Link copied to clipboard # Hotjar by Contentsquare vs Medallia Customer Experience Comparison - What are their main differences? Share [ Export ](/compare/hotjar-by-contentsquare/medallia-customer-experience/export.csv) Hotjar by ContentsquareMedallia Customer Experience[+ Add Product](#) Pricing **Hotjar by Contentsquare** Free Trial **Free** · Experience Analytics: Free **Medallia Customer Experience** Free Trial **Contact Us** Per Year · Medallia Experience Cloud **Pricing Insights** from reviews Time to Implement **Hotjar by Contentsquare** 1 monthFaster Based on 49 responses **Medallia Customer Experience** 5 months Based on 18 responses Return on Investment **Hotjar by Contentsquare** 11 months8 months sooner Based on 40 responses **Medallia Customer Experience** 19 months Based on 14 responses Perceived Cost **Hotjar by Contentsquare** $$$$$ **Medallia Customer Experience** $$$$$ Average Discount **Hotjar by Contentsquare** 6% **Medallia Customer Experience** 10%4% more ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare") ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Hotjar by Contentsquare** [ Ease of Use (14) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1092938&qs=pros-and-cons#reviews)[ Features (12) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1093527&qs=pros-and-cons#reviews)[ Limitations (5) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1093143&qs=pros-and-cons#reviews)[ Expensive (4) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews?filters%5Bsentiment_snippet%5D=1094480&qs=pros-and-cons#reviews) **Medallia Customer Experience** [ Feedback Management (17) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[ Helpful (16) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120176&qs=pros-and-cons#reviews)[ Learning Curve (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120020&qs=pros-and-cons#reviews)[ Limitations (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120702&qs=pros-and-cons#reviews) Integrations **Hotjar by Contentsquare** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bec1afe91426bc6e35b257ba902d889b/contentsquare.png "Product Avatar Image") Contentsquare ](https://www.g2.com/products/contentsquare/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db11aab8ccb63f5742949ab9955e36bf/google-analytics.png "Product Avatar Image") Google Analytics ](https://www.g2.com/products/google-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b4119209e6144203235149bd7024c8b/google-tag-manager.jpg "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_03c1f82cebedaa47c37976d727ab34f6/lovable.png "Product Avatar Image") Lovable ](https://www.g2.com/products/lovable/reviews)[ View all ](https://www.g2.com/products/hotjar-by-contentsquare/integrations) **Medallia Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image") Accenture Song (formerly... ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image") Adobe ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ View all ](https://www.g2.com/products/medallia-customer-experience/integrations) Screenshots **Hotjar by Contentsquare** ![Hotjar by Contentsquare screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/90852/Screenshot-2026-06-04-at-11.56.05.png) **Medallia Customer Experience** ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png) **Ratings** from reviews Meets Requirements **Hotjar by Contentsquare** 8.6 8.6267 **Medallia Customer Experience** 8.7 8.7155 Ease of Use **Hotjar by Contentsquare** 9.0 9.0270 **Medallia Customer Experience** 8.6 8.6165 Ease of Setup **Hotjar by Contentsquare** 9.0 9.0131 **Medallia Customer Experience** 7.4 7.4120 Ease of Admin **Hotjar by Contentsquare** 8.9 8.9121 **Medallia Customer Experience** 7.7 7.786 Quality of Support **Hotjar by Contentsquare** 8.6 8.6183 **Medallia Customer Experience** 8.6 8.6138 Has the product been a good partner in doing business? **Hotjar by Contentsquare** 8.7 8.7108 **Medallia Customer Experience** 8.7 8.790 Product Direction (% positive) **Hotjar by Contentsquare** 8.2 8.2261 **Medallia Customer Experience** 9.5 9.5149 **Features** ratings from reviews Feedback Analytics 8.6 15 8.1 59 Digital Experience Monitoring (DEM) 8.9 10 Not enough data Heatmap Tools 8.6 167 Not enough data E-Commerce Analytics 7.9 9 Not enough data Experience Management Not enough data 8.1 76 Digital Analytics 8.6 186 Not enough data Survey 8.6 11 Not enough data Session Replay 8.7 100 Not enough data User Research 8.6 65 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 52.5% Mid-Market(51-1000 emp.) 38.2% Enterprise(\> 1000 emp.) 9.3% Small-Business(50 or fewer emp.) 52.5% Mid-Market(51-1000 emp.) 38.2% Enterprise(\> 1000 emp.) 9.3% Small-Business(50 or fewer emp.) 9.7% Mid-Market(51-1000 emp.) 21.5% Enterprise(\> 1000 emp.) 68.7% Small-Business(50 or fewer emp.) 9.7% Mid-Market(51-1000 emp.) 21.5% Enterprise(\> 1000 emp.) 68.7% **Reviewers' Industry** [![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")](https://www.g2.com/products/hotjar-by-contentsquare/reviews) Hotjar by Contentsquare Marketing and Advertising 15.8% Computer Software 14.9% Information Technology and Services 11.2% Internet 9.3% Retail 5.6% Other 43.2% [![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Customer Experience Hospitality 13.5% Financial Services 11.5% Information Technology and Services 7.3% Retail 6.8% Insurance 5.7% Other 55.2% Alternatives **Hotjar by Contentsquare Alternatives** ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox") [ Glassbox ](/products/glassbox/reviews) ![Fullstory](https://images.g2crowd.com/uploads/product/hd_favicon/25da526f26fb19d775e4c307ca88eaee/fullstory.svg "Fullstory") [ Fullstory ](/products/fullstory/reviews) ![Mouseflow](https://images.g2crowd.com/uploads/product/hd_favicon/656105f9f4043362adf04f48e4300760/mouseflow.svg "Mouseflow") [ Mouseflow ](/products/mouseflow/reviews) ![Lucky 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