# Hotjar vs Mopinion Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hotjar excels in providing intuitive tools for understanding user behavior, particularly through features like **heatmaps** and **session recordings**. Users appreciate how these tools save time and make UX improvements feel practical and clear, allowing for targeted enhancements based on real user interactions.
- **Users say** that Mopinion offers a flexible platform for gathering user feedback, with a variety of options to measure **real customer experience KPIs**. This capability is particularly valued by those looking to go beyond traditional metrics like NPS, making it a strong choice for businesses focused on comprehensive feedback analysis.
- **Reviewers mention** that Hotjar's setup process is notably quick and user-friendly, with many users highlighting the intuitive onboarding experience. This ease of implementation allows teams to start leveraging insights without extensive delays, making it a go-to option for those needing immediate results.
- **According to verified reviews** , Mopinion shines in its ability to provide designers with control over feedback module customization. Users appreciate the ability to create visually appealing dashboards that effectively monitor feedback, which enhances the overall user experience and engagement with the tool.
- **G2 reviewers highlight** that while Hotjar has a slightly lower score in support quality, it still offers a solid experience overall. Users have noted that the platform is reliable and that the support team is responsive, which is crucial for teams that may need assistance as they navigate the tool.
- **Users report** that Mopinion has a strong focus on compliance and data protection, which is a significant advantage for businesses concerned about security. The willingness to sign data protection agreements and provide necessary documentation quickly has been a key factor in user satisfaction, especially for those in regulated industries.



| | Hotjar | Mopinion | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 342 | 28 | 
| **Largest Market Segment** | Small-Business (52.4% of reviews) | Mid-Market (51.9% of reviews) | 
| **Entry Level Price** | Free | Contact Us Per Month | 

---
## Top Pros & Cons

### Hotjar

Pros:
- Ease of Use (12 reviews)
- Features (10 reviews)

Cons:
- Limitations (5 reviews)
- Missing Features (4 reviews)

### Mopinion

**Not enough data**

---
## Ratings Comparison
| Rating | Hotjar | Mopinion | 
|---|---|---|
  | **Meets Requirements** | 8.6 (265 reviews) | 8.1 (20 reviews) | 
  | **Ease of Use** | 8.9 (268 reviews) | 8.1 (20 reviews) | 
  | **Ease of Setup** | 9.0 (129 reviews) | 8.7 (10 reviews) | 
  | **Ease of Admin** | 8.9 (120 reviews) | 8.3 (9 reviews) | 
  | **Quality of Support** | 8.5 (181 reviews) | 8.9 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (107 reviews) | 9.3 (9 reviews) | 
  | **Product Direction (% positive)** | 8.2 (260 reviews) | 7.1 (20 reviews) | 

---
## Pricing

### Hotjar

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: A simple way to get started

Key Features:
- 200k monthly sessions
- 1 project
- Replays, Heatmaps + Funnels

[Browse all 4 editions](https://www.g2.com/products/hotjar/pricing)

#### Free Trial

Yes

### Mopinion

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Month

Description: Join thousands of users optimising the online experience! Leverage the flexibility of our feedback software and get a quote tailored to your needs.

Key Features:
- Multiple Digital Channels
- Web - (up to) unlimited pageviews/month
- Email Campaign Feedback - (up to) unlimited emails/month

[Browse all 2 editions](https://www.g2.com/products/mopinion/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 186 |
| **Mopinion** | N/A | N/A |

#### Metrics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.7 (26 reviews) | Not enough data | 
| **Engagement** | 9.1 (28 reviews) | Not enough data | 
| **Entry and Exit Pages** | 9.0 (25 reviews) | Not enough data | 
| **Standard Event Tracking** | 9.1 (24 reviews) | Not enough data | 
| **Custom Event Tracking** | 8.8 (20 reviews) | Not enough data | 
| **Retention** | 8.6 (19 reviews) | Not enough data | 
| **Return** | 8.8 (18 reviews) | Not enough data | 
| **Conversions** | 9.0 (21 reviews) | Not enough data | 
| **Funnels** | 9.0 (27 reviews) | Not enough data | 

#### Reporting

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Real-Time Reporting** | Feature Not Available | Not enough data | 
| **Trending** | 9.0 (20 reviews) | Not enough data | 
| **Retroactive Reporting** | Feature Not Available | Not enough data | 
| **Segmentation** | 8.1 (20 reviews) | Not enough data | 
| **Mobile Reporting** | 8.6 (20 reviews) | Not enough data | 
| **Unification Across Devices** | 8.2 (17 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.9 (22 reviews) | Not enough data | 

#### Other

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **User Data** | 8.1 (25 reviews) | Not enough data | 
| **Site Search Reporting** | Feature Not Available | Not enough data | 
| **Load Time Monitoring** | Feature Not Available | Not enough data | 
| **Campaign Tracking** | 7.8 (18 reviews) | Not enough data | 
| **E-Commerce** | 8.1 (15 reviews) | Not enough data | 
| **Promotional Messages** | Feature Not Available | Not enough data | 
| **Administration Alerts** | Feature Not Available | Not enough data | 

#### Agentic AI - Digital Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Administration

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **API / Integrations** | 8.2 (70 reviews) | Not enough data | 
| **QA Testing** | Feature Not Available | Not enough data | 
| **Performance and Reliability** | 8.9 (140 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (140 reviews) | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 65 |
| **Mopinion** | N/A | N/A |

#### User Response Methods

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Survey** | 8.9 (49 reviews) ✓ Verified | Not enough data | 
| **Video Snippets** | 8.9 (42 reviews) ✓ Verified | Not enough data | 
| **Video Interview** | 8.8 (15 reviews) | Not enough data | 
| **Photo Submission** | 8.7 (26 reviews) | Not enough data | 
| **Text/Notes** | 8.3 (31 reviews) ✓ Verified | Not enough data | 

#### Participant Selection

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **In-App** | Feature Not Available | Not enough data | 
| **In-Store** | Feature Not Available | Not enough data | 
| **On-Site** | 8.6 (37 reviews) ✓ Verified | Not enough data | 
| **Recruitment Pool** | 9.3 (16 reviews) | Not enough data | 

#### Insights

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Analytics** | 8.8 (52 reviews) ✓ Verified | Not enough data | 
| **Collaboration** | 8.6 (39 reviews) ✓ Verified | Not enough data | 
| **Sorting** | 8.5 (40 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.7/10 | 99 |
| **Mopinion** | N/A | N/A |

#### User Behavior

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Click Tracking** | 9.0 (71 reviews) ✓ Verified | Not enough data | 
| **Mouse Movement ** | 8.9 (72 reviews) ✓ Verified | Not enough data | 
| **Frustration Tracking** | 8.6 (53 reviews) ✓ Verified | Not enough data | 

#### A/B Testing 

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Error and Bug Tracking** | 9.1 (36 reviews) ✓ Verified | Not enough data | 
| **Split URL Testing** | 8.8 (36 reviews) | Not enough data | 
| **Data Analysis** | 8.7 (55 reviews) ✓ Verified | Not enough data | 
| **Notes** | 8.8 (36 reviews) ✓ Verified | Not enough data | 

#### Visitor Information

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **User Identification** | 7.6 (46 reviews) ✓ Verified | Not enough data | 
| **Search Box** | 8.7 (41 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Cross-system Integration** | 8.8 (7 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Mopinion** | N/A | N/A |

#### Product Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | Not enough data | 
| **User-Level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 
| **Alerts** | Feature Not Available | Not enough data | 
| **Multi-Product Analytics** | Feature Not Available | Not enough data | 
| **User Scoring** | Feature Not Available | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 7.8/10 | 9 |
| **Mopinion** | N/A | N/A |

#### Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Reports** | 7.8 (9 reviews) | Not enough data | 
| **Dashboard** | 8.1 (9 reviews) | Not enough data | 
| **Web Analytics** | 9.1 (9 reviews) | Not enough data | 
| **Campaign Tracking** | 7.8 (6 reviews) | Not enough data | 
| **Customer Demographics** | 8.6 (7 reviews) | Not enough data | 
| **Predictive Analytics** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Data Storage** | 7.6 (7 reviews) | Not enough data | 
| **A/B Testing** | 5.7 (5 reviews) | Not enough data | 
| **Integrations** | 8.8 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **AI Text Generation** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.9/10 | 10 |
| **Mopinion** | N/A | N/A |

#### Experience

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Real-Time Monitoring** | 9.0 (10 reviews) | Not enough data | 
| **Session Replay** | 9.2 (10 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.0 (10 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Content Management** | Feature Not Available | Not enough data | 
| **Alerts** | Feature Not Available | Not enough data | 
| **Budget Analysis** | Feature Not Available | Not enough data | 

#### Performance

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Uptime Monitoring** | Feature Not Available | Not enough data | 
| **Performance Monitoring** | 8.5 (9 reviews) | Not enough data | 
| **Issue Tracking** | Feature Not Available | Not enough data | 
| **Resource Monitoring** | Feature Not Available | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.5/10 | 15 |
| **Mopinion** | N/A | N/A |

#### Feedback Management

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Tagging** | Feature Not Available | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.6 (11 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Thematic Analysis** | 8.8 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | Feature Not Available | Not enough data | 
| **NPS/CSAT Scoring** | 8.8 (7 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Online Reviews** | Feature Not Available | Not enough data | 
| **Surveys** | 8.7 (9 reviews) | Not enough data | 
| **Customer Service Channels** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **AI Text Generation** | 8.1 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (5 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 11 |
| **Mopinion** | N/A | N/A |

#### Survey Management

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Survey Builder** | 9.3 (7 reviews) | Not enough data | 
| **Question Types** | 8.3 (6 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | 8.3 (5 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Reporting & Analytics** | 8.3 (5 reviews) | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Mopinion** | 8.6/10 | 12 |

#### Generative AI

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.1 (11 reviews) | 
| **Survey Deployment** | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.6 (11 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 9.2 (11 reviews) ✓ Verified | 

#### Process Management

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (10 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.5 (8 reviews) | 
| **Real-Time Analysis** | Not enough data | 7.6 (7 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 7.6 (7 reviews) | 

#### System Management

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Security** | Not enough data | 9.4 (8 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 8.6 (7 reviews) | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | N/A | N/A |
| **Mopinion** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Hotjar** | 8.6/10 | 166 |
| **Mopinion** | N/A | N/A |

#### Agentic AI - Heatmap Tools

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analysis

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Conversion Opportunities** | 8.6 (114 reviews) | Not enough data | 
| **Side-By-Side Analysis** | 8.3 (95 reviews) | Not enough data | 
| **Mobile Device Analysis** | 8.6 (109 reviews) | Not enough data | 
| **Data Quantification** | 8.1 (102 reviews) | Not enough data | 
| **Webpage Element Analysis** | 8.9 (125 reviews) | Not enough data | 

#### Reporting

| Feature | Hotjar | Mopinion | 
|---|---|---|
| **Heat Maps** | 9.3 (153 reviews) | Not enough data | 
| **Session Replays** | 9.0 (148 reviews) | Not enough data | 
| **Monitoring** | 8.7 (128 reviews) | Not enough data | 
| **Data Segmentation** | 7.9 (106 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Hotjar (9):** [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Session Replay Software](https://www.g2.com/categories/session-replay), [User Research Tools](https://www.g2.com/categories/user-research), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Survey Software](https://www.g2.com/categories/survey), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics)

**Unique to Mopinion (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Hotjar | Mopinion | 
|---|---|---|
| **Small-Business** | 52.4% | 18.5% | 
| **Mid-Market** | 38.6% | 51.9% | 
| **Enterprise** | 9.1% | 29.6% | 

### By Industry

#### Hotjar

- **Marketing and Advertising:** 15.9%
- **Computer Software:** 14.7%
- **Information Technology and Services:** 11.3%
- **Internet:** 9.4%
- **Retail:** 5.6%
- **Financial Services:** 3.8%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 2.2%
- **Consumer Goods:** 1.9%
- **Furniture:** 1.9%
- **Other:** 30.0%

#### Mopinion

- **Retail:** 18.5%
- **Computer Software:** 7.4%
- **Printing:** 7.4%
- **Leisure, Travel & Tourism:** 7.4%
- **Airlines/Aviation:** 3.7%
- **Banking:** 3.7%
- **Consumer Services:** 3.7%
- **Design:** 3.7%
- **Education Management:** 3.7%
- **Government Administration:** 3.7%
- **Other:** 37.0%

---
## Alternatives

### Alternatives to Hotjar

- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1049 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (367 reviews)
- [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2361 reviews)
- [Smartlook](https://www.g2.com/products/smartlook/reviews) — 4.6/5 stars (874 reviews)
- [Quantum Metric](https://www.g2.com/products/quantum-metric/reviews) — 4.6/5 stars (270 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1790 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1364 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1051 reviews)

### Alternatives to Mopinion

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4064 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)

---
## Top Discussions

### Hotjar

- Title: [Is there a python/Node.js API Client for hotjar?](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) — 1 comment, 1 upvote
  > **Top comment:** "Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself..."
- Title: [What resources are available to customers?](https://www.g2.com/discussions/customer-success-7cf46643-7932-4113-a210-bcb082e9a6d8) — 1 comment, 1 upvote
  > **Top comment:** "Image or video "
- Title: [What feedback tools do you offer?](https://www.g2.com/discussions/feedback-tools) — 1 comment, 1 upvote
  > **Top comment:** "Test Your Mind, Become an Internet marketer? "
- Title: [How is Hotjar different from Google Analytics?](https://www.g2.com/discussions/google-analytics-b0c99bad-90ac-4ec0-95b0-a151d299363c) — 1 comment, 1 upvote
  > **Top comment:** "Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the..."
- Title: [What is Hotjar?](https://www.g2.com/discussions/hotjar) — 1 comment, 1 upvote
  > **Top comment:** "https://boardsontop.com/longboard-size-chart/"

### Mopinion

- Title: [Trial Features](https://www.g2.com/discussions/trial-features-46744842-7a5f-4db1-a321-9b6600165f70) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You will get full access to our platform and all features are available to you. If needed, our Customer Success team is available to help you with your setup..."
- Title: [VAT](https://www.g2.com/discussions/vat) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Correct, for Dutch customers we add 21% VAT and for EU customers the 'reverse charge' ruling applies. Please make sure to add your VAT-number during..."
- Title: [Payment Options](https://www.g2.com/discussions/payment-options-2a123b2d-b7eb-4114-a835-8c16773d8bc0) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We accept all major credit cards for preauthorised monthly/annual billing. For other payment (for example wire transfers) please contact: sales@mopinion.com"
- Title: [Trial](https://www.g2.com/discussions/trial-b1002a5a-e334-413d-aeae-4f02a4357636) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No, just your name and email. Only if you choose to upgrade after a trial we would need your credit card."
- Title: [Trial](https://www.g2.com/discussions/trial-4fed9c5c-48a4-44ab-95f8-28a31937ad1e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We keep your feedback inbox active but your feedback reports will go offline until you upgrade to a paid plan."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hotjar-vs-mopinion)