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At a Glance
Market Segments
Small-Business (59.4% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
$99.00 1 user Per Month
No pricing available
Hootsuite
Star Rating
(6,642)4.3 out of 5
Market Segments
Small-Business (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
$99.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansReputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hootsuite excels in its Content Calendar feature, scoring 9.0, which allows for effective scheduling and planning of social media posts. In contrast, Reputation's score of 8.8 indicates it is slightly less effective in this area, though still competent.
- Reviewers mention that Reputation outperforms Hootsuite in Social Reporting, with a score of 9.0 compared to Hootsuite's 8.1. Users appreciate the detailed insights and customizable reports that Reputation provides, making it easier to track social media performance.
- G2 users highlight that Reputation's Quality of Support is superior, scoring 8.9 versus Hootsuite's 8.1. Many reviewers note that Reputation's support team is responsive and helpful, which is crucial for businesses needing timely assistance.
- Users on G2 report that Hootsuite's Social Publishing feature is robust, scoring 8.9, which allows for seamless posting across multiple platforms. However, Reputation's score of 8.7 shows it is also effective, though slightly less favored by users.
- Reviewers mention that Reputation shines in Sentiment Analysis, scoring 8.8 compared to Hootsuite's 7.5. Users appreciate the accuracy and depth of insights provided by Reputation, which helps in understanding audience sentiment better.
- Users say that Hootsuite's Ease of Use is commendable with a score of 8.6, making it accessible for small businesses. However, Reputation's score of 9.0 indicates a more user-friendly interface, which is particularly beneficial for mid-market companies.
Pricing
Entry-Level Pricing
Hootsuite
Standard
$99.00
1 user Per Month
- Up to 10 social accounts
- Unlimited post scheduling
- Best time to post recommendations
Reputation
No pricing availableFree Trial
Hootsuite
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
8.4
5,994
9.1
1,944
Ease of Use
8.6
6,071
9.0
1,985
Ease of Setup
8.7
3,864
8.7
1,103
Ease of Admin
8.6
2,539
8.9
876
Quality of Support
8.2
4,488
8.9
1,734
Has the product been a good partner in doing business?
8.6
2,312
8.9
874
Product Direction (% positive)
8.0
5,911
8.9
1,919
Features by Category
Social Analytics
7.5
2144
8.3(won by 0.8)
235
7.9
2351
8.5(won by 0.6)
239
8.6
2477
8.7(won by 0.1)
246
7.4
1811
8.4(won by 1.0)
204
7.4
2035
8.4(won by 1.0)
209
7.6
1485
8.1(won by 0.5)
170
7.5
1446
8.3(won by 0.8)
188
Reports & Dashboards
8.1
2385
8.7(won by 0.6)
250
8.3
2360
8.8(won by 0.5)
247
8.4
2323
8.7(won by 0.3)
232
7.1
1386
8.2(won by 1.1)
158
Agentic AI - Social Media Analytics
6.7(won by default)
145
Not enough data
6.6(won by default)
144
Not enough data
6.6(won by default)
143
Not enough data
6.6(won by default)
145
Not enough data
6.7(won by default)
145
Not enough data
Listing Management
Not enough data
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Performance
Not enough data
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Local Search Optimization
Not enough data
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Platform Basics
Not enough data
9.2
238
Not enough data
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
Not enough data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
9.0
239
Not enough data
9.1
237
Content & Collaboration
9.0
2738
8.8
386
8.0
2568
8.4
366
8.0
2508
8.4
321
7.8
2391
8.4
323
8.2
2523
8.7
369
8.1
2512
8.3
312
Social Management
8.1
4454
8.6
420
8.9
4933
8.7
428
8.2
4466
8.5
376
8.4
4775
8.7
420
7.1
3465
8.3
346
8.0
2524
8.3
297
7.9
2140
8.2
181
Agentic AI - Social Media Management
6.8
277
6.0
15
7.0
275
6.4
16
7.1
274
6.1
16
7.1
274
6.7
16
7.1
270
6.1
16
6.9
270
6.6
16
7.1
266
6.8
16
Analytics
Not enough data
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Customization
Not enough data
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Experience Management
Not enough data
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Platform Interoperability
7.7
563
Not enough data
Agentic AI - Social Media Advertising
7.4
59
Not enough data
7.2
58
Not enough data
7.4
59
Not enough data
7.4
60
Not enough data
7.6
59
Not enough data
7.7
60
Not enough data
Social Functionality
8.4
667
Not enough data
Campaign Management
8.4
671
Not enough data
8.1
665
Not enough data
8.1
657
Not enough data
7.9
664
Not enough data
8.1
661
Not enough data
8.4
654
Not enough data
8.2
647
Not enough data
7.8
633
Not enough data
7.7
635
Not enough data
8.1
628
Not enough data
8.0
621
Not enough data
7.5
621
Not enough data
7.7
615
Not enough data
Targeting
8.1
627
Not enough data
7.8
616
Not enough data
7.9
615
Not enough data
7.8
609
Not enough data
Platform
7.7
598
Not enough data
8.3
615
Not enough data
8.5
612
Not enough data
8.6
608
Not enough data
8.3
601
Not enough data
8.2
598
Not enough data
8.3
600
Not enough data
8.0
588
Not enough data
8.1
592
Not enough data
Collection
Not enough data
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Agentic AI - Review Management
Not enough data
5.8
18
Not enough data
5.8
19
Moderation
Not enough data
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Use Cases
Not enough data
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Administration
Not enough data
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Display Options
Not enough data
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Generative AI
Not enough data
6.6
18
Monitoring & Listening
8.1
1909
8.9
242
7.2
1508
8.5
189
8.2
701
8.7
174
8.0
676
8.7
150
7.9
669
8.7
162
7.7
648
8.5
154
Agentic AI - Social Media Listening Tools
7.3
59
Not enough data
7.2
59
Not enough data
7.4
58
Not enough data
7.3
59
Not enough data
7.4
59
Not enough data
Data Management & Analysis
7.5
1356
8.8
240
8.1
1860
9.0
247
8.2
718
9.0
183
7.8
646
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
Not enough data
9.0
1041
|
Verified
Not enough data
8.6
931
Not enough data
8.8
1000
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.6
915
|
Verified
Not enough data
9.1
1120
|
Verified
Media Monitoring
Not enough data
8.6
959
|
Verified
Not enough data
8.6
941
|
Verified
Not enough data
8.5
878
In-House Management
Not enough data
Feature Not Available
Not enough data
8.5
846
Generative AI
Not enough data
7.9
392
Agentic AI - Online Reputation Management
Not enough data
6.6
31
Not enough data
6.5
30
Not enough data
6.6
31
Not enough data
6.7
31
Not enough data
6.7
31
Not enough data
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hootsuite and Reputation are categorized as Social Media Suites, Social Media Management, Social Media Listening Tools, and Social Media Analytics
Unique Categories
Hootsuite is categorized as Social Media Advertising
Reputation is categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO, Social Customer Service, Online Reputation Management, and Review Management
Reviews
Reviewers' Company Size
Hootsuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.5%
Non-Profit Organization Management
8.5%
Higher Education
4.3%
Computer Software
3.9%
Information Technology and Services
3.6%
Other
64.2%
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Discussions
What is the most popular feature of Hootsuite?
4 Comments
HV
Scheduling in advance and recommend post timesRead more
What do you get with free Hootsuite?
4 Comments
MW
Nothing. Hootsuite discontinued their free tier Read more
How to connect Hootsuite to Facebook business page
3 Comments
JM
Hootsuite has deep, rich help pages that often include instructional videos. Adding your Facebook page and other social networks can be found...Read more
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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