G2 reviewers report that Hostaway excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Smoobu. Users appreciate its user-friendly platform and excellent customer support, which makes managing rentals both easy and efficient.
According to verified reviews, Hostaway's customer service stands out, with users highlighting the responsiveness and helpfulness of support staff. One user shared a positive experience with a support representative who patiently guided them through an issue, showcasing the platform's commitment to customer care.
Users say that Smoobu offers valuable features like calendar synchronization across multiple platforms, which helps prevent double bookings. This functionality is particularly appreciated by those managing multiple properties, as it streamlines operations and saves time.
Reviewers mention that while Smoobu is a web-based platform that can be easily accessed on various devices, it falls short in comparison to Hostaway's overall performance and user satisfaction. The lower ratings reflect challenges in areas like support quality and user experience.
G2 reviewers highlight that Hostaway's implementation process is quick and intuitive, making it easier for new users to get started. This is a significant advantage for small businesses looking to efficiently manage their rental properties without a steep learning curve.
According to recent user feedback, while Smoobu provides essential tools for property management, it lacks the comprehensive support and feature set that many users find in Hostaway. This difference is evident in the overall ratings, with Hostaway receiving much higher scores across various metrics.
Pricing
Entry-Level Pricing
Hostaway
No pricing available
Smoobu
No pricing available
Free Trial
Hostaway
No trial information available
Smoobu
Free Trial is available
Ratings
Meets Requirements
9.2
294
7.6
11
Ease of Use
8.9
302
8.2
11
Ease of Setup
8.6
258
8.3
8
Ease of Admin
8.9
144
Not enough data
Quality of Support
9.5
293
7.9
11
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