Compare Hotjar and Medallia Customer Experience
At a Glance
Market Segments
Small-Business (52.4% of reviews)
Enterprise (68.1% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Contact Us Per Year
Hotjar
Star Rating
(342)4.3 out of 5
Market Segments
Small-Business (52.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plans
Medallia Customer Experience
Star Rating
(205)4.5 out of 5
Market Segments
Enterprise (68.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer Experience
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in overall user satisfaction, boasting a higher G2 Score compared to Hotjar. Users appreciate its straightforward interface, with one reviewer noting that Medallia Agile Research is "easy to use" and a great fit for small to mid-sized businesses.
- According to verified reviews, Hotjar shines in its ease of setup and user experience, with many users highlighting how quickly they can implement the tool. One user mentioned that the setup is "quick" and that the heatmaps and session recordings make understanding user behavior intuitive and practical.
- Reviewers mention that while both products offer strong support, Medallia Customer Experience has a slight edge in product direction, with users feeling more positive about its future developments. This is reflected in the feedback where users express a desire for strategic shifts, indicating a proactive approach to evolving their needs.
- Users say that Hotjar's features, such as heatmaps and session recordings, are particularly effective for improving user experience. One reviewer noted that these tools "save hours of analysis," making it easier to identify where users hesitate or drop off, which is crucial for website optimization.
- According to recent feedback, Medallia Customer Experience is recognized for its robust reporting capabilities, with users appreciating the custom reports and dashboards. This feature allows businesses to tailor insights to their specific needs, enhancing decision-making processes.
- G2 reviewers highlight that while both platforms have similar scores for quality of support, Hotjar's user-friendly design and practical features make it a go-to choice for small businesses looking to enhance their website's user experience without extensive training or resources.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
Medallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Hotjar
Free Trial is available
Medallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.6
265
8.7
149
Ease of Use
8.9
268
8.6
159
Ease of Setup
9.0
129
7.3
114
Ease of Admin
8.9
120
7.7
85
Quality of Support
8.5
181
8.5
132
Has the product been a good partner in doing business?
8.7
107
8.7
89
Product Direction (% positive)
8.2
260
9.5
144
Features by Category
Metrics
8.7
26
Not enough data
9.1
28
Not enough data
9.0
25
Not enough data
9.1
24
Not enough data
8.8
20
Not enough data
8.6
19
Not enough data
8.8
18
Not enough data
9.0
21
Not enough data
9.0
27
Not enough data
Reporting
Feature Not Available
Not enough data
9.0
20
Not enough data
Feature Not Available
Not enough data
8.1
20
Not enough data
8.6
20
Not enough data
8.2
17
Not enough data
8.9
22
Not enough data
Other
8.1
25
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.8
18
Not enough data
8.1
15
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.2
70
Not enough data
Feature Not Available
Not enough data
8.9
140
Not enough data
8.9
140
Not enough data
User Response Methods
8.9
49
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
8.8
15
Not enough data
8.7
26
Not enough data
8.3
31
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
37
|
Verified
Not enough data
9.3
16
Not enough data
Insights
8.8
52
|
Verified
Not enough data
8.6
39
|
Verified
Not enough data
8.5
40
|
Verified
Not enough data
Generative AI
7.7
5
Not enough data
User Behavior
9.0
71
|
Verified
Not enough data
8.9
72
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
A/B Testing
9.1
36
|
Verified
Not enough data
8.8
36
Not enough data
8.7
55
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
Visitor Information
7.6
46
|
Verified
Not enough data
8.7
41
Not enough data
Agentic AI - Session Replay
8.8
7
Not enough data
Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
Not enough data
9.4
55
Not enough data
9.2
54
Not enough data
8.7
47
Not enough data
5.9
43
Customization
Not enough data
8.5
51
Not enough data
7.9
45
Not enough data
8.5
44
Not enough data
8.2
44
Generative AI
Not enough data
6.5
24
Not enough data
6.4
24
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Feature Not Available
8.3
43
8.7
10
8.5
41
8.6
11
8.4
48
Feedback Analysis
8.8
8
8.1
47
Feature Not Available
8.4
48
8.8
7
9.4
49
Feedback Sources
Feature Not Available
8.3
37
8.7
9
9.2
46
Feature Not Available
7.1
34
Feature Not Available
8.1
37
Generative AI
8.1
6
6.7
21
8.0
5
6.5
23
Survey Management
9.3
7
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.6
114
Not enough data
8.3
95
Not enough data
8.6
109
Not enough data
8.1
102
Not enough data
8.9
125
Not enough data
Reporting
9.3
153
Not enough data
9.0
148
Not enough data
8.7
128
Not enough data
7.9
106
Not enough data
Categories
Categories
Shared Categories
Hotjar and Medallia Customer Experience are categorized as Feedback Analytics
Unique Categories
Hotjar is categorized as Digital Experience Monitoring (DEM), Product Analytics, Session Replay, User Research, Heatmap Tools, Software Testing, Survey, Digital Analytics, and E-Commerce Analytics
Medallia Customer Experience is categorized as Experience Management
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.9%
Computer Software
14.7%
Information Technology and Services
11.3%
Internet
9.4%
Retail
5.6%
Other
43.1%
Hospitality
14.0%
Financial Services
10.2%
Information Technology and Services
7.5%
Retail
7.0%
Telecommunications
5.4%
Other
55.9%
Alternatives
Discussions
Is there a python/Node.js API Client for hotjar?
1 Comment
AG
Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself...Read more
What feedback tools do you offer?
1 Comment
MD
Test Your Mind, Become an Internet marketer? Read more
Medallia Customer Experience has no discussions with answers
