# Hostaway vs Smily (ex BookingSync) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hostaway excels in customer support, with users praising the responsiveness and helpfulness of the support team. One user highlighted how a support representative made onboarding easy and provided valuable insights for effective management.
- **Users say** that Smily (ex BookingSync) offers a user-friendly experience, with many finding the software easy to understand and effective in improving revenue for their real estate businesses. This ease of use is particularly beneficial for those managing multiple properties.
- **According to verified reviews** , Hostaway stands out for its comprehensive feature set, particularly the calendar feature that simplifies managing bookings across various platforms like Airbnb and Booking.com, making it a favorite among users looking for streamlined operations.
- **Reviewers mention** that while Smily (ex BookingSync) has a solid foundation, it may struggle to meet the specific needs of some users, with feedback indicating occasional configuration challenges that could hinder workflow customization.
- **Users highlight** that Hostaway's implementation process is notably efficient, with many recent users appreciating the intuitive onboarding process that allows for quick setup and immediate engagement with the software's features.
- **G2 reviewers indicate** that while Smily (ex BookingSync) has received positive feedback for its functionality, the lack of recent reviews suggests a potential decline in user engagement or satisfaction compared to Hostaway, which has a robust volume of recent feedback reflecting ongoing user satisfaction.



| | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 396 | 10 | 
| **Largest Market Segment** | Small-Business (98.2% of reviews) | Small-Business (80.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Hostaway

Pros:
- Customer Support (28 reviews)
- Ease of Use (23 reviews)

Cons:
- Missing Features (6 reviews)
- Expensive (5 reviews)

### Smily (ex BookingSync)

Pros:
- Ease of Use (1 reviews)
- Revenue Optimization (1 reviews)

Cons:
- Mobile Accessibility (1 reviews)

---
## Ratings Comparison
| Rating | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
  | **Meets Requirements** | 9.2 (316 reviews) | 8.3 (10 reviews) | 
  | **Ease of Use** | 8.9 (324 reviews) | 8.2 (10 reviews) | 
  | **Ease of Setup** | 8.6 (280 reviews) | 8.3 (7 reviews) | 
  | **Ease of Admin** | 8.9 (151 reviews) | 8.6 (6 reviews) | 
  | **Quality of Support** | 9.5 (314 reviews) | 8.2 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (148 reviews) | 9.2 (6 reviews) | 
  | **Product Direction (% positive)** | 9.3 (296 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### Hostaway

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Smily (ex BookingSync)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Channel Management

| Product | Score | Reviews |
|---|---|---|
| **Hostaway** | 9.0/10 | 233 |
| **Smily (ex BookingSync)** | N/A | N/A |

#### Administration

| Feature | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Integrations** | 9.0 (206 reviews) | Not enough data | 
| **Inventory Management** | 8.9 (173 reviews) | Not enough data | 
| **Automation** | 9.2 (195 reviews) | Not enough data | 
| **Calendar** | 9.4 (192 reviews) | Not enough data | 
| **Reporting & Analytics** | 9.0 (191 reviews) | Not enough data | 

#### Booking Management

| Feature | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Booking Aggregation** | 9.2 (139 reviews) | Not enough data | 
| **Booking Engine** | 8.9 (144 reviews) | Not enough data | 
| **Rate Setting** | 8.7 (137 reviews) | Not enough data | 

#### Booking Management

| Feature | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Booking Aggregation** | 9.3 (186 reviews) | Not enough data | 
| **Booking Engine** | 8.9 (191 reviews) | Not enough data | 
| **Rate Setting** | 8.8 (181 reviews) | Not enough data | 

#### Administration

| Feature | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Inventory Management** | 9.0 (131 reviews) | Not enough data | 
| **Integrations** | 8.9 (146 reviews) | Not enough data | 
| **Automation** | 9.1 (141 reviews) | Not enough data | 
| **Reporting & Analytics** | 8.9 (138 reviews) | Not enough data | 
| **Calendar** | 9.2 (137 reviews) | Not enough data | 

#### Marketing

| Feature | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Marketing Tools** | 8.7 (169 reviews) | Not enough data | 
| **Online Reputation Management** | 8.8 (165 reviews) | Not enough data | 

#### Marketing

| Feature | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Online Reputation Management** | 8.6 (127 reviews) | Not enough data | 
| **Marketing Tools** | 8.6 (125 reviews) | Not enough data | 

### Vacation Rental

| Product | Score | Reviews |
|---|---|---|
| **Hostaway** | 8.2/10 | 36 |
| **Smily (ex BookingSync)** | N/A | N/A |

#### Agentic AI - Vacation Rental

| Feature | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (35 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (30 reviews) | Not enough data | 
| **Decision Making** | 8.4 (32 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental), [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)




---
## Reviewer Demographics

### By Company Size

| Segment | Hostaway | Smily (ex BookingSync) | 
|---|---|---|
| **Small-Business** | 98.2% | 80.0% | 
| **Mid-Market** | 1.8% | 20.0% | 
| **Enterprise** | 0% | 0% | 

### By Industry

#### Hostaway

- **Hospitality:** 43.8%
- **Real Estate:** 30.9%
- **Leisure, Travel & Tourism:** 13.2%
- **Accounting:** 2.7%
- **Management Consulting:** 1.3%
- **Commercial Real Estate:** 1.3%
- **Investment Management:** 0.8%
- **Entertainment:** 0.8%
- **Alternative Dispute Resolution:** 0.3%
- **Banking:** 0.3%
- **Other:** 4.6%

#### Smily (ex BookingSync)

- **Real Estate:** 40.0%
- **Leisure, Travel & Tourism:** 30.0%
- **Hospitality:** 20.0%
- **Information Technology and Services:** 10.0%

---
## Alternatives

### Alternatives to Hostaway

- [Guesty](https://www.g2.com/products/guesty/reviews) — 4.5/5 stars (107 reviews)
- [Lodgify](https://www.g2.com/products/lodgify/reviews) — 4.3/5 stars (67 reviews)
- [Hosthub](https://www.g2.com/products/hosthub/reviews) — 4.7/5 stars (28 reviews)
- [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) — 4.9/5 stars (245 reviews)
- [Beyond](https://www.g2.com/products/beyond-beyond/reviews) — 4.7/5 stars (151 reviews)
- [OwnerRez](https://www.g2.com/products/ownerrez/reviews) — 5.0/5 stars (23 reviews)
- [Hostify](https://www.g2.com/products/hostify/reviews) — 4.7/5 stars (18 reviews)
- [Hostfully](https://www.g2.com/products/hostfully/reviews) — 4.5/5 stars (62 reviews)
- [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) — 4.3/5 stars (40 reviews)
- [Rent Manager](https://www.g2.com/products/rent-manager/reviews) — 4.6/5 stars (274 reviews)

### Alternatives to Smily (ex BookingSync)

- [Rent Manager](https://www.g2.com/products/rent-manager/reviews) — 4.6/5 stars (274 reviews)
- [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) — 4.9/5 stars (245 reviews)
- [Guesty](https://www.g2.com/products/guesty/reviews) — 4.5/5 stars (107 reviews)
- [Beyond](https://www.g2.com/products/beyond-beyond/reviews) — 4.7/5 stars (151 reviews)
- [Lodgify](https://www.g2.com/products/lodgify/reviews) — 4.3/5 stars (67 reviews)
- [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) — 4.5/5 stars (108 reviews)
- [Wheelhouse](https://www.g2.com/products/wheelhouse/reviews) — 4.9/5 stars (89 reviews)
- [Kigo](https://www.g2.com/products/kigo/reviews) — 2.6/5 stars (7 reviews)
- [iGMS (formerly AirGMS)](https://www.g2.com/products/igms-formerly-airgms/reviews) — 4.7/5 stars (45 reviews)
- [Hosthub](https://www.g2.com/products/hosthub/reviews) — 4.7/5 stars (28 reviews)

---
## Top Discussions

### Hostaway

- Title: [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) — 1 comment
  > **Top comment:** "Toranto Canada? "
- Title: [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) — 1 comment
  > **Top comment:** "It was $440 for my 11 listings. It will cost me half at my next PMS for equal to better features"
- Title: [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Wheelhouse makes my use of Hostaway even easier with smart pricing"

### Smily (ex BookingSync)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hostaway-vs-smily-ex-bookingsync)