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Compare Hotjar and SurveyMonkey 
Featured Products
At a Glance
Market Segments
Small-Business (52.1% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Contact Us
Hotjar
Star Rating
(328)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansSurveyMonkey
Star Rating
(23,322)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user satisfaction, boasting a significantly higher overall score compared to Hotjar. Users appreciate its user-friendly interface and the ability to create surveys quickly, with one reviewer noting they could implement a global survey in just a few days.
- According to verified reviews, SurveyMonkey's extensive library of over 500 expert-written templates is a standout feature, allowing users to generate professionally structured surveys from a single text prompt in under a minute. This feature is particularly praised for ensuring data collection follows scientifically sound research methods.
- Users say that Hotjar provides exceptional insights into user behavior through its combination of heatmaps and session recordings. Reviewers highlight that this functionality goes beyond traditional analytics, offering a clearer picture of how visitors interact with websites.
- Reviewers mention that while Hotjar is easy to set up and use, it faces challenges in overall user satisfaction compared to SurveyMonkey. Users appreciate its straightforward dashboard but feel that it lacks the same level of comprehensive survey capabilities that SurveyMonkey offers.
- G2 reviewers indicate that both products are easy to use, but SurveyMonkey edges out with a higher score in ease of setup and administration. Users have noted that the onboarding process for SurveyMonkey is particularly intuitive, making it a preferred choice for those new to survey tools.
- According to recent feedback, while Hotjar is recognized for its user feedback tools, it still trails behind SurveyMonkey in terms of overall market presence and user engagement, as evidenced by the vast difference in the number of reviews, with SurveyMonkey receiving over 22,000 compared to Hotjar's 318.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Hotjar
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
255
9.0
20,503
Ease of Use
8.9
258
9.2
20,615
Ease of Setup
8.9
119
9.0
7,952
Ease of Admin
8.9
110
8.9
7,600
Quality of Support
8.5
175
8.6
14,541
Has the product been a good partner in doing business?
8.7
97
8.8
6,649
Product Direction (% positive)
8.1
251
7.7
20,065
Features by Category
Metrics
8.7
25
Not enough data
9.1
27
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.7
17
Not enough data
8.9
20
Not enough data
8.9
25
Not enough data
Reporting
Feature Not Available
Not enough data
8.9
19
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.5
19
Not enough data
8.2
17
Not enough data
8.8
21
Not enough data
Other
8.0
24
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
17
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
139
Not enough data
8.8
139
Not enough data
User Response Methods
8.8
47
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
30
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
36
|
Verified
Not enough data
9.2
15
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
38
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
User Behavior
9.0
70
|
Verified
Not enough data
8.9
71
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.8
48
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
45
|
Verified
Not enough data
8.6
40
Not enough data
Agentic AI - Session Replay
8.6
6
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feedback Management
Feature Not Available
7.7
148
8.7
10
8.1
145
8.6
11
8.1
146
Feedback Analysis
8.8
8
8.2
143
Feature Not Available
7.9
142
8.8
7
7.6
138
Feedback Sources
Feature Not Available
8.1
144
8.7
9
9.0
148
Feature Not Available
7.8
139
Feature Not Available
7.7
138
Generative AI
8.1
6
7.3
131
8.0
5
7.6
84
Survey Management
9.2
6
9.0
1405
8.3
6
8.9
1406
Not enough data
8.6
1331
Not enough data
8.8
1373
Survey Customization
Not enough data
8.5
1151
8.3
5
8.2
1186
Not enough data
8.1
1074
Not enough data
8.1
901
Survey Insights
8.3
5
8.6
1332
Feature Not Available
8.0
930
Not enough data
8.5
1244
Not enough data
8.4
1132
Agentic AI - Survey
Not enough data
7.6
148
Not enough data
7.7
146
Not enough data
8.0
150
Customization
Not enough data
8.6
209
Not enough data
8.3
194
Not enough data
8.7
214
Not enough data
8.6
225
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.6
203
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.2
94
Not enough data
8.6
108
Not enough data
8.1
101
Not enough data
8.9
124
Not enough data
Reporting
9.3
152
Not enough data
9.1
145
Not enough data
8.7
126
Not enough data
7.8
105
Not enough data
Categories
Categories
Shared Categories
Hotjar and SurveyMonkey are categorized as Feedback Analytics and Survey
Unique Categories
Hotjar is categorized as Digital Experience Monitoring (DEM), Product Analytics, Session Replay, User Research, Heatmap Tools, Software Testing, Digital Analytics, and E-Commerce Analytics
SurveyMonkey is categorized as Online Form Builder
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.1%
Computer Software
15.2%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.6%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Discussions
What is Hotjar?
1 Comment
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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