# Hostaway vs RoomRaccoon Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hostaway excels in customer support, with users praising the team for their responsiveness and helpfulness. For instance, one user highlighted how Jeffrey from the support team was "amazing and extremely helpful" in resolving connectivity issues across multiple channels like Airbnb and Booking.com.
- **Users say** that Hostaway's onboarding process is particularly smooth, with recent feedback noting that Warren Figueroa made the initial setup "super easy." This ease of implementation is a significant advantage for small businesses looking to streamline their operations quickly.
- **Reviewers mention** that RoomRaccoon offers a user-friendly experience, especially for new users. One user appreciated the "ease of the entire process of initially getting set-up," indicating that the platform is accessible even for those less tech-savvy.
- **According to verified reviews** , Hostaway outperforms RoomRaccoon in terms of feature richness, particularly in areas like automation and inventory management. Users have noted that Hostaway's calendar feature and booking aggregation capabilities make managing multiple platforms more direct and efficient.
- **Users highlight** that while RoomRaccoon provides prompt customer support, it may not match the depth of features offered by Hostaway. For example, while RoomRaccoon is praised for its comprehensive approach to hospitality management, Hostaway's advanced reporting and analytics tools are seen as superior by many users.
- **Reviewers indicate** that both platforms have their strengths, but Hostaway's higher overall satisfaction score reflects a more robust user experience. Users appreciate the quality of support and the effectiveness of the tools, which contribute to a more seamless day-to-day operation compared to RoomRaccoon.



| | Hostaway | RoomRaccoon | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 390 | 14 | 
| **Largest Market Segment** | Small-Business (98.2% of reviews) | Small-Business (85.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Hostaway

Pros:
- Customer Support (28 reviews)
- Ease of Use (23 reviews)

Cons:
- Missing Features (6 reviews)
- Expensive (5 reviews)

### RoomRaccoon

**Not enough data**

---
## Ratings Comparison
| Rating | Hostaway | RoomRaccoon | 
|---|---|---|
  | **Meets Requirements** | 9.2 (312 reviews) | 8.6 (12 reviews) | 
  | **Ease of Use** | 8.9 (320 reviews) | 9.0 (12 reviews) | 
  | **Ease of Setup** | 8.6 (276 reviews) | 8.1 (7 reviews) | 
  | **Ease of Admin** | 8.9 (151 reviews) | 8.8 (7 reviews) | 
  | **Quality of Support** | 9.5 (310 reviews) | 9.2 (12 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (148 reviews) | 8.3 (7 reviews) | 
  | **Product Direction (% positive)** | 9.3 (292 reviews) | 10.0 (14 reviews) | 

---
## Pricing

### Hostaway

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RoomRaccoon

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Channel Management

| Product | Score | Reviews |
|---|---|---|
| **Hostaway** | 8.9/10 | 229 |
| **RoomRaccoon** | 8.1/10 | 5 |

#### Administration

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Integrations** | 9.0 (204 reviews) | 7.7 (5 reviews) | 
| **Inventory Management** | 8.9 (173 reviews) | 7.7 (5 reviews) | 
| **Automation** | 9.2 (194 reviews) | 7.7 (5 reviews) | 
| **Calendar** | 9.4 (192 reviews) | 8.3 (5 reviews) | 
| **Reporting & Analytics** | 9.0 (189 reviews) | 8.3 (5 reviews) | 

#### Booking Management

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Booking Aggregation** | 9.2 (139 reviews) | 7.3 (5 reviews) | 
| **Booking Engine** | 8.9 (144 reviews) | Not enough data | 
| **Rate Setting** | 8.7 (137 reviews) | 8.0 (5 reviews) | 

#### Booking Management

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Booking Aggregation** | 9.3 (185 reviews) | 7.7 (5 reviews) | 
| **Booking Engine** | 8.9 (190 reviews) | 8.3 (5 reviews) | 
| **Rate Setting** | 8.8 (181 reviews) | 9.0 (5 reviews) | 

#### Administration

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Inventory Management** | 9.0 (131 reviews) | 8.7 (5 reviews) | 
| **Integrations** | 8.9 (146 reviews) | 8.0 (5 reviews) | 
| **Automation** | 9.1 (140 reviews) | 7.7 (5 reviews) | 
| **Reporting & Analytics** | 8.9 (136 reviews) | 8.3 (5 reviews) | 
| **Calendar** | 9.2 (137 reviews) | 8.7 (5 reviews) | 

#### Marketing

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Marketing Tools** | 8.7 (169 reviews) | 8.3 (5 reviews) | 
| **Online Reputation Management** | 8.8 (164 reviews) | 8.0 (5 reviews) | 

#### Marketing

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Online Reputation Management** | 8.6 (127 reviews) | 8.3 (5 reviews) | 
| **Marketing Tools** | 8.6 (125 reviews) | 8.7 (5 reviews) | 

### Hotel Management

| Product | Score | Reviews |
|---|---|---|
| **Hostaway** | N/A | N/A |
| **RoomRaccoon** | 7.7/10 | 8 |

#### Property Management

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Room Inventory** | Not enough data | 8.8 (8 reviews) | 
| **Revenue Management** | Not enough data | 8.1 (8 reviews) | 
| **Facility Maintenance** | Not enough data | 7.9 (8 reviews) | 
| **Distribution Management** | Not enough data | 7.5 (8 reviews) | 

#### Guest Management

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Central Reservation System** | Not enough data | 8.5 (8 reviews) | 
| **Marketing and Loyalty Programs** | Not enough data | 6.9 (8 reviews) | 
| **Guest Messaging** | Not enough data | 7.3 (8 reviews) | 

#### Staff Management

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Housekeeping** | Not enough data | 7.5 (8 reviews) | 
| **Shift Scheduling** | Not enough data | 6.3 (8 reviews) | 

#### Platform

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Reporting and Analytics** | Not enough data | 8.1 (8 reviews) | 
| **Channel Manager Integration** | Not enough data | 7.5 (8 reviews) | 

#### Agentic AI - Hotel Management

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Vacation Rental

| Product | Score | Reviews |
|---|---|---|
| **Hostaway** | 8.2/10 | 36 |
| **RoomRaccoon** | N/A | N/A |

#### Agentic AI - Vacation Rental

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (34 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (35 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (30 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (30 reviews) | Not enough data | 
| **Decision Making** | 8.4 (32 reviews) | Not enough data | 

### Hotel Reservations

| Product | Score | Reviews |
|---|---|---|
| **Hostaway** | N/A | N/A |
| **RoomRaccoon** | N/A | N/A |

#### Agentic AI - Hotel Reservations

| Feature | Hostaway | RoomRaccoon | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Channel Management Software](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)

**Unique to Hostaway (1):** [Vacation Rental Software](https://www.g2.com/categories/vacation-rental)

**Unique to RoomRaccoon (2):** [Hotel Management Software](https://www.g2.com/categories/hotel-management), [Hotel Reservations Software](https://www.g2.com/categories/hotel-reservations)


---
## Reviewer Demographics

### By Company Size

| Segment | Hostaway | RoomRaccoon | 
|---|---|---|
| **Small-Business** | 98.2% | 85.7% | 
| **Mid-Market** | 1.8% | 14.3% | 
| **Enterprise** | 0% | 0% | 

### By Industry

#### Hostaway

- **Hospitality:** 43.8%
- **Real Estate:** 31.3%
- **Leisure, Travel & Tourism:** 13.3%
- **Accounting:** 2.4%
- **Management Consulting:** 1.4%
- **Commercial Real Estate:** 1.4%
- **Investment Management:** 0.8%
- **Entertainment:** 0.8%
- **Alternative Dispute Resolution:** 0.3%
- **Banking:** 0.3%
- **Other:** 4.3%

#### RoomRaccoon

- **Hospitality:** 85.7%
- **Human Resources:** 7.1%
- **Hospital & Health Care:** 7.1%

---
## Alternatives

### Alternatives to Hostaway

- [Guesty](https://www.g2.com/products/guesty/reviews) — 4.5/5 stars (105 reviews)
- [Lodgify](https://www.g2.com/products/lodgify/reviews) — 4.2/5 stars (66 reviews)
- [Hosthub](https://www.g2.com/products/hosthub/reviews) — 4.7/5 stars (28 reviews)
- [Hospitable.com](https://www.g2.com/products/hospitable-com/reviews) — 4.9/5 stars (245 reviews)
- [Beyond](https://www.g2.com/products/beyond-beyond/reviews) — 4.7/5 stars (151 reviews)
- [OwnerRez](https://www.g2.com/products/ownerrez/reviews) — 5.0/5 stars (23 reviews)
- [Hostify](https://www.g2.com/products/hostify/reviews) — 4.7/5 stars (18 reviews)
- [Hostfully](https://www.g2.com/products/hostfully/reviews) — 4.5/5 stars (62 reviews)
- [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) — 4.3/5 stars (40 reviews)
- [Rent Manager](https://www.g2.com/products/rent-manager/reviews) — 4.6/5 stars (274 reviews)

### Alternatives to RoomRaccoon

- [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) — 4.3/5 stars (40 reviews)
- [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) — 4.5/5 stars (108 reviews)
- [Guesty](https://www.g2.com/products/guesty/reviews) — 4.5/5 stars (105 reviews)
- [Lodgify](https://www.g2.com/products/lodgify/reviews) — 4.2/5 stars (66 reviews)
- [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) — 4.2/5 stars (64 reviews)
- [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) — 4.4/5 stars (67 reviews)
- [Hostfully](https://www.g2.com/products/hostfully/reviews) — 4.5/5 stars (62 reviews)
- [360HMS](https://www.g2.com/products/360-mango-solutions-pvt-ltd-360hms/reviews) — 4.2/5 stars (59 reviews)
- [HotelBee](https://www.g2.com/products/hotelbee/reviews) — 4.6/5 stars (25 reviews)
- [Cvent Supplier & Venue Solutions](https://www.g2.com/products/cvent-supplier-venue-solutions/reviews) — 4.5/5 stars (53 reviews)

---
## Top Discussions

### Hostaway

- Title: [Where is Hostaway based?](https://www.g2.com/discussions/hostaway-where-is-hostaway-based) — 1 comment
  > **Top comment:** "Toranto Canada? "
- Title: [What does Hostaway cost?](https://www.g2.com/discussions/what-does-hostaway-cost) — 1 comment
  > **Top comment:** "It was $440 for my 11 listings. It will cost me half at my next PMS for equal to better features"
- Title: [his is a simple system to use;](https://www.g2.com/discussions/his-is-a-simple-system-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Wheelhouse makes my use of Hostaway even easier with smart pricing"

### RoomRaccoon

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hostaway-vs-roomraccoon)