# Best Channel Management Software *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Channel management software is designed to help hotels, bed and breakfasts, and other hospitality businesses manage their bookings across various online channels and booking sites. For businesses that revolve around booking rooms, these solutions can ensure reservations are correct and up to date, while also preventing booking conflicts. This helps to deliver a smooth and consistent experience for guests regardless of where or how they booked their room. Channel management software is often used by hospitality business owners and those who oversee and manage room bookings for a hotel or inn. These tools often integrate with [hotel reservations software](https://www.g2.com/categories/hotel-reservations) or [hotel management software](https://www.g2.com/categories/hotel-management) to coordinate bookings with other hotel operations. Channel management software may also work in tandem with various marketing software to increase bookings across channels. To qualify for inclusion in the Channel Management category, a product must: - Aggregate reservations across various channels and booking sites in one place - Manage room inventory to avoid double bookings or room shortages - Integrate with property management or other hotel reservation solutions ## How Many Channel Management Software Products Does G2 Track? **Total Products under this Category:** 115 ### Category Stats (Jun 2026) - **Average Rating**: 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Smily (ex BookingSync) (+1.86%) - Among all products in this category, Smily (ex BookingSync) recorded the largest rating increase compared to last month *Last updated: June 24, 2026* ## How Does G2 Rank Channel Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,300+ Authentic Reviews - 115+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Channel Management Software Is Best for Your Use Case? - **Leader:** [Hostaway](https://www.g2.com/products/hostaway/reviews) - **Highest Performer:** [Visitor](https://www.g2.com/products/visitor-visitor/reviews) - **Easiest to Use:** [Hostaway](https://www.g2.com/products/hostaway/reviews) - **Top Trending:** [Hostaway](https://www.g2.com/products/hostaway/reviews) - **Best Free Software:** [Guesty](https://www.g2.com/products/guesty/reviews) --- **Sponsored** ### Mews Mews is a connected hospitality operating system that brings revenue, operations and the guest journey together in one cloud-native platform. At its core is an award-winning PMS – named Best PMS (2024, 2025, 2026) – that powers day-to-day hotel operations: from reservations and rate management to check-in/out, payments, housekeeping and reporting, all in a single, real-time workspace instead of disconnected tools. Because the PMS lives inside the broader Mews OS, hotels can easily add guest-facing journeys like online check-in and upsells, as well as embedded payments, POS, RMS and housekeeping via Flexkeeping. With an open API and 1,000+ integrations, Mews keeps the PMS as the connected command center for every stay while giving properties the flexibility to build the tech stack they need. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1549&secure%5Bdisplayable_resource_id%5D=434&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=434&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=20712&secure%5Bresource_id%5D=1549&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fchannel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e&secure%5Btoken%5D=5eddbc9e4843d2b061ca12e7838a63bdf8cda376109aa06494b164073813f040&secure%5Burl%5D=https%3A%2F%2Fwww.mews.com%2Fen%2Fcampaigns%2Fgeneric-pms-hotel%3Futm_campaign%3Daff-g2-sponsored%26utm_source%3Dg2%26utm_medium%3Daffiliate%26utm_term%3Dpms&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Channel Management Software Products in 2026? ### 1. [Hostaway](https://www.g2.com/products/hostaway/reviews) Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth. Grow your business, manage all reservations, automate guest communication, sync listings across channels like Airbnb and Vrbo, and boost direct bookings from one unified platform, saving you up to 60 minutes per reservation. WHAT YOU CAN DO WITH HOSTAWAY \*Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) \*Real-time sync on availability, pricing, and calendars across all connected channels. \*Manage all reservations and conversations in one unified inbox. \*Automate 93% of repetitive guest communication with AI Replies. \*Increase earnings by 25%+ with Dynamic Pricing. \*Track performance with advanced reporting and insights. \*Self-serve Owner Portals and automated statements for professional, transparent owner reporting \*Connect your 200+ tools through powerful integrations. \*Create or connect your own direct booking website to cut OTA commissions Everything works together, so you don’t have to. WHY HOSTS CHOOSE HOSTAWAY Built for property managers and hospitality brands scaling from 5 to 500+ properties, Hostaway grows with you. Knowing that 24/7 hospitality needs immediate assistance, Hostaway provides: \*Award winning 24/7 phone support, with help always a call away. \*A comprehensive Help Center for self-service. \*A 97%+ customer satisfaction rating. \*Global, multi-language team coverage for local understanding. When something matters, you get real help, fast. GET STARTED Get Hostaway and experience a smarter way to manage your vacation rental business, one that’s built to scale with you. **Average Rating:** 4.8/5.0 **Total Reviews:** 408 **How Do G2 Users Rate Hostaway?** - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) - **Booking Engine:** 9.0/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Hostaway?** - **Seller:** [Hostaway](https://www.g2.com/sellers/hostaway) - **Company Website:** https://www.hostaway.com/ - **Year Founded:** 2015 - **HQ Location:** Helsinki, Finland - **Twitter:** @Hostaway (3,120 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10388777/ (360 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Hospitality, Real Estate - **Company Size:** 98% Small-Business, 2% Mid-Market #### What Are Hostaway's Pros and Cons? **Pros:** - Customer Support (28 reviews) - Ease of Use (23 reviews) - Onboarding (20 reviews) - Channel Management (9 reviews) - User Interface (9 reviews) **Cons:** - Missing Features (6 reviews) - Expensive (5 reviews) - Limited Options (5 reviews) - Inefficient Onboarding (4 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About Hostaway? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **helpful customer support** of Hostaway, appreciating their patience and effective assistance during onboarding. - Users find Hostaway to have a **user-friendly interface** , making it easy to manage multiple listings and reservations. - Users appreciate the **seamless onboarding experience** with thorough guidance and efficient, user-friendly support from Ace. - Users praise Hostaway for its **seamless channel management** , enabling easy integration and efficient property oversight. - Users appreciate the **intuitive interface** of Hostaway, enhancing user experience and simplifying management tasks. **Cons:** - Users note the **missing features** in Hostaway, including a dated interface and inconsistencies in the app functionality. - Users find Hostaway to be **expensive** , facing unexpected fees and inconsistent support affecting their business operations. - Users express frustration over **limited options** in the app, missing key features available on the desktop version. - Users find the **inefficient onboarding** process frustrating, but appreciate the excellent support provided during sessions. - Users find the **complexity** of Hostaway challenging, requiring significant time to learn and get comfortable with the system. #### What Are Recent G2 Reviews of Hostaway? **"[Powerful once you learn it — and worth the effort](https://www.g2.com/survey_responses/hostaway-review-13029784)"** **Rating:** 5.0/5.0 stars *— Martin F.* [Read full review](https://www.g2.com/survey_responses/hostaway-review-13029784) --- **"[Simplified Property Management with Automation and Direct Bookings](https://www.g2.com/survey_responses/hostaway-review-12981253)"** **Rating:** 5.0/5.0 stars *— Charlotte W.* [Read full review](https://www.g2.com/survey_responses/hostaway-review-12981253) --- #### What Are G2 Users Discussing About Hostaway? - [How much does Ownerrez cost?](https://www.g2.com/discussions/hostaway-how-much-does-ownerrez-cost) - [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) - 1 comment - [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) - 1 comment - [What does Hostaway do exactly?](https://www.g2.com/discussions/what-does-hostaway-do-exactly) ### 2. [Guesty](https://www.g2.com/products/guesty/reviews) Guesty is an end-to-end property management platform for short-term rental operators. The software consolidates bookings, guest communication, operational tasks, and financial data into a centralized dashboard, replacing fragmented tools with a unified infrastructure. CORE PLATFORM FEATURES • Unified Inbox: Consolidates guest messages from Airbnb, Vrbo, Booking.com, and direct booking sites into a single, manageable feed. • Multi-Calendar: Centralizes reservations, pricing, and availability across all listings and channels to prevent double bookings. • Guesty Distribution Hub™: Provides direct, two-way integrations with 60+ global OTAs and your own direct booking website. Inventory and content sync in real-time . • Task Management: Gives you one view to manage and automate your cleaning, maintenance, and more. • Guest App: Transforms the pre-stay experience with a smooth check-in process and greater operational efficiency. • Advanced AI Tools: Including Guesty PriceOptimizer™ to execute pricing strategies, Guesty ReplyAI™ to speed up communications, and more. • Financial Engine: GuestyPay™ for payment processing, GuestyPay Protect™ for fraud detection, and trust accounting tools for compliance. • Reporting & Data: Advanced analytics delivers actionable operational insights while the Owner Portal helps manage relationships with property owners. • Open API: Allows technical teams to develop custom integrations and bespoke workflows on top of the core system. SEGMENTED SOLUTIONS Guesty provides specific packages tailored to business size: • Guesty Lite (1-3 Listings): Essential automation and channel management. • Guesty Pro (4-199 Listings): A complete operating system for professional management companies. • Guesty Enterprise (200+ Listings): Built for large-scale brands, offering custom API rate limits, SLA-backed reliability, and dedicated support. Backed by a 250+ person R&D team, Guesty supports 500K+ properties in 100+ countries, delivering the stability required for high-volume hospitality operations **Average Rating:** 4.5/5.0 **Total Reviews:** 106 **How Do G2 Users Rate Guesty?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.8/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.5/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Guesty?** - **Seller:** [Guesty](https://www.g2.com/sellers/guesty) - **Company Website:** https://www.guesty.com - **Year Founded:** 2013 - **HQ Location:** Covina, US - **Twitter:** @Guesty (5,157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3675144/ (817 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Hospitality, Real Estate - **Company Size:** 80% Small-Business, 10% Mid-Market #### What Are Guesty's Pros and Cons? **Pros:** - Booking Management (8 reviews) - Customer Support (8 reviews) - Channel Management (6 reviews) - Automated Messaging (5 reviews) - Features (5 reviews) **Cons:** - Booking Issues (4 reviews) - Setup Difficulties (4 reviews) - Slow Performance (4 reviews) - Software Bugs (3 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Guesty? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **centralized booking management** in Guesty, enhancing communication and streamlining operations for property management. - Users appreciate the **excellent customer support** from Guesty, enhancing their overall experience and satisfaction. - Users appreciate the **robust channel management capabilities** of Guesty, enhancing their operational efficiency and growth potential. - Users value the **automated messaging** in Guesty, which enhances efficiency and ensures consistent communication with guests. - Users value the **robust management features** of Guesty, enhancing communications and facilitating property management efficiently. **Cons:** - Users face **booking issues** with Guesty due to problematic integrations and complicated manual processes for managing bookings. - Users encounter **setup difficulties** with Guesty, including problematic integrations and a complicated management process. - Users experience **slow performance** with Guesty, as the app frequently freezes and takes too long to load. - Users experience **software bugs** that lead to glitches, slow performance, and frequent logouts, affecting overall usability. - Users find Guesty **expensive** , especially the high start fee and the pricing structure for smaller teams. #### What Are Recent G2 Reviews of Guesty? **"[The Foundation We Needed to Scale Our Rental Business](https://www.g2.com/survey_responses/guesty-review-12940907)"** **Rating:** 5.0/5.0 stars *— Algarve R.* [Read full review](https://www.g2.com/survey_responses/guesty-review-12940907) --- **"[All-in-One Platform with Seamless Communication and Integrated Accounting](https://www.g2.com/survey_responses/guesty-review-12993728)"** **Rating:** 5.0/5.0 stars *— Luis Angel G.* [Read full review](https://www.g2.com/survey_responses/guesty-review-12993728) --- #### What Are G2 Users Discussing About Guesty? - [What percentage does Vacasa take?](https://www.g2.com/discussions/guesty-what-percentage-does-vacasa-take) - [What percentage does Vacasa take?](https://www.g2.com/discussions/what-percentage-does-vacasa-take) - [Is Guesty secure?](https://www.g2.com/discussions/is-guesty-secure) - [Does Guesty have an open API?](https://www.g2.com/discussions/does-guesty-have-an-open-api) - [What is Guesty app?](https://www.g2.com/discussions/what-is-guesty-app) ### 3. [Lodgify](https://www.g2.com/products/lodgify/reviews) Lodgify simplifies the process of running and marketing a vacation rental by enabling anyone to create a bookable website, synchronize property data and availability across third-party platforms, and manage all guest reservations and communications in one place. Our software comes with a Channel manager, PMS, Website builder, Payment processing, Booking System and much more! **Average Rating:** 4.3/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Lodgify?** - **Ease of Use:** 8.4/10 (Category avg: 8.8/10) - **Booking Engine:** 9.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.8/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Lodgify?** - **Seller:** [Lodgify](https://www.g2.com/sellers/lodgify-d95a90cd-7b13-4824-83f2-ba9dcaa970e1) - **Year Founded:** 2012 - **HQ Location:** Barcelona, Spain - **LinkedIn® Page:** https://www.linkedin.com/company/lodgify/ (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Leisure, Travel & Tourism - **Company Size:** 97% Small-Business, 1% Mid-Market #### What Are Lodgify's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Website Building (10 reviews) - Booking Management (9 reviews) - Channel Management (8 reviews) - Calendar Management (6 reviews) **Cons:** - Missing Features (5 reviews) - Complexity (4 reviews) - Limited Customization (4 reviews) - Limited Features (3 reviews) - Payment Issues (3 reviews) ### What Do G2 Reviewers Say About Lodgify? *AI-generated summary from verified user reviews* **Pros:** - Users find Lodgify's platform incredibly **easy to use** , simplifying the management of their vacation rental businesses. - Users praise Lodgify's **easy-to-use website builder** , enabling them to create professional sites that drive direct bookings. - Users value the **efficient booking management** with Lodgify, enhancing guest communication and boosting direct bookings significantly. - Users love the **seamless channel management** of Lodgify, allowing for efficient synchronization and increased direct bookings. - Users appreciate the **efficient calendar management** of Lodgify, eliminating double bookings and simplifying property management. **Cons:** - Users note a lack of **CRM features** and limited accounting tools, hoping for future improvements from Lodgify. - Users find the **complex setup and learning curve** of Lodgify can be overwhelming alongside other responsibilities. - Users find the **limited customization** options in Lodgify restrictive, impacting their website setup and functionality. - Users find the **limited features** of Lodgify restrictive, particularly in customization and advanced reporting options. - Users face significant **payment issues** with Lodgify, including unexpected fees and complications during cancellations. #### What Are Recent G2 Reviews of Lodgify? **"[Automated Bookings Made Easy with Powerful Channel Integration](https://www.g2.com/survey_responses/lodgify-review-12513596)"** **Rating:** 4.5/5.0 stars *— Karl U.* [Read full review](https://www.g2.com/survey_responses/lodgify-review-12513596) --- **"[Easy, Intuitive All-in-One Platform for Vacation Rentals and Direct Bookings](https://www.g2.com/survey_responses/lodgify-review-12961814)"** **Rating:** 4.5/5.0 stars *— Carriage House Inn u.* [Read full review](https://www.g2.com/survey_responses/lodgify-review-12961814) --- #### What Are G2 Users Discussing About Lodgify? - [Does Lodgify have an app?](https://www.g2.com/discussions/lodgify-does-lodgify-have-an-app) - 2 comments - [Does Lodgify have an app?](https://www.g2.com/discussions/does-lodgify-have-an-app) - 1 comment - [Does Lodgify have a CRM?](https://www.g2.com/discussions/does-lodgify-have-a-crm) - 1 comment - [Is Lodgify any good?](https://www.g2.com/discussions/is-lodgify-any-good) - 1 comment - [What does Lodgify do?](https://www.g2.com/discussions/what-does-lodgify-do) - 1 comment ### 4. [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Cloudbeds?** - **Ease of Use:** 8.6/10 (Category avg: 8.8/10) - **Booking Engine:** 7.9/10 (Category avg: 8.5/10) - **Marketing Tools:** 6.5/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Cloudbeds?** - **Seller:** [Cloudbeds](https://www.g2.com/sellers/cloudbeds) - **Year Founded:** 2012 - **HQ Location:** San Diego, CA - **Twitter:** @Cloudbeds (1,968 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3091870/ (745 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 83% Small-Business, 18% Mid-Market #### What Are Recent G2 Reviews of Cloudbeds? **"[Cloudbeds Makes Multi-Property Management Feel Effortless](https://www.g2.com/survey_responses/cloudbeds-review-12776659)"** **Rating:** 5.0/5.0 stars *— Kalimera B.* [Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12776659) --- **"[Smooth, Seamless Switching Between Properties](https://www.g2.com/survey_responses/cloudbeds-review-12528813)"** **Rating:** 5.0/5.0 stars *— Chase T.* [Read full review](https://www.g2.com/survey_responses/cloudbeds-review-12528813) --- #### What Are G2 Users Discussing About Cloudbeds? - [What are the modules of a PMS please list 8 of them?](https://www.g2.com/discussions/what-are-the-modules-of-a-pms-please-list-8-of-them) - [What are the components of a property management system?](https://www.g2.com/discussions/what-are-the-components-of-a-property-management-system) - [What are the functions of PMS?](https://www.g2.com/discussions/what-are-the-functions-of-pms) - 1 comment - [What is Cloudbeds system?](https://www.g2.com/discussions/what-is-cloudbeds-system) - 1 comment ### 5. [Hostfully](https://www.g2.com/products/hostfully/reviews) Hostfully is the all-in-one platform designed for vacation rental professionals seeking efficient growth. Manage listings seamlessly across Airbnb, Vrbo, Booking.com, Homes and Villas by Marriott, and over 100 other integrated platforms and services. Use our direct booking sites, automate routine operations such as calendar synchronization, streamline team assignment and coordination tasks, and centralize guest communications. These tools help reduce operational stress and increase efficiency regardless of your property count. Beyond the basics, Hostfully delivers standout features to elevate the guest experience and improve your bottom line. Our award-winning digital guidebooks provide local recommendations, property details, and check-in instructions, reducing repetitive questions. Hostfully devices monitor and control property access and manage on-site operations. With regular feature releases, you’ll always have a platform that evolves with your business. Discover what Hostfully can do for you. Get started today! We’re proud to be celebrating 10 years in the vacation rental tech space, serving property managers on every continent. Hostfully is trusted by thousands of businesses in over a dozen time zones, operating in 13 languages with more on the way. Whether you're managing properties in Paris, Patagonia, or Perth, Hostfully speaks your language, literally and operationally. **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **How Do G2 Users Rate Hostfully?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 8.6/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.4/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Hostfully?** - **Seller:** [Hostfully](https://www.g2.com/sellers/hostfully) - **Company Website:** https://www.hostfully.com/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, US - **Twitter:** @hostfully (6,684 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hostfully-inc-/ (126 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Hospitality, Real Estate - **Company Size:** 98% Small-Business #### What Are Hostfully's Pros and Cons? **Pros:** - Customer Support (18 reviews) - Channel Management (10 reviews) - Ease of Use (8 reviews) - Onboarding (8 reviews) - Easy Integrations (7 reviews) **Cons:** - Integration Issues (5 reviews) - Missing Features (5 reviews) - Software Bugs (5 reviews) - Complexity (3 reviews) - Mobile Accessibility (3 reviews) ### What Do G2 Reviewers Say About Hostfully? *AI-generated summary from verified user reviews* **Pros:** - Users value the **outstanding customer support** at Hostfully, highlighting dedicated helpers who genuinely care about their success. - Users value the **seamless synchronization across channels** , enhancing guest communications and improving property management efficiency. - Users highlight the **ease of use** of Hostfully, praising its intuitive design and seamless integration capabilities. - Users appreciate the **efficient and thorough onboarding process** provided by Hostfully, enhancing overall experience and support. - Users love the **easy integrations** of Hostfully, making property management effortless and efficient. **Cons:** - Users experience significant **integration issues** with Hostfully, leading to complications and frustrations in property management. - Users find Hostfully has **missing features** that hinder efficiency, particularly in mobile functionality and reporting. - Users report significant **software bugs** , causing frustration with slow performance, crashes, and poor user experience overall. - Users struggle with the **complexity** of Hostfully's features and integrations, requiring extensive expertise to optimize usage. - Users find the **mobile accessibility limited** by a lack of a dedicated app and incomplete features for property management. #### What Are Recent G2 Reviews of Hostfully? **"[Hostfully has a lot of upsides very little downsides](https://www.g2.com/survey_responses/hostfully-review-12102728)"** **Rating:** 5.0/5.0 stars *— Michael K.* [Read full review](https://www.g2.com/survey_responses/hostfully-review-12102728) --- **"[Outstanding Onboarding and Comprehensive Property Management](https://www.g2.com/survey_responses/hostfully-review-12160241)"** **Rating:** 5.0/5.0 stars *— Newton P.* [Read full review](https://www.g2.com/survey_responses/hostfully-review-12160241) --- ### 6. [Staah Instant Channel Manager](https://www.g2.com/products/staah-instant-channel-manager/reviews) Easy and efficient, it lets you manage rates and inventory anytime, anywhere always making informed decisions. **Average Rating:** 4.5/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Staah Instant Channel Manager?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.3/10 (Category avg: 8.5/10) - **Marketing Tools:** 9.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Staah Instant Channel Manager?** - **Seller:** [STAAH](https://www.g2.com/sellers/staah) - **Year Founded:** 2008 - **HQ Location:** Auckland - **Twitter:** @STAAHOnline (600 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/staah-com/ (267 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 64% Small-Business, 29% Mid-Market #### What Are Recent G2 Reviews of Staah Instant Channel Manager? **"[A Channel Manager meant to provide you greater authority over your interactions with the OTAs.](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9902603)"** **Rating:** 5.0/5.0 stars *— rifat s.* [Read full review](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9902603) --- **"[A smart hotel management tool](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9856811)"** **Rating:** 5.0/5.0 stars *— Souvik D.* [Read full review](https://www.g2.com/survey_responses/staah-instant-channel-manager-review-9856811) --- ### 7. [FantasticStay](https://www.g2.com/products/fantasticstay/reviews) FantasticStay delivers a user-friendly management and distribution software for owners, managers of vacation rentals and Airbnb hosts. The platform automates every aspect of operations in order to free your time and allow you to earn more and scale your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 10 **How Do G2 Users Rate FantasticStay?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 9.5/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.9/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind FantasticStay?** - **Seller:** [FantasticStay](https://www.g2.com/sellers/fantasticstay) - **Year Founded:** 2017 - **HQ Location:** Menlo Park, US - **Twitter:** @FantasticStay (15 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15202090 (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 30% Small-Business #### What Are Recent G2 Reviews of FantasticStay? **"[Good options for Vacation Rental Homestays](https://www.g2.com/survey_responses/fantasticstay-review-8615400)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/fantasticstay-review-8615400) --- **"[Plan your trips the best way!](https://www.g2.com/survey_responses/fantasticstay-review-8627755)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/fantasticstay-review-8627755) --- ### 8. [Visitor](https://www.g2.com/products/visitor-visitor/reviews) Visitor's Channel Manager is a robust solution designed to empower accommodations of all types and sizes by seamlessly managing their inventory across over 300 booking channels, including major platforms like Booking.com, Vrbo, and Expedia. This tool ensures that all bookings are synchronized in real-time across all connected portals, eliminating the risk of overbookings and maintaining consistent availability. Key Features and Functionality: - Comprehensive Channel Connectivity: Connect effortlessly to a vast array of online travel agencies (OTAs) without incurring additional commissions, expanding your property's reach and visibility. - Real-Time Synchronization: Automatically update room availability and rates across all channels, ensuring accurate information is presented to potential guests at all times. - One-Click Rate Adjustments: Modify room rates swiftly with just a few clicks, allowing for dynamic pricing strategies that respond to market demands. - Centralized Inventory Management: Manage all room listings from a single dashboard, streamlining operations and reducing the complexity of handling multiple platforms. - Performance Tracking: Monitor booking trends and channel performance to make informed decisions that optimize revenue and occupancy rates. Primary Value and User Solutions: Visitor's Channel Manager addresses the challenges of managing multiple booking platforms by providing a centralized, efficient system that synchronizes bookings and updates in real-time. This not only prevents overbookings but also saves time by eliminating the need for manual updates across various channels. By connecting to a wide range of OTAs without extra commissions, it enhances property visibility, leading to increased occupancy and revenue. Additionally, the tool's user-friendly interface and comprehensive support ensure that accommodation providers can focus more on delivering exceptional guest experiences rather than managing complex distribution networks. **Average Rating:** 4.6/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Visitor?** - **Ease of Use:** 9.5/10 (Category avg: 8.8/10) - **Booking Engine:** 9.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Visitor?** - **Seller:** [Visitor](https://www.g2.com/sellers/visitor) - **Year Founded:** 2020 - **HQ Location:** W√∂llstein, Rheinland-Pfalz - **LinkedIn® Page:** https://www.linkedin.com/company/70899841 (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Information Technology and Services - **Company Size:** 60% Small-Business, 30% Mid-Market #### What Are Recent G2 Reviews of Visitor? **"[Really Recommend Visitor](https://www.g2.com/survey_responses/visitor-review-9864320)"** **Rating:** 4.5/5.0 stars *— Samantha D.* [Read full review](https://www.g2.com/survey_responses/visitor-review-9864320) --- **"[Valuable info](https://www.g2.com/survey_responses/visitor-review-9863930)"** **Rating:** 4.0/5.0 stars *— Jennie R.* [Read full review](https://www.g2.com/survey_responses/visitor-review-9863930) --- #### What Are G2 Users Discussing About Visitor? - [What is Visitor used for?](https://www.g2.com/discussions/what-is-visitor-used-for) - 2 comments, 1 upvote ### 9. [BookingCenter Channel Manager](https://www.g2.com/products/bookingcenter-channel-manager/reviews) BookingCenter's Channel Manager is a comprehensive solution designed to streamline online distribution for hospitality businesses. It enables properties to manage rates and availability across multiple online travel agencies (OTAs) such as Expedia, Booking.com, TripAdvisor, and Airbnb, as well as Global Distribution Systems (GDS) and direct website bookings. This centralized platform ensures synchronized updates, automatic booking imports, and complete control over online sales channels. Key Features and Functionality: - Multi-Channel Integration: Connects seamlessly with major OTAs and GDS networks, allowing properties to expand their online presence and reach a broader audience. - Real-Time Synchronization: Automatically updates rates and availability across all connected channels, reducing the risk of overbookings and ensuring consistency. - Booking and Guest Management: Facilitates detailed reporting and guest history tracking, enabling personalized communication and improved guest experiences. - Rate Management Tools: Offers dynamic pricing capabilities, allowing properties to adjust rates based on time, occupancy patterns, and market demand. - Automatic Booking Import: New bookings, modifications, and cancellations are automatically imported and synchronized across all channels, streamlining operations. - Mobile and Kiosk Self Check-in: Provides guests with the convenience of self check-in via mobile devices or kiosks, enhancing the guest experience and operational efficiency. Primary Value and Solutions Provided: The Channel Manager addresses the complexities of managing multiple online distribution channels by offering a centralized, automated system. It empowers hospitality owners to efficiently control rates and availability, minimize manual errors, and prevent overbookings. By integrating with various OTAs and GDS networks, it expands a property's market reach, leading to increased bookings and revenue. Additionally, features like real-time synchronization and automated booking imports enhance operational efficiency, allowing staff to focus more on guest services and less on administrative tasks. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate BookingCenter Channel Manager?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.8/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.8/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind BookingCenter Channel Manager?** - **Seller:** [BookingCenter](https://www.g2.com/sellers/bookingcenter) - **Year Founded:** 2000 - **HQ Location:** United States - **Twitter:** @BookingCenter (158 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bookingcenter/about (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 27% Enterprise #### What Are Recent G2 Reviews of BookingCenter Channel Manager? **"[A Powerful Tool That Simplifies Everything](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9144307)"** **Rating:** 5.0/5.0 stars *— Denis L.* [Read full review](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9144307) --- **"[Efficient and Comprehensive Booking Management Solution for Multi-Channel Integration](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9869964)"** **Rating:** 4.0/5.0 stars *— Mathieu P.* [Read full review](https://www.g2.com/survey_responses/bookingcenter-channel-manager-review-9869964) --- #### What Are G2 Users Discussing About BookingCenter Channel Manager? - [What is BookingCenter Channel Manager used for?](https://www.g2.com/discussions/bookingcenter-channel-manager-what-is-bookingcenter-channel-manager-used-for) - [What is BookingCenter Channel Manager used for?](https://www.g2.com/discussions/what-is-bookingcenter-channel-manager-used-for) ### 10. [HotelRunner](https://www.g2.com/products/hotelrunner/reviews) HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach. HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate HotelRunner?** - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) - **Booking Engine:** 6.7/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind HotelRunner?** - **Seller:** [HotelRunner](https://www.g2.com/sellers/hotelrunner) - **Year Founded:** 2012 - **HQ Location:** Wilmington, US - **Twitter:** @HotelRunner (5,102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2220062/ (109 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 60% Small-Business, 27% Mid-Market #### What Are Recent G2 Reviews of HotelRunner? **"[Best app to Manage Hotel Operations](https://www.g2.com/survey_responses/hotelrunner-review-8752084)"** **Rating:** 5.0/5.0 stars *— Ayushman P.* [Read full review](https://www.g2.com/survey_responses/hotelrunner-review-8752084) --- **"[Excellent platform to manage your hospitality business!](https://www.g2.com/survey_responses/hotelrunner-review-8636822)"** **Rating:** 4.5/5.0 stars *— Rebecca F.* [Read full review](https://www.g2.com/survey_responses/hotelrunner-review-8636822) --- ### 11. [Hosthub](https://www.g2.com/products/hosthub/reviews) Hosthub is a vacation rental Property Management Platform that helps property owners & managers manage their properties on multiple channels like Airbnb, Vrbo, and Booking.com. Hosthub has everything you need to manage your properties effortlessly and reliably to increase your revenue, improve your operations, and save time and money. Hosthub provides an all-in-one solution that includes: - Availability & Rate Sync - Expense Management - Automated Messaging - Unified Inbox with AI assistant - Reports & Charts - Team Management - 30+ Integrations **Average Rating:** 4.7/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Hosthub?** - **Ease of Use:** 9.2/10 (Category avg: 8.8/10) - **Booking Engine:** 8.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Hosthub?** - **Seller:** [Hosthub](https://www.g2.com/sellers/hosthub) - **Year Founded:** 2017 - **HQ Location:** Amaroúsion, Attiki - **Twitter:** @HosthubOfficial (266 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17932780/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Hospitality - **Company Size:** 93% Small-Business, 4% Enterprise #### What Are Recent G2 Reviews of Hosthub? **"[Hosthub: Revolutionizing Short-Term Rental Management with Unmatched Excellence](https://www.g2.com/survey_responses/hosthub-review-8181958)"** **Rating:** 5.0/5.0 stars *— AMJAD A.* [Read full review](https://www.g2.com/survey_responses/hosthub-review-8181958) --- **"[Easy to use Property Management Software](https://www.g2.com/survey_responses/hosthub-review-9109170)"** **Rating:** 4.0/5.0 stars *— Gopi K.* [Read full review](https://www.g2.com/survey_responses/hosthub-review-9109170) --- #### What Are G2 Users Discussing About Hosthub? - [What is Hosthub used for?](https://www.g2.com/discussions/what-is-hosthub-used-for) ### 12. [Octorate](https://www.g2.com/products/octorate/reviews) Octorate offers an all-in-one hotel software suite with PMS, channel manager and booking engine. **Average Rating:** 4.0/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Octorate?** - **Ease of Use:** 7.9/10 (Category avg: 8.8/10) - **Booking Engine:** 6.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 6.1/10 (Category avg: 8.3/10) - **Booking Aggregation:** 5.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Octorate?** - **Seller:** [Octorate](https://www.g2.com/sellers/octorate) - **Year Founded:** 2015 - **HQ Location:** Rome, Latium - **Twitter:** @OctorateAllin1 (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/octorate/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Enterprise, 38% Small-Business #### What Are Recent G2 Reviews of Octorate? **"[Features for advertising and property management](https://www.g2.com/survey_responses/octorate-review-8709125)"** **Rating:** 5.0/5.0 stars *— Max L.* [Read full review](https://www.g2.com/survey_responses/octorate-review-8709125) --- **"[Handling bookings and its website generator](https://www.g2.com/survey_responses/octorate-review-8779501)"** **Rating:** 5.0/5.0 stars *— Bruno C.* [Read full review](https://www.g2.com/survey_responses/octorate-review-8779501) --- #### What Are G2 Users Discussing About Octorate? - [What is Octorate used for?](https://www.g2.com/discussions/what-is-octorate-used-for) ### 13. [Hotel price comparison API](https://www.g2.com/products/hotel-price-comparison-api/reviews) The API lets you compare hotel room prices from more than 200 websites like agoda.com, booking.com , hotels.com,amoma.com,etc. Response will consist of top 3 vendors along with the best vendor. Address , reviews, ratings , features, etc are the part of JSON response. **Average Rating:** 4.2/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Hotel price comparison API?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 7.1/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.6/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Hotel price comparison API?** - **Seller:** [makcorps](https://www.g2.com/sellers/makcorps) - **Year Founded:** 2016 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/makcorps/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 42% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Hotel price comparison API? **"[Hotel Price and information](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8753860)"** **Rating:** 4.5/5.0 stars *— Floriana O.* [Read full review](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8753860) --- **"[Experience with Hotel Price API](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8768069)"** **Rating:** 4.5/5.0 stars *— Ragul U.* [Read full review](https://www.g2.com/survey_responses/hotel-price-comparison-api-review-8768069) --- ### 14. [5stelle*](https://www.g2.com/products/5stelle/reviews) 5stelle\* is a native cloud based pms, that make you save time and ease your hotel management and online sales, on a daily basis. The reception is always under control. Thanks to native cloud technology you can manage your accommodation anywhere, anytime. With the new Pocket feature, you can take care of your business even from your smartphone. Full control of on-line and off-line sales. 5stelle’s ALL IN ONE solution, so you can manage the OTA’s and the booking engine at the same time. Overbooking will be no longer a problem. Hardware free. 5stelle\* runs on any device, even on your MAC. No servers, cables or installation cost. You just need an internet connection. Affordable and all inclusive…annual fee depending on the number of the rooms. Telephone and online assistance 7 days a week, updates, hosting and data backup, workstations and users: are all included. Set-up is quick and easy! Join to our +2.000 clients in 15 countries! **Average Rating:** 4.3/5.0 **Total Reviews:** 27 **How Do G2 Users Rate 5stelle*?** - **Ease of Use:** 8.6/10 (Category avg: 8.8/10) - **Booking Engine:** 7.5/10 (Category avg: 8.5/10) - **Marketing Tools:** 6.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind 5stelle*?** - **Seller:** [5stelle](https://www.g2.com/sellers/5stelle) - **Year Founded:** 2012 - **HQ Location:** Soragna, Parma - **LinkedIn® Page:** https://www.linkedin.com/company/5stelle/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 75% Small-Business, 21% Mid-Market #### What Are Recent G2 Reviews of 5stelle*? **"[Cloud based hotel management software that has made things easy for us](https://www.g2.com/survey_responses/5stelle-review-8293623)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/5stelle-review-8293623) --- **"[It is a good software for hospitality management, recommended for small and medium-sized businesses (SMBs).](https://www.g2.com/survey_responses/5stelle-review-8284624)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/5stelle-review-8284624) --- ### 15. [BananaDesk](https://www.g2.com/products/bananadesk/reviews) BananaDesk is the front desk platform that helps you establish and build a successful hostel without going crazy. With BananaDesk, you can connect your front desk to your sales channels and let your receptionists manage your day-to-day operations easily. That way everything doesn't depend on you, the owner. And you can get back to focusing on growing your business, not managing the day-to-day. **Average Rating:** 3.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate BananaDesk?** - **Ease of Use:** 8.9/10 (Category avg: 8.8/10) - **Booking Engine:** 7.2/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind BananaDesk?** - **Seller:** [SafeHostel](https://www.g2.com/sellers/safehostel) - **Year Founded:** 2010 - **HQ Location:** Miami, FL - **LinkedIn® Page:** https://www.linkedin.com/company/653741 (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 85% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of BananaDesk? **"[Personal experience](https://www.g2.com/survey_responses/bananadesk-review-8950507)"** **Rating:** 5.0/5.0 stars *— Eivas M.* [Read full review](https://www.g2.com/survey_responses/bananadesk-review-8950507) --- **"[Bananadesk helping me to digitalize my bookings](https://www.g2.com/survey_responses/bananadesk-review-8939741)"** **Rating:** 4.5/5.0 stars *— Rahul T.* [Read full review](https://www.g2.com/survey_responses/bananadesk-review-8939741) --- #### What Are G2 Users Discussing About BananaDesk? - [What is BananaDesk used for?](https://www.g2.com/discussions/what-is-bananadesk-used-for) ### 16. [AVISHM](https://www.g2.com/products/avishm/reviews) Cyber AVISHM is a Hotel Management System, which provides a solution for the hospitality industry. It helps to manage revenue by optimizing sources and improving online reputation on various portals. **Average Rating:** 4.2/5.0 **Total Reviews:** 31 **How Do G2 Users Rate AVISHM?** - **Ease of Use:** 9.0/10 (Category avg: 8.8/10) - **Booking Engine:** 9.7/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.7/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind AVISHM?** - **Seller:** [Cyber Tatva](https://www.g2.com/sellers/cyber-tatva) - **Year Founded:** 2015 - **HQ Location:** Bhopal, IN - **Twitter:** @cybertatva (250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cybertatva **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are Recent G2 Reviews of AVISHM? **"[Flexible and easy-to-integrate solution](https://www.g2.com/survey_responses/avishm-review-12340437)"** **Rating:** 4.0/5.0 stars *— Mario R.* [Read full review](https://www.g2.com/survey_responses/avishm-review-12340437) --- **"[Review on AVISHM software](https://www.g2.com/survey_responses/avishm-review-9185143)"** **Rating:** 4.5/5.0 stars *— anushree v.* [Read full review](https://www.g2.com/survey_responses/avishm-review-9185143) --- ### 17. [Beds24](https://www.g2.com/products/beds24/reviews) Online Booking Engine, Channel Manager, and Property Management System. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Beds24?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 8.9/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Beds24?** - **Seller:** [MPK Systems](https://www.g2.com/sellers/mpk-systems) - **Year Founded:** 2006 - **HQ Location:** Berlin, Germany - **Twitter:** @Beds24com (1,584 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/2881646?trk=cws-btn-overview-0-0 (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 15% Mid-Market #### What Are Recent G2 Reviews of Beds24? **"[Bed24 for manage bookings](https://www.g2.com/survey_responses/beds24-review-8661651)"** **Rating:** 4.0/5.0 stars *— sachin k.* [Read full review](https://www.g2.com/survey_responses/beds24-review-8661651) --- **"[Beds24 - Online property management solution - Pros and Cons](https://www.g2.com/survey_responses/beds24-review-7108467)"** **Rating:** 4.5/5.0 stars *— Dama D.* [Read full review](https://www.g2.com/survey_responses/beds24-review-7108467) --- ### 18. [HotelBee](https://www.g2.com/products/hotelbee/reviews) HotelBee is an all-in-one solution that empowers hotels to achieve more in terms of efficiency, guest satisfaction, and profitability. Access powerful tools that allow you to optimize your operations, enhance guest experiences, and increase revenue. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate HotelBee?** - **Ease of Use:** 9.0/10 (Category avg: 8.8/10) - **Booking Engine:** 9.3/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind HotelBee?** - **Seller:** [Strowberry Code](https://www.g2.com/sellers/strowberry-code) - **Year Founded:** 2015 - **HQ Location:** Tirana - **LinkedIn® Page:** https://www.linkedin.com/company/10605080 (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of HotelBee? **"[My Review of HotelBee - Hospitality Management Simplified](https://www.g2.com/survey_responses/hotelbee-review-8788643)"** **Rating:** 4.5/5.0 stars *— Daniela A.* [Read full review](https://www.g2.com/survey_responses/hotelbee-review-8788643) --- **"[My experiences with HotelBee](https://www.g2.com/survey_responses/hotelbee-review-9187431)"** **Rating:** 4.5/5.0 stars *— Alander P.* [Read full review](https://www.g2.com/survey_responses/hotelbee-review-9187431) --- #### What Are G2 Users Discussing About HotelBee? - [What is HotelBee used for?](https://www.g2.com/discussions/what-is-hotelbee-used-for) - 1 comment ### 19. [CultBooking](https://www.g2.com/products/cultbooking/reviews) CultBooking engine, also called booking button for hotel website. Get direct reservations with zero commission. It has an intuitive and fully responsive interface. Obtaing high conversions from all devices including mobile phones and tablets. Connect the booking engine to your channel manager and property management software or hotel software. High conversions! **Average Rating:** 4.5/5.0 **Total Reviews:** 7 **How Do G2 Users Rate CultBooking?** - **Ease of Use:** 9.3/10 (Category avg: 8.8/10) - **Booking Engine:** 9.7/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.1/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind CultBooking?** - **Seller:** [Cultuzz Digital Media](https://www.g2.com/sellers/cultuzz-digital-media) - **Year Founded:** 2000 - **HQ Location:** Berlin, DE - **LinkedIn® Page:** https://www.linkedin.com/company/cultuzz-digital-media-gmbh/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of CultBooking? **"[cult booking](https://www.g2.com/survey_responses/cultbooking-review-8807842)"** **Rating:** 4.5/5.0 stars *— sabbah n.* [Read full review](https://www.g2.com/survey_responses/cultbooking-review-8807842) --- **"[A Reliable and Convenient Solution for Managing Online Bookings](https://www.g2.com/survey_responses/cultbooking-review-8792396)"** **Rating:** 5.0/5.0 stars *— GABRIEL ANDRES S.* [Read full review](https://www.g2.com/survey_responses/cultbooking-review-8792396) --- #### What Are G2 Users Discussing About CultBooking? - [What is CultBooking used for?](https://www.g2.com/discussions/what-is-cultbooking-used-for) - 1 comment ### 20. [Hotel Spider](https://www.g2.com/products/hotel-spider/reviews) Hotel-Spider distribution solution for IDS, GDS, PMS integration, Booking Engine, Yield Management, Channel Manager. **Average Rating:** 4.5/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Hotel Spider?** - **Ease of Use:** 9.4/10 (Category avg: 8.8/10) - **Booking Engine:** 10.0/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.6/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.7/10 (Category avg: 8.9/10) **Who Is the Company Behind Hotel Spider?** - **Seller:** [Tourisoft](https://www.g2.com/sellers/tourisoft) - **Year Founded:** 2002 - **HQ Location:** Nyon, CH - **Twitter:** @hotel_spider (153 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tourisoft/ (27 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 43% Mid-Market #### What Are Recent G2 Reviews of Hotel Spider? **"[Best technology to level up your Hotel Business](https://www.g2.com/survey_responses/hotel-spider-review-8786504)"** **Rating:** 4.5/5.0 stars *— Sheeba T.* [Read full review](https://www.g2.com/survey_responses/hotel-spider-review-8786504) --- **"[Hotel Spider Software Review](https://www.g2.com/survey_responses/hotel-spider-review-8790548)"** **Rating:** 4.0/5.0 stars *— Verified User in Facilities Services* [Read full review](https://www.g2.com/survey_responses/hotel-spider-review-8790548) --- #### What Are G2 Users Discussing About Hotel Spider? - [What is Hotel Spider used for?](https://www.g2.com/discussions/what-is-hotel-spider-used-for) ### 21. [Silverbyte Channel Management](https://www.g2.com/products/silverbyte-channel-management/reviews) Silverbyte Channel Management is an event, banqueting and catering software for hotels that is designed to meet the needs of hotels' banqueting departments with modules and features to manage your department. **Average Rating:** 4.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Silverbyte Channel Management?** - **Ease of Use:** 8.3/10 (Category avg: 8.8/10) - **Booking Engine:** 9.2/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.8/10 (Category avg: 8.3/10) - **Booking Aggregation:** 8.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Silverbyte Channel Management?** - **Seller:** [Silverbyte Ltd](https://www.g2.com/sellers/silverbyte-ltd) - **Year Founded:** 1992 - **HQ Location:** Nesher, Israel - **Twitter:** @OptimaHMS (71 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/silverbyte-systems-ltd./ (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Silverbyte Channel Management? **"[All in one solution](https://www.g2.com/survey_responses/silverbyte-channel-management-review-9865560)"** **Rating:** 5.0/5.0 stars *— rifat s.* [Read full review](https://www.g2.com/survey_responses/silverbyte-channel-management-review-9865560) --- **"[System Administrator](https://www.g2.com/survey_responses/silverbyte-channel-management-review-8841877)"** **Rating:** 5.0/5.0 stars *— Khedir Q.* [Read full review](https://www.g2.com/survey_responses/silverbyte-channel-management-review-8841877) --- ### 22. [Effective Tours](https://www.g2.com/products/effective-tours/reviews) Manage your rates and inventory from one dashboard. Update your listing at Agoda, Booking, Expedia, Airbnb, Flipkey, Tripadvisor, and Homeaway with a few clicks. Generate more bookings with powerful auto-discount module. Be closer to your clients using automated e-mails. Update your travel partners with real-time availability and rates via individual logins. Export rates and inventory to Excel to support old-school agencies. Avoid travel agency commission and get direct bookings with a free mini-site of your hotel. Forget about double booking nightmare. Get instant notifications via mobile/desktop application. Manage your physical room availability and relocate your guests with a few clicks. Rich and friendly UI. Simple pricing policy, just 1$ per room per month. No hidden costs or extra fees. Free trial for 6 month Certified by major OTAs. Offline rates and availability for your backup and protection. EU Based 3D Secure payment gateway. **Average Rating:** 4.0/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Effective Tours?** - **Ease of Use:** 8.6/10 (Category avg: 8.8/10) - **Booking Engine:** 9.4/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.9/10 (Category avg: 8.3/10) - **Booking Aggregation:** 9.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Effective Tours?** - **Seller:** [Harizma Alliance LP](https://www.g2.com/sellers/harizma-alliance-lp) - **Year Founded:** 2013 - **HQ Location:** Ayr, GB - **Twitter:** @EffectiveTours (76 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/effective-tours (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 75% Small-Business, 17% Enterprise #### What Are Recent G2 Reviews of Effective Tours? **"[Effective Tours, finally its here!](https://www.g2.com/survey_responses/effective-tours-review-8810000)"** **Rating:** 5.0/5.0 stars *— Manisha M.* [Read full review](https://www.g2.com/survey_responses/effective-tours-review-8810000) --- **"[So easy to manage business](https://www.g2.com/survey_responses/effective-tours-review-8789671)"** **Rating:** 4.5/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/effective-tours-review-8789671) --- #### What Are G2 Users Discussing About Effective Tours? - [What is Effective Tours used for?](https://www.g2.com/discussions/what-is-effective-tours-used-for) ### 23. [Misterbooking PMS](https://www.g2.com/products/misterbooking-pms/reviews) With Misterbooking, experience hotel management in a new way! Misterbooking is a flexible and scalable hotel management solution for independent hotels, hotel chains, groups of hotels and residences since 20 years. The Misterbooking cloud-based PMS is fully integrated within its own Channel Manager to connect your hotel to the leading OTA & GDS, responsive Booking Engine to drive direct bookings from your website, Payment automation and banking interface to automate your conditions and verify credit cards, Guest Experience and online pre-checkin to improve your guest satisfaction. Misterbooking offers a high-performance and complete hotel management solution to run all your hotel operations efficiently and cost-effectively. Misterbooking provides Support Service to assist you every day and API to connect your hotel to your preferred partners. Start with a powerful and customizable system that perfectly fits your hotel needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Misterbooking PMS?** - **Ease of Use:** 8.1/10 (Category avg: 8.8/10) - **Booking Engine:** 7.5/10 (Category avg: 8.5/10) - **Marketing Tools:** 7.5/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Misterbooking PMS?** - **Seller:** [Misterbooking](https://www.g2.com/sellers/misterbooking) - **Year Founded:** 2003 - **HQ Location:** Bouc Bel Air, France - **LinkedIn® Page:** https://www.linkedin.com/company/misterbooking.net (30 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 78% Small-Business, 22% Mid-Market #### What Are Recent G2 Reviews of Misterbooking PMS? **"[Easiest way to organise hotel](https://www.g2.com/survey_responses/misterbooking-pms-review-8812050)"** **Rating:** 4.0/5.0 stars *— Mahesh K.* [Read full review](https://www.g2.com/survey_responses/misterbooking-pms-review-8812050) --- **"[Flexible and Dependable Hotel Management Solution](https://www.g2.com/survey_responses/misterbooking-pms-review-8786179)"** **Rating:** 5.0/5.0 stars *— Sapthasagar H.* [Read full review](https://www.g2.com/survey_responses/misterbooking-pms-review-8786179) --- ### 24. [RoomRaccoon](https://www.g2.com/products/roomraccoon/reviews) RoomRaccoon is an innovative all-in-one Hotel Management System for independent hotels, B&Bs, hostels, apartments and vacation rentals. With RoomRaccoon, hoteliers can access a property management system, channel manager, booking engine and payment platform – all in one place! Other functions include housekeeping management, revenue management, automated upselling, online check-in and more. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions such as Lightspeed, Sage, Booking.com and Expedia. Try for free for 14 days. No credit card required. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate RoomRaccoon?** - **Ease of Use:** 9.0/10 (Category avg: 8.8/10) - **Booking Engine:** 8.3/10 (Category avg: 8.5/10) - **Marketing Tools:** 8.3/10 (Category avg: 8.3/10) - **Booking Aggregation:** 7.7/10 (Category avg: 8.9/10) **Who Is the Company Behind RoomRaccoon?** - **Seller:** [RoomRaccoon](https://www.g2.com/sellers/roomraccoon) - **Year Founded:** 2017 - **HQ Location:** Breda, North Brabant - **LinkedIn® Page:** https://www.linkedin.com/company/roomraccoon (88 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Recent G2 Reviews of RoomRaccoon? **"[My hotel is much more organized](https://www.g2.com/survey_responses/roomraccoon-review-8821575)"** **Rating:** 4.0/5.0 stars *— Faisal A.* [Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8821575) --- **"[Simplifying Hospitality Management](https://www.g2.com/survey_responses/roomraccoon-review-8806553)"** **Rating:** 4.0/5.0 stars *— Daniel Z.* [Read full review](https://www.g2.com/survey_responses/roomraccoon-review-8806553) --- ### 25. [eviivo suite](https://www.g2.com/products/eviivo-suite/reviews) eviivo Suite is an award-winning, cloud-based booking and property management platform, built to help property managers, hoteliers and hosts go further, faster and simplify without compromise. Transforming collaboration, it provides an easy way to manage bookings, guests, property owners and online travel agencies (OTAs). No matter how complex your accommodation business is, eviivo Suite makes the day-to-day so much smoother. eviivo features: • Property Manager: the easy way to manage bookings, guests, owners & travel agencies with eviivo’s unrivalled all-in-one property management platform • Website Manager: a stunning highly customisable booking engine to strengthen your brand and boost direct bookings like no other • Channel Manager: channels that sing to your tune and run themselves with unparalleled OTA integrations and full automated mapping • Payment Manager: airtight security and unmatched payment automation with built-in support for the widest choice of card processors • Guest Manager: never miss a beat with eviivo’s AI-powered unified Inbox with superior seamless communications and integration with OTA guest services • Promo Manager: ultimate pricing and packaging flexibility with unmatched support for the sale of extra products and services • Performance Manager: powerful KPIs, user-defined analytics, painless reconciliations for top results and the smoothest back-office integration • Owner Manager: extensive multi-everything functionality for all your stakeholders enabling portfolio growth, trust, transparency and full team participation • eviivo Mobile: out of reach, but never out of touch with eviivo’s most comprehensive mobile app eviivo’s Promise: - Less to buy - avoid spiralling add-on costs - Less to learn and train on – faster ramp-up for staff - Less to support - no vendor merry-go-round or finger-pointing - Less to maintain – avoid API compatibility nightmares - Less to worry about! – designed for a better work-life balance. The bottom line? Growing Yours. More bookings. Less effort.  See why eviivo is trusted by more than 28,000 properties worldwide! **Average Rating:** 3.9/5.0 **Total Reviews:** 10 **How Do G2 Users Rate eviivo suite?** - **Ease of Use:** 7.8/10 (Category avg: 8.8/10) - **Booking Engine:** 10.0/10 (Category avg: 8.5/10) - **Marketing Tools:** 10.0/10 (Category avg: 8.3/10) - **Booking Aggregation:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind eviivo suite?** - **Seller:** [eviivo](https://www.g2.com/sellers/eviivo) - **Year Founded:** 2003 - **HQ Location:** N/A - **Twitter:** @eviivo (2,919 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/eviivo/ (189 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality - **Company Size:** 82% Small-Business, 18% Mid-Market #### What Are eviivo suite's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customer Support (3 reviews) - Booking Management (2 reviews) - User Interface (2 reviews) - Channel Management (1 reviews) **Cons:** - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About eviivo suite? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of eviivo Suite outstanding, enabling efficient booking management and communication. - Users praise the **responsive and friendly customer support** of eviivo, ensuring effective assistance whenever needed. - Users benefit from the **efficient booking management** in eviivo suite, enhancing communication and overall guest satisfaction. - Users commend the **user-friendly interface** of eviivo Suite, enhancing their booking experience and day-to-day operations. - Users value the **easy channel management** with eviivo suite, streamlining bookings and enhancing guest communication. **Cons:** - Users find the **limited customization** options frustrating, impacting usability and efficiency in navigating the dashboard. - Users find the **navigation and customization lacking** , hindering their ability to efficiently use the powerful reporting dashboard. #### What Are Recent G2 Reviews of eviivo suite? **"[A Fantastic Partner for Our Pubs With Rooms](https://www.g2.com/survey_responses/eviivo-suite-review-11999116)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/eviivo-suite-review-11999116) --- **"[Eviiivo: Simple, Feature-Rich, and Great Value](https://www.g2.com/survey_responses/eviivo-suite-review-12860239)"** **Rating:** 5.0/5.0 stars *— Frank L.* [Read full review](https://www.g2.com/survey_responses/eviivo-suite-review-12860239) --- ## What Is Channel Management Software? [Hotel Software](https://www.g2.com/categories/hotel) ## What Software Categories Are Similar to Channel Management Software? - [Vacation Rental Software](https://www.g2.com/categories/vacation-rental) - [Hotel Management Software](https://www.g2.com/categories/hotel-management) --- ## How Do You Choose the Right Channel Management Software? ### What You Should Know About Channel Management Software ### What is Channel Management Software? Channel management software is used by hospitality businesses to handle multiple real-time booking channels. With many online booking sites currently available, companies benefit from having a presence on all of them. However, tracking each booking on each platform is difficult; therefore, employing a solid channel management solution that combines these various sales channels helps properties stay organized without overbooking. Channel managers can also tend to revenue management and rate parity across all channels. Because search engines play a huge part in marketing today, channel managers ensure that a brand is consistent across online booking engines. This solution saves marketing teams time by eliminating the need to monitor channels in separate places. A channel management platform houses all this data in one place. #### What Types of Channel Management Software Exist? **All-in-one cloud-based platforms** An all-in-one cloud-based channel management platform offers room inventory management and reservation functionality within the application. Hospitality businesses may choose this product to promote ease of use and software access. However, cloud tools require technical help providing functionality to complete booking actions when disconnected from the internet. **Integrated software** Integrated or embedded channel management software from another solution can assist with property management and reservation software functionality. Businesses may choose an embedded product to encourage user adoption. By placing the occupancy and room inventory analytics inside regularly-used software, companies enable employees to take advantage of available data. ### What are the Common Features of Channel Management Software? The following are some core features within channel management solutions that aid users with property room inventory and marketing management. **Inventory management:** Inventory management is vital in a channel manager, as it prevents overbooking. A pooled inventory allows the property manager to display all the available rooms on all channels. The pooled inventory can then be updated as rooms are booked from various platforms. **Booking engine:** A booking manager or engine takes bookings from various channels and communicates them to the property management system. This feature results in an accurate inventory update. The inventory management and booking engine functionality work in unison as both eliminate double booking and room shortages. A good channel management software with a booking engine provides visibility so the property manager knows where bookings are made. **Sales and marketing tools:** A channel management system helps attract new hoteliers and advertise the services the channel manager offers. With marketing tools embedded into the booking channels, the buyer can use the data to improve their presence and increase bookings. Some marketing tools also offer website-building functionality. ### What are the Benefits of Channel Management Software? Below are a few common benefits of channel management software: **Data configuration:** Channel management software generates comprehensive data from numerous management tools, such as hotel management software or vacation rental software. The hospitality industry can adjust its strategy to adapt to changing customer preferences and focus on markets and segments likely to increase occupancy and property revenue. **Integrations:** Integration with tools the property already uses makes life much easier using a channel management solution. This kind of platform simplifies communicating data directly to the sales teams or rooms controller. It also feeds booking information to the property management system, guest services team, and revenue management system (RMS). By working seamlessly with the existing tools, channel managers bridge the gap between online distribution and staff. **Sales data:** A channel manager can collect data from many platforms so it’s easy to see direct bookings, measure the guest experience, and refine communication. This data can guide future sales efforts as well as marketing campaigns. **Market intelligence:** Being able to evaluate the user's property inventory performance against their competitors’ is a vital benefit of using a channel management system. Each channel manager performs differently; it’s crucial to decipher which software works best. For example, the market presence for coastal vacation rentals differ from the market data of a bed and breakfast. With real-time room inventory updates and the automation of occupancy data related to bookings, the user can analyze the various distribution channels. ### Who Uses Channel Management Software? Any hospitality business that revolves around booking rooms can utilize channel management software, though the cost of this type of software can be prohibitive for small independent hotels or short-term vacation rentals. These kinds of properties usually choose free or limited versions offered through channel partners. Hoteliers of mid-market and enterprise hotels and resorts with large room inventory and multiple properties benefit most from a channel management system with property intelligence functionality. **Online travel agencies (OTAs):** OTAs use channel managers to book hotel rooms for their clients quickly and easily. Many hotel channel managers integrate with the global distribution system (GDS), which collects and dispenses hotel inventory and rate information to travel agents and sites. This information makes it easy for travel agents to find the best deals for their clients. **Hoteliers:** Hoteliers use channel management software to manage all their bookings across channels; since some channel managers include payment software, receiving and easily tracking payment for accurate accounting. This offers dual software integration, as many e-commerce platforms depend on payment gateways to ensure that payment information passes securely from the customer to the payment processor.  ### What are the Alternatives to Channel Management Software? Alternatives to channel management software can replace this type of software, either partially or completely. [Hotel reservation software](https://www.g2.com/categories/hotel-reservations): Hospitality companies use hotel reservation software to facilitate customer and employee reservation processes. These applications contribute to the overall customer experience by paving the way for smooth operations during the reservation phase of the client lifecycle. [Hotel management software](https://www.g2.com/categories/hotel-management): Hoteliers manage room bookings, front desk operations, and guest services with hotel management software. Some hotel management systems have been updated to include a hotel channel manager, while others have partnered with channel management systems to improve their current software. #### Software Related to Channel Management Software Related solutions that can be used together with hotel management include the following. **Hotel management software:** These specialized property management solutions allow for room management, marketing and loyalty program capabilities, and guest CRM. However, for larger hotels and chains, it aims to improve staff productivity and optimize revenue. By purchasing channel management software, the hotel creates effective marketing campaigns and increases its brand reach. [Vacation rental software](https://www.g2.com/categories/vacation-rental) **:** Vacation rental software is designed to support vacation rental companies with customer management, booking management, and facility maintenance management. A channel manager benefits from this software as the functionality of online booking websites where vacation rental companies can share their property offerings. ### Challenges with Channel Management Software Channel management software solutions can come with their own set of issues.  **Overreliance on data:** Narrowing the focus to room inventory data and analytics can be a potential problem. Data-driven decisions are critical to a company’s success, but inventory management data solely influenced by booking traffic can skew the analysis. Successful hospitality businesses should combine rigorous analytics with anecdotal storytelling and thoughtful conversations about the business's success. For example, hostels or hospitality businesses whose portfolios include urban rentals must factor these variables into booking traffic. **Configuration:** Channel management software relies heavily on cross-communication between multiple online booking channels, which may require IT or customer support. As mentioned, a key benefit of a channel manager is automated inventory management between all online channels. However, if one booking site is down or has a system reboot, this interruption will inaccurately report room inventory, impacting the property's occupancy report and reservation management. The buyer should reach out to the channel management system provider to discuss technical services. ### How to Buy Channel Management Software #### Requirements Gathering (RFI/RFP) for Channel Management Software RFIs and RFPs provide best practices that meet buyer requirements in the hospitality industry. For a boutique hotel, purchasing a channel management solution may increase the number of hotel booking channels. The business pain points might be related to purchasing an additional software solution. Buyers should create a criteria checklist that addresses these concerns.  As for enterprise businesses, a checklist of elements for the mass market can help the team identify necessary and nice-to-have features. This detailed guide of the ideal channel management system should cover present and future needs. For example, it’s vital to acquire a channel manager that delivers a smooth and consistent experience for guests regardless of where or how they booked their room. When planning for the future of the property or company, choose a channel management system that will grow alongside the business and offer longevity. #### Compare Channel Management Software Products **Create a long list** Long lists are made by eliminating the options that don’t provide critical functionality. For instance, buyers who want channel management software should consider something other than software that only serves one or two channels. A typical long list should include at most ten products unless many options are similar. In this case, using additional details like the number of channels and booking sites, can help eliminate vendors. **Create a short list** After identifying critical channel management software features, evaluating qualified vendors is the next step. Narrowing the list of contenders to at least three is preferred for proper evaluation. Cross-examining the long list requirements against the shortlist assists in decision-making. For example, is this an embedded channel manager with the existing hotel reservation solutions?  **Conduct demos** Demos are an excellent opportunity for buyers to see how the channel management solution works. Only the shortlisted vendors are invited to demonstrate their solutions. Demos should be performed live, using the system, not with slide decks or screenshots. All vendors should follow a predetermined scenario that simulates the business processes of the buyer. An ideal design illustrates the integration of global distribution systems with online sales. This design addresses the travel agent perspective with inventory management. During the demonstration, the channel management provider must follow the purchasing steps that buyers would follow. #### Selection of Channel Management Software **Choose a selection team** Purchasing channel management software affects room inventory and, thus, property revenue. The team responsible for selecting the channel management software should include the property manager, head of reservations, director of revenue management, and director of sales and marketing. Involving multiple parties in this selection process ensures attention to overall company goals and viewpoints. **Negotiation** Once the team decides which channel management systems are worth pursuing, vendor negotiations take place. Negotiation happens between the buyer and vendors from the shortlist. Product features and functionality may overlap so product pricing and accessibility are crucial. Some channel management systems vendors will offer discounts due to existing partnerships between management systems. Before making a final decision, the buyer should explore all cost-saving avenues. **Final decision** The final decision should be based on the information gathered and the company's needs. During the final decision-making process, it’s imperative to do a test run of the booking engine to make sure of software compatibility. Conducting a trial with a small sample of customers sees all needs are met. If the tool is well received, the buyer can be assured that the selection was correct. If not, they repeat the process until making a confident decision.