Users appreciate the straightforward process for managing tickets, but some feel it lacks the depth of features that PaperCut offers for print management.
- **G2 reviewers highlight** that PaperCut's strong support for third-party integrations, especially with active directories, simplifies printer access management. This feature is a significant plus for IT departments looking to streamline their printing processes.
- **Users report** that while both products have their strengths, PaperCut's higher overall satisfaction ratings and recent positive feedback indicate a more favorable user experience, particularly in terms of ease of use and support quality, which are critical for day-to-day operations.



| | Micro Focus Service Manager (formerly HP Service Manager) | PaperCut | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 20 | 541 | 
| **Largest Market Segment** | Enterprise (47.4% of reviews) | Mid-Market (55.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

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## Top Pros & Cons

### Micro Focus Service Manager (formerly HP Service Manager)

**Not enough data**

### PaperCut

Pros:
- Ease of Use (29 reviews)
- Printing Management (18 reviews)

Cons:
- Printing Issues (11 reviews)
- Poor Customer Support (8 reviews)

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## Ratings Comparison
| Rating | Micro Focus Service Manager (formerly HP Service Manager) | PaperCut | 
|---|---|---|
  | **Meets Requirements** | 7.4 (12 reviews) | 9.1 (496 reviews) | 
  | **Ease of Use** | 8.8 (12 reviews) | 9.0 (500 reviews) | 
  | **Ease of Setup** | Not enough data | 8.6 (273 reviews) | 
  | **Ease of Admin** | Not enough data | 9.1 (256 reviews) | 
  | **Quality of Support** | 8.1 (12 reviews) | 8.8 (442 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.2 (244 reviews) | 
  | **Product Direction (% positive)** | 6.1 (12 reviews) | 9.0 (497 reviews) | 

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## Pricing

### Micro Focus Service Manager (formerly HP Service Manager)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### PaperCut

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

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## Features Comparison By Category

### Print Management

| Product | Score | Reviews |
|---|---|---|
| **Micro Focus Service Manager (formerly HP Service Manager)** | 8.1/10 | 11 |
| **PaperCut** | 8.2/10 | 434 |

#### Hardware

| Feature | Micro Focus Service Manager (formerly HP Service Manager) | PaperCut | 
|---|---|---|
| **New Printers** | 8.1 (8 reviews) | 9.0 (387 reviews) | 
| **Network** | 8.8 (10 reviews) | 9.0 (409 reviews) | 
| **Queues** | 8.0 (10 reviews) | 9.0 (409 reviews) | 
| **Updates** | 8.0 (11 reviews) | Feature Not Available | 
| **Employee Computers** | 7.6 (9 reviews) | 8.9 (385 reviews) | 

#### Logistics

| Feature | Micro Focus Service Manager (formerly HP Service Manager) | PaperCut | 
|---|---|---|
| **Print Jobs** | 7.6 (7 reviews) | 9.1 (402 reviews) | 
| **Cost** | 8.1 (8 reviews) | 8.5 (378 reviews) | 
| **Cut Waste** | 7.9 (8 reviews) | 9.0 (392 reviews) | 
| **Compliance** | 8.6 (7 reviews) | 9.0 (377 reviews) | 

#### Agentic AI - Print Management

| Feature | Micro Focus Service Manager (formerly HP Service Manager) | PaperCut | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 6.4 (27 reviews) | 
| **Decision Making** | Not enough data | 6.5 (26 reviews) | 

---
## Categories
**Shared Categories (1):** [Print Management Solutions](https://www.g2.com/categories/print-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Micro Focus Service Manager (formerly HP Service Manager) | PaperCut | 
|---|---|---|
| **Small-Business** | 15.8% | 23.1% | 
| **Mid-Market** | 36.8% | 55.5% | 
| **Enterprise** | 47.4% | 21.4% | 

### By Industry

#### Micro Focus Service Manager (formerly HP Service Manager)

- **Information Technology and Services:** 35.0%
- **Telecommunications:** 10.0%
- **Health, Wellness and Fitness:** 10.0%
- **Computer & Network Security:** 10.0%
- **Retail:** 5.0%
- **Oil & Energy:** 5.0%
- **Electrical/Electronic Manufacturing:** 5.0%
- **Consumer Goods:** 5.0%
- **Computer Software:** 5.0%
- **Banking:** 5.0%
- **Other:** 5.0%

#### PaperCut

- **Primary/Secondary Education:** 15.0%
- **Education Management:** 14.4%
- **Information Technology and Services:** 12.9%
- **Higher Education:** 9.7%
- **Computer Software:** 3.6%
- **Printing:** 2.1%
- **Accounting:** 1.5%
- **Government Administration:** 1.5%
- **Marketing and Advertising:** 1.3%
- **Financial Services:** 1.3%
- **Other:** 36.7%

---
## Alternatives

### Alternatives to Micro Focus Service Manager (formerly HP Service Manager)

- [PrinterLogic](https://www.g2.com/products/printerlogic/reviews) — 4.6/5 stars (408 reviews)
- [MyQ](https://www.g2.com/products/myq/reviews) — 4.7/5 stars (124 reviews)
- [uniFLOW](https://www.g2.com/products/canon-uniflow/reviews) — 4.1/5 stars (45 reviews)
- [LRS Output Management](https://www.g2.com/products/lrs-output-management/reviews) — 4.4/5 stars (64 reviews)
- [ezeep](https://www.g2.com/products/ezeep/reviews) — 4.4/5 stars (52 reviews)
- [ScrewDrivers](https://www.g2.com/products/screwdrivers/reviews) — 4.7/5 stars (48 reviews)
- [Pharos Cloud](https://www.g2.com/products/pharos-systems-international-pharos-cloud/reviews) — 4.1/5 stars (26 reviews)
- [YSoft SAFEQ](https://www.g2.com/products/ysoft-safeq/reviews) — 3.9/5 stars (16 reviews)
- [Tungsten Equitrac](https://www.g2.com/products/tungsten-automation-tungsten-equitrac/reviews) — 4.2/5 stars (16 reviews)
- [PrintWithMe](https://www.g2.com/products/printwithme/reviews) — 4.1/5 stars (29 reviews)

### Alternatives to PaperCut

- [PrinterLogic](https://www.g2.com/products/printerlogic/reviews) — 4.6/5 stars (408 reviews)
- [MyQ](https://www.g2.com/products/myq/reviews) — 4.7/5 stars (124 reviews)
- [uniFLOW](https://www.g2.com/products/canon-uniflow/reviews) — 4.1/5 stars (45 reviews)
- [Pharos Cloud](https://www.g2.com/products/pharos-systems-international-pharos-cloud/reviews) — 4.1/5 stars (26 reviews)
- [Tungsten Equitrac](https://www.g2.com/products/tungsten-automation-tungsten-equitrac/reviews) — 4.2/5 stars (16 reviews)
- [YSoft SAFEQ](https://www.g2.com/products/ysoft-safeq/reviews) — 3.9/5 stars (16 reviews)
- [Printix](https://www.g2.com/products/printix-printix/reviews) — 4.2/5 stars (13 reviews)
- [ThinPrint](https://www.g2.com/products/thinprint/reviews) — 4.6/5 stars (18 reviews)
- [ezeep](https://www.g2.com/products/ezeep/reviews) — 4.4/5 stars (52 reviews)
- [Print Manager Plus](https://www.g2.com/products/print-manager-plus/reviews) — 4.1/5 stars (15 reviews)

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## Top Discussions

### Micro Focus Service Manager (formerly HP Service Manager)

No discussions available for this product.

### PaperCut

- Title: [What database does PaperCut use?](https://www.g2.com/discussions/what-database-does-papercut-use) — 1 comment, 1 upvote
  > **Top comment:** "PaperCut has its own internal database (Apache Derby) and it can integrate with external database such as Microsoft SQL Server.
The size and growth of the..."
- Title: [What does PaperCut software do?](https://www.g2.com/discussions/what-does-papercut-software-do) — 1 comment
  > **Top comment:** "Streamlines billing management for multifunction printer usage and integrates with our billing platform."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/micro-focus-service-manager-formerly-hp-service-manager-vs-papercut-mf)