Compare Hotjar and Zonka Feedback
At a Glance
Market Segments
Small-Business (52.4% of reviews)
Small-Business (64.1% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Starting at $99.00 Per Month
Hotjar
Star Rating
(342)4.3 out of 5
Market Segments
Small-Business (52.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plans
Zonka Feedback
Star Rating
(81)4.7 out of 5
Market Segments
Small-Business (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Free Trial is available
Browse all 2 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hotjar excels in providing intuitive tools for understanding user behavior, particularly through features like heatmaps and session recordings. Users appreciate how these tools save time and clarify UX improvements, making it easier to identify where users hesitate or drop off.
- Users say Zonka Feedback has successfully evolved from a tactical tool to a strategic asset, with its ability to transform subjective client experiences into measurable KPIs being a standout feature. This shift has made it a valuable resource for organizations looking to enhance their customer feedback processes.
- Reviewers mention that Hotjar's setup process is quick and straightforward, allowing teams to start using the platform effectively without extensive training. This ease of implementation is frequently highlighted as a major advantage for small businesses looking to improve their website experience.
- According to verified reviews, Zonka Feedback shines in customer support, with users praising the responsiveness and helpfulness of their support team. One user specifically noted the exceptional assistance from a support representative, which enhances the overall user experience.
- G2 reviewers highlight that while Hotjar has a broader range of features for user behavior analysis, Zonka Feedback offers strong survey capabilities that many users find effective for gathering customer insights. This makes Zonka a solid choice for organizations focused on survey-based feedback.
- Users report that Hotjar has a higher overall satisfaction score compared to Zonka Feedback, indicating a more favorable reception among users. However, Zonka Feedback's recent updates and feature enhancements show promise for improving its standing in the market.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Zonka Feedback
Customer Feedback
Starting at $99.00
Per Month
Zonka Feedback’s Customer Feedback Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
- Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
- NPS, CSAT & CES measurement
- Online reputation management
Free Trial
Hotjar
Free Trial is available
Zonka Feedback
Free Trial is available
Ratings
Meets Requirements
8.6
265
9.2
54
Ease of Use
8.9
268
9.3
56
Ease of Setup
9.0
129
9.2
40
Ease of Admin
8.9
120
9.1
36
Quality of Support
8.5
181
9.3
51
Has the product been a good partner in doing business?
8.7
107
9.6
34
Product Direction (% positive)
8.2
260
9.5
51
Features by Category
Metrics
8.7
26
Not enough data
9.1
28
Not enough data
9.0
25
Not enough data
9.1
24
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.8
18
Not enough data
9.0
21
Not enough data
9.0
27
Not enough data
Reporting
Feature Not Available
Not enough data
9.0
20
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.6
20
Not enough data
8.2
17
Not enough data
8.9
22
Not enough data
Other
8.1
25
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
18
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
140
Not enough data
8.9
140
Not enough data
User Response Methods
8.9
49
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
31
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
37
|
Verified
Not enough data
9.3
16
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
39
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
User Behavior
9.0
71
|
Verified
Not enough data
8.9
72
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.7
55
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
46
|
Verified
Not enough data
8.7
41
Not enough data
Agentic AI - Session Replay
8.8
7
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
Not enough data
9.7
19
Not enough data
9.8
19
Not enough data
9.9
17
Not enough data
Feature Not Available
Customization
Not enough data
9.2
16
Not enough data
9.2
15
Not enough data
9.1
18
Not enough data
8.9
14
Generative AI
Not enough data
6.0
8
Not enough data
7.3
8
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Feature Not Available
8.3
20
8.7
10
8.2
21
8.6
11
8.5
21
Feedback Analysis
8.8
8
8.1
19
Feature Not Available
8.0
14
8.8
7
9.0
21
Feedback Sources
Feature Not Available
8.5
20
8.7
9
8.7
22
Feature Not Available
7.8
15
Feature Not Available
8.6
17
Generative AI
8.1
6
6.2
11
8.0
5
6.7
10
Survey Management
9.3
7
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.3
95
Not enough data
8.6
109
Not enough data
8.1
102
Not enough data
8.9
125
Not enough data
Reporting
9.3
153
Not enough data
9.0
148
Not enough data
8.7
128
Not enough data
7.9
106
Not enough data
Categories
Categories
Shared Categories
Hotjar and Zonka Feedback are categorized as Feedback Analytics
Unique Categories
Hotjar is categorized as Digital Experience Monitoring (DEM), Product Analytics, Session Replay, User Research, Heatmap Tools, Software Testing, Survey, Digital Analytics, and E-Commerce Analytics
Zonka Feedback is categorized as Experience Management and Text Analysis
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zonka Feedback
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.9%
Computer Software
14.7%
Information Technology and Services
11.3%
Internet
9.4%
Retail
5.6%
Other
43.1%
Hospital & Health Care
7.7%
Education Management
7.7%
Marketing and Advertising
7.7%
Information Technology and Services
6.4%
Financial Services
5.1%
Other
65.4%
Alternatives
Discussions
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
What feedback tools do you offer?
1 Comment
MD
Test Your Mind, Become an Internet marketer? Read more
Zonka Feedback has no discussions with answers
