# Hotjar by Contentsquare vs Smartlook Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hotjar excels in providing intuitive heatmaps and session recordings, making it easy for users to understand real user behavior. Many users appreciate how these features save time and enhance UX improvements, with one user noting that it "saves hours of analysis."
- **Users say** Smartlook offers strong visual analytics capabilities, particularly in creating heatmaps that help identify user drop-off points. Reviewers highlight its effectiveness in visualizing user interactions, stating that it "shows you exactly what you wanted to know" about site behavior.
- **Reviewers mention** that Hotjar's setup process is quick and straightforward, which is a significant advantage for teams looking to implement user analytics without extensive delays. Users find the onboarding process intuitive, allowing them to start improving their website experience almost immediately.
- **According to verified reviews** , Smartlook shines in its session recording organization, allowing users to filter and find specific data sets easily. This feature is particularly appreciated by users who need to analyze behavior across different user groups efficiently.
- **G2 reviewers highlight** that while both tools have similar ease of use ratings, Hotjar's overall user satisfaction is higher, reflecting a more favorable experience in daily usability. Users frequently mention that Hotjar is something they "end up using regularly" to enhance their website.
- **Users report** that Smartlook has a strong focus on support and product direction, with many praising its responsiveness and commitment to improving the platform. This aspect is crucial for teams that rely on ongoing support to maximize their analytics capabilities.



| | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 342 | 874 | 
| **Largest Market Segment** | Small-Business (52.4% of reviews) | Small-Business (85.4% of reviews) | 
| **Entry Level Price** | Free | $0.00 | 

---
## Top Pros & Cons

### Hotjar by Contentsquare

Pros:
- Ease of Use (12 reviews)
- Features (10 reviews)

Cons:
- Limitations (5 reviews)
- Missing Features (4 reviews)

### Smartlook

Pros:
- Analytics (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Cluttered Interface (1 reviews)
- Complex Features (1 reviews)

---
## Ratings Comparison
| Rating | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
  | **Meets Requirements** | 8.6 (265 reviews) | 8.9 (657 reviews) | 
  | **Ease of Use** | 8.9 (268 reviews) | 8.9 (663 reviews) | 
  | **Ease of Setup** | 9.0 (129 reviews) | 9.1 (460 reviews) | 
  | **Ease of Admin** | 8.9 (120 reviews) | 9.1 (451 reviews) | 
  | **Quality of Support** | 8.5 (181 reviews) | 8.8 (471 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (107 reviews) | 9.0 (385 reviews) | 
  | **Product Direction (% positive)** | 8.2 (260 reviews) | 9.0 (621 reviews) | 

---
## Pricing

### Hotjar by Contentsquare

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: A simple way to get started

Key Features:
- 200k monthly sessions
- 1 project
- Replays, Heatmaps + Funnels

[Browse all 4 editions](https://www.g2.com/products/hotjar-by-contentsquare/pricing)

#### Free Trial

Yes

### Smartlook

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For small projects

Key Features:
- 3000 sessions per month 
- 1 month data history
- 10 events definitions

[Browse all 3 editions](https://www.g2.com/products/smartlook/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 8.6/10 | 186 |
| **Smartlook** | 8.5/10 | 475 |

#### Metrics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Sessions - Digital Analytics** | 8.7 (26 reviews) | 8.8 (157 reviews) | 
| **Engagement** | 9.1 (28 reviews) | 8.7 (78 reviews) | 
| **Entry and Exit Pages** | 9.0 (25 reviews) | 8.5 (153 reviews) | 
| **Standard Event Tracking** | 9.1 (24 reviews) | 8.6 (149 reviews) | 
| **Custom Event Tracking** | 8.8 (20 reviews) | 8.6 (130 reviews) | 
| **Retention** | 8.6 (19 reviews) | 8.2 (65 reviews) | 
| **Return** | 8.8 (18 reviews) | 8.4 (68 reviews) | 
| **Conversions** | 9.0 (21 reviews) | 8.6 (126 reviews) | 
| **Funnels** | 9.0 (27 reviews) | 8.7 (126 reviews) | 

#### Reporting

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Real-Time Reporting** | Feature Not Available | 8.8 (149 reviews) | 
| **Trending** | 9.0 (20 reviews) | 8.5 (63 reviews) | 
| **Retroactive Reporting** | Feature Not Available | 8.6 (121 reviews) | 
| **Segmentation** | 8.1 (20 reviews) | 8.6 (117 reviews) | 
| **Mobile Reporting** | 8.6 (20 reviews) | 8.3 (108 reviews) | 
| **Unification Across Devices** | 8.2 (17 reviews) | 7.8 (18 reviews) | 
| **Custom Reports and Dashboards** | 8.9 (22 reviews) | 8.7 (119 reviews) | 

#### Other

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **User Data** | 8.1 (25 reviews) | 8.7 (135 reviews) | 
| **Site Search Reporting** | Feature Not Available | 8.6 (109 reviews) | 
| **Campaign Tracking** | 7.8 (18 reviews) | 8.5 (91 reviews) | 
| **E-Commerce** | 8.1 (15 reviews) | 8.4 (90 reviews) | 
| **Administration Alerts** | Feature Not Available | 8.3 (91 reviews) | 

#### Agentic AI - Digital Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **API / Integrations** | 8.2 (70 reviews) | 8.4 (208 reviews) | 
| **QA Testing** | Feature Not Available | 8.6 (100 reviews) | 
| **Performance and Reliability** | 8.9 (140 reviews) | 8.8 (316 reviews) | 
| **User, Role, and Access Management** | 8.9 (140 reviews) | Feature Not Available | 

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | N/A | N/A |
| **Smartlook** | 8.5/10 | 90 |

#### User Identification

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Demographics** | Not enough data | Feature Not Available | 
| **User Segmentation** | Not enough data | 8.4 (59 reviews) | 
| **Geolocation** | Not enough data | 8.7 (64 reviews) | 

#### Tracking & Reporting

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Custom Event Tracking** | Not enough data | 8.3 (64 reviews) | 
| **Real-Time Insights** | Not enough data | 8.6 (69 reviews) | 
| **Attribution** | Not enough data | 8.5 (60 reviews) | 
| **Dashboard** | Not enough data | 8.6 (77 reviews) | 
| **User Path Tracking** | Not enough data | 8.9 (72 reviews) | 
| **User Activity History** | Not enough data | 8.7 (74 reviews) | 

#### Metrics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Engagement** | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | 8.5 (28 reviews) | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 8.6/10 | 65 |
| **Smartlook** | N/A | N/A |

#### User Response Methods

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Survey** | 8.9 (49 reviews) ✓ Verified | Not enough data | 
| **Video Snippets** | 8.9 (42 reviews) ✓ Verified | Not enough data | 
| **Video Interview** | 8.8 (15 reviews) | Not enough data | 
| **Photo Submission** | Feature Not Available | Not enough data | 
| **Text/Notes** | 8.3 (31 reviews) ✓ Verified | Not enough data | 

#### Participant Selection

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **In-App** | Feature Not Available | Not enough data | 
| **In-Store** | Feature Not Available | Not enough data | 
| **On-Site** | 8.6 (37 reviews) ✓ Verified | Not enough data | 
| **Recruitment Pool** | 9.3 (16 reviews) | Not enough data | 

#### Insights

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Analytics** | 8.8 (52 reviews) ✓ Verified | Not enough data | 
| **Collaboration** | 8.6 (39 reviews) ✓ Verified | Not enough data | 
| **Sorting** | 8.5 (40 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **AI Text Summarization** | 7.7 (5 reviews) | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 8.7/10 | 99 |
| **Smartlook** | 8.5/10 | 253 |

#### User Behavior

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Click Tracking** | 9.0 (71 reviews) ✓ Verified | 9.1 (221 reviews) ✓ Verified | 
| **Mouse Movement ** | 8.9 (72 reviews) ✓ Verified | 8.9 (205 reviews) ✓ Verified | 
| **Frustration Tracking** | 8.6 (53 reviews) ✓ Verified | 8.4 (166 reviews) ✓ Verified | 

#### A/B Testing 

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Error and Bug Tracking** | 9.1 (36 reviews) ✓ Verified | 8.4 (127 reviews) ✓ Verified | 
| **Split URL Testing** | 8.8 (36 reviews) | 8.0 (86 reviews) ✓ Verified | 
| **Data Analysis** | 8.7 (55 reviews) ✓ Verified | 8.3 (124 reviews) ✓ Verified | 
| **Notes** | 8.8 (36 reviews) ✓ Verified | 8.3 (104 reviews) ✓ Verified | 

#### Visitor Information

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **User Identification** | 7.6 (46 reviews) ✓ Verified | 8.4 (167 reviews) ✓ Verified | 
| **Search Box** | 8.7 (41 reviews) | 8.4 (125 reviews) ✓ Verified | 

#### Agentic AI - Session Replay

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Cross-system Integration** | Feature Not Available | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | N/A | N/A |
| **Smartlook** | 8.5/10 | 137 |

#### Product Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | Feature Not Available | 
| **User-Level Analytics** | Not enough data | 8.7 (109 reviews) | 
| **Segmentation** | Not enough data | 8.5 (91 reviews) | 
| **Funnels** | Not enough data | 8.7 (97 reviews) | 
| **Alerts** | Feature Not Available | 8.4 (72 reviews) | 
| **Multi-Product Analytics** | Feature Not Available | 8.1 (44 reviews) | 
| **Integrations** | Not enough data | 8.9 (83 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Multi-Product Analytics** | Feature Not Available | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Feature Not Available | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **User scoring** | Feature Not Available | Not enough data | 
| **Adaptive learning** | Feature Not Available | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Feature Not Available | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 7.9/10 | 9 |
| **Smartlook** | N/A | N/A |

#### Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Reports** | 7.8 (9 reviews) | Not enough data | 
| **Dashboard** | 8.1 (9 reviews) | Not enough data | 
| **Web Analytics** | 9.1 (9 reviews) | Not enough data | 
| **Campaign Tracking** | 7.8 (6 reviews) | Not enough data | 
| **Customer Demographics** | 8.6 (7 reviews) | Not enough data | 
| **Predictive Analytics** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Data Storage** | 7.6 (7 reviews) | Not enough data | 
| **A/B Testing** | 5.7 (5 reviews) | Not enough data | 
| **Integrations** | 8.8 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 8.9/10 | 10 |
| **Smartlook** | N/A | N/A |

#### Experience

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Real-Time Monitoring** | 9.0 (10 reviews) | Not enough data | 
| **Session Replay** | 9.2 (10 reviews) | Not enough data | 
| **Behavioral Analysis** | 9.0 (10 reviews) | Not enough data | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Management

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Content Management** | Feature Not Available | Not enough data | 
| **Alerts** | Feature Not Available | Not enough data | 
| **Budget Analysis** | Feature Not Available | Not enough data | 

#### Performance

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Uptime Monitoring** | Feature Not Available | Not enough data | 
| **Performance Monitoring** | 8.5 (9 reviews) | Not enough data | 
| **Issue Tracking** | Feature Not Available | Not enough data | 
| **Resource Monitoring** | Feature Not Available | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 8.6/10 | 15 |
| **Smartlook** | N/A | N/A |

#### Feedback Management

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Tagging** | Feature Not Available | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.6 (11 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Thematic Analysis** | 8.8 (8 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (5 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.8 (7 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Online Reviews** | Feature Not Available | Not enough data | 
| **Surveys** | 8.7 (9 reviews) | Not enough data | 
| **Social Media** | Feature Not Available | Not enough data | 
| **Customer Service Channels** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 8.0 (5 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 8.6/10 | 11 |
| **Smartlook** | N/A | N/A |

#### Survey Management

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Survey Builder** | 9.3 (7 reviews) | Not enough data | 
| **Question Types** | 8.3 (6 reviews) | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Survey Distribution** | Not enough data | Not enough data | 

#### Survey Customization

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 
| **Branding** | 8.3 (5 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | Not enough data | 
| **Multilingual Surveys** | Not enough data | Not enough data | 

#### Survey Insights

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Reporting & Analytics** | 8.3 (5 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | Not enough data | 
| **Data Exporting** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Survey

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | N/A | N/A |
| **Smartlook** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Heatmap Tools

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | 8.6/10 | 166 |
| **Smartlook** | 8.7/10 | 355 |

#### Agentic AI - Heatmap Tools

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

#### Analysis

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Conversion Opportunities** | 8.6 (114 reviews) | 8.6 (252 reviews) | 
| **Side-By-Side Analysis** | 8.3 (95 reviews) | 8.5 (229 reviews) | 
| **Mobile Device Analysis** | 8.6 (109 reviews) | 8.4 (220 reviews) | 
| **Data Quantification** | 8.1 (102 reviews) | 8.5 (207 reviews) | 
| **Webpage Element Analysis** | 8.9 (125 reviews) | 8.7 (140 reviews) | 

#### Reporting

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Heat Maps** | 9.3 (153 reviews) | 8.7 (279 reviews) | 
| **Session Replays** | 9.0 (148 reviews) | 9.1 (312 reviews) | 
| **Monitoring** | 8.7 (128 reviews) | 9.0 (275 reviews) | 
| **Data Segmentation** | 7.9 (106 reviews) | 8.4 (223 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | N/A | N/A |
| **Smartlook** | 8.4/10 | 39 |

#### Metrics

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Engagement** | Not enough data | 8.8 (34 reviews) | 
| **Exit Tracking** | Not enough data | 8.5 (33 reviews) | 
| **Retention** | Not enough data | 8.1 (29 reviews) | 
| **Return** | Not enough data | 8.0 (29 reviews) | 
| **Conversions** | Not enough data | 8.5 (28 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Hotjar by Contentsquare** | N/A | N/A |
| **Smartlook** | 9.0/10 | 61 |

#### Variation Testing

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **A/B Testing** | Not enough data | Feature Not Available | 
| **WYSIWYG Editor** | Not enough data | Feature Not Available | 
| **Conversion Goal** | Not enough data | Feature Not Available | 
| **Percentage of Traffic** | Not enough data | Feature Not Available | 
| **Confidence Level** | Not enough data | Feature Not Available | 
| **Multivariant Testing** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Segmentation** | Not enough data | 9.0 (29 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.9 (33 reviews) | 

#### Personalization

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Standard Targeting** | Not enough data | 9.2 (28 reviews) | 
| **Custom Targeting** | Not enough data | 9.0 (28 reviews) | 
| **Data Segmentation** | Not enough data | 8.9 (30 reviews) | 

#### Administration

| Feature | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **API / Integrations** | Not enough data | 8.9 (41 reviews) | 
| **QA Testing** | Not enough data | Feature Not Available | 
| **Performance and Reliability** | Not enough data | 8.9 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (4):** [Session Replay Software](https://www.g2.com/categories/session-replay), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Analytics Software](https://www.g2.com/categories/digital-analytics), [Heatmap Tools](https://www.g2.com/categories/heatmap-tools)

**Unique to Hotjar by Contentsquare (6):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey), [User Research Tools](https://www.g2.com/categories/user-research), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics), [Software Testing Tools](https://www.g2.com/categories/software-testing)

**Unique to Smartlook (2):** [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization)


---
## Reviewer Demographics

### By Company Size

| Segment | Hotjar by Contentsquare | Smartlook | 
|---|---|---|
| **Small-Business** | 52.4% | 85.4% | 
| **Mid-Market** | 38.6% | 12.1% | 
| **Enterprise** | 9.1% | 2.5% | 

### By Industry

#### Hotjar by Contentsquare

- **Marketing and Advertising:** 15.9%
- **Computer Software:** 14.7%
- **Information Technology and Services:** 11.3%
- **Internet:** 9.4%
- **Retail:** 5.6%
- **Financial Services:** 3.8%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 2.2%
- **Consumer Goods:** 1.9%
- **Furniture:** 1.9%
- **Other:** 30.0%

#### Smartlook

- **Computer Software:** 10.4%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 7.9%
- **Retail:** 5.4%
- **Internet:** 4.9%
- **Financial Services:** 3.1%
- **Apparel & Fashion:** 3.0%
- **Consumer Goods:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 50.1%

---
## Alternatives

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### Alternatives to Smartlook

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- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1805 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Lucky Orange](https://www.g2.com/products/lucky-orange/reviews) — 4.6/5 stars (372 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2949 reviews)

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## Top Discussions

### Hotjar by Contentsquare

- Title: [Is there a python/Node.js API Client for hotjar?](https://www.g2.com/discussions/is-there-a-python-node-js-api-client-for-hotjar) — 1 comment, 1 upvote
  > **Top comment:** "Wow, I'm really happy that I came across this wonderful company that helped me in making a successful trade and I got all my profits without stressing myself..."
- Title: [What resources are available to customers?](https://www.g2.com/discussions/customer-success-7cf46643-7932-4113-a210-bcb082e9a6d8) — 1 comment, 1 upvote
  > **Top comment:** "Image or video "
- Title: [What feedback tools do you offer?](https://www.g2.com/discussions/feedback-tools) — 1 comment, 1 upvote
  > **Top comment:** "Test Your Mind, Become an Internet marketer? "
- Title: [How is Hotjar different from Google Analytics?](https://www.g2.com/discussions/google-analytics-b0c99bad-90ac-4ec0-95b0-a151d299363c) — 1 comment, 1 upvote
  > **Top comment:** "Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the..."
- Title: [What is Hotjar?](https://www.g2.com/discussions/hotjar) — 1 comment, 1 upvote
  > **Top comment:** "https://boardsontop.com/longboard-size-chart/"

### Smartlook

- Title: [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) — 2 comments, 1 upvote
  > **Top comment:** "Hi Enrico,

thank you for your question. You can exclude your IP address by going to the "IP blocking" tab in your account settings.

You can also open..."
- Title: [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Inbaraj, 
We’d like to look into this for you but we’d need some more details about this specific case. Please reach out to our support team at..."
- Title: [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Joshua,
There are many different approaches you could take but here is our suggestion. You could first leverage automated insights like heatmaps and..."
- Title: [How do I turn off the black box masks over EditTextViews in Android](https://www.g2.com/discussions/30601-how-do-i-turn-off-the-black-box-masks-over-edittextviews-in-android) — 1 comment
  > **Top comment:** "Hi Pavel,
thanks for your question.
Note that EditText and WebView are blacklisted by default and can be removed using..."
- Title: [What integration does Smartlook currently offer that cannot be missing from the platform implementation?](https://www.g2.com/discussions/27734-what-integration-does-smartlook-currently-offer-that-cannot-be-missing-from-the-platform-implementation) — 1 comment
  > **Top comment:** "Hi Fernanda,
check our most important integrations here: https://help.smartlook.com/en/collections/1948380-integrations
Lukas"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hotjar-by-contentsquare-vs-smartlook)