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# Hornbill Service Manager vs Ivanti ITSM Comparison - What are their main differences?

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Hornbill Service ManagerIvanti ITSM[+ Add Product](#)

Pricing

**Hornbill Service Manager**

**Contact Vendor for Pricing** Per User Per Month · Basic

**Ivanti ITSM**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**Hornbill Service Manager**
$$$$$

**Ivanti ITSM**
$$$$$

Average Discount

**Hornbill Service Manager**
Not enough reviews yet

**Ivanti ITSM**
12%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**Hornbill Service Manager** 6 months
Based on 100 responses

**Ivanti ITSM** 6 months
Based on 100 responses

Return on Investment

**Hornbill Service Manager** 6 months
Based on 100 responses

**Ivanti ITSM** 6 months
Based on 100 responses

 ![Hornbill Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/e5f6b9b47dd512528203d436e73855d7/hornbill-hornbill-service-manager.svg "Hornbill Service Manager")

 ![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")

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**Pros & Cons**
from reviews

**Hornbill Service Manager**
Not enough data

**Ivanti ITSM**

Customer Support (1)

Customizability (1)

Clunky Interface (1)

Compatibility Issues (1)

Integrations

**Hornbill Service Manager**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3f65e03dad098005646f58fdebc87312/aha.png "Product Avatar Image")

Aha!

](https://www.g2.com/products/aha/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a50f19b266676866f77789e43f5d3a4d/bamboohr.png "Product Avatar Image")

BambooHR

](https://www.g2.com/products/bamboohr/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4b2e76104efa19c85f3eaaca2791f87/basecamp.png "Product Avatar Image")

Basecamp

](https://www.g2.com/products/basecamp/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "Product Avatar Image")

BeyondTrust Remote Support

](https://www.g2.com/products/beyondtrust-remote-support/reviews)[
View all
](https://www.g2.com/products/hornbill-hornbill-service-manager/integrations)

**Ivanti ITSM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_655078e0d371d8c5d65524f6ae30a0ba/adobe-acrobat-sign.png "Product Avatar Image")

Adobe Acrobat Sign

](https://www.g2.com/products/adobe-acrobat-sign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image")

Azure Active Directory...

](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image")

Confluence

](https://www.g2.com/products/confluence/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b43c45ac9e344ac3a5fb47a38a382efe/criteriaiq.png "Product Avatar Image")

CriteriaIQ

](https://www.g2.com/products/criteriaiq/reviews)[
View all
](https://www.g2.com/products/ivanti-ivanti-itsm/integrations)

Screenshots

**Hornbill Service Manager**
 ![Hornbill Service Manager screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/139202/self-service.png)

**Ivanti ITSM**
 ![Ivanti ITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1666463/Self-Service-Portal-Large.png)

**Ratings**
from reviews

Meets Requirements

**Hornbill Service Manager**

**8.5** /10

Based on 89 responses

**Ivanti ITSM**

**8.3** /10

Based on 236 responses

Ease of Use

**Hornbill Service Manager**

**8.9** /10

Based on 93 responses

**Ivanti ITSM**

**7.8** /10

Based on 268 responses

Ease of Setup

**Hornbill Service Manager**

**8.1** /10

Based on 55 responses

**Ivanti ITSM**

**7.0** /10

Based on 203 responses

Ease of Admin

**Hornbill Service Manager**

**8.2** /10

Based on 61 responses

**Ivanti ITSM**

**7.4** /10

Based on 143 responses

Quality of Support

**Hornbill Service Manager**

**9.1** /10

Based on 86 responses

**Ivanti ITSM**

**7.8** /10

Based on 226 responses

Has the product been a good partner in doing business?

**Hornbill Service Manager**

**9.3** /10

Based on 61 responses

**Ivanti ITSM**

**8.1** /10

Based on 140 responses

Product Direction (% positive)

**Hornbill Service Manager**

**9.0** /10

Based on 84 responses

**Ivanti ITSM**

**7.9** /10

Based on 223 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

**8.3** /10

Based on 59 responses

**8.4** /10

Based on 152 responses

Service Desk

**8.3** /10

Based on 67 responses

**7.6** /10

Based on 115 responses

Customer Self-Service

**7.6** /10

Based on 56 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
3.7%

Mid-Market(51-1000 emp.)
38.2%

Enterprise(\> 1000 emp.)
58.1%

Small-Business(50 or fewer emp.)
3.7%

Mid-Market(51-1000 emp.)
38.2%

Enterprise(\> 1000 emp.)
58.1%

Small-Business(50 or fewer emp.)
14.3%

Mid-Market(51-1000 emp.)
32.6%

Enterprise(\> 1000 emp.)
53.1%

Small-Business(50 or fewer emp.)
14.3%

Mid-Market(51-1000 emp.)
32.6%

Enterprise(\> 1000 emp.)
53.1%

**Reviewers' Industry**

[![Hornbill Service Manager](https://images.g2crowd.com/uploads/product/hd_favicon/e5f6b9b47dd512528203d436e73855d7/hornbill-hornbill-service-manager.svg "Hornbill Service Manager")](https://www.g2.com/products/hornbill-hornbill-service-manager/reviews)
Hornbill Service Manager

Information Technology and Services
16.2%

Government Administration
14.0%

Hospital & Health Care
13.2%

Financial Services
13.2%

Pharmaceuticals
6.6%

Other
36.8%

[![Ivanti ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-ivanti-itsm.svg "Ivanti ITSM")](https://www.g2.com/products/ivanti-ivanti-itsm/reviews)
Ivanti ITSM

Information Technology and Services
17.7%

Hospital & Health Care
8.3%

Computer Software
6.6%

Government Administration
5.9%

Higher Education
5.9%

Other
55.6%

Alternatives

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SolarWinds Service Desk
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**Ivanti ITSM Alternatives**

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BMC Helix ITSM
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