# Hootsuite vs Qualtrics Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Hootsuite excels in social media management, particularly highlighting its ability to schedule posts across multiple platforms with a single action. Users appreciate the calendar view, which simplifies planning and allows for easy competitor analysis.
- **Users say** that Qualtrics Customer Experience offers a unique approach to feedback collection, enabling various methods beyond traditional surveys. Reviewers value its passive listening features, which gather sentiment without requiring direct input, making it easier to understand user experiences.
- **According to verified reviews** , Hootsuite's implementation process is praised for its intuitiveness, with many users noting how easy it is to set up and start using the platform effectively. This ease of setup is a significant advantage for teams looking to get up and running quickly.
- **Reviewers mention** that while Qualtrics Customer Experience provides robust integration options, some users feel overwhelmed by the number of features available. However, they appreciate the ability to focus on specific functionalities without being forced to use everything at once.
- **G2 reviewers highlight** that Hootsuite maintains a strong market presence, reflected in its high G2 Scores and a substantial number of recent reviews. This suggests a reliable and well-supported product that resonates well with small businesses, which make up a significant portion of its user base.
- **Users report** that both platforms offer solid support, but Qualtrics Customer Experience edges out slightly in quality of support ratings. Reviewers appreciate the responsiveness and helpfulness of the support team, which can be crucial for enterprises navigating complex customer experience strategies.



| | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 7,256 | 751 | 
| **Largest Market Segment** | Small-Business (59.5% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | $99.00 1 user Per Month | Contact Us | 

---
## Top Pros & Cons

### Hootsuite

Pros:
- Post Scheduling (1066 reviews)
- Scheduling (1031 reviews)

Cons:
- Limited Features (320 reviews)
- Expensive (317 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.5 (6342 reviews) | 8.6 (602 reviews) | 
  | **Ease of Use** | 8.6 (6423 reviews) | 8.4 (605 reviews) | 
  | **Ease of Setup** | 8.7 (4205 reviews) | 7.6 (362 reviews) | 
  | **Ease of Admin** | 8.6 (2560 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 8.2 (4766 reviews) | 8.5 (569 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (2332 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 8.0 (6208 reviews) | 8.6 (579 reviews) | 

---
## Pricing

### Hootsuite

#### Entry-Level Pricing

Plan: Standard

Price: $99.00 1 user Per Month

Key Features:
- Up to 10 social accounts
- Unlimited post scheduling
- Best time to post recommendations

[Browse all 3 editions](https://www.g2.com/products/hootsuite/pricing)

#### Free Trial

Yes

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | 7.5/10 | 2930 |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Competitor Analysis** | 7.5 (2165 reviews) | 8.2 (59 reviews) | 
| **Follower Analysis** | 7.9 (2367 reviews) | 8.2 (65 reviews) | 
| **Post Performance** | 8.6 (2552 reviews) | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | 7.4 (1817 reviews) | Not enough data | 
| **Attribution** | 7.4 (2049 reviews) | Not enough data | 
| **Hashtag Analytics** | 7.6 (1496 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.5 (1456 reviews) | Not enough data | 

#### Reports & Dashboards

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Report Customizability** | 8.1 (2418 reviews) | 8.2 (72 reviews) | 
| **Report Exporting** | 8.3 (2383 reviews) | 8.2 (73 reviews) | 
| **Scalability** | 8.4 (2436 reviews) | 8.3 (71 reviews) | 
| **White Label** | 7.1 (1393 reviews) | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (150 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (163 reviews) | Not enough data | 
| **Adaptive Learning** | 6.6 (148 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (153 reviews) | Not enough data | 
| **Decision Making** | 6.8 (152 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | 7.8/10 | 5483 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Content & Collaboration

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Content Calendar** | 9.0 (2826 reviews) | Not enough data | 
| **Content Library** | 8.0 (2575 reviews) | Not enough data | 
| **Shared Inbox** | 8.0 (2546 reviews) | Not enough data | 
| **Approval Workflows** | 7.8 (2418 reviews) | Not enough data | 
| **Users and Permissions** | 8.2 (2536 reviews) | Not enough data | 
| **Content Creation** | 8.1 (2560 reviews) | Not enough data | 

#### Social Management

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Social Analytics** | 8.1 (4643 reviews) | Not enough data | 
| **Social Publishing** | 8.9 (5214 reviews) | Not enough data | 
| **Campaign Optimization** | 8.2 (4523 reviews) | Not enough data | 
| **Social Engagement** | 8.4 (4923 reviews) | Not enough data | 
| **Social Ads** | 7.1 (3484 reviews) | Not enough data | 
| **Campaign Planning** | 8.0 (2547 reviews) | Not enough data | 
| **Hashtag Capabilites** | 7.9 (2166 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (288 reviews) | Not enough data | 
| **Multi-step Planning** | 7.1 (281 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (318 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (282 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (278 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (279 reviews) | Not enough data | 
| **Decision Making** | 7.2 (272 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |

#### Analytics

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | 
| **Gamification** | Not enough data | 7.7 (60 reviews) | 

#### Customization

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | 
| **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Social Media Advertising

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | 8.0/10 | 706 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Platform Interoperability

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Close Ecosystem API** | 7.7 (565 reviews) | Not enough data | 

#### Agentic AI - Social Media Advertising

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (61 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (60 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (61 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (62 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (61 reviews) | Not enough data | 
| **Decision Making** | 7.8 (62 reviews) | Not enough data | 

#### Social Functionality

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Social Functionality** | 8.4 (670 reviews) | Not enough data | 

#### Campaign Management

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Campaign Dashboard** | 8.4 (677 reviews) | Not enough data | 
| **Campaign Optimization** | 8.1 (668 reviews) | Not enough data | 
| **Reach** | 8.1 (658 reviews) | Not enough data | 
| **Bulk Editing** | 7.9 (669 reviews) | Not enough data | 
| **Batch Uploading** | 8.1 (667 reviews) | Not enough data | 
| **Brand Safety** | 8.4 (654 reviews) | Not enough data | 
| **Fraud Protection** | 8.2 (649 reviews) | Not enough data | 
| **Frequency Capping** | 7.8 (634 reviews) | Not enough data | 
| **Budget Pacing** | 7.7 (636 reviews) | Not enough data | 
| **Creative Optimization** | 8.1 (630 reviews) | Not enough data | 
| **Rich Media Capabilties** | 8.0 (622 reviews) | Not enough data | 
| **In-App Ads** | 7.5 (622 reviews) | Not enough data | 
| **Mobile Rich Media Capabilities** | 7.8 (618 reviews) | Not enough data | 

#### Targeting

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Targeting** | 8.1 (629 reviews) | Not enough data | 
| **Retargeting** | 7.8 (617 reviews) | Not enough data | 
| **Geo-Targeting** | 7.9 (618 reviews) | Not enough data | 
| **Contextual Targeting** | 7.8 (612 reviews) | Not enough data | 

#### Platform

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **API / Integrations** | 7.8 (603 reviews) | Not enough data | 
| **Custom Reports** | 8.3 (619 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.5 (615 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (614 reviews) | Not enough data | 
| **Enterprise Scalability** | 8.3 (603 reviews) | Not enough data | 
| **Customization** | 8.2 (601 reviews) | Not enough data | 
| **Workflow Capability** | 8.3 (604 reviews) | Not enough data | 
| **Internationalization** | 8.0 (590 reviews) | Not enough data | 
| **Notifications** | 8.2 (595 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (92 reviews) | 
| **Segmentation** | Not enough data | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (94 reviews) | 
| **Surveys** | Not enough data | 9.0 (121 reviews) | 
| **Social Media** | Not enough data | 8.4 (82 reviews) | 
| **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | 7.7/10 | 2311 |
| **Qualtrics Customer Experience** | 7.8/10 | 97 |

#### Monitoring & Listening

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Social Measurement** | 8.1 (1918 reviews) | 8.4 (82 reviews) | 
| **Influencer Identification** | 7.2 (1510 reviews) | 7.7 (72 reviews) | 
| **Brand Monitoring** | 8.2 (724 reviews) | Not enough data | 
| **Keyword Tracking** | 8.0 (686 reviews) | Not enough data | 
| **Trend Analysis** | 7.9 (680 reviews) | Not enough data | 
| **Competitor Analysis** | 7.7 (650 reviews) | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (61 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (61 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (60 reviews) | Not enough data | 
| **Proactive Assistance** | 7.4 (61 reviews) | Not enough data | 
| **Decision Making** | 7.4 (61 reviews) | Not enough data | 

#### Data Management & Analysis

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Sentiment Analysis** | 7.5 (1357 reviews) | 7.2 (81 reviews) | 
| **Social Reporting** | 8.1 (1869 reviews) | 7.8 (83 reviews) | 
| **Alerts and Notifications** | 8.2 (733 reviews) | Not enough data | 
| **Advanced Data Filtering** | 7.8 (652 reviews) | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Feature Not Available | 
| **Text** | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Feature Not Available | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Hootsuite** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics)

**Unique to Hootsuite (3):** [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Advertising Software](https://www.g2.com/categories/social-media-advertising)

**Unique to Qualtrics Customer Experience (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Hootsuite | Qualtrics Customer Experience | 
|---|---|---|
| **Small-Business** | 59.5% | 12.7% | 
| **Mid-Market** | 28.7% | 35.8% | 
| **Enterprise** | 11.8% | 51.5% | 

### By Industry

#### Hootsuite

- **Marketing and Advertising:** 15.4%
- **Non-Profit Organization Management:** 8.7%
- **Higher Education:** 4.2%
- **Computer Software:** 3.8%
- **Information Technology and Services:** 3.6%
- **Education Management:** 2.7%
- **Public Relations and Communications:** 2.5%
- **Retail:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.4%
- **Other:** 51.6%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Hootsuite

- [Vista Social](https://www.g2.com/products/vista-social/reviews) — 4.8/5 stars (1098 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6426 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (3954 reviews)
- [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2656 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1208 reviews)
- [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews)
- [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (971 reviews)
- [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (904 reviews)
- [Eclincher](https://www.g2.com/products/eclincher/reviews) — 4.6/5 stars (442 reviews)
- [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (408 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2468 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4083 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (208 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23552 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1738 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1142 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)

---
## Top Discussions

### Hootsuite

- Title: [What do you get with free Hootsuite?](https://www.g2.com/discussions/what-do-you-get-with-free-hootsuite) — 4 comments
  > **Top comment:** "Nothing. Hootsuite discontinued their free tier "
- Title: [What is the most popular feature of Hootsuite?](https://www.g2.com/discussions/what-is-the-most-popular-feature-of-hootsuite) — 4 comments
  > **Top comment:** "Set it and forget it."
- Title: [How can I use Hootsuite in Instagram?](https://www.g2.com/discussions/how-can-i-use-hootsuite-in-instagram) — 3 comments, 1 upvote
  > **Top comment:** "You cannot control Hootsuite inside of Instagram, but if you go to your Hootsuite dashboard, you can add Instagram as a social media account. This article..."
- Title: [How to connect Hootsuite to Facebook business page](https://www.g2.com/discussions/10564-how-to-connect-hootsuite-to-facebook-business-page) — 3 comments, 1 upvote
  > **Top comment:** "Hootsuite has deep, rich help pages that often include instructional videos.  Adding your Facebook page and other social networks can be found..."
- Title: [How is Hootsuite helping businesses manage their social media presence more effectively and efficiently?](https://www.g2.com/discussions/how-is-hootsuite-helping-businesses-manage-their-social-media-presence-more-effectively-and-efficiently) — 2 comments
  > **Top comment:** "Hootsuite helps businesses manage their social media presence by allowing them to schedule posts, monitor engagement, and analyze performance across multiple..."

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/hootsuite-vs-qualtrics-customer-experience)