# Hotjar by Contentsquare vs Verint Voice of the Customer Comparison - What are their main differences? At a Glance Star Rating **Hotjar by Contentsquare** [ 4.3/5(345) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews#reviews) **Verint Voice of the Customer** [ 4.2/5(45) ](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews#reviews) Market Segments **Hotjar by Contentsquare** Small-Business (52.5% of reviews) **Verint Voice of the Customer** Enterprise (47.7% of reviews) Pros & Cons **Hotjar by Contentsquare** [ Ease of Use (12) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1092938&qs=pros-and-cons#reviews)[ Features (10) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1093527&qs=pros-and-cons#reviews)[ Limitations (5) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1093143&qs=pros-and-cons#reviews)[ Missing Features (4) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1094638&qs=pros-and-cons#reviews) **Verint Voice of the Customer** Not enough data Entry-Level Pricing **Hotjar by Contentsquare** **Free** **Verint Voice of the Customer** No pricing available Summary AI Generated Summary AI-generated. Powered by real user reviews. - **G2 reviewers report** that Hotjar excels in user experience analysis, particularly with its heatmaps and session recordings. Users appreciate how these features make it easy to identify where visitors hesitate or drop off, allowing for targeted UX improvements without guesswork. - **Users say** that Verint Voice of the Customer is a versatile tool for gathering feedback, with the ability to run multiple surveys simultaneously. Reviewers highlight its effectiveness in collecting insights from various customer groups, making it a valuable asset for strategic initiatives. - **According to verified reviews** , Hotjar's setup process is notably quick and intuitive, which users find beneficial for regular use. This ease of implementation is a significant advantage for teams looking to enhance their website experience without extensive delays. - **Reviewers mention** that while Verint Voice of the Customer offers a comprehensive suite of VOC tools, it may not be as user-friendly as Hotjar. Some users have noted challenges in configuration, which can impact the overall experience for those less familiar with such platforms. - **G2 reviewers highlight** that Hotjar's support quality is consistently rated highly, with users appreciating the responsive assistance they receive. This level of support can be crucial for teams needing quick resolutions to enhance their user experience efforts. - **Users report** that while Verint Voice of the Customer is powerful, it may not cater as effectively to smaller businesses compared to Hotjar, which is favored by small-business users. This distinction can influence the choice for companies based on their size and specific needs. Pricing Entry-Level Pricing **Hotjar by Contentsquare** Hotjar by Contentsquare Free Free A simple way to get started - 200k monthly sessions - 1 project - Replays, Heatmaps + Funnels [Browse all 4 pricing plans](/products/hotjar-by-contentsquare/pricing) **Verint Voice of the Customer** Verint Voice of the Customer No pricing available Free Trial **Hotjar by Contentsquare** Hotjar by Contentsquare Free Trial is available **Verint Voice of the Customer** Verint Voice of the Customer No trial information available Ratings Meets Requirements 8.6 267 8.2 38 Ease of Use 9.0 270 8.3 39 Ease of Setup 9.0 131 7.6 24 Ease of Admin 8.9 121 8.0 22 Quality of Support 8.6 183 8.3 37 Has the product been a good partner in doing business? 8.7 108 8.0 23 Product Direction (% positive) 8.2 261 7.2 41 Features by Category Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Digital Analytics[Hide 31 FeaturesShow 31 Features](javascript:void(0);) 8.6 186 Not enough data Metrics Sessions - Digital Analytics 8.7(won by default) 26 Not enough data Engagement 9.1(won by default) 28 Not enough data Entry and Exit Pages 9.0(won by default) 25 Not enough data Standard Event Tracking 9.1(won by default) 24 Not enough data Custom Event Tracking 8.8(won by default) 20 Not enough data Retention 8.6(won by default) 19 Not enough data Return 8.8(won by default) 18 Not enough data Conversions 9.0(won by default) 21 Not enough data Funnels 9.0(won by default) 27 Not enough data Reporting Real-Time Reporting Feature Not Available Not enough data Trending 9.0(won by default) 20 Not enough data Retroactive Reporting Feature Not Available Not enough data Segmentation 8.1(won by default) 20 Not enough data Mobile Reporting 8.6(won by default) 20 Not enough data Unification Across Devices 8.2(won by default) 17 Not enough data Custom Reports and Dashboards 8.9(won by default) 22 Not enough data Other User Data 8.1(won by default) 25 Not enough data Site Search Reporting Feature Not Available Not enough data Load Time Monitoring Feature Not Available Not enough data Campaign Tracking 7.8(won by default) 18 Not enough data E-Commerce 8.1(won by default) 15 Not enough data Promotional Messages Feature Not Available Not enough data Administration Alerts Feature Not Available Not enough data Agentic AI - Digital Analytics Autonomous Task Execution Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Feature Not Available Not enough data Administration API / Integrations 8.2(won by default) 70 Not enough data QA Testing Feature Not Available Not enough data Performance and Reliability 8.9(won by default) 140 Not enough data User, Role, and Access Management 8.9(won by default) 140 Not enough data Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 8.8 7 Customer Information Customer Health Scores Not enough data 9.2(won by default) 6 | Verified Customer Monitoring Not enough data 9.0(won by default) 5 | Verified Customer Profiles Not enough data 9.0(won by default) 5 Playbooks Not enough data Not enough data Customer Segments Not enough data Not enough data Product Engagement Not enough data Not enough data Surveys Not enough data 9.3(won by default) 5 | Verified NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk Not enough data Not enough data Upsell Opportunities Not enough data Not enough data Custom Triggers Not enough data Not enough data Machine Learning Not enough data Not enough data Platform Reporting & Dashboards Not enough data 8.9(won by default) 6 | Verified Third-Party Integrations Not enough data Not enough data Data Import & Export Tools Not enough data 8.7(won by default) 5 | Verified Workflow Capability Not enough data Not enough data Notifications Not enough data 8.3(won by default) 5 | Verified Customization Not enough data 7.8(won by default) 6 | Verified Scalability Not enough data 9.0(won by default) 5 | Verified Data Security Not enough data Not enough data Performance & Reliability Not enough data 9.0(won by default) 5 | Verified User, Role, and Access Management Not enough data 8.1(won by default) 6 | Verified Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Customer Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);) 8.6 65 Not enough data User Response Methods Survey 8.9(won by default) 49 | Verified Not enough data Video Snippets 8.9(won by default) 42 | Verified Not enough data Video Interview 8.8(won by default) 15 Not enough data Photo Submission Feature Not Available Not enough data Text/Notes 8.3(won by default) 31 | Verified Not enough data Commenting/Notes Not enough data Not enough data Participant Selection In-App Feature Not Available Not enough data In-Store Feature Not Available Not enough data On-Site 8.6(won by default) 37 | Verified Not enough data Recruitment Pool 9.3(won by default) 16 Not enough data Single Sign On Not enough data Not enough data Insights Analytics 8.8(won by default) 52 | Verified Not enough data Collaboration 8.6(won by default) 39 | Verified Not enough data Sorting 8.5(won by default) 40 | Verified Not enough data Visual Analytics Not enough data Not enough data Generative AI AI Text Summarization 7.7(won by default) 5 Not enough data Generative AI Not enough data Not enough data Additional Functionality User Journeys Not enough data Not enough data Usability Testing Not enough data Not enough data Engagement Tracking Not enough data Not enough data For Mobile Not enough data Not enough data A/B Testing Not enough data Not enough data Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Data Visualization Not enough data Not enough data API Not enough data Not enough data Drag & Drop Not enough data Not enough data Unmoderated Testing Not enough data Not enough data Screen Activity Recording Not enough data Not enough data Behavior Tracking Not enough data Not enough data Software Testing Management Not enough data Not enough data Performance Metrics Not enough data Not enough data Customizable Questions Not enough data Not enough data Heatmaps Not enough data Not enough data Prototype Creation Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Segmentation Not enough data Not enough data Data Import/Export Not enough data Not enough data Trend Analysis Not enough data Not enough data User Research Analysis Not enough data Not enough data Monitoring Not enough data Not enough data Third-Party Integrations Not enough data Not enough data For Websites Not enough data Not enough data Issue Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Customizable Branding Not enough data Not enough data User Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Design Management Not enough data Not enough data Multi-Language Not enough data Not enough data Real-Time Data Not enough data Not enough data Project Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Moderated Usability Testing Not enough data Not enough data Quantitative Metrics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Tagging Not enough data Not enough data Conversion Rate Optimization Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Video recording/Transcriptions Not enough data Not enough data Customizable Categories Not enough data Not enough data Annotations Not enough data Not enough data Performance Testing Not enough data Not enough data Benchmarking Not enough data Not enough data Question Library Not enough data Not enough data Customizable Reports Not enough data Not enough data Projections Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Assessment Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Video Support Not enough data Not enough data Demographic Data Not enough data Not enough data Customer Experience Management Not enough data Not enough data Workflow Management Not enough data Not enough data Geotargeting Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Reminders Not enough data Not enough data Audience Targeting Not enough data Not enough data Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.7 100 Not enough data User Behavior Click Tracking 9.0(won by default) 71 | Verified Not enough data Mouse Movement 8.9(won by default) 72 | Verified Not enough data Frustration Tracking 8.6(won by default) 54 | Verified Not enough data A/B Testing Error and Bug Tracking 9.1(won by default) 36 | Verified Not enough data Split URL Testing 8.8(won by default) 36 Feature Not Available Data Analysis 8.8(won by default) 56 | Verified Not enough data Notes 8.8(won by default) 36 | Verified Not enough data Visitor Information User Identification 7.6(won by default) 46 | Verified Not enough data Search Box 8.7(won by default) 41 Feature Not Available Agentic AI - Session Replay Cross-system Integration Feature Not Available Not enough data Product Analytics[Hide 39 FeaturesShow 39 Features](javascript:void(0);) Not enough data Not enough data Product Analytics Account-Level Analytics Not enough data Not enough data User-Level Analytics Not enough data Not enough data Segmentation Not enough data Not enough data Funnels Not enough data Not enough data Alerts Feature Not Available Not enough data Multi-Product Analytics Feature Not Available Not enough data User Scoring Feature Not Available Not enough data Integrations Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Agentic AI - Product Analytics Autonomous Task Execution Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Adaptive Learning Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Machine Learning Not enough data Not enough data Behavioral Analytics - Product Analytics Multi-Product Analytics Feature Not Available Not enough data User level Analytics Not enough data Not enough data Account level Analytics Not enough data Not enough data Segmentation Not enough data Not enough data Funnels Not enough data Not enough data Platform Infrastructure - Product Analytics Cross System integrations Not enough data Not enough data Alerts Feature Not Available Not enough data Integrations Not enough data Not enough data AI driven optimization - Product Analytics User scoring Feature Not Available Not enough data Adaptive learning Feature Not Available Not enough data Automated insights Not enough data Not enough data Autonomous task execution Feature Not Available Not enough data Additional Functionality Conversion Tracking Not enough data Not enough data Funnel Analysis Not enough data Not enough data Product Data Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Cohort Analysis Not enough data Not enough data Session Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Interactive Reports Not enough data Not enough data A/B Testing Not enough data Not enough data E-Commerce Analytics[Hide 15 FeaturesShow 15 Features](javascript:void(0);) 7.9 9 Not enough data Analytics Reports 7.8(won by default) 9 Not enough data Dashboard 8.1(won by default) 9 Not enough data Web Analytics 9.1(won by default) 9 Not enough data Campaign Tracking 7.8(won by default) 6 Not enough data Customer Demographics 8.6(won by default) 7 Not enough data Predictive Analytics Feature Not Available Not enough data Administration Data Storage 7.6(won by default) 7 Not enough data A/B Testing 5.7(won by default) 5 Not enough data Integrations 8.8(won by default) 8 Not enough data Generative AI AI Text Generation Feature Not Available Not enough data Agentic AI - E-Commerce Analytics Multi-step Planning Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Adaptive Learning Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Feature Not Available Not enough data Digital Experience Monitoring (DEM)[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 8.9 10 Not enough data Experience Real-Time Monitoring 9.0(won by default) 10 Not enough data Session Replay 9.2(won by default) 10 Not enough data Behavioral Analysis 9.0(won by default) 10 Not enough data Agentic AI - Digital Experience Monitoring (DEM) Autonomous Task Execution Feature Not Available Not enough data Multi-step Planning Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Adaptive Learning Feature Not Available Not enough data Natural Language Interaction Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Feature Not Available Not enough data Management Content Management Feature Not Available Not enough data Alerts Feature Not Available Not enough data Budget Analysis Feature Not Available Not enough data Performance Uptime Monitoring Feature Not Available Not enough data Performance Monitoring 8.5(won by default) 9 Not enough data Issue Tracking Feature Not Available Not enough data Resource Monitoring Feature Not Available Not enough data Experience Management[Hide 55 FeaturesShow 55 Features](javascript:void(0);) Not enough data 7.9 10 Analytics Net Promoter Score (NPS) Not enough data 7.8(won by default) 6 Customer Satisfaction (CSAT) Score Not enough data 8.7(won by default) 5 Customer Effort Score (CES) Not enough data 7.0(won by default) 5 Gamification Not enough data Feature Not Available Customization Stakeholder Management Not enough data 8.3(won by default) 5 Multilanguage Support Not enough data 7.5(won by default) 6 Multiple Branding Support Not enough data Not enough data Vertical-specific Solutions Not enough data Not enough data Customizable Branding Not enough data Not enough data Knowledge Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Feedback Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Experience Management Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Drag & Drop Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Customizable Forms Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Segmentation Not enough data Not enough data Tagging Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Text Analysis Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data CRM Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Fields Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) 8.6 15 Not enough data Feedback Management Tagging Feature Not Available Not enough data Segmentation 8.7(won by default) 10 Not enough data Custom Reports and Dashboards 8.6(won by default) 11 Not enough data Feedback Analysis Thematic Analysis 8.8(won by default) 8 Not enough data Sentiment Analysis 8.3(won by default) 5 Not enough data NPS/CSAT Scoring 8.8(won by default) 7 Not enough data Feedback Sources Online Reviews Feature Not Available Not enough data Surveys 8.7(won by default) 9 Not enough data Social Media Feature Not Available Not enough data Customer Service Channels Feature Not Available Not enough data Generative AI AI Text Generation Feature Not Available Not enough data AI Text Summarization 8.0(won by default) 5 Not enough data Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);) 8.6 11 Not enough data Survey Management Survey Builder 9.3(won by default) 7 Not enough data Customizable Questions 8.3(won by default) 6 Not enough data Templates Not enough data Not enough data Survey Distribution Not enough data Not enough data Mobile Survey Not enough data Not enough data Site Intercept Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Survey Customization Question Branching Not enough data Not enough data Branding 8.3(won by default) 5 Not enough data Multimedia Support Not enough data Not enough data Multilingual Surveys Not enough data Not enough data Survey Insights Reporting & Analytics 8.3(won by default) 5 Not enough data BI Tools Integration Not enough data Not enough data Data Exporting Not enough data Not enough data Permissions Not enough data Not enough data Collaboration Tools Not enough data Not enough data Presentation Tools Not enough data Not enough data Data Analysis Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Visual Analytics Not enough data Not enough data Agentic AI - Survey Adaptive Learning Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Decision Making Feature Not Available Not enough data Dynamic Content Not enough data Not enough data Additional Functionality Single Sign On Not enough data Not enough data Phone Polling Not enough data Not enough data Online Polling Not enough data Not enough data Support Audio/Images/Video Not enough data Not enough data Engagement Tracking Not enough data Not enough data Question Library Not enough data Not enough data Data Visualization Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Generative AI Not enough data Not enough data Word Clouds Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Customizable Fields Not enough data Not enough data Template Management Not enough data Not enough data Email Management Not enough data Not enough data Interactive Content Not enough data Not enough data Q&A Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data API Not enough data Not enough data Data Cleansing Not enough data Not enough data Email Marketing Not enough data Not enough data Data Security Not enough data Not enough data Anonymous Feedback Not enough data Not enough data URL Customization Not enough data Not enough data Question Piping Not enough data Not enough data Offline Response Collection Not enough data Not enough data Activity Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Import/Export Not enough data Not enough data Response Validation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Response Quotas Not enough data Not enough data Multi-Language Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Email Reminders Not enough data Not enough data Gamification Not enough data Not enough data Randomization Not enough data Not enough data Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) Not enough data 8.5 13 Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Survey Management Brand Design Consistency Not enough data 9.2(won by default) 10 Survey Deployment Not enough data 8.5(won by default) 11 Feedback Collection Not enough data 8.6(won by default) 12 Device Responsiveness Not enough data 8.7(won by default) 10 Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation Not enough data 7.9(won by default) 11 Trigger Alerts Not enough data 8.3(won by default) 9 Real-Time Analysis Not enough data 8.2(won by default) 10 Real-Time Action Not enough data 8.1(won by default) 9 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security Not enough data 9.0(won by default) 8 System Monitoring Not enough data 8.1(won by default) 9 SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Software Testing[Hide 3 FeaturesShow 3 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Software Testing Autonomous Task Execution Feature Not Available Not enough data Natural Language Interaction Feature Not Available Not enough data Proactive Assistance Feature Not Available Not enough data Heatmap Tools[Hide 67 FeaturesShow 67 Features](javascript:void(0);) 8.6 167 Not enough data Agentic AI - Heatmap Tools Autonomous Task Execution Feature Not Available Not enough data Multi-step Planning Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Adaptive Learning Feature Not Available Not enough data Natural Language Interaction Feature Not Available Not enough data Decision Making Feature Not Available Not enough data Third-Party Integrations Not enough data Not enough data Analysis Conversion Opportunities 8.6(won by default) 115 Not enough data Side-By-Side Analysis 8.3(won by default) 95 Not enough data Mobile Device Analysis 8.6(won by default) 109 Not enough data Data Quantification 8.1(won by default) 102 Not enough data Webpage Element Analysis 8.9(won by default) 125 Not enough data Funnel Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Reporting Heat Maps 9.3(won by default) 154 Not enough data Session Replays 9.0(won by default) 149 Not enough data Monitoring 8.7(won by default) 129 Not enough data Data Segmentation 7.9(won by default) 106 Not enough data Real-Time Data Not enough data Not enough data Customer Segmentation Not enough data Not enough data Scroll Maps Not enough data Not enough data Geographic Maps Not enough data Not enough data Floor Plans & Maps Not enough data Not enough data Hover Maps Not enough data Not enough data Additional Functionality Web Traffic Reporting Not enough data Not enough data Customer Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Image Overlay Not enough data Not enough data Visitor Tracking Not enough data Not enough data Engagement Tracking Not enough data Not enough data Dynamic Content Not enough data Not enough data Data Visualization Not enough data Not enough data Drag & Drop Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Embeddable Widget Not enough data Not enough data Conversion Tracking Not enough data Not enough data Search/Filter Not enough data Not enough data Generative AI Not enough data Not enough data Behavior Tracking Not enough data Not enough data Customizable Reports Not enough data Not enough data A/B Testing Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Hierarchical Mapping Not enough data Not enough data Radial Mapping Not enough data Not enough data For Science Not enough data Not enough data Conversion Rate Optimization Not enough data Not enough data Screen Activity Recording Not enough data Not enough data Dashboard Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Website Analytics Not enough data Not enough data Form Analytics Not enough data Not enough data Templates Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Customizable Templates Not enough data Not enough data API Not enough data Not enough data Tagging Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Data Analysis Tools Not enough data Not enough data Element Analytics Not enough data Not enough data Mobile Access Not enough data Not enough data Visual Analytics Not enough data Not enough data Territorial Mapping Not enough data Not enough data Embeddable Not enough data Not enough data Predictive Analytics[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Statistical Tool Scripting Not enough data Feature Not Available Data Mining Not enough data Feature Not Available Algorithms Not enough data Not enough data Data Analysis Analysis Not enough data Not enough data Data Interaction Not enough data Feature Not Available Time Series Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data Decision Making Modeling Not enough data Not enough data Data Visualizations Not enough data Not enough data Report Generation Not enough data Not enough data Data Unification Not enough data Not enough data Customizable Reports Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Additional Functionality Demand Forecasting Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Drag & Drop Not enough data Not enough data For Healthcare Not enough data Not enough data Forecasting Not enough data Not enough data Data Extraction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Decision Support Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Retail Not enough data Not enough data For Education Not enough data Not enough data Data Discovery Not enough data Not enough data Graphical Workflow Editor Not enough data Not enough data Performance Metrics Not enough data Not enough data Business Rules Management Not enough data Not enough data AI Copilot Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Transformation Not enough data Not enough data Data Clustering Not enough data Not enough data API Not enough data Not enough data Data Blending Not enough data Not enough data Data Classification Not enough data Not enough data Workflow Management Not enough data Not enough data Workflow Automation Not enough data Not enough data Reviews Reviewers' Company Size [![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")](https://www.g2.com/products/hotjar-by-contentsquare/reviews) Hotjar by Contentsquare Small-Business(50 or fewer emp.) 52.5% Mid-Market(51-1000 emp.) 38.2% Enterprise(\> 1000 emp.) 9.3% [![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint Voice of the Customer Small-Business(50 or fewer emp.) 15.9% Mid-Market(51-1000 emp.) 36.4% Enterprise(\> 1000 emp.) 47.7% Small-Business (50 or fewer emp.) 52.5% 15.9% Mid-Market (51-1000 emp.) 38.2% 36.4% Enterprise (\> 1000 emp.) 9.3% 47.7% Reviewers' Industry [![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")](https://www.g2.com/products/hotjar-by-contentsquare/reviews) Hotjar by Contentsquare Marketing and Advertising 15.8% Computer Software 14.9% Information Technology and Services 11.2% Internet 9.3% Retail 5.6% Other 43.2% [![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint Voice of the Customer Retail 11.4% Banking 9.1% Computer Software 9.1% Internet 9.1% Marketing and Advertising 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