Compare Hootsuite and Qualtrics Customer Experience 
At a Glance
Market Segments
Small-Business (59.4% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
$199.00 1 user Per Month
Contact Us
Hootsuite
Star Rating
(6,701)4.3 out of 5
Market Segments
Small-Business (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
$199.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hootsuite excels in social media management, particularly for users managing multiple accounts. One user highlighted the ability to schedule posts across various platforms, making it easier to balance multiple clients and plan ahead.
- Users say that Qualtrics Customer Experience is a powerful tool for gathering customer feedback, with features like flexible question logic and multi-language support. This makes it particularly useful for businesses looking to gain insights into customer satisfaction and retention.
- Reviewers mention that Hootsuite's customer support is highly praised, with users appreciating the personalized assistance they receive. One user specifically noted a fantastic experience with their representative, which adds a personal touch to the overall service.
- According to verified reviews, Qualtrics shines in its survey capabilities, allowing for easy creation and distribution of surveys. Users find that it simplifies the analysis of survey reports, which is crucial for making data-driven decisions.
- G2 reviewers highlight that Hootsuite offers a more intuitive setup process compared to Qualtrics, which some users found challenging. Hootsuite's onboarding wizard is noted for its ease of use, helping new users get started quickly.
- Users report that while both platforms have similar star ratings, Hootsuite's overall G2 Score significantly outperforms Qualtrics, indicating higher user satisfaction and a more robust feature set for social media analytics and management.
Pricing
Entry-Level Pricing
Hootsuite
Standard
$199.00
1 user Per Month
- Up to 10 social accounts
- Unlimited post scheduling
- Best time to post recommendations
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Hootsuite
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.4
6,036
8.6
601
Ease of Use
8.6
6,112
8.4
604
Ease of Setup
8.6
3,899
7.6
361
Ease of Admin
8.6
2,550
8.0
350
Quality of Support
8.2
4,525
8.5
568
Has the product been a good partner in doing business?
8.6
2,322
8.5
342
Product Direction (% positive)
8.0
5,950
8.6
578
Features by Category
Social Analytics
7.5
2146
8.2(won by 0.7)
59
7.9
2352
8.2(won by 0.3)
65
8.6(won by 0.1)
2481
8.5
68
7.4(won by default)
1812
Not enough data
7.4(won by default)
2037
Not enough data
7.6(won by default)
1486
Not enough data
7.5(won by default)
1447
Not enough data
Reports & Dashboards
8.1
2387
8.2(won by 0.1)
72
8.3(won by 0.1)
2361
8.2
73
8.4(won by 0.1)
2325
8.3
71
7.1(won by default)
1388
Not enough data
Agentic AI - Social Media Analytics
6.7(won by default)
146
Not enough data
6.6(won by default)
145
Not enough data
6.7(won by default)
145
Not enough data
6.6(won by default)
146
Not enough data
6.7(won by default)
146
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
9.0
2753
Not enough data
8.0
2571
Not enough data
8.0
2516
Not enough data
7.8
2397
Not enough data
8.2
2527
Not enough data
8.1
2521
Not enough data
Social Management
8.1
4483
Not enough data
8.9
4972
Not enough data
8.2
4477
Not enough data
8.4
4802
Not enough data
7.1
3468
Not enough data
8.0
2527
Not enough data
7.9
2147
Not enough data
Agentic AI - Social Media Management
6.8
278
Not enough data
7.1
277
Not enough data
7.1
277
Not enough data
7.1
275
Not enough data
7.1
271
Not enough data
7.0
271
Not enough data
7.1
267
Not enough data
Analytics
Not enough data
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
7.7
562
Not enough data
Agentic AI - Social Media Advertising
7.4
58
Not enough data
7.2
57
Not enough data
7.4
58
Not enough data
7.3
59
Not enough data
7.6
58
Not enough data
7.7
59
Not enough data
Social Functionality
8.4
666
Not enough data
Campaign Management
8.4
670
Not enough data
8.1
664
Not enough data
8.1
656
Not enough data
7.9
663
Not enough data
8.1
660
Not enough data
8.4
653
Not enough data
8.2
647
Not enough data
7.8
633
Not enough data
7.7
635
Not enough data
8.1
628
Not enough data
8.0
621
Not enough data
7.5
621
Not enough data
7.7
615
Not enough data
Targeting
8.1
627
Not enough data
7.8
616
Not enough data
7.9
614
Not enough data
7.8
608
Not enough data
Platform
7.7
598
Not enough data
8.2
615
Not enough data
8.5
611
Not enough data
8.6
607
Not enough data
8.3
600
Not enough data
8.2
597
Not enough data
8.3
599
Not enough data
8.0
587
Not enough data
8.1
591
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.3
119
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
105
Not enough data
8.7
104
Feedback Sources
Not enough data
8.3
95
Not enough data
9.1
122
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
8.1
1910
8.4
82
7.2
1508
7.7
72
8.2
701
Not enough data
8.0
676
Not enough data
7.9
669
Not enough data
7.7
648
Not enough data
Agentic AI - Social Media Listening Tools
7.3
59
Not enough data
7.2
59
Not enough data
7.4
58
Not enough data
7.3
59
Not enough data
7.4
59
Not enough data
Data Management & Analysis
7.5
1356
7.2
81
8.1
1860
7.8
83
8.2
718
Not enough data
7.8
646
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Hootsuite and Qualtrics Customer Experience are categorized as Social Media Listening Tools and Social Media Analytics
Unique Categories
Hootsuite is categorized as Social Media Suites, Social Media Management, and Social Media Advertising
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, and Social Customer Service
Reviews
Reviewers' Company Size
Hootsuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.5%
Non-Profit Organization Management
8.5%
Higher Education
4.3%
Computer Software
3.9%
Information Technology and Services
3.6%
Other
64.2%
Information Technology and Services
10.3%
Higher Education
7.0%
Computer Software
5.3%
Marketing and Advertising
5.3%
Education Management
5.3%
Other
66.9%
Alternatives
Discussions
What is the most popular feature of Hootsuite?
4 Comments
HV
Scheduling in advance and recommend post timesRead more
What do you get with free Hootsuite?
4 Comments
MW
Nothing. Hootsuite discontinued their free tier Read more
How to connect Hootsuite to Facebook business page
3 Comments
JM
Hootsuite has deep, rich help pages that often include instructional videos. Adding your Facebook page and other social networks can be found...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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