G2 reviewers report that Hostaway excels in user support, with many praising the responsiveness and helpfulness of the support team. Users specifically highlighted the assistance from team members like Warren Figueroa and Jeffrey, who made onboarding and resolving connectivity issues seamless.
Users say that Tokeet offers an intuitive setup process, making it easy for new users to get started. Reviewers appreciate the quick response times from customer service, which helps them feel supported even with a smaller team managing their properties.
According to verified reviews, Hostaway stands out for its comprehensive feature set, particularly the calendar management that simplifies handling multiple platforms like Airbnb and Booking.com. Users feel that this functionality significantly enhances their operational efficiency.
Reviewers mention that while Tokeet is simple to use, it may not offer the same depth of features as Hostaway. Users noted that Tokeet's automation tools for guest communication and invoicing are beneficial, but some feel they could use more advanced capabilities for larger operations.
G2 reviewers highlight that Hostaway's overall satisfaction ratings are significantly higher, reflecting a strong market presence and user loyalty. Many users express confidence in Hostaway as a long-term partner for their vacation rental management needs.
Users report that while Tokeet has a solid customer service reputation, it faces challenges in areas like ease of administration and setup compared to Hostaway. Some users found the initial setup to be less straightforward, which could be a consideration for those new to property management software.
Pricing
Entry-Level Pricing
Hostaway
No pricing available
Tokeet
No pricing available
Free Trial
Hostaway
No trial information available
Tokeet
Free Trial is available
Ratings
Meets Requirements
9.2
309
7.8
19
Ease of Use
8.9
317
8.1
19
Ease of Setup
8.6
273
5.8
6
Ease of Admin
8.9
151
6.7
5
Quality of Support
9.5
307
7.9
18
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