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Compare Hootsuite and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Small-Business (59.4% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
$99.00 1 user Per Month
Contact Us
Hootsuite
Star Rating
(6,660)4.3 out of 5
Market Segments
Small-Business (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
$99.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hootsuite excels in user experience, particularly for social media management. Users appreciate the intuitive scheduling tool that allows them to post across multiple platforms seamlessly, making it easy for newcomers to take over social media responsibilities.
- According to verified reviews, Qualtrics Customer Experience shines in its ability to capture customer feedback from various channels. Users highlight the platform's dashboard and reporting tools as effective for providing actionable insights, which can significantly aid in decision-making.
- Users say that Hootsuite's implementation process is straightforward, with many finding the onboarding experience smooth and quick. Features like the link shortener and image library are noted for saving time and enhancing productivity in social media management.
- Reviewers mention that while Qualtrics Customer Experience offers a variety of options for data collection, some users find it less user-friendly compared to Hootsuite. The platform's flexibility is appreciated, but it can sometimes lead to confusion about the best approach to take.
- G2 reviewers highlight that Hootsuite has a significantly larger user base, which contributes to its higher overall satisfaction scores. With over 6,600 reviews, users feel confident in the platform's reliability and effectiveness for social media analytics.
- According to recent feedback, while both platforms receive similar star ratings, Hootsuite's higher G2 Score reflects its stronger market presence and user satisfaction, particularly in the small business segment, where it is favored for its ease of use and setup.
Pricing
Entry-Level Pricing
Hootsuite
Standard
$99.00
1 user Per Month
- Up to 10 social accounts
- Unlimited post scheduling
- Best time to post recommendations
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Hootsuite
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.4
6,010
8.6
598
Ease of Use
8.6
6,087
8.4
600
Ease of Setup
8.7
3,876
7.6
357
Ease of Admin
8.6
2,544
7.9
349
Quality of Support
8.2
4,501
8.5
567
Has the product been a good partner in doing business?
8.6
2,316
8.5
341
Product Direction (% positive)
8.0
5,927
8.6
575
Features by Category
Social Analytics
7.5
2146
8.2(won by 0.7)
59
7.9
2353
8.2(won by 0.3)
65
8.6(won by 0.1)
2479
8.5
68
7.4(won by default)
1813
Not enough data
7.4(won by default)
2037
Not enough data
7.6(won by default)
1487
Not enough data
7.5(won by default)
1448
Not enough data
Reports & Dashboards
8.1
2387
8.2(won by 0.1)
72
8.3(won by 0.1)
2362
8.2
73
8.4(won by 0.1)
2325
8.3
71
7.1(won by default)
1388
Not enough data
Agentic AI - Social Media Analytics
6.7(won by default)
147
Not enough data
6.7(won by default)
146
Not enough data
6.6(won by default)
145
Not enough data
6.6(won by default)
147
Not enough data
6.7(won by default)
147
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
9.0
2743
Not enough data
8.0
2571
Not enough data
8.0
2511
Not enough data
7.8
2394
Not enough data
8.2
2527
Not enough data
8.1
2516
Not enough data
Social Management
8.1
4462
Not enough data
8.9
4945
Not enough data
8.2
4469
Not enough data
8.4
4781
Not enough data
7.1
3468
Not enough data
8.0
2527
Not enough data
7.9
2144
Not enough data
Agentic AI - Social Media Management
6.8
279
Not enough data
7.0
277
Not enough data
7.1
276
Not enough data
7.1
276
Not enough data
7.1
272
Not enough data
7.0
272
Not enough data
7.1
268
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
101
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
7.7
563
Not enough data
Agentic AI - Social Media Advertising
7.4
59
Not enough data
7.2
58
Not enough data
7.4
59
Not enough data
7.4
60
Not enough data
7.6
59
Not enough data
7.7
60
Not enough data
Social Functionality
8.4
667
Not enough data
Campaign Management
8.4
671
Not enough data
8.1
665
Not enough data
8.1
657
Not enough data
7.9
664
Not enough data
8.1
661
Not enough data
8.4
654
Not enough data
8.2
647
Not enough data
7.8
633
Not enough data
7.7
635
Not enough data
8.1
628
Not enough data
8.0
621
Not enough data
7.5
621
Not enough data
7.7
615
Not enough data
Targeting
8.1
627
Not enough data
7.8
616
Not enough data
7.9
615
Not enough data
7.8
609
Not enough data
Platform
7.7
598
Not enough data
8.3
615
Not enough data
8.5
612
Not enough data
8.6
608
Not enough data
8.3
601
Not enough data
8.2
598
Not enough data
8.3
600
Not enough data
8.0
588
Not enough data
8.1
592
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
8.1
1910
8.4
82
7.2
1508
7.7
72
8.2
701
Not enough data
8.0
676
Not enough data
7.9
669
Not enough data
7.7
648
Not enough data
Agentic AI - Social Media Listening Tools
7.3
59
Not enough data
7.2
59
Not enough data
7.4
58
Not enough data
7.3
59
Not enough data
7.4
59
Not enough data
Data Management & Analysis
7.5
1356
7.2
81
8.1
1860
7.8
83
8.2
718
Not enough data
7.8
646
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hootsuite and Qualtrics Customer Experience are categorized as Social Media Listening Tools and Social Media Analytics
Unique Categories
Hootsuite is categorized as Social Media Suites, Social Media Management, and Social Media Advertising
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, and Social Customer Service
Reviews
Reviewers' Company Size
Hootsuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.5%
Non-Profit Organization Management
8.5%
Higher Education
4.3%
Computer Software
3.9%
Information Technology and Services
3.6%
Other
64.2%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
What is the most popular feature of Hootsuite?
4 Comments
HV
Scheduling in advance and recommend post timesRead more
What do you get with free Hootsuite?
4 Comments
MW
Nothing. Hootsuite discontinued their free tier Read more
How can I use Hootsuite in Instagram?
3 Comments
MY
You are able to publish to you Instagram account(s) using Hootsuite. This includes scheduling to post at a later time. However, you can only publish one...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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