G2 reviewers report that Hostaway excels in user support, with many praising the responsiveness and helpfulness of the support team. Users specifically highlighted the assistance from team members like Warren Figueroa and Jeffrey, who made onboarding and resolving connectivity issues seamless.
Users say that Hostaway's implementation process is notably smooth, with recent feedback emphasizing the intuitive setup that allows for easy management across multiple platforms like Airbnb and Booking.com. This ease of use is a significant advantage for property managers looking to streamline their operations.
Reviewers mention that Smoobu offers useful features like calendar synchronization across various booking platforms, which helps prevent double bookings. However, some users feel that while it provides essential functionalities, it may not be as robust as Hostaway in terms of overall user experience.
According to verified reviews, Hostaway stands out with a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users appreciate features like the calendar management tool, which simplifies the process of handling multiple listings.
Users highlight that while Smoobu is a web-based platform that can be accessed on various devices, it lacks the same level of support and user satisfaction that Hostaway provides. Some users have noted challenges in getting timely assistance when issues arise.
Reviewers indicate that Hostaway's focus on small businesses is a strong point, with nearly all reviews coming from this segment. This specialization allows it to cater specifically to the needs of smaller property managers, unlike Smoobu, which has a broader but less focused user base.
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.