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Compare Housecall Pro and The Customer Factor 
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At a Glance
Market Segments
Small-Business (94.7% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Starting at $59.00 1 Users
No pricing available
Housecall Pro
Star Rating
(200)4.3 out of 5
Market Segments
Small-Business (94.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $59.00 1 Users
Free Trial is available
Browse all 3 pricing plansThe Customer Factor
Star Rating
(10)4.6 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about The Customer FactorSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "The Customer Factor" excels in its reporting capabilities, achieving a score of 9.7, while "Housecall Pro" falls short with a score of 8.0. Reviewers mention that the detailed reports help them track performance and make informed decisions.
- Reviewers mention that "Housecall Pro" offers superior ease of use with a score of 8.9 compared to "The Customer Factor" at 7.9. Users say that the intuitive interface and straightforward navigation make it easier for new users to get started quickly.
- G2 users highlight that "The Customer Factor" provides robust invoicing features, scoring a perfect 10.0, while "Housecall Pro" scores 9.3. Users report that the seamless invoicing process saves them time and reduces errors.
- Users on G2 indicate that "Housecall Pro" shines in appointment follow-up notifications, scoring 9.2, compared to "The Customer Factor" at 9.1. Reviewers mention that timely reminders help improve customer satisfaction and reduce no-shows.
- Reviewers say that "The Customer Factor" has a strong focus on analytics with a score of 8.1, while "Housecall Pro" does not stand out in this area. Users report that the analytics tools help them understand customer behavior and optimize their services.
- Users report that both products have similar scores in client notifications, with "The Customer Factor" at 9.0 and "Housecall Pro" at 8.7. However, reviewers mention that "The Customer Factor" offers more customization options for notifications, enhancing user experience.
Pricing
Entry-Level Pricing
Housecall Pro
Basic
Starting at $59.00
1 Users
Solutions to optimize and streamline your business.
- Credit card rates as low as 2.59%
- Drag & drop scheduling
- Real-time dispatching
The Customer Factor
No pricing availableFree Trial
Housecall Pro
Free Trial is available
The Customer Factor
No trial information availableRatings
Meets Requirements
8.6
168
9.0
8
Ease of Use
8.9
169
7.9
8
Ease of Setup
8.8
124
8.3
5
Ease of Admin
9.0
113
9.0
5
Quality of Support
8.7
162
8.6
7
Has the product been a good partner in doing business?
8.9
112
8.7
5
Product Direction (% positive)
8.8
169
8.5
8
Features by Category
Collection
7.8
21
Not enough data
8.7
21
Not enough data
8.1
21
Not enough data
7.9
22
Not enough data
8.3
20
Not enough data
Agentic AI - Review Management
Not enough data
Not enough data
Not enough data
Not enough data
Moderation
8.5
20
Not enough data
8.5
20
Not enough data
8.5
20
Not enough data
Use Cases
7.8
20
Not enough data
7.7
20
Not enough data
8.8
20
Not enough data
Administration
7.3
20
Not enough data
7.4
20
Not enough data
7.6
20
Not enough data
7.6
20
Not enough data
7.7
19
Not enough data
Display Options
7.4
19
Not enough data
7.6
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
Generative AI
Not enough data
Not enough data
Operations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Resource Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
9.1
42
Not enough data
9.1
40
Not enough data
9.1
41
Not enough data
Settings
8.9
38
Not enough data
8.8
35
Not enough data
8.6
37
Not enough data
Personalization
8.7
38
Not enough data
8.5
36
Not enough data
Integrations
8.4
38
Not enough data
8.1
34
Not enough data
9.0
40
Not enough data
7.1
30
Not enough data
8.4
38
Not enough data
Generative AI
8.0
27
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.6
37
Not enough data
Feature Not Available
Not enough data
Before the Job
8.7
103
8.7
5
8.8
102
Not enough data
8.6
96
Not enough data
8.6
96
7.7
5
On the Job
8.7
96
Not enough data
8.2
97
Not enough data
7.0
85
Not enough data
8.7
102
9.0
5
8.3
65
Not enough data
After the Job
8.0
95
9.7
5
8.0
95
Not enough data
9.2
98
10.0
5
8.0
83
8.7
5
Agentic AI - Field Service Management
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Housecall Pro and The Customer Factor are categorized as Field Service Management
Unique Categories
Housecall Pro is categorized as Construction CRM, HVAC, Online Appointment Scheduling, Review Management, and Roofing
The Customer Factor has no unique categories
Reviews
Reviewers' Company Size
Housecall Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
The Customer Factor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
29.9%
Consumer Services
23.0%
Facilities Services
5.9%
Individual & Family Services
3.2%
Electrical/Electronic Manufacturing
3.2%
Other
34.8%
Facilities Services
30.0%
Outsourcing/Offshoring
10.0%
Mining & Metals
10.0%
Human Resources
10.0%
Government Administration
10.0%
Other
30.0%
Discussions
Is Housecall Pro safe?
1 Comment
EH
100% It was created by a Plumber who wanted to have all the different apps and sites in one app and 1 low price. It really is an all in one and saves me time...Read more
Housecall Pro has no more discussions with answers
The Customer Factor has no discussions with answers
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